Used on two separate occasions and had the same outcome. Generally poor and over priced cleans. Both cleaners have been slow and required extra time, and both have not been able to communicate in... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Whilst this is a good service in principle, they cannot wait to find ways to take extra money from you. The platform is designed to get you to accidentally book multiple sessions (but not cancel them)... Leggi di più
L'azienda ha risposto
My cleaner has being every week on time or early. She is very friendly, approachable and fun. Although she speaks little English only Portugese, but somehow were managing. The quality is very good a... Leggi di più
L'azienda ha risposto
Cleaner stopped attending property and stopped answering phone calls / texts. During this time, Helpling continued to charge us for cleaning services that did not take place. Helpling customer service... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Helpling is an online marketplace that helps match you with reviewed and insured, local cleaners. Payment is all done online too, so you'll never need to worry about cash again. To book, all you need to do is pop in your postcode, choose the time that works best for you and browse the cleaners available in your area before booking. Simple.
Informazioni di contatto
Teddle Limited 86-90 Paul Street London , EC2A 4NE , London, Regno Unito
- info@helpling.co.uk
- helpling.co.uk
3,0
Nella media
4K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Really Helpful
Emmy and Helping have been great in fulfilling all our cleaning needs and more with a simple easy to use site
2 settembre 2021
Risposta di Helpling UK
Hi Gavin,
Thanks for the 5 stars!
We're pleased to hear you're happy with the service.
Thanks,
Your Helpling Team
Expensive
My cleaner this time was great. I find Helpling to be very expensive but worthwhile if I’m desperate
Better to get someone through a local advert or recommendation so that you are paying direct.
Helpling works for me if my regular help is away.
1 settembre 2021
Risposta di Helpling UK
Hi Rachel,
Thanks for taking the time to leave a review. We're glad to hear that we're a useful service for you when you're regular cleaner is away but sorry to hear that you find the service expensive. The cleaners on the platform all set their own rates per hour and you do have the choice of selecting a price range.
If you need a cleaner in future and would like some help with getting a cleaner at a lower price, please do not hesitate to reach out.
Kind regards,
Your Helpling Team
Disappointing at best.
My request was accepted after 2 days, but then cancelled straight away ‘because the cleaner left Helpling’.
It took a few days to get another cleaner assigned. This cleaner then asked via chat if they could do another time (2-4pm) than the one they’d agreed to. I responded and agreed, providing details of the clean. I did not hear back from the cleaner and then the day, they called in sick 2 hours after they were meant to arrive so I was contacted by the central team. Helpling offered to rearrange but failed to. Really disappointing experience - would not recommend at all.
29 agosto 2021
Non scritta su invito
Risposta di Helpling UK
Hi Joanna,
Thank you for your review.
We’re sorry to hear that you have had a negative experience with Helpling. We’re keen to turn this around for you!
Please send an email to info@helpling.co.uk with the subject Trustpilot and a member of the CS Team will be in touch.
Thank you,
Your Helpling Team
It is perfect
It is perfect, reliable and I am happy to use the platform.
25 agosto 2021
Non scritta su invito
Risposta di Helpling UK
Hi Teodora,
Thanks for the 5 stars!
We're pleased to hear you're happy with the service.
Thanks,
Your Helpling Team
Terrible experience trying to sign up
Trying to start but I'm unable to! Can log in on the web but not on the app.. completed my webenair which was just a slideshow and hours after it still says I need to complete my webnair. Can't get through to anyone because your chat function is just an empty page?
25 agosto 2021
Non scritta su invito
Risposta di Helpling UK
Hi Patrycja,
Thank you for your review.
We’re sorry to hear that you have had a negative experience with Helpling. We’re keen to turn this around for you!
Please send an email to info@helpling.co.uk with the subject Trustpilot and a member of the CS Team will be in touch.
Thank you,
Your Helpling Team
Great clean and really friendly
Amanda Pereira did a fabulous job and was very polite and friendly. Would definitely recommend her :)
25 agosto 2021
Non scritta su invito
Risposta di Helpling UK
Hi there,
Thanks for the 5 stars!
We're pleased to hear you're happy with the service.
Thanks,
Your Helpling Team
Great service
Great service. Was an easy and quick process. Cleaner was excellent
24 agosto 2021
Non scritta su invito
Risposta di Helpling UK
Hi Daniel,
Thanks for your review!
We're delighted to hear that you're happy with the service.
Many thanks,
Your Helpling Team
Easy and convenient
I have been using for a few months, very happy with it. Easy to manage everything and cuts a lot of time in comparison with the traditional way of contacting/hiring a cleaner (directly).
23 agosto 2021
Risposta di Helpling UK
Hi Sim,
Thanks for your review!
We're delighted to hear that you're happy with the service.
Many thanks,
Your Helpling Team
Risposta di Helpling UK
Hi there,
Thanks for your review!
We're glad to hear that you're happy with the service.
Many thanks,
Your Helpling Team
The work to be done was well explained
The work to be done was well explained, I received all the materials, I did a thorough cleaning without any inconvenience because I was told in advance that the compartment in the house was according to the recommended time. Senhor Mateus explained what he wanted very clearly.
20 agosto 2021
Non scritta su invito
Risposta di Helpling UK
Hi there,
Thanks for your review!
We're glad to hear that you're happy with the service.
Many thanks,
Your Helpling Team
Great platform for booking cleaners
Great platform for booking cleaners. User friendly with great customer service, and a great selection of cleaners.
18 agosto 2021
Non scritta su invito
Risposta di Helpling UK
Hi there,
Thanks for your review!
We're glad to hear that you're happy with the service.
Many thanks,
Your Helpling Team
They allegedly treat the cleaners badly
After chatting to our cleaner we found out that only just over a third was going to them, making their fee less than minimum wage for the work they did and Helpling's cut far far more than that. I know they say on their website that cleaners are freelance and set their own rates but our cleaner explained it had been recommended to keep their costs low, I guess so that Helpling could add a massive slice of money on top for themselves without customers thinking the price was unreasonable. Completely immoral and shameless.
We will be seeking out a different agency that treats its cleaners with respect (we could not take the cleaner who came on directly as they were worried they'd be barred from using the company to find work if Helpling found out). Such a shame to see such blatant abuse of precarious workers. Really hope Helpling sort this out.
17 agosto 2021
Non scritta su invito
Risposta di Helpling UK
Hi Kiley,
Thank you for taking the time to leave a review, we're sorry that it's not a more positive one.
As you've mentioned, the cleaners are all able to set their own rates per hour, whilst doing so, they can see exactly what they'll be paid per hour, along with what the customer is paying per hour. When new cleaners join the platform, we inform them that customers are likely to pay for higher priced cleaner, once their profiles have been built up with positive reviews and ratings, however, the cleaners themselves are not prohibited from amending their rates and they are completely free to do so whenever they want.
We have a dedicated Cleaner Support Team who work closely with the cleaner to help with any issues they may encounter, along with giving them advice and tips on how to make the most of the offers they receive and how to gain more customers. We respect the cleaner who work with Helpling, without them, Helpling would not work. Taking customers/cleaners offline is a breach of both customer and cleaner T&Cs.
If you have any questions about the service, please send an email to info@helpling.co.uk.
Kind regards,
Your Helpling Team
Very professional
Very easy to use , economical and best cleaning website
17 agosto 2021
Non scritta su invito
Risposta di Helpling UK
Hi Manoj,
Thanks for your review!
We're pleased to hear that you're happy with the service.
Many thanks,
Your Helpling Team
Risposta di Helpling UK
Hi there,
Thanks for your review!
We're glad to hear that you're happy with the service.
Many thanks,
Your Helpling Team
First time I’ve used Helping Hand and…
First time I’ve used Helping Hand and so pleased they found Sandra as my regular cleaner. She was friendly and efficient and has done a great job.
16 agosto 2021
Risposta di Helpling UK
Hi Julie,
Thanks for your review!
We're pleased to hear that you're happy with the service.
Many thanks,
Your Helpling Team
I use to work for helping and never had…
I use to work for helping and never had a problem with the bookings I was able to accept the jobs I wanted and was able to map my own bookings
16 agosto 2021
Non scritta su invito
Risposta di Helpling UK
Hi Sharon,
Thanks for your review!
We're delighted to hear that you're happy with the service.
Many thanks,
Your Helpling Team
A cleaner that could not clean
We needed a cleaner at short notice as our usual cleaner was not available. The cleaner came and did the worst job ever. I never knew a cleaner that couldn't clean existed. We paid over £60 for 4 hours for my husband and I to just have to clean again!! I am furious and don't want to have to know I have paid for something that has absolutely not be done! Would appreciate contact from the helping.com team please.
15 agosto 2021
Non scritta su invito
Risposta di Helpling UK
Hi Kelly,
Thank you for taking the time to leave a review.
I would like to sincerely apologise for the poor experience you have had surrounding cleaner quality. This is definitely not the sort of experience we wish to deliver to our customers and we're keen to resolve your case .
As all the cleaners on the platform are self-employed, we rely heavily on customer feedback. This is certainly not a usual occurrence at Helpling and we are constantly working on improving our cleaner supply by attracting better quality cleaners while at the same time removing the poorly performing cleaners from the platform.
I am truly sorry for all that's happened with your cleaners and I completely understand your frustration. Unfortunately, I am not able to locate your account, please send us email to info@helpling.co.uk with your account details.
Kind regards,
Your Helpling Team
I ordered a cleaner for a move in
I ordered a cleaner for a moving. She was excellent and did a good clean.
15 agosto 2021
Risposta di Helpling UK
Hi Elliot,
Thanks for your review!
We're pleased to hear that you're happy with the service.
Many thanks,
Your Helpling Team
Provided us with a very professional…
Provided us with a very professional cleaner. We were looking for one on a weekly basis and wasnt able to find it privately.
14 agosto 2021
Risposta di Helpling UK
Hi Hasnain,
Thanks for your review!
We're delighted to hear that you're happy with the service.
Many thanks,
Your Helpling Team
My job is ok only issue is sometime the job is more than 2hours or it a lot of cleaning
My job is ok only sometime the job takes more than 2hours and the work is heavy
13 agosto 2021
Non scritta su invito
Risposta di Helpling UK
Hi Nathalie,
Thanks for your review!
We're delighted to hear that you're happy with the service.
Many thanks,
Your Helpling Team
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.