I had a really great experience with Hella Heels customer support. Elizah was incredibly responsive, kind, and helpful throughout the whole process. She assisted me with replacing a pair of shoes that... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
The boots that I ordered for my daughter turned out to be out of stock. But they looked high and low for them before telling me we need to pick a new pair. I appreciate when people go above and beyond... Leggi di più
I have been trying to contact hella heels about issues with returning my item and they have not come back to me! This service is highly disappointing as this is not a cheap product. Furthermore I h... Leggi di più
L'azienda ha risposto
Love the valentines edition heartbreaker open toe boots. Height is perfect, colours are perfect, the soft velvety cushion sole is perfect. Very gorgeous shoes. Super quick delivery this time... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Leaders for iconic pole dancing shoes, thigh high heels & stilettos. Designed by Dancers for Dancers.
Informazioni di contatto
Australia
- hellaheels.com
4,3
Eccellente
148 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
I love my boots from Hella Heels
I love my boots from Hella Heels. They fit perfectly and my ankles feel super stable when dancing in them.
1 aprile 2025
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Walking Tall
I have patiently waited for these amazing boots and its was so worth it. For my first 9 inch heels, they're still comfy and very easy to walk in.
I feel powerful when I clack the platforms together and very tall when I walk in them.
24 aprile 2025
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5 stars!
bought their Glitterati thigh high heels and the knee padding makes floor work easier on my knees. Very comfortable too!
30 gennaio 2025
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I hella love them!…
Sizes are spot on and very comfortable compared to the competition.
29 aprile 2025
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ICONIC SHOES
ICONIC SHOES
Have worn my shoes about 6 times now to dance. INCREDIBLE. I have very wide feet and got the size 8 as recommended. Just amazing. The clack noises they make, iconic, the comfort of the shoe itself, iconic.
29 aprile 2025
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Hellas are my favorite boots!!!!
Hellas are my favorite boots! I love the built in knee pads, the sparkles! (Ooh- glitterati!). And- my favorite non boot feature is the helpful table of how sticky your shoes are going to be! No surprises!!
1 febbraio 2025
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I loooove the shoes
I loooove the shoes. All of them. But I only bought 1 pair. A beautiful pair! Trying to be reasonable... But I keep eyeing the others... best shoes! And the delivery was flawless.
30 aprile 2024
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Really thoughtfully designed shoes that…
Really thoughtfully designed shoes that don’t require any sacrifice between aesthetics and functionality! As someone with weirdly shaped feet, my life has been forever changed by Hella Heels’s sandal designs - I thought that having my toes hang over the edge was just part of dancing, and it’s such a game changer to feel safe and secure all the time.
9 aprile 2025
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I love ALL about Hella
I love ALL about Hella. The style, the comfort, the sturdiness… and the fact each pair of heels is a masterpiece!! Customer service is impeccable too. Love you, guys! Waiting for your next drop. Happy birthday!! 🖤
29 marzo 2025
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They're the BOMB !!
Awesome boots, received them really quickly, they are a great fit, true to size and extremely well made. Have had others in the past but would never go back, Hella Heels are the BOMB !! Hellas are definitely the go to boot or shoe at my pole studio.
2 dicembre 2024
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Great shoes and a super quick service
Great shoes and a super quick service. Nothing to fault the service and the products and I will definitely buy from them again.
12 aprile 2025
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A great business
They’re super responsive and have great quality products
17 marzo 2025
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Loveeeee hella heels
Loveeeee hella heels. They are my go to pole dance shoe spot! I always get so many compliments when I wear them!
16 aprile 2025
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Awesome comfy heels
6 dicembre 2024
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Hell yea I love Hella!
Hell yea I love Hella!
Overall, the quality and the look are beyond comparison to other brand names in the industry. They're comfortable and they last longer (yes, I beat my shoes up on the regular). I also love the stick and the built-in knee pads.
29 aprile 2025
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Durable
Durable, and i really love it, actually i must say that it is my favorite band now
30 aprile 2025
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Omg the best talk and chat w them
Omg the best talk and chat w them
1 aprile 2025
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Bought some camo “limited edition”…
Bought some camo “limited edition” hella heels, left a review before wearing them and after two dance classes the rubber at bottom of heel is coming up and the print is peeling all over, don’t recommend buying them, $250 heels to look like crap, they wouldn’t respond to my messages but opened them- no protectors or suggestions after asking so I guess I’ll leave this review and post the video on Instagram and see if they respond! Thank you.
22 aprile 2025
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Risposta di Hella Heels
Hi Alexandria,
We are really sorry to hear you weren't happy with your Manhunt Limited Edition purchase, and we appreciate all feedback.
Upon checking our customer service inbox, it doesn't look like we have received any email from you. Please make sure to direct any customer service related queries to hello@clubhellaheels.com as this is the place our customer service team can assist you.
Regarding the rubber sole peeling off, don't worry we've got you covered as part of our Sole Guarantee! If your sole comes apart from the platform, Hella Heels will refund you $10USD from your order to cover the cost of re-gluing, or replacing at your local cobblers; up to 3 months from receipt of the shoes.
We can definitely understand how your previous good experience with Hella Heels has resulted in a disappointment with this particular fabric, and we do really value your custom over the years.
As advised in our FAQs section about Wear & Tear, every time one does floorwork and drags or circles the shoes on the floor, there will be friction that will cause wear on the fabric surface and this can happen as soon as on the first wear. The wear is different depending on the fabric - some might "peel" or "tear" instead of scuffing, and this is also considered normal.
Some fabrics can get away with no shoe protector use more than others. Fabrics with print in particular are more susceptible. We always recommend shoe protectors, but also advise in the product description when scuffing is inevitable with floorwork and protection needs to be used. This is also the case with Manhunt collection. It is not something we would consider a fault or a reason for compensation.
Regarding our pricing and quality expectations, this reflects all the Research & Development (including rigorous testing of each new sample in-house), freight & import duties, handmade shoe production on a small scale, and picking the best available fabric there is for the styles we want to be bringing out. We are trying our best to stay competitive in a market dominated by a single mass scale producer, who have been bringing out the same shoes for many years now (and copying our styles recently), and stand by the fact that our pricing is fair.
Please do make sure to email our customer service team should you wish to further discuss, and to help you with the rubber sole re-glueing.
Thank you so much for your understanding and we do appreciate your support.
Team Hella x
I recently purchased two pairs of heels…
I recently purchased two pairs of heels from Hella Heels, and I couldn't be happier! These 7-inch heels are amazingly comfortable and perfect for pole dancing. I also had a minor issue with a wrong item being shipped, but the company rectified it without hesitation and at no cost to me. Their customer service is top-notch! I highly recommend Hella Heels as a trustworthy company. Thank you for such a fantastic experience!
13 aprile 2025
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