Herff Jones Recensioni 47

They gave her the incorrect regalia for her school and degree and my sister almost walked with the wrong hood for her MD unknowingly (thankfully the bookstore on campus had extras the day before). Charged $120 for it and they couldn’t even have the decency response to any of our messages trying to sort it out. She took all her photos in it and now need colors edited in all 300 or to take them all again.

The most sorry company I have ever dealt with. Got a refund, no apology or whatever. Daughter not able to walk for my Masters degree. Ordered in plenty of time.

Absolutely terrible experience with Herff Jones.

I purchased “Graduation Package 5” on March 15 for over $200. The package explicitly included:

25 Announcements
25 Tissue Inserts
25 Envelope Seals
Cap, Gown, and Tassel

On April 4, I only received the cap, gown, and tassel. The announcements, tissue inserts, and envelope seals NEVER arrived.

I checked my mail every single day leading up to graduation because I genuinely believed the rest of the package would eventually show up. It never did. By the time graduation passed, the missing items were completely useless even if they had arrived late.

What makes this even worse is Herff Jones’ absurd return policy. Even after paying such an outrageous amount for the package, you are still required to return the gown immediately after graduation or risk being charged an additional $150 late fee. So somehow they are extremely organized when it comes to charging students money, but completely disorganized when it comes to actually delivering what customers paid for.

Their customer service is one of the most frustrating and inefficient systems I have ever dealt with. Over the course of a week, I called approximately 15-20 times and only managed to speak with an actual representative twice.

The first representative told me there was “nothing they could do” to refund the missing portion of the package or even reduce the charge to the regular regalia rental price.

The second representative essentially repeated the same thing and admitted they could not even verify or guarantee whether customers receive their full packages at all. That statement alone should concern every student and parent considering ordering from this company.

This is not how a legitimate corporation should operate — especially when dealing with students already paying hundreds of dollars for graduation expenses. The lack of accountability, lack of communication, and refusal to resolve such a basic issue is unacceptable.

At this point, Herff Jones has refused to work with me or resolve this amicably, leaving me no choice but to file a credit card dispute to recover money for items that were never delivered.

I would strongly discourage anyone from purchasing bundled graduation packages from this company. Based on my experience, there is apparently no guarantee you will actually receive everything you paid for, and if something goes wrong, customer service will simply send you in circles until you give up.

Terrible company. Cap and gown ordered in April. We are now 2 days from graduation and it is not here. I have called 3 times and sent 2 follow ups. "They are working on it" Totally unacceptable

Ordered cap and gown the day we were able to back in like Feb/March… graduation is in two days and most of my class doesn’t have their regalia. Insane actually.

Buyers, beware! If I could give Herff Jones zero stars, I would. I ordered the doctoral regalia associated with my university; when it arrived, it didn't come close to fitting, despite the size that was shipped matching up with the measurements that I'd submitted. I made multiple attempts to contact HJ about this via the message/email function on their website, none of which were ever responded to. When I finally was able to reach an associate by phone, the return process turned into a nightmare - and, despite HJ having received my return in unused condition over a week ago, they informed me that the earliest I may receive a refund is six weeks from now. I'll be contacting my university and urging them to contract with a different supplier when the time comes to make that decision. I couldn't recommend HJ any less. If you can, look elsewhere for your regalia.

Like many others, ordered my regalia far in advance and only received it 2 days before my ceremony. No communication, had to initiate everything and was given multiple empty promises of when it would ship and excuses as to why it was taking so long (even though the bookstore literally has the exact same materials in stock). Horrible company that doesn't care since they have a monopoly

I wish I could give zero stars. I also wish universities had other options besides using Herff Jones.

I ordered my cap and gown three months ago, and I graduate in two days. I will be driving early on graduation day, so if I do not receive my cap and gown tomorrow, I will not have one for graduation.

Customer service has been extremely frustrating with very long wait times. Every time I call, I am told they are aware of my graduation date and that I will receive my order before graduation. Meanwhile, the website still shows my order as “in production,” and I have spent over an hour on hold trying to get answers.

Students work hard for years to earn their degrees and deserve better support during such an important milestone.

They suck. Ordered my cap and gown FIVE MONTHS AGO, I was notified late last night (three days before commencement) that the order had been cancelled. They are an unreliable, unprofessional, worthless excuse for a company. I am so dumbfounded that a university as esteemed as Purdue would count on such a horrible worthless can to do anything correctly. They left myself and at least twenty other classmates high and dry three days before commencement when they had five whole freaking months to get this order together. THEY SUCK! I NEVER EVER WANT TO SO MUCH AS HEAR THE COMPANY NAME EVER AGAIN, THEY TRIED TO RUIN MY GRADUATION!!!

Placed order, they waited till last minute to ship it...it arrived with missing cap and gown items... called several times, emailed several times always were told it will be there, we will let you know....you guessed it no communication no items. College Commencement, hard work to get there, and these scum bags ruined it. Thanks for ruining another person's special day...lowest of the low

Cannot stand this company. I graduate in 2 days with my doctorate that i spent 8 years total working on, NO REGALIA. I called today & they just keep saying “its in production” I ordered on March 19, confirmation email stated I would get it April 9th. Called on April 16th, they claimed its expedited… fast forward to May 6th (2 days before commencement, 1 day before hooding) & they keep saying in production. 11 of my classmates cannot get walk due to this horrible company.

I would honestly give 0 stars if i could...terrible customer service for how expensive their products are they should get to you in time BEFORE your graduation...mine and my fiance's did NOT

Customer service is not helpful, ordered my cap and gown over a month ago and still have not tracking information DO NOT RECCOMEND

If I could choose 0 stars I would. Horrible customer service with little to no response nor any hopeful resolution to what seems to be a simple problem to resolve. I correctly ordered my daughter’s cap and gown for her upcoming college graduation. The packing materials and invoices all showed the correct university. What I received was a cap and gown for a NY university- very far from her Texas based college. After numerous phone calls, emails, and picture evidence proof, I have not received the correct gown nor was I given even the promise of a new gown. Just dead silence or confusion from the customer service rep as to what he could offer me. Outrageous. How are they still in business????

This company is terrible for your special moment’s .l ordered My son’s college graduation announcement on 4/7 .. l called them back to let them know it was a bachelor of science instead of Arts on the same day.. Their customer service Rep. emailed me tell me that they had already place the order and no changes could be made and the give No refunds.. However the Rep emailed back 4/8 and 4/10 telling me management would call me they Never did.. At this point just send me what l payed for..l haven’t let receive anything! I wouldn’t recommend this company or use them again! TW

Ordered/paid for graduation announcements and received with the University name not printed on the announcement (they acknowledged that was wrong) and the degree had an extra “s” (in other words it was misspelled). They stated they would reprint but I would have to pay 50% of the reprint. Their drop down was wrong, but they stated I should have told them that their information was wrong (I honestly did not review it as I thought I was only responsible for what I typed in (name and address). Long story short - they are going to reprint (not fixing the spelling error on their part) and send to me and I should have them in two weeks. I will be sending them out via USPS and they will be received a day or two before the graduation - TOO LATE! Paper quality is poor, spelling mistake and missing University name (really?????). No offer to send overnight and also they will not credit back my order as it was a confirmed order (that they screwed up). I would never ever recommend this company to anyone - avoid! Use a different supplier or better yet create some on your own.

I ordered my stole for my college graduation from Herff Jones. I ordered past the deadline for regular shipping and had to pay an extra $30 for rush shipping. I was okay with this, thinking that my package would, in fact, be shipped in a rush. I’ve waited well over a week with no notification of shipment. I’ve reached out to customer service who assured me it should arrive within two weeks. I’ve sent several emails since then addressing my concerns that we’re approaching two weeks and it hasn’t shipped yet and I’m getting completely ghosted. I have no issue paying rush shipping but I certainly expect my package to get here quickly if I do and I am incredibly unhappy with the way Herff Jones has handled this issue.

They are the worst. When my son went to pick up his ring at school they told him it wasnt paid for when i had paid it in full. Then it took at least a week or more to get a hold of someone to ask about it. Which they did confirm it was paid for he continued to tell me someone would call me or my son to pick up the ring within a week and no one ever call I've stopped by the Brownsville office a couple of times when they say they will be open and no one is ever there. It is so frustrating.

Ordered my son’s graduation cap & gown for May 2026 commencement on 3/16. He received on 4/1, only to open the box to a packing slip with someone else’s name and their graduation attire. Called customer service and in order for them to fix THEIR mistake and send my actual paid for order, they require us to send to them pictures of the box and all the wrong items THEY sent, which must be put through a “quality review”, and send the wrong items back via FedEx and send them the tracking number BEFORE they will reorder and fulfill the CORRECT order!! I have NEVER heard of a company making the consumer responsible for proving it was the company’s mistake!!! Must happen a lot that they have this kind of policy to begin with. They should start making their fulfillment quality control folks accountable instead of their consumers!! Won’t refund my money either without me sending back THEIR ERROR, which means I have to spend my time and gas to go to FEDEX. Unfortunately this company is the only vendor for cap and gowns for this university, so they know there is nothing they can’t do to screw their customers. For a company whose products are focused on celebration and achievement, you’d think they’d do WAY better on the customer service side of things.

My daughter waited 5 weeks for her cap, gown, tassel and hood. When she received the package, 5 days before her pictures were scheduled, the tassel and hood were missing. Upon calling customer service they told her they would look into it but could not get the items to her before her graduation picture session. No compensation, no overnight delivery, nothing! My daughter has worked so hard for her Master’s. This company is a joke. I hope the university she attends looks into another company because my daughter is not the only one this has happened to.