What made it great was getting the life insurance that I was not able to get all these years. I just want to thank Robin Akin for all of her help with getting the policy started. Robin was professio... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Nice trogens check outs pretty smooth performances. Needs plenty customer service support. Also sending the chime out there for deeper than better results and growth factors regarding health at it's... Leggi di più
L'azienda ha risposto
I'm appreciative of, the assistance of everyone involved in being reinstated in a policy I had to cancel. Robin Akin has always followed up with me during the entire process. Sylvia Carter
L'azienda ha risposto
I received my packet a lot sooner than expected however the two questionnaire pages were in Spanish. I understand and read Spanish but my children do not. I called and was told another packet would be... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su Heritage Associates
Scritti dall'azienda
Insure Peace of Mind
Cremation
Burial
Life Insurance
Heritage Associates is the Texas and Minnesota regional agency of Lincoln Heritage Life Insurance Company, the market leader for final expense coverage. Heritage Associates offers small, whole-life insurance policies and planning assistance to alleviate the burden placed on loved ones when the time comes to coordinate and pay for a funeral. Policies range from $1,000 – $20,000 in coverage, and benefits are accessible within 24 hours at the time of need. No medical exam is required, and most qualify with no waiting period necessary. Rates do not increase and policies do not expire once coverage begins!
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Informazioni di contatto
4,8
Eccellente
210 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Excellent company and people
Robin was excellent at explaining everything about the company and all that they do. She was pleasant and courteous and very knowledgeable about everything I needed to know and understand.
2 settembre 2024
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Risposta di Heritage Associates
Thank you for your kind feedback! We’re very pleased to hear that Robin was able to provide you with all the information you needed in a pleasant and knowledgeable manner. We’ll be sure to pass along your kind words to her. Most importantly, thank you for your trust in allowing us to serve you and your loved ones. If you have any more questions or need further assistance, please don’t hesitate to reach out!
She is very knowledgeable and…
She is very knowledgeable and understanding. Highly recommend
23 settembre 2024
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Risposta di Heritage Associates
Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience and felt well-supported. Providing knowledgeable and understanding service is always our goal!
Good customer service and now days that…
Good customer service and now days that is rare and appreciated!
25 settembre 2024
Non scritta su invito
Risposta di Heritage Associates
Thank you for your kind words! We know policyholders are trusting us with their loved ones when it's time to depart this life, so we absolutely strive for top-notch service. We have some families call us before they call 911 (absolutely not advisable...we want to be the first call after emergency services not before), but this is why it's so important for us to have calls answered by real people based in the United States who are here to help, even on the worst of days. We appreciate your trust and the opportunity to serve your loved ones!
Sale rep was so informative and helpful
Sale rep was so informative and helpful
19 settembre 2024
Non scritta su invito
Risposta di Heritage Associates
Thank you for your kind words. Most importantly, we appreciate your trust and the opportunity to serve you and your loved ones!
Excellent customer service
Excellent customer service. All of my questions were answered, and it was such an easy process.
6 settembre 2024
Risposta di Heritage Associates
Thank you for your kind words! We’re thrilled to hear that all of your questions were answered and that you found the process easy. We strive to provide excellent experience and appreciate both your feedback and trust!
Everything was quick and easy over the…
Everything was quick and easy over the phone and my agent was super nice and helpful to me and answered all questions i had. I would recommend lincoln heritage for their burial insurance needs.
9 settembre 2024
Risposta di Heritage Associates
Thank you so much for your kind words! We’re thrilled to hear that you had a smooth and easy experience. We really do aim to demonstrate how quick and easy it is to qualify for coverage and protect your loved ones. Peace of mind is absolutely our goal! We truly appreciate your trust in us for your burial insurance needs. If you need anything else, please don't hesitate to give us a call!
Very helpful and attentive rep
Very helpful and attentive rep. She helped me with all my questions and followed up days after to make sure I recieved everything .
3 settembre 2024
Risposta di Heritage Associates
Thank you for your kind words! We're glad to hear you felt well assisted and cared for throughout the process of issuing your coverage. Most importantly, we appreiciate your trust, and please do not hesitate to contact us if there is anything we can do for you or your loved ones in the future!
When I had the chance to get life…
When I had the chance to get life insurance sandy made my experience a very awesome one she took her time to answer all my questions also made me feel like everything was about. So I would like to tell sandy thank you so much for your time and understanding and patience you are great.
17 luglio 2024
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Risposta di Heritage Associates
Thank you so much for sharing your experience! We strive to ensure that every policyholder feels informed and valued, and it sounds like Sandra did just that. We’ll be sure to pass along your kind words to her. Thank you for your trust, and please don’t hesitate to reach out if you have any more questions or need further assistance in the future!
Easily done with professional…
Easily done with professional assistance by Mr Luke Ezell.
11 luglio 2024
Risposta di Heritage Associates
Thank you so much for your kind words! We’re thrilled to hear that you found the process easy with Luke's assistance. We know Luke enjoyed working with you as well. If you have any more questions or need further assistance, don’t hesitate to reach out. We’re here to help!
Lydia was excellent and made it so easy!
13 agosto 2024
Risposta di Heritage Associates
Thank you so much for your kind words! We know Lydia enjoyed working with you! Most importantly, thank you for your trust and the opportunity to serve you and your family! If you ever need anything in the future, don’t hesitate to reach out.
Lydia was most helpful and didn’t try…
Lydia was most helpful and didn’t try to influence us to do much than we could handle financially. Gave us all options so we could choose.
19 luglio 2024
Risposta di Heritage Associates
Thank you for your kind review! We’re delighted to hear that Lydia was able to assist you effectively and provided you with all the options necessary to make an informed decision that felt comfortable. We strive to ensure our policyholders feel supported and empowered to choose the best plan for their needs, circumstance, and wishes. Thank you for your trust, and please don't hesitate to contact us if you or your loved ones need any assistance in the future!
Lydia Sandoval was excellent
Lydia Sandoval was excellent. Patient and soft spoken. A+++
25 luglio 2024
Risposta di Heritage Associates
Thank you so much for your kind words and the wonderful A+++ rating! We’re thrilled to hear that Lydia provided you with excellent service. Patience and attentiveness are qualities we hope to always uphold. Your feedback is greatly appreciated, and we’ll be sure to share it with Lydia. If you need anything else, don’t hesitate to reach out. We’re here to help!
Lydia is very knowledgeable
Lydia is very knowledgeable. She responded to my call and questions immediately.
30 luglio 2024
Non scritta su invito
Risposta di Heritage Associates
Thank you for your positive feedback! We're thrilled to hear that Lydia was able to assist you promptly and effectively. If you have any more questions or need further assistance, please don't hesitate to reach out.
The agent was great and has great…
The agent was great and has great customer service
16 luglio 2024
Non scritta su invito
Risposta di Heritage Associates
We are so glad you had a great experience! Thank you for your trust and the opportunity to serve you and your family!
The Agent was very helpful.
2 maggio 2024
Risposta di Heritage Associates
We're glad you felt well assisted! Thank you for your trust and the opportunity to help!
I had all my questions answered…
I had all my questions answered professionally and was very satisfied
3 giugno 2024
Risposta di Heritage Associates
Thank you for your positive feedback! We are thrilled to hear that all your questions were answered professionally and that you are very satisfied with our service. Your satisfaction is our top priority, and we look forward to continuing to serve you and your loved ones in the future.
The policy was explained to me…
The policy was explained to me thoroughly and the agents are so friendly and made me feel at ease at choosing said coverage.
27 giugno 2024
Risposta di Heritage Associates
We were happy to help and look forward to assisting you with more coverage whenever you are ready! Thank YOU for your kindness and being such a joy to assist! Above all, we appreciate you trusting us with the opportunity to serve you and your loved ones!
Their service is great friendly and…
Their service is great friendly and professional
12 luglio 2024
Non scritta su invito
Risposta di Heritage Associates
We're glad you had a great experience! We very much appreciate the opportunity to serve you and your family!
Agent started to harass me after I…
Agent started to harass me after I informed her that I no longer wanted the policy.
10 luglio 2024
Risposta di Heritage Associates
There appears to be some misunderstanding. We received your application for coverage and weren't able to issue the coverage you requested because the initial premium payment was declined by your financial institution. Our efforts to contact you were not intended as harassment but rather a sincere effort to resolve the payment issue preventing your coverage from being issued.
We attempted the initial premium payment on June 7 as you requested, but the payment declined. We were not notified by your financial institution of the declination until several days later, which is when we first contacted you via text message. We attempted approximately one outreach per week in an effort to resolve the issue with you, including only two phone calls and corresponding voicemails over a month long period. We also mailed a letter notifying you of the declined payment and our inability to proceed in issuing coverage.
All of our efforts were made in an attempt to honor your original application for coverage. In a text message reply you sent to us, you seemed to think that we did not attempt the payment on June 7 as you originally requested, but you never responded to our efforts to clarify that that payment was actually attempted exactly as you requested on June 7. Instead of outright declining you application, we were hoping to assist you in rescheduling the initial payment so that we could continue to hold your application pre-approval.
We certainly did not want you to miss the opportunity for coverage over a payment issue. We will absolutely honor your request to cancel the application for coverage and cease additional outreach. Hopefully, you can understand how confused we too feel by this outcome. Nonetheless, we understand your frustration, especially given the misunderstandings involved, but we would still very much like the opportunity to serve you and your loved ones if given the opportunity in the future! Feel free to call us at (512) 648-6400.
Luke Ezell was knowledgeable & respective !!
Mr Luke Ezell was a polite, knowledgeable sales representative. He answered all of my questions without any hesitation. He was very respectful through the phone conversation.
I would definitely recommend him to others.
10 luglio 2024
Non scritta su invito
Risposta di Heritage Associates
Thank you for kind words regarding your experience with Luke! Most importantly, thank you for trusting Luke and our team with the opportunity to serve you and your children!
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