I've been very happy with my HexClad cookware, and their customer service exceeded my expectations. I had an issue with one of the pans in my 7-piece set, and they honored the warranty without any... Leggi di più
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I bought a HexClad pan and ended up needing to use the lifetime warranty on it. Honestly, I was expecting a huge headache and a bunch of back and forth emails, but Billy E. in customer service made it... Leggi di più
L'azienda ha risposto
Hexclad pots and pans are excellent. I had reason to make a warranty claim, which was resolved in less than half a day. A replacement pot is being sent. Excellent customer service backed up by a very... Leggi di più
L'azienda ha risposto
I purchased HexClad pans in 2023, they have been fabulous pans, used everyday. To quote my partner, who does the washing up, they are the easiest to pans to clean too. However, recently there was an i... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
The world's first stainless steel, non-stick pans inside and out. HexClad is built with the highest quality materials and designed to last a lifetime.
Informazioni di contatto
Stati Uniti
- hexclad.co.uk
4,4
Eccellente
331 recensioni
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Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
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Absolute waste of money costumer…
Absolute waste of money costumer service is awful warranty not worth the paper is written on. Don’t waste your money it’s taken me since December to try and organise a return to which I have to pay for them I’ve been I will only get a percentage back of what I have paid for them a lot the emails are AI generated as well.
Where’s my refund you have for the pans back now what’s going on your costumer service is awful no update nothing worse thing I’ve have ever ordered
26 dicembre 2025
Non scritta su invito
Risposta di Hexclad
We’re very sorry to hear about your experience and truly regret that you’re feeling this way. This is never the impression we want to leave.
We understand how frustrating a return process can feel, especially if it hasn’t gone as smoothly as expected. Our team is made up of real people who are here to help, and we always aim to provide clear and transparent information regarding returns, refunds, and warranty coverage.
To better assist you, we’ve sent a request through Trustpilot asking for your personal details so we can locate your account and review the full history. Once we have that information, we’ll be able to look into this thoroughly and work toward a resolution.
We appreciate the opportunity to make this right and hope to connect with you soon.
-Brittany, HexClad Support.
Warranty
It was as simple as making a video supporting my case. Billy approved it the same day even though it was a weekend which was very impressive.
21 dicembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you for sharing your experience.
We’re so glad the process was simple and that submitting a quick video helped move everything along smoothly. It’s especially great to hear that Billy was able to review and approve it the very same day, even over the weekend. We’ll be sure to pass along your kind words to him.
We truly appreciate you taking the time to leave this feedback and for being part of the HexClad family.
-Brittany, HexClad Support.
Great pans and outstanding customer service
The pans are gorgeous and live up to the hype. Unfortunately there was a mix up with shipping. It took a while and a number of emails to resolve but customer services were always professional and helpful. Ultimately it was resolved in a way which suggested a high regard for customer satisfaction. Thanks especially to Dancun
18 gennaio 2026
Non scritta su invito
Risposta di Hexclad
Thank you so much for your thoughtful review.
We’re thrilled to hear that you’re loving your pans and that they’ve lived up to the hype. That truly means a lot to us. We’re very sorry again for the shipping mix-up and that it took several emails to get everything sorted out. We know that can be frustrating, and we appreciate your patience while we worked through it.
It’s wonderful to hear that our team remained professional and helpful throughout the process, and that the final resolution reflected how much we value customer satisfaction. We’ll be sure to pass your thanks along to Dancun as well.
Thank you again for your support and for giving us the opportunity to make things right.
-Brittany, HexClad Support.
Absolutely great products & service
Absolutely great products, backed by an exemplary customer team, with a wonderful customer centric focus. My query was resolved with 6 hours, superb 👏👏👏
What more can I say, definitely 5* in my book, both for products & service, absolutely worth the investment ✅
12 gennaio 2026
Non scritta su invito
Risposta di Hexclad
We're absolutely delighted to hear that you're enjoying your HexClad products and that our customer support team was able to resolve your query so quickly. Delivering exceptional products alongside prompt, customer-focused service is exactly what we strive for.
Your kind words and recommendation mean a great deal to us. Thank you for your trust and support we're honored to be part of your kitchen!
HexClad Support.
Great customer service when half of our…
Great customer service when half of our order was lost by the courier. A replacement was sent very quickly after the stated waiting period.
Looking forward to using the set as a whole now!
13 gennaio 2026
Non scritta su invito
Risposta di Hexclad
Thank you for your feedback! We’re glad to hear that our team provided great support and quickly sent a replacement for the lost items. We hope you enjoy using your complete set and will be sure to share your kind words with our team. Thank you for choosing HexClad!
Ongoing issues
Ongoing issues. Back and forth emails for weeks. Each time, someone different responds.
Frustrating that I'm unable to fully resolve by speaking to someone!
Simple issue, taking extraordinary amount of time to resolve due to the only way to contact being email.
Disappointed.
9 gennaio 2026
Non scritta su invito
Risposta di Hexclad
Hi! Thank you for your feedback. We’re truly sorry to hear about the frustration you’ve experienced with ongoing email communications and delays in resolving your issue. We’ll make sure to share your feedback with our team to help improve the process. Thank you for choosing HexClad.
We had really issues with the shipment
We had really issues with the shipment. The Hexclad team has high competences communication and focused on resolving the issue. Additionally thex are extremely responsive. The answers come back after minutes. Sadly the parcel didn't arrive on time. But it was the forwarders fault.
8 gennaio 2026
Non scritta su invito
Risposta di Hexclad
Thank you for your feedback! We’re glad to hear that our team provided responsive and focused support while addressing your shipment issue. We understand it’s frustrating when parcels don’t arrive on time, even when caused by the forwarder. We’ll be sure to share your kind words with our team. Thank you for choosing HexClad!
Very quick response from customer…
Very quick response from customer service with good practical advice which quickly resolved my issue
7 gennaio 2026
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Risposta di Hexclad
Thank you for your feedback! We’re delighted to hear that our customer service team provided quick and practical advice to resolve your issue. We’ll be sure to share your kind words with our team. Thank you for choosing HexClad!
I’ve had my pans for just over 1 year…
I’ve had my pans for just over 1 year now and I have to say that I’m not entirely impressed with any of them. I’ve religiously stuck to the guidance, completed the seasoning and been super careful with their use on our induction hob. All bar one of the frying pans now stick and even boiling pasta in the saucepans requires some degree of oil to be added. I’ve had an interaction with the “customer services” team which felt automated and robotic, basically telling me to re season the pans and all would be ok. Well it’s not. They’re basically reaching the end of their useable life a little over 1 year from purchase. So it’s disappointing given their cost and high praise that they’ve performed little better if not the same as a high street brand which sells for a quarter of the Hexbrand price. An expensive mistake I won’t repeat.
7 gennaio 2026
Non scritta su invito
Risposta di Hexclad
Hi! Thank you for your feedback. We’re very sorry to hear about your experience and understand how frustrating this must be after carefully following the care instructions. We encourage you to reach out to us here: https://hexclad.co.uk/pages/contact-us
so we can work with you to address your concerns. We’ll also share your feedback with our team to help improve our products and support. Thank you for choosing HexClad.
Excellent customer service
My experience has been excellent .
Customer service outstanding. It refreshing to be looked after and felt my custom meant something.
6 gennaio 2026
Non scritta su invito
Risposta di Hexclad
Thank you for sharing your experience! We’re delighted to hear that you felt well looked after and that our customer service made a positive impression. We’ll be sure to pass along your kind words to the team, they’ll truly appreciate it. We’re grateful for your support and thank you for choosing HexClad!
Outstanding Service
Spoke to a few team members today in resolving my issue, all I can say is, Tajera, Billy E, Rolesha C and Emill S got my product replaced and shipped once I provided the correct information. Highly recommend this brand and company for its quality in product and service.
5 gennaio 2026
Non scritta su invito
Risposta di Hexclad
Thank you for taking the time to share your experience! Hi! We’re thrilled to hear that Tajera, Billy, Rolesha, and Emill were able to assist you efficiently and get your replacement processed smoothly. We’ll be sure to pass along your kind words to the team, they’ll truly appreciate it. We’re grateful for your trust and thank you for choosing HexClad!
The prompt response to my emails and a…
The prompt response to my emails and a very quick solution puts Hex clad customer Service top drawer I cannot praise them higher
31 dicembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you for your wonderful feedback! We’re delighted to hear that our team provided prompt responses and a quick solution, making your experience top-notch. We’ll be sure to share your kind words with the team, they’ll truly appreciate it.We’re grateful for your support and thank you for choosing HexClad!
Fantastic customer service
Fantastic customer service, Billy E. Was quick and efficient which was extremely appreciated!
31 dicembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you for your feedback! We’re thrilled to hear that Billy E. provided quick and efficient service. We’ll be sure to let Billy know about your kind words. Thank you for choosing HexClad!
Great service
Billy E. took care of my concerns easily and professionally. I’m very happy with my interaction.
31 dicembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you for your feedback! We’re glad to hear that Billy E. handled your concerns professionally and made the process easy. We’ll be sure to let Billy know about your kind words. Thank you for choosing HexClad!
Billy E - Quick and Concise, Great Service!
Billy E responded quickly to both my submission and my follow up. Billy was clear and concise about the info I needed to provide.
This has nothing to do with Billy, but I would have preferred not to have to sign in with my Google account and give my info to this website in order to write this review.
30 dicembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you for your feedback! We’re delighted to hear that Billy E. provided quick, clear, and concise support. We’ll be sure to let Billy know about your kind words. We appreciate your comment regarding the review process and will share it with our team. Thank you for choosing HexClad!
Billy E
Billy E. was really helpful and replaced my claim fast and no hassle. Recommend this agent! Thank you again!
30 dicembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you for your feedback! We’re glad to hear that Billy E. provided fast and hassle-free support with your claim. We’ll be sure to let Billy know about your kind words. Thank you for choosing HexClad!
Great service!
Great service. Easy to work with. Prompt responses!
29 dicembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you for your feedback! We’re delighted to hear that you found our service easy to work with and appreciated the prompt responses. We’ll be sure to share your kind words with our team. Thank you for choosing HexClad!
Excellent Customer Service!
Your customer service rep, Jericho P. answered very quickly and was very clear on what I needed in order to fix my issue.
30 dicembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you for your feedback! We’re thrilled to hear that Jericho P. provided quick and clear guidance to help resolve your issue. We’ll be sure to let Jericho know about your kind words. Thank you for choosing HexClad!
Customer service was great
Customer service was great! Billy E. Was so helpful and resolved my inquiry so quickly with such a friendly demeanor. Thank you!
29 dicembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you for sharing your feedback! We’re thrilled to hear that Billy was so helpful and able to resolve your inquiry quickly with a friendly approach. We’ll be sure to pass along your kind words to him, he’ll really appreciate it. Thank you for choosing HexClad! Janine D. - HexClad Support
Hexclad has a fan for life
Hexclad has a fan for life! Excellent support and customer service. Billy E., thank you all your help!
29 dicembre 2025
Non scritta su invito
Risposta di Hexclad
Thank you for your feedback! We’re thrilled to hear that you’re a fan for life and that Billy E. provided excellent support. We’ll be sure to let Billy know about your kind words. Thank you for choosing HexClad!
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