Hearwell Recensioni 9

DO NOT PURCHASE FTOM THIS COMPANY. I’ve received faulted hearing aids and they have offered me a percentage of my money back. They are a an absolute disgrace.

One of the most frustrating firms I have dealt with. I should have looked at Trustpilot first! Having been tempted by the low price (a short term offer about to end which mysteriously is still going!) and seemingly professional website I ordered them. The introductory videos were quite good but lacked any actual demonstrations of how to use or clean etc. As they say it takes time for your brain to adjust but I persisted with them and did find some improvement to my hearing . Unfortunately although listening to TV and radio were an improvement I didn’t need that, and where I did need a definite improvement i.e. in the car and in restaurants, I found them inadequate. I decided to take up their 45 day money back guarantee and discovered that because they worked a bit I wasn’t eligible for a full refund. Apparently if I said they didn’t work at all they would give me a full refund. After much arguing I got a 40 % refund. It felt as though I was arguing with ChatGPT! My wife has expensive hearing aids from a shop and although they were expensive the support was excellent. I’m not sure that an online business can ever offer the same level of support and was probably foolish to think so. In conclusion they may suit you better than me and you may want to keep them, but if you feel you need to return them read the above carefully.

IF YOU HAVE PURCHASED HEARING AIDS ONLINE AT £149 YOU HAVE NOT PURCHASED FROM US. You purchased from one of the sites listed below gethearwell or tryhearwell.
PLEASE DO NOT LEAVE A REVIEW GOOD OR BAD AS YOU ARE REVIEWING THE WRONG COMPANY. HEARWELL.ORG.UK DO NOT SELL OR HAVE EVER SOLD ONLINE.
If you are one of those who have left a negative review I am sorry to tell you that the trader you bought from has had their websites suspended or have taken them down.
We politely ask you to remove them from this page and wish you all good luck in getting recompense.

What an absolute joke of a company!!!! Do not believe the money back guarantee, I haven’t used the product and am trying to return it asking for a refund and I am being interrogated. I do not want the product and am exercising my right for a refund as they promised, but guess what they lied!!!!! The emails keep bouncing back even when replying to their emails. Their tone is patronising and they are doing everything they can to prevent me having a refund

I am left with no choice but to contact trading standards because they are in breach of the promises made at the time of sale -absolute scam artists. I have screen shots of the adverts and promises made, which obviously are not true. Talk about false advertising!!!! Do not trust a word they say -absolute joke!!!!!!

Long story. This outfit is advertising these as a 45 day RISK FREE trial with a refund if the consumer is dissatisfied.
What they don't tell you is that it's a scam. The most they will offer is a refund of around 30%.

To get that you have to answer loads of questions and return them in prestine condition.

I eventually received just over £50 out of £149.

I then left a review on here which was taken down by Trust Pilot because I refused to reveal my identity.

After all this I did a chargeback on my credit card which was successful. Get Hearwell challenged the decision but the card provider backed me up.

These people have the audacity to claim that their Ts & Cs are beyond reproach. In reality they are scammers profiting from vulnerable people.
I believe they're now trading as Try Hearwell.

The devices are not hearing aids but amplifiers which are excruciatingly loud and are useless.

Don't touch these with an extremely long barge pole.

My 84-year-old Dad ordered a set of these hearing aids online, unfortunately he clicked ‘buy’ twice - by mistake. We contacted immediately to explain and was told that we could return one set provided it was completely unopened to an address that would be supplied at a later date. I have now sent 9 emails with all relevant information such as date ordered, prices paid, order numbers and address info, however emails now seem to bounce back offering alternative email addresses: (Support@tryemail… support@hearit-well… support@gethearwell…) and advised each time to start the claim again.
All we want is a return address which we believe to be somewhere in Stoke-on-Trent - although this address conveniently is not listed on the website or any of the regularly changing email addresses.
This second purchase was a genuine error yet still the return address will not be supplied to us so that we can claim for a refund on one set.
That is all we ask.
I have completed their customer form, their online feedback and tried using the support email in their communications, all of which have returned saying the domain is not valid and suggesting a new email.
I didn’t want to believe it - but this had to be a scam. Delaying all communication until you either give up through frustration or the 45 day return period is reached.
We intend to contact Dads bank to dispute the payment as we have lots of communication to say that we have tried many times to apply for a refund.
I would avoid using this company at all costs.

Do NOT BUY from this company. I bought a set of the hearing aids from them and they were absolutely hopeless. I tried to utilise their 45 day trial period refund, only to find the return email address suddenly didn't exist. Don't waste your money!!

Scam
I bought the hearing aids from Hearwell in February. I tried them for a couple of weeks but they didn’t suit me. I contacted customer service and Judy made some recommendations for me to try. I persevered a little while longer but decided they were not for me and requested a refund within the 45 days. Again, I was asked to keep trying with further recommendations from Judy. A couple of days ago I tried to contact again only for my emails to be sent back to me as “can’t deliver”. Now it seems they have disappeared of the face of the earth. I’ve lost £150 with no chance of getting it back and have ended up with a pair of useless so called hearing aids. Beware everyone.

This company do not uphold their advertising returns policy. After over 34 emails back and forth. They changed their email address and the name to Get hearwell. As an ongoing dispute I was advised of the change.
Continued to try to return for a full refund. I was offered 50% then 60%. I did keep saying to Joanne that this was not acceptable. I also was in contact with my Credit Card company who have taken up my case. I have now resolved the issue and advised Get hear well the item is here to collect. They do not give you a return address unless you agree to accept their reduced amount.

Good luck to anyone else enduring the stress this brought to me.

If you say a 45 day return for a full refund.

I Do expect to have to see if the aids are suitable, That I will need to take them out of the packaging and place them in my ears.

Then its quite ridiculous to say afterwards, this negates their return policy when they dont show this on the advert. It Just says 45 days to return for a full refund.