herbsfordetox.com Recensioni 7

What impressed me most about HerbsForDetox is their outstanding service. From the moment I placed my order, the process was smooth and transparent — I received regular updates, and my package arrived on time and in perfect condition. Their team is responsive, friendly, and genuinely cares about customer satisfaction. It’s rare to find a company that combines great products with such reliable service. I’ll definitely continue ordering and recommending HerbsForDetox to friends.”

I ordered three times and everything went well. So all good

I ordered 5 products and received 4. I wrote an e-mail to Obi and got no response. The products works 100% but I am still getting robbed of a product. Knowing that others have the exact same problems, I believe they do this on a continuously basis. Have that in mind if you choose to order products from this company.

I made an online order, paid it. Nothing happend. After a week, I sent an email and he said that it will ship it next week. 4 more weeks have passed with no updates.
I wrote another email and he said it will ship very soon.
I asked for a refund - he said it will take another two weeks to get my money back. It does not seem legit to me..

Was a little doubtful when I ordered from this site, due to the reviews I read. However, I took a chance, and I must say, I have no complaints. Everything went smooth as butter. I got the package within two weeks.
Thank you Obi, for making it possible to get these amazing herbs outside the US, take care.

Throughout the last five years I have dealt with Herbsfordetox.com and its sister site, the European branch of Ourbotanicals.com, numerous times. Sadly, my experience has been uniformly appalling.

NB: This is NOT a review of the herbs, teas, or tonics sold on Herbsfordetox, which work great, in my opinion. This is only a review of the experience ordering these products through Herbsfordetox.com (and the European branch of Ourbotanicals.com, which is run by the same seller).

So, where to start? Before my order this June I hadn't ordered anything through Herbsfordetox since 2017. Why? Because my experiences with this company were so bad that I always picked an alternative. Unfortunately, since Brexit, the seller I had found in the UK, although reliable and pleasant to deal with, is no longer a financially viable option for me.

Back to Herbsfordetox.com I went. And what a mistake. All the bad memories came flooding back with the first email from the seller, a Mr. Raymond Obi.

This time I was sent two items which were lost by the Danish mail carrier PostNord. I contacted them with the tracking number and they confirmed this. However, when I contacted Mr. Obi about it, the items I was missing were out of stock. Instead, he offered to refund me 50% of the cost for these. I insisted on a 100% refund since that is what I’m entitled to under European consumer law (which he didn’t seem to know about/understand).

I’m currently still waiting for the refund, and it only took seven (!) emails and my threatening to report him to the European Consumer Centre for him to agree to it... Time will tell if this is necessary in the end.

This is just the most recent of bad experiences with Herbsfordetox.com, and especially with Mr. Obi. One of the more memorable times was when I received a product with a misprinted label, I politely asked Mr. Obi whether I could be sure that this was in fact a genuine Dr. Morse product. He was furious at this “accusation” and replied angrily that he was “offended” that I would even ask this question (??)...

On several occasions I was also sent the wrong product, for which I was blamed, and as a conclusion to our last correspondence in 2017 I was told never to order from Herbsfordetox or Ourbotanicals again. Well, I have learnt my lesson now, and I promise I’ll never, ever do it again.

All in all, Herbsfordetox.com and its sister site, which is operated by the same Mr. Raymond Obi, have appalling customer service, which is both arrogant, incompetent, and, frankly, unlawful.

DO NOT order from here unless you are prepared to deal with the kinds of issues described above (but if you already have, DO NOT be panned off with a partial refund or voucher if you are entitled to something else - file a complaint through your national European Consumer Centre).

MOST HORRIBLE UNPROFESSIONAL EXPERIENCE EVER!
This is the first time that I write a review about a website. I usually don't even bother even when the customer service is not that good. But what happens with our botanicals and especially obi was something I've never experienced before!
In January 2020, I ordered a few herbs from our botanical Europe. There was one mistake in the herb I received and another one missing. He offered a 20€ voucher (1 herb is 30€). I was already disappointed at the solution they offered me when they made this mistake. And for the missing herb they promised I will get it in a few weeks when they get the stock back.
I sent many emails to have updates and after 1 year there was still nothing. So I asked for a refund. He promised to send a refund but I never received it and I never heard back from him.I tried contacting other colleagues of him, other ourbotanicals.com branches from USA but the same thing happened! They saw they will look into it then nothing ! And THE CRAZIEST PART IS that I ordered from another website called herbsfordetox.com , and to my surprise the same obi took care of my order! AND HE DID THE SAME THING ! He didn't send me 1 herb AGAIN. I sent him tons of emails after that telling him that he owes me three herbs in total and he has been completely ignoring me since! Don't buy from them they're literally the biggest scam I've ever experienced in my whole life on the Internet.