TalkTalk Recensioni 

Its Ok apart from their VOIP Digital Landline and Customer Service. I got a decent price for a decent full fibre service, but beware the customer service side when things go wrong. I have had no major issues but calling with basic questions about my bill and on another occassion for compensation for down time was time consuming and overly complicated. They have basically an army of untrained receptionists who take your calls and act as "go betweens" conveying questions and responses between departments. Its crazy!

I asked a simple question about my contract and if i could migrate my VOIP number to another provider without breaking contract. Took literally hours - start of call was clean shaven - id grown a beard by the time I hung up without an answer!!!!!

I found their VOIP digital landline notoriously unrealiable too - dead silence after dialing numbers.

One positive is they have not turned to even more useless Chat Bots yet!

My device that I pay for a speed of 65 was running for weeks on like 5 and I showed them screen shots of the speed and they did tests their end said there was a fault they would send an engineer out who turned up for 2 mins said nothing is wrong and then I check my bill and they charged me 50 so total taking 98.22 off me and I’m leaving them as a second engineer came from another company said there was a fault with the line replaced the socket and went to the green box on the road to do the tests back to my socket.. he fixed it and I wasn’t charged.. but talktalk has charged me 50 when it’s their service that’s faulty

To be fair TalkTalk has responded to my Trustpilot very negative review.
Although their reply has failed to mention how it proposes to address any of the problems I have encounterd, in finally getting them to send an engineer.
After a third day of contact with this company, and after one & a half hours speaking to an agent called Mandy in South Africa, making a total of in excess of 5 hours over 3 days, to achieve an appointment for an engineer to visit.
As on previous occasions, the quality of the call was totally unsatisfactory.
This time I could understand Mandy's (the agent's) english, but there was an unacceptable delay on the line.
I had to wait a few seconds for each response of every sentence I spoke.
Furthermore I was requested to dismantle equipment initially put in by Openreach as part of my installation and plug in internally a spare phone.
No warning was given to me regarding any risk of electric shock. The test procedures took well in excess of one & a half hours.
The tests which I was requested to do should have been carried out by a professional telecoms engineer visiting my premises.
The reply from TalkTalk has not addressed the difficulty I experienced.
I do not accept their apology for the stress this has csused me.
Based on my experience, I would continue to advise anyone considering TalkTalk as a telecom/broadband provider, to keep well clear of this company until they learn about proper customer service.
I accept that equipment can go faulty, but a customer should not have to suffer what I have had to go through to address a fault.
Using customer service centres overseas; with the difficulty of a speech delay & the frequent difficulty of understanding the english pronunciation of the agent, as well as having to endure the stress I was subjected to in order to secure a telecoms engineer to visit my premises.
All these are signs to the customer, that an organisation is blatantly attempting to maximise profit at the expense of customer service.
My experience has urged me to advise others to steer well clear of TalkTalk.
Before committing yourself to signing any contract, request the number of their customer service centre, so that you can do multiple tests to ascertain that your call is addressed within a reasonable time and that you can easily understand the person at the call centre.
100% of your concentration must go on the topic in question and must not be compromised by trying to understand the overseas english accent of the agent.
I do hope that TalkTalk & other companies take note of my comment.
For the sake of all consumers we must all take steps to ensure that a gold standard of customer service is high on any company's agenda.

I been having an ongoing complaint with TalkTalk since July over an embarrassingly low Broadband speed. They don't seem to be able to communicate with, not only their own departments but also with their customers. I've sent numerous letters, emails and tried phoning them. I have changed my provider but TalkTalk are still trying to bill me. They were giving me around 1% of the broadband speeds that they promised which should have voided my agreement. TalkTalk still expect me to carry on paying for their useless service. They will not admit that they have been supplying a substandard broadband package and seem to want to blame everyone except themselves. I asked them who turned my broadband off on the day that i was to change to a new broadband provider and they told me that it must have due to a technical fault. I just want to leave but they insist on keeping my account live despite all my attempts to explain the issues that I have with them. I will never recommend them to anyone ever. If I could give them a minus rating I would. Steer clear. It's not worth the hassle.

Talk-Talk ISP is the worst, after breaching the agreed contract with me when I was a customer, my contract was £25 pcm for 18 months, but they decided to bill me £41.10 when I challenged it, their Agents said it was due to changes they added & included a late fee even though it was paid through Direct Debit, Talk-Talk did not give me any notice that my Bill was higher due to RTI or CPI which according to Ofcom it has to be a minimum of 30 days notice. So, I found a better ISP. & yet they are now threatening me with a Debt Collection Agency if I don't pay August's Bill after I Terminated my Contract in July, only to discover the Agent failed to put it in their system. Which then took me 10 attempts over the Phone & the Live-Chat terminating my contract each time until I got an email for the 27th August of my contract termination. Check your Contracts & if you are being overcharged complain, then seek advice & terminate your contract & go with a better ISP.

There is anyone else been scamming by customer services TalkTalk?

We were very frustrated with our Internet. Sometimes it was slow and sometime non-existant. We could not find the problem despite paying for computer engineers to check everything connected to our computers. We rang talktalk help and were so so pleased to speak to ANN. This lady was extremely helpful and patient. Her knowledge and communication skills helped us as Seniors to understand her instructions to finally solve our Internet problem. We were extremely satisfied with our phone conversations with ANN and hope she gets the credit she deserves from talktalk.

These people are a joke. once they have your bank account details they find it very hard to get into gear and supply the product that they are supposed to.Their communication is equal to that of speaking to the dead. No one there! They should be banned and all of their product and service flushed down the toilet where it belongs> Do yourself a fovour and find someone else.

We joined talktalk in December and until now July its been fine. Internet packed in tonight..

4 hours and been unable to get anywhere, utterly useless! Im afraid, once this comes up to the end of the contract, we are gone! It's a superb Internet connection until it fails and its not. No easy way to contact customer service but these providers are all the same, just want your money.

ZERO OUT OF HOURS HELP Nada!

Utterly useless service, STAY WELL CLEAR

Talk talk scammed me over Netflix charge me for it but I don’t have a account then they give me £150 compensation then tell me it’s non refundable and will come off my future bills.. funny that I’m leaving talktalk today so mugged me off for more money!

TalkTalk seems to have a bad reputation. I've been with them 5-6 years now and I found the actual broadband service to be reasonably good.
However, where they do fall down is customer service.
They employ overseas call centres and the service is decidedly average at its very best. If you want to complain or, subsequently, cancel your contract because they make it difficult to complain and / or have ignored your complaint, then that is nearly impossible.
I gave them multiple opportunities to keep my business. Tried to complain but gave up since I had decided to leave by this time.
Finally they contacted me offering me either £50 or maybe even a £100 Amazon voucher as well as a really good monthly price but, by then, I'd lost the will to live and have decided to jump ship to Shell Energy with whom I am happy so far.

I really don't like negative reviews but TalkTalk (TT) is impossible to deal with. I reported a problem on Tuesday to TT on behalf of my 86 year old Father who is a fulltime carer for my Mother. TT promised an engineer visit Thursday pm. I called my Father today Saturday and was horrified to discover an engineer never turned up. I've wasted 2 hours today trying to re-organise an engineering visit. But TT cannot confirm a date. I live 3 hours away from my parents and I'm worried that his landline isn't working. He has a mobile but isn't the best at using it. I could write pages about my experience trying to get the problem resolved for him which included an unhelpful conversation with the technical team and a useless chat line service. I've been told to call back in a few hours to check if an appointment has been made and again on Monday if one hasn't been made! I asked TT to contact my Father direct. But they can't. Needless to say as soon as his line is sorted he wants to switch provider. I would definitely not recommend TT for elderly people. Or indeed anyone with little patience.

please read this trustpilot review before joining TalkTalk.

TalkTalk are by far the worst company I have had to deal with.

There help desk in South Africa is useless - it took one of them 10 minutes to take down my postal code. I have absolutely nothing against South Africans but they cannot understand my Yorkshire accent and trying to deal with them is a pain.

After dealing with this company I have to say that they have no care at all they do not want to help.

When you sign up you get an English person talking to you in English and they're very helpful and all friendly and cheery. Until something goes wrong then there's disaster because none of them are interested in the slightest.

I have spent 7 days trying to get through to these people and no one wants to listen they are absolutely hopeless.

I have left 36 messages on their CEOs phone which always goes to answerphone, no one answers. No one listens to the messages or contacts you about your concerns.

They even got my address wrong they seem to think that I live at house number 0 on my street. This is an impossibility as house numbers in the UK start at number 1 and go up from that. I suppose they are to be congratulated in that they actually got the correct street name.

In a few words THIS COMPANY DOES NOT CARE ABOUT CUSTOMERS.

Do yourself a favour don't join talk talk you will regret it if you do. All will be good when you join but the moment you have problems they just don't want to know.

Please read what I have said above and go to another provider not TalkTalk - this is a totally independent review I have no affiliation with TalkTalk whatsoever.

Avoid this company, this has to be the worst broadband supplier ever for customer service. I had a problem with my previous supplier because Talktalk failed to notify them of takeover of supply causing them to continue billing me. All I needed to sort out this situation was for Talktalk to provide some form of proof of date of takeover, they had failed to send a welcome pack which would have done that. I contacted them numerous times and each time was promised that this would be expedited within 3-5 working days, for 2 months I have been contacting them after waiting the 3-5 days, the last time I spoke to complaints dept, guess what the response was? Yes, it will be expedited in next 3-5 days, you won't be surprised to hear, nothing has been forthcoming. This company is not interested in customer services only in getting you tied in to a contract. I wish I had a way out but unfortunately without financial loss I am stuck. Be warned, there are better broadband suppliers out there.

I have been a customer of talktalk for about 5 years. In that time I have had to call them about 10 times to complain about either no broadband or poor broadband. I am on fibre and pay £25+ a month and I am currently getting¹1.89 download and 2.26 upload For Fibre. Each time I complain they tell me it is my router and offer to send a new one. I have done this in the passed only to find out that this is regarded As A New Contract and extends the cancellation period. Do not accept one of their allegedly superior routers as this is regarded as a new contract and extends your cancellation period. I have had both talktalk engineers and open reach engineers visit my house and none of them have blamed the router but the wires and the ingress of water somewhere. This has never been rectified. All talktalk want to do is maintain their customr base and offer no technical service other than someone on a phone. SUBSCRIBE TO TALKTALK AT YOUR PERIL BECAUSE IF/WHEN SOMETHING GOES WRONG TALKTALK WILL NOT HELP TO RECTIFY THE PROBLEM

Been on Talktalk faster Fibre for years, started getting buffering done all checks on TalkTalk online account. it advised to get a better speed with amount of items we use. {My average speed was 38mb download and 8/9 upload} Upgraded to 65fibre package, my speed went down to 25 download and 5 upload.
TT said there was a fault, then TT said it was fixed {no change} TT said a fault then its fixed this went on for a while then told I need an engineer, day before engineer was to arrive TT told me fault fixed {still no change speeds up and down sometimes got 38 mb.
went online done checks, yes told fault my online, then fixed then fault then fixed, put in a complaint, ignored, phoned up, asked for engineers report that said that my line had been repaired. Engineer visited property no answer,{WE WERE IN SELF ISOLATING} tried to phone no answer, went up pole {no poles in our area all underground cables} found fault its fixed. Person I was speaking to on phone did a long line test. yes there is a fault online. We will have to send an engineer to your property. Next day engineer attended found all my cables and equipment ok, did a line fault found 3 separate faults was here a good 4 hours in house down at box, in the TT grid in street, back to box back to house and so on. All faults fixed, asked engineer to test line for what speed line is capable to receive verified max speed capable is 42 MB download, But TT says average download speeds of 65 mb? later went online done speed checks etc YES! you have a fault online. Escalated my complaint by chat to TT CEO's Office, 2 days later not heard anything, went on Chat asked for update on my complaint, told no complaint is recorded on your account, told them there is as I took a copy of all my Chat scripts. after a while came back oh yes it has been escalated will receive a call within 5 days. I have only one word to describe TT that is pathetic!

Ref 1011798170
Avoid TALKTALK at any cost
The most rediculous brodband provider at all time.
My new contract charges is £21.45 a mont,this month they charged me £ 25.85.I spent hours to reach them,once they hung up on me after 45mn of wait & the other one i reached the wrong departement you need to do the queue from scratch.
RUBBISH COMPANY..CROOKS