I called herne bay domestics on Thursday after my air BnB fridge freezer stopped working They came Friday and I needed a new appliance as it was irreparable. They had what I wanted in stock and ar... Leggi di più
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Dave and Chip were very efficient. The installation of the new cooker presented them with unexpected problems re gas supply, electric connection and fitting it into the space. They definitely went t... Leggi di più
Placed an order with Matty yesterday morning for a fridge freezer. Dave and Chip delivered said fridge freezer before 10am today. Excellent service, friendly people and very efficient. Thank you on b... Leggi di più
L'azienda ha risposto
When we've needed repairs, or to buy a new appliance, the HBD team are second to none!! Prices are VERY competitive, staff are VERY responsive to emails and phone calls and VERY helpful!! What a... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Herne Bay Domestics is an independent, family-run business which was established on the Herne Bay high street in 1984. Our reputation is built upon a combination of high-level customer service and care, and the ability to provide a large stock of domestic appliances at extremely competitive prices, as a result of close relationships with major manufacturers and being part of Euronics. We therefore believe that we have found the right balance between being able to care for the needs of every individual customer, whilst still often being able to offer the same products and prices as the biggest retailers in this field. Our team of delivery drivers and engineers are able to install every product we sell, as well as being able to demonstrate to customers how their new appliance works, and answering any queries on this matter. Meanwhile, our sales team are immediately on hand to fix any subsequent issues, as opposed to having to go through call centres and long queues. Our friendly team are always on hand and happy to help, either in-store or over the phone. Call: 01227 361536 for free help and advice on anything you may need. Phone lines open 09:00 – 17:00, Monday to Saturday.
Informazioni di contatto
89 High Street, CT6 5LQ, Herne Bay, Regno Unito
- 01227 361536
- sales@hernebaydomestics.co.uk
- hernebaydomestics.co.uk
5,0
Eccellente
235 recensioni
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Risposta di Herne Bay Domestics
Hello Angela, thank you for taking the time to leave us a review. It is always appreciated.
Broken oven
Our oven stopped working and we contacted Herne Bay domestics via Facebook messenger. They kindly arranged mutually convenient date and time with us and oven was repaired. Professional, speedy, helpful service! Thank you.
23 aprile 2024
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Risposta di Herne Bay Domestics
Hello Viera, thank you very much for leaving us such a great review. We are really pleased that we were able to help with the repair of your oven. Your comments will be forwarded to the repairs department.
Delivered a fridge today and also took…
Delivered a fridge today and also took away a very large fridge freezer with a tight space & stairs to maneuverer which they did expertly .
16 aprile 2024
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Risposta di Herne Bay Domestics
Hello Diane, thank you for taking the time to leave a review, its always very satisfying to know that our installation teams are able to cope with all different situation.
Always good to mend an appliance
Always good to mend an appliance. Great local company
11 aprile 2024
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Risposta di Herne Bay Domestics
Hello Debra, thank you for leaving a review, we are so pleased that we have been able to help with mending your appliance.
What a great company to deal with
What a great company to deal with.
Very helpful, great service and competitive prices.
I bought an oven and needed it pretty quickly. So whilst they offer free delivery, I chose to collect and they arranged this there and then for the same day
6 aprile 2024
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Risposta di Herne Bay Domestics
Hello Michael, thank you very much for the great review. We are really pleased that your Herne Bay Domestics experience was such a positive one. We are delighted that we were able to help with the oven situation. Thank you again.
Easy to purchase online and arrange…
Easy to purchase online and arrange free delivery. Good price and very fast delivery. Thankyou
2 aprile 2024
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Risposta di Herne Bay Domestics
Hello Thomas, thank you for leaving us a review. We always appreciate our customers feedback. We are so pleased that your Herne Bay Domestic experience was a good one. It is great to hear that our online orders are customer friendly.
Super fast great service
Super fast service . Sales staff so helpful. Dave and Phil who delivered and installed new washing machine were efficient and super friendly
Thank you :)
29 marzo 2024
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Risposta di Herne Bay Domestics
Hello Rae, thank you very much for taking the time to leave us a review. It is always appreciated. We are delighted that you found our staff helpful, friendly and efficient. Enjoy your Bank Holiday weekend.
Delivery and installation
Excellent, very helpful in setting up and explaining our new Sharp microwave.
Full marks!
11 marzo 2024
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Risposta di Herne Bay Domestics
Hello Graham, thank you for taking the time to leaves us a review. We are so pleased that you felt our service was excellent and also our staff helpful.
New induction hob is the business.
My Bosch ceramic hob had broken down for the second time in two years. As it was out of warranty, I contacted Herne Bay Domestics who sent an engineer out for a nominal call-out fee but, unfortunately, it required a new board. In view of this we decided to change to an induction hob and ordered a Míele hob. A week later, my new hob arrived and fitted. Engineers did a wonderful job in installing it and tidied up after them and took time to explain the hob to me.
Would thoroughly recommend HBD.
20 febbraio 2024
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Risposta di Herne Bay Domestics
Hello Gaucho, thank you for your great review. We are delighted that you found our engineer and installers to be efficient and helpful and that they left you comfortable with the new hob. We appreciate your recommendation.
Leo saved the day!
Leo saved the day! Thanks to Leo for doing a really fabulous and efficient job and making my washing machine work again. Leo went out of his way to fix it which is really appreciate. I will be using Herne Bay Domestics for all my appliance needs. Thank you ☺️
19 febbraio 2024
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Risposta di Herne Bay Domestics
Hello Verity, thank you so very much for leaving us such a great review. We are delighted that Leo was able to repair your washing machine and that you were very happy with the service that we provided. We will pass your comments on to the repairs department.
Excellent help and advice instore by…
Excellent help and advice instore by Rob.
16 febbraio 2024
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Risposta di Herne Bay Domestics
Hello Anthony, thank you for taking the time to leave us a review it is always appreciated. We are delighted that the help and advise we provided was helpful. Your message will be passed onto Rob.
Brilliant service
Brilliant service. Gave great advice on purchasing a fridge freezer and washing machine with top spec brands at special offer prices and 5 year guarantees.
9 febbraio 2024
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Risposta di Herne Bay Domestics
Hello Martin, we are delighted that you were so happy with the service that we provided, and that the products we are offering met with your requirements. Thank you for taking the time to leave a review it is always appreciated.
Cannot rate Herne Bay Domestics highly…
Cannot rate Herne Bay Domestics highly enough. Very helpful and pleasant to deal with and fast delivery which was much appreciated. All very professional and efficient and have to say this will be my go to place from now on. Highly recommended to all!
24 gennaio 2024
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Risposta di Herne Bay Domestics
Hello June, thank you very much for leaving us such a wonderful review it is really appreciated. We are so pleased that the service we provided was both professional and efficient while being helpful and pleasant to deal with. We look forward to being your go to place from now on.
Excellent service
22 gennaio 2024
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Risposta di Herne Bay Domestics
Hello Charles, thank you for taking the time to leave us review, it is always appreciated. It's nice to know that what we are aiming to achieve is working.
3rd time using HBD
3rd time using HBD - repair and purchases. Great customer service and friendly delivery & installation.
20 gennaio 2024
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Risposta di Herne Bay Domestics
Hello Lesley, thank you very much for leaving us a review and your continued support, it is very much appreciated. We aim to provide a great customer service and it makes us happy when customers confirm we are achieving our goals.
Best price around for our cooker
Best price around for our cooker. Very straightforward business to deal with. Just the right amount of communication to keep us informed. Polite and professional staff. What's not to like?
18 gennaio 2024
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Risposta di Herne Bay Domestics
Hello John, thank you for leaving us a review, our customer feed back is very important to us. We are really happy that your experience was professional and polite. Thank you for choosing Herne Bay Domestics
Efficient and professional throughout
Our 7 year old washing machine stopped working. We called HBD who diagnosed it as in terminal decline.
We ordered a new one through the engineer.
Two very obliging lads turned up today, to deliver and fit the new one quickly and efficiently and to remove the old one.
Very easy process at all stages.
19 gennaio 2024
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Risposta di Herne Bay Domestics
Hello Glynis, thank you very much for taking the time to leave us a review. We are delighted that you have found dealing with Herne Bay Domestics an easy process. We aim to make our customers experience as straightforward as possible. Thank you again.
Fantastic service
Very friendly, professional service.
On time , neat, clean professional.
Thanks very much
Joseph Barnes
17 gennaio 2024
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Risposta di Herne Bay Domestics
Hello Joseph, thank you for taking the time to leave us 5 stars. We are so pleased that you found your Herne Bay Domestics such a positive experience.
Excellent service and a great engineer
When my washing machine broke down I booked an engineer online for just two days later. I received a text message the day before, confirming a 3-hour window, and the engineer phoned me 5 minutes before arriving. He quickly established that the machine was beyond economic repair (not a surprise to me, given its age and relative lack of sophistication), and took the time to explain why this was the case. We used his tablet to identify a replacement; he asked me for all my requirements and chose a machine that met them and which also had £100 off! I was able to pay then and there, and book a delivery and installation appointment. This was an all-round positive experience, and I would not hesitate to recommend Herne Bay Domestics to others.
17 gennaio 2024
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Risposta di Herne Bay Domestics
Hello Sarah, thank you so much for taking the time to leave us such a fantastic review. We are delighted that you are so pleased with the service that you have received from Herne Bay Domestics. I will pass your comments onto the repairs department. Didn't you do well with £100.00 off that's what we like to hear a happy customer all round. Thank you again.
We ordered our new microwave yesterday…
We ordered our new microwave yesterday 12th Jan and it was delivered today extremely prompt service we will certainly buy from them in the future
13 gennaio 2024
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Risposta di Herne Bay Domestics
Hello Alan, thank you for taking the time to leave us a review. We are delighted that we were able to help you with the new microwave.
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