hib. Recensioni 

Really great customer service from Sarah. She was very quick and efficient. My warranty claim has been resolved in super quick time.

From an initial enquiry I made on Monday AM regarding a replacement leg for a shower stool, the response has been fantastic. Sarah was very good and very professional throughout. HIB don't do replacement parts for the stool. So instead we were sent free of charge, as a goodwill gesture, a complete new stool. This duly arrived early on Wednesday morning. My husband and I were more than impressed. We have experience over the years with genuine complaints to other Company's, and I can honestly say none of them were dealt with as promptly as HIB.
,

I had a problem with a faulty extraction motor and when I phoned up about it , I can not thank the ladies I dealt with enough as they were helpful , polite and just wanted to help me.
Kind regards
Mark gledhill

I had a clients mirror go faulty after 3 1/2 years, the mirror had now been discontinued and although I changed a part it was still faulty, HiB very kindly offered a replacement mirror as close to the original as possible a gesture of goodwill , very professional and prompt response from HiB, a thanks to Sarah

Sarah in customer service was most helpful on hearing that the bathroom cabinet mirror silvering was degrading in places.
On receiving photographic evidence, she arranged for a replacement door to be despatched most efficiently. It arrived two days later with instructions for the replacement process.
All now replaced and working perfectly.

Needed to order a replacement part and Sarah made this a easy stress free experience would highly recommended their services

Great professional and prompt customer service. A special mention for Sarah in Product Support .

This is a really impressive company. We bought a bathroom cabinet from them and over the years have had a few problems regarding the door lights. Without quibbling they have sent replacement doors and hinges. For some reason we are still having difficulties so they are now replacing the entire unit although it is well out of guarantee. Sarah in Customer service is extremely helpful and easy to deal with. If I could give 10 stars I would! Absolutely amazing that they are prepared to replace something which has been problematic, well out of guarantee with no quibbling.

Sarah in product support was very helpful friendly and arranged some hinges for me from a bathroom cabinet which was purchased several years ago

The Hib team were very helpful. I submitted photos off my bathroom cabinet which clearly showed desilvering and thy have offered to send out new unit due to damage and guarantee on item. Pleased with how easy this was to resolve. Thanks Hib for making things simple

Bought two bathroom mirrors in 2019. The silvering came off one after 3 years and the other one after 6 years.
The first mirtor was replaced but HIB didn't want to know about the second one. They city £400 each. Very poor and not fit fir purpose

HIB fabrica wall hung cabinet in midnight blue installed in june 2021. The wood front on the drawers has started to fray where the grooves are. Side panel has started to lift. Handles have started to tarnish. I contacted HIB and was told its a 2 year guarantee so they wouldnt do anything.
This cabinet is in a bathroom so i feel its not fit for purpose and would not recommend buying.

My magnifying mirror developed a fault with the button/sensor. When I emailed the company they were extremely helpful and provided a replacement for the mirror. Clearly they stand by their products and have been a joy to communicate with, including Sarah at Customer support.

We purchased this company's Vanquish 50 cabinet six years ago for £566. About three years ago the LED lights started to fail. Only about half are now working. I have contacted the company, enquiring how I am to set about replacing the LEDs, only to be told that replacement is not possible. This is a ridiculous situation. It should not be beyond HiB's ability to redesign the cabinet to facilitate LED replacement. Failing this they might have the common decency to state clearly in their literature and advertisements that replacement of the LEDs is not possible.

Needed a replacement screw for a cabinet. Rapid response and resolution,

Mirror unit silvering on doors no argument replacement unit sent out from Sarah at Hib

We have an illuminated bathroom mirror, which had the silvering failing around the edges. Emailed Sarah who told us that although the product was obsolete they still had some spare mirrors. She supplied a part number and we were able to order one of these from our nearest stockist. Excellent service from Sarah.

I phoned for some instructions on a bathroom vanity unit, was asked to email product support who got back very quickly and provided the info I needed. No complaints!

Unfortunately, I have a fault with my mirror cabinet. A buzzing noise from one of the doors after just 4 months. However, when explaining this to their sales department, Sarah was extremely helpful and has sent a replacement door out. She's an asset to the company. Would have been 5 stars for customer service, but knocked off a star due to the fault