Used on two separate occasions and had the same outcome. Generally poor and over priced cleans. Both cleaners have been slow and required extra time, and both have not been able to communicate in... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Whilst this is a good service in principle, they cannot wait to find ways to take extra money from you. The platform is designed to get you to accidentally book multiple sessions (but not cancel them)... Leggi di più
L'azienda ha risposto
My cleaner has being every week on time or early. She is very friendly, approachable and fun. Although she speaks little English only Portugese, but somehow were managing. The quality is very good a... Leggi di più
L'azienda ha risposto
Cleaner stopped attending property and stopped answering phone calls / texts. During this time, Helpling continued to charge us for cleaning services that did not take place. Helpling customer service... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Helpling is an online marketplace that helps match you with reviewed and insured, local cleaners. Payment is all done online too, so you'll never need to worry about cash again. To book, all you need to do is pop in your postcode, choose the time that works best for you and browse the cleaners available in your area before booking. Simple.
Informazioni di contatto
Teddle Limited 86-90 Paul Street London , EC2A 4NE , London, Regno Unito
- info@helpling.co.uk
- helpling.co.uk
3,0
Nella media
4K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Good experience with helpling over the…
Good experience with helpling over the year Years. Have noticed a steep increase in fees but that’s understandable
23 settembre 2021
Risposta di Helpling UK
Hi Anuj,
Thanks for your review!
We're glad to hear that you're happy with the service.
Many thanks,
Your Helpling Team
Risposta di Helpling UK
Hi Lizzy,
Thanks for your review!
We're pleased to hear that you're happy with the service.
Many thanks,
Your Helpling Team
Great platform - would use again
Great platform - had a cleaner accept my job in less than an hour, very good service at a competitive rate. I am not sure how much the platform pays the cleaners, I hope they get a fair rate. Flat was spotless and very friendly cleaner.
22 settembre 2021
Non scritta su invito
Risposta di Helpling UK
Hi Marty,
Thanks for your review!
We're pleased to hear that you're happy with the service. All cleaners on the platform are free to set their own rates per hour, with full visibility on what the customer pays too. If you have any questions, please feel free to send in an email.
Many thanks,
Your Helpling Team
Hepling team very helpful.
20 settembre 2021
Non scritta su invito
Risposta di Helpling UK
Hi Lobar,
Thanks for your review!
We're pleased to hear that you're happy with the service.
Many thanks,
Your Helpling Team
First time cleaner, but great job
First time cleaner, so was a bit sceptical, but was highly satisfied with her work.
19 settembre 2021
Risposta di Helpling UK
Hi there,
Thanks for your review!
We're delighted to hear that you're happy with the service.
Many thanks,
Your Helpling Team
Easy and convenient.
18 settembre 2021
Risposta di Helpling UK
Hi there,
Thanks for your review!
We're glad to hear that you're happy with the service.
Many thanks,
Your Helpling Team
Risposta di Helpling UK
Hi William,
Thanks for your review!
We're delighted to hear that you're happy with the service.
Many thanks,
Your Helpling Team
Risposta di Helpling UK
Hi Gergana,
Thanks for your review!
We're happy to hear that you're enjoying the service.
Many thanks,
Your Helpling Team
Good source of personelle for the jobs…
Good source of personelle for the jobs you need. I’d recommend it. Thanks
15 settembre 2021
Risposta di Helpling UK
Hi Alistair,
Thanks for your review!
We're glad to hear that you're enjoying the service.
Many thanks,
Your Helpling Team
Not happy about the app or website
Not happy about the app or website. Can't do much with it, and no changes to an unconfirmed booking. I haven't even had a cleaner yet and had to contact customer service 3x already. No place to put referral codes in the app or mobile site, again had to contact support. Sighh... all this time spent trying to get a cleaner I could have cleaned the house myself!
12 settembre 2021
Non scritta su invito
Risposta di Helpling UK
Hi there,
Thank you for your review.
Unfortunately, customers are currently unable to make any changes to requests without contacting our support team who are available via SMS and email. Referral codes should be added at the time of booking, however, if you forget, can be added manually by us post booking. Your feedback is appreciated and we're always striving to improve our customer satisfaction and hope to resolve such issues as soon as we can.
Kind regards,
Your Helpling Team
I found a good cleaner on Helping
I found a good cleaner via the platform and I am happy with my first clean. However, the platform can be improved as the interfaces are not helping when you need to do changes to your requests. I hope this will be taken on board as a constructive feedback, as I found it difficult to connect with somebody for support while trying to cancel request.
11 settembre 2021
Risposta di Helpling UK
Hi Ekaterina,
Thanks for your review.
We're glad to hear that you found a good cleaner with us but sorry to hear that you have not had the best experience with the app/website. Unfortunately, changes to requests can only be made by contacting our customer service team, who are available via SMS or email. Your feedback is extremely valuable and has been passed onto senior management.
Kind regards,
Your Helpling Team
Risposta di Helpling UK
Hi Friedrich,
Thanks for your review!
We're happy to hear that you're enjoying the service.
Many thanks,
Your Helpling Team
Andrea is a great cleaner
Andrea is a great cleaner very thoughtful and kind and nice to talk to and is a good cleaner she has also helped with tidying and housework too which I appreciate
8 settembre 2021
Risposta di Helpling UK
Hi Joelle,
Thanks for your review!
We're glad to hear that you're happy with the service.
Many thanks,
Your Helpling Team
It's OK
It's OK, but would appreciate to have more flexibility for how often I want my clean g to be. Currently it's just weekly or bi-weekly. Monthly would be nice too.
6 settembre 2021
Risposta di Helpling UK
Hi Inga,
Thanks for your review, we sorry that you found our service only worthy of 3 stars.
Unfortunately, monthly bookings are not available as majority cleaners found that it was not beneficial for them or their calendars. An alternative would be to book a one-off every month.
Kind regards,
Your Helpling Team
Excellent website to hire…
Excellent website to hire cleaners!!Lots of customer support.
6 settembre 2021
Risposta di Helpling UK
Hi Poonam,
Thanks for your review!
We're delighted to hear that you're happy with the service.
Many thanks,
Your Helpling Team
Useful, but app needs work!
The concept is good and useful, however the app has so much going wrong with it that needs immediate improvement. Not being able to delete booking requests yourself is the main issue. To have anything deleted, even pending requests, you need to message customer service which is a huge pain and is not always very responsive and quick.
The search results for cleaners is also lacking, most of the time I can't find any cleaners, even though if I wait a few days someone within my requirements will assign themselves to my booking, so where were they when I was searching to request to start with?
In addition, having a look at invoices - the company takes quite a lot from the total payment. For example, from a £29 payment, the cleaner only gets £20; £8 goes to a service fee, and a platform/support fee... and considering the platform is not very technical and you are unable to make any changes through the app, I'm not sure what this fee is going to.
6 settembre 2021
Non scritta su invito
Risposta di Helpling UK
Hi Adesi,
Thanks for your review. All feedback is greatly appreciated as it really helps us to identify what needs to be improved to help us with complete customer satisfaction. The points you have mentioned have been noted and passed on to senior management.
In regards to your search results, these are based on the cleaners availabilities and what they have selected as their available days, times and locations. If a request is taking a little longer to be confirmed, it is opened up to other cleaners, who are able to opt in to the request if they see on that suits them. This explains why you are sometimes assigned a cleaner a few days later and why they were not available in your search.
In regards to the payment breakdown, each of the cleaners are free to set their own rates per hour, whilst doing so, they can see exactly what they will receive per hour and what the customer will receive per hour. The service and platform fees go towards helping us build a better product, which is not limited to just the technical app/website side of things.
Kind regards,
Your Helpling Team
Would contract again
Great communication and the cleaner was very professional.
6 settembre 2021
Non scritta su invito
Risposta di Helpling UK
Hi Kat,
Thanks for your review!
We're delighted to hear that you're happy with the service.
Many thanks,
Your Helpling Team
Risposta di Helpling UK
Hi Enrica,
Thanks for your review!
We're delighted to hear that you're happy with the service.
Many thanks,
Your Helpling Team
A thorough, reliable and friendly cleaner
My cleaner arrived on time, was friendly and caring with good communication and did a very thorough clean. Very happy to recommend her to others - thank you :)
3 settembre 2021
Risposta di Helpling UK
Hi there,
Thanks for your review!
We're pleased to hear that you're happy with the service.
Many thanks,
Your Helpling Team
Risposta di Helpling UK
Hi Liz,
Thanks for your review!
We're delighted to hear that you're happy with the service.
Many thanks,
Your Helpling Team
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