Herff Jones Recensioni 47

we put a deposit on the ring and paid for cap and gown. when we saw the ring we were astonished at how cheap the ring looked and decided to not get the ring, knowing we would forfeit our deposit. now the company is demanding another 100$ in order to release the cap and gown which we already paid for . this is despicable . I highly recommend finding another company to do business with. Herff Jones customer service rep ,Jamie, was rude and very unapologetic. BUYER BEWARE

I’m graduating with my doctorate. Kind of a big deal. Worked my whole life for this. I buy a $200 dollar regalia set. The gown is a joke- it was falling apart when it got to me. The hood has no point of attachment to the actual gown, which means the hooding ceremony is going to be fun. I will be surprised if the gown lasts through the graduation- and I’m only supposed to wear this outfit for every ceremony I attend as a PhD holder. This was something that I was supposed to have forever to represent my Alma mater and instead, I’ll have to buy a replacement gown off of Amazon after one use. I would personally punch the owner of this company in the face if I could. All this work to graduate and THIS is what you get? Some thrift store regalia that doesn’t even function? BS. Do. Not. Buy. Anything. From. This. Company

Extremely frustrating experience with Herff Jones while trying to resolve issues with my Boston University graduation regalia order. Customer service was unhelpful and communication was very poor. I worked with a representative named Thandi, and instead of addressing my concerns, she repeatedly re-explained numbers that still didn’t add up and never clarified the discrepancies.

I was also told that certain items were suddenly “packaged” together, which prevented them from being refunded individually—something that was never made transparent when I placed the order. Because of this, I was unable to receive a full refund for items I should have been able to return.

Overall, the process lacked transparency and was incredibly frustrating. For such an expensive graduation purchase, the customer service experience was extremely disappointing.

Herff Jones told me 5-6 weeks to replace a bezel and re-size my college class ring. Two months later, the left hand doesn't know what the right hand is doing. By the time I receive the ring, it will be way past two months. Told me they are understaffed and things are taking longer.

February 23, 2026: I am very disappointed and dissatisfied with the level of customer service from this company. My son’s school uses them for both letterman’s jackets and class rings. Delivery of both has taken months. Both were ordered and paid in full last fall. The jacket only arrived a couple of weeks ago and the class ring has still not been delivered. I learned today from the company that the sales rep “didn’t have time to deliver the rings to the school” for distribution and so the ring was sent via USPS more than a week ago. It hasn’t arrived of course. Additionally if it does arrive it won’t be left because it requires a signature and since I work, no one will be home. I am mystified why the sales rep had time to come collect the orders but didn’t have time to deliver expensive rings back to the campus. Instead the company elected to mail them. I consider this to be awful customer service. They don’t keep customers informed. Their products are very expensive but they don’t have time to deliver them to the schools! I had to call to get any information - there has been no communication from Herff Jones since they took more than a thousand dollars from me last fall. I do not recommend this company to any school considering using them for important items like letterman jackets and class rings.

I am extremely dissatisfied with my experience with Herff Jones.

I purchased a $100 graduation package through my school, and initially, only the cap and gown were delivered to the school. The remaining items in the package were not provided until I made repeated calls and sent multiple emails to follow up. This lack of organization and accountability is unacceptable, especially when families are paying significant amounts during an already expensive milestone event.

Charging $100 for what is essentially a cap and gown rental — which must be returned — is excessive. The additional items included in the package were of extremely poor quality and did not justify the cost. The overall value of what was received does not align with the price charged.

Graduation is a meaningful occasion for students and their families. Companies that operate in this space should prioritize transparency, reliability, and fair pricing. Based on my experience, I cannot recommend this company. I strongly encourage others to carefully review their options before purchasing.

Our university requires rental from Herff Jones in order to participate in graduation. If you want to purchase your regalia to avoid wearing old used gowns they will not allow you buy rental style gowns. The only things you can purchase are their highest end designer level regalia in the thousand dollar range. I was forced to rent and my tam came with a center crease and the gown has a gps tracking device. Did not get the hood I paid for with my delivery. You can’t call anyone or email. Repeatedly redirected to a website. I did eventually get my hood, thank goodness I was luckier than some. From online reviews it looks like I should prepare myself for Herff Jones to pretend they don’t get my return so they can take another $500 from me. Very worried.

I'd give them a .2 if I could. They're abnoxious customer service, over price and sub standard college rings and non-functional we site combine to provide one of the worst retail experiences in my 68 years. Stay far, far away!

I am a proud mom of a senior student at a local high school in Newnan, Georgia. Of Course, the school uses this company (Scholastic Images, an affiliate of Herff Jones) for all of the senior swag and cap & gowns. I went to a senior parent meeting yesterday and stood in line for about 15 minutes. The representative, named Todd, was helping a lovely couple in front of me. While they were filling out the form for their son, Todd looked at me and left the table. I thought that was odd, but didn't say anything. I stood and observed his next actions. He proceeded to pass out forms to white parents, but continually bypassed the African-American parents. I looked at two other parents who were African-American, and they looked at me and shook their heads. I finally just picked up a form and filled it out. I then noticed that he came back around the table and started assisting the white couple that was behind me. If I could have purchased my child's cap and gown through anyone else, I would have. I will be returning all of the gear I bought and only purchasing the cap and gown. My advice to the company is, "If you are going to send representatives to the school, please make sure that they are okay with interacting with people of color.

The cap and gown arrived for my son's graduation, nothing else did. We canceled the rest of the order right before graduation, because it would too late to send announcements after the event. We requested a refund of the $499.52, they sent an invoice stating it was refunded, but months later still haven't seen a dime. They only respond with a screenshot of the invoice, funds were never sent to our account.

My daughter received her doctoral stoal, cap, and gown. We had 3 days to return the items after graduation with a pre-printed label. We returned within 2 days and have receipts from the Office Depot shipping. Three months later we were charged $500 for not returning. We have called numerous times and they hang up every time just as the line is picked up. We emailed and they apologized for the error and said it would be fixed. After several days of it not being fixed, I disputed the charge with my credit card company. This company is running a scam.

I do not recommend it!I purchased the cap and gown and also a diploma frame from them.We only received the cap and gown and after much insistence and waiting, I managed to receive the frame.But the glass came broken!Not to mention the customer service, which I found to be very unwelcomin!

My school had our cap/gowns manufactured by this company and it was absolutely ridiculous for the budget they (the school) had.
Quality is terrible: the material is the same sort of fabric I’d find with a cheaply made costume off Amazon. Zipper was not visually broken but, it could not be closed no matter what angle or direction you decided to tug it, or even how careful you went.
This is more of a personal opinion nevertheless, the design is tacky and is even more obvious with brighter colors in comparison to at least having most features hidden with black. Party City might have better graduation gowns…

We just want the 2 cheer rings we ordered for our daughter. No return voice mails at all and it's been well over a month of leaving them, getting the run around from FB messenger and no replys to emails asking where our 2 rings are. I have asked multipal times for a manager to call me back and I'm just getting ignored!

I ordered my graduation ring on 4/1. they said it would be a 4-6 week waiting period for it to arrive. All good. once they email me saying they shipped it with fedex, fedex says the ring will be delivered on 5/15. I'm excited because it will be delivered on time for my graduation on the 20th. Out of nowhere, on the 15th they take off the delivery date from the tracking site. I still say okay whatever maybe they're just behind. On May 23rd, i decide to call fedex and ask because it's been 10 days. They tell me they lost the ring and I need to contact herff jones. It's Memorial Day weekend so i have to wait until today (5/27). Today, magically the ring gets delivered WITH THE PACKAGE BOX RIPPED OPEN. I'm surprised the ring box actually stayed inside. So I call herff jones to ask if there was anything else supposed to be inside, ive never ordered from them before so just wanna make sure nothing else fell out. when i call them, they ask me what they want me to do if i eventually ended up getting the ring. Just horrible customer service after i spent $1000+ on a ring. Do better. I'm not accusing anyone but the ring taking an extra 2 weeks to get here, and the box being ripped open... somebody probably tried to steal it but since I called maybe the looked into it. Never again

I ordered a ZTA bracelet for my daughter's 21st birthday. I paid close to $50. It broke within a month. They kindly sent another, and it broke just as quickly. The jewelry is of poor quality. I would have be happier getting a $10 bracelet off of Amazon. I have buyers remorse. It was supposed to be a special gift for a proud ZTA member and we are both extremely disappointed.

The company sent the wrong regalia. The customer service was not helpful at all. They refuse to communicate by phone. They stressed out what was supposed to be one of the best days of my life. Avoid at all costs. There are other regalia companies.

We paid hundreds of dollars to this company to publish a senior ad in our yearbook. They failed to complete their duties. They then promised to correct their error, but have done anything except delay corrective procedures. They deny their responsibilities as a publisher and now leave me no choice.

Scam- they pretend to care and will promise you anything under the sun to get you to order something from them. Once you do, they will tell you too bad, and too sad for you. They will even pretend to "ship it out" or say they will cancel it, and not.

I have spent over a month and I am still being screwed over.

I paid for a class ring on 9/29/24 with an 8-9 week turn around which gave me ample time to receive before graduation. 10 weeks later and there wasn't an update. I reached out to Herff Jones and it took a while for them to respond and I asked and they said it would take 12 weeks and I asked for a refund since they didn't hold up their end of the deal. They said ok but I would only be refunded a portion of what I paid due to canceling so I chose to not cancel so I wouldn't lose money and it's been over 15 weeks and I still don't have an update or my ring and am out over $600.