Excellent service from Heart, needed to alter my ‘contract’ with them and Andi C sorted it all with a few hours using the ‘ticket’ system. Their customer service / care is why I’ve been with them fo... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Alex S was very friendly, polite, and super helpful. He went ahead and made the corrections on my behalf without me even asking. He also explained what he'd done and helped me to understand... Leggi di più
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Quite happy with the service from Heart Internet. Have been using them for several years now. Find the service reliable and the communication is great, with a 'personal level' not often found these... Leggi di più
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Great, prompt service I have had several accounts with Heart over about 15 years, however, recently I'd needed to cancel one. I didn't manage to do it correctly, and after logging a ticket, their... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Heart Internet – A Trusted Name, Now Better Than Ever Over 20 Years of Excellence. A Future of Innovation. Since 2004, Heart Internet has been a trusted provider of domain names, web hosting, VPS, and reseller hosting, supporting businesses, developers, and IT professionals across the UK and Europe. We’ve built our reputation on affordability, reliability, and expert support, and now, we’re taking things even further. In April 2024, Heart Internet was acquired by Your.Online B.V., marking a major milestone in our journey. Since then, we’ve been investing heavily in improvements across every part of our business to deliver an even better experience for our customers. What’s New? Enhanced Customer Support – We’ve grown our expert UK-based support team and extended service hours, ensuring faster, more responsive help when you need it most. Infrastructure Upgrades – We’re rolling out higher-performance, more secure hosting environments, reducing downtime and increasing reliability across all services. 100% Renewable Energy – We’re committed to sustainability, our services are now fully powered by wind, solar, and hydro energy, reducing our carbon footprint. Better Products & Features – We’re launching new tools, improving our VPS and reseller hosting platforms, and introducing industry-leading security enhancements to protect your sites. Customer-Focused Innovation – We’re listening to your feedback and continuously refining our services to ensure affordable pricing, powerful features, and seamless hosting experiences. Whether you’re a small business owner, a developer, or a reseller, we know your online presence is critical. That’s why we’re dedicated to making hosting simple, secure, and stress-free. Thank you for trusting us with your websites and businesses. The new and improved Heart Internet is here, and we’re just getting started.
Informazioni di contatto
Unit 4-5, Tristram Centre, Brown Ln W, Holbeck,, LS12 6BF, Leeds, Regno Unito
- sales@heartinternet.uk
- heartinternet.uk
4,7
Eccellente
4K recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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Le persone hanno visualizzato anche
Very professional support to the RSARS…
Very professional support to the RSARS in transferring domain name to new IT Manager.
Once engaged with the correct person very - patience and professional support over a difficult historical ownership situation to be able to-do the transfer.
3 marzo 2026
Non scritta su invito
Risposta di Heart Internet
Hi,
Thank you for your feedback. We’re really pleased our team was able to provide the patience and professionalism needed to work through the historical ownership issues and complete the domain transfer successfully.
Situations like that can be complex, so it’s great to hear the support helped make the process smoother.
Kind regards,
Mike
Tech Support resolved things fast!
Alex was a great help to sort out a hosting issue - sorted things straight away for me!
Thanks Alex
2 marzo 2026
Non scritta su invito
Risposta di Heart Internet
Hi Chris,
Thanks for the great feedback! We’re really pleased Alex was able to step in and get your hosting issue sorted straight away.
Kind regards,
Chris
Great, Prompt Service
Great, prompt service
I have had several accounts with Heart over about 15 years, however, recently I'd needed to cancel one. I didn't manage to do it correctly, and after logging a ticket, their response was clear, concise and exactly the answer I wanted. Great service.
2 marzo 2026
Non scritta su invito
Risposta di Heart Internet
Hi David,
Thank you for the great feedback, and for being with us for so many years, it really means a lot. We’re glad the team could step in and provide a clear and straightforward response to help get everything sorted for you.
Kind regards,
Chris
I got a swift answer to my query.
28 febbraio 2026
Non scritta su invito
Risposta di Heart Internet
Hi Alex,
Thanks for your feedback! We’re really pleased your query was answered swiftly and that the team could help when you needed it.
Kind regards,
Mike
The support team
The support team, especially Carmen, have been wonderfully responsive and helpful in recovering a domain for me. I can’t thank them enough. I now have to work out what to do with it ;-)
Thank you all for your help.
27 febbraio 2026
Non scritta su invito
Risposta di Heart Internet
Hi Matt,
Thank you for the lovely feedback! We’re really pleased Carmen and the team were able to help you recover your domain, what a relief that must have been.
If you need any guidance, we’re always here to help.
Kind regards,
Chris
Great technical and customer support
The customer and technical support received once again are just top class, timely, professional and simple to understand
5 stars all day long :)
27 febbraio 2026
Non scritta su invito
Risposta di Heart Internet
Hi Robert,
Thank you for the fantastic feedback! We’re really pleased to hear the support you received was timely, professional, and easy to follow.
5 stars all day long means a lot to the whole team!
Kind regards,
Mike
Vast amount of help
25 febbraio 2026
Non scritta su invito
Risposta di Heart Internet
Hi Peter,
Thank you for the kind words! We’re really pleased to hear you received a great deal of help from the team.
Always here whenever you need us.
Kind regards,
Chris
Things seem to be getting better
Helpful response and things seem to have improved at Heart.
6 febbraio 2026
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Risposta di Heart Internet
Hi Brian,
Thank you for your feedback, we really appreciate it. It’s encouraging to hear you’ve noticed improvements and that the response you received was helpful.
Kind regards,
Mike
Support Alex very helpful
Support Alex very helpful - got to the root of the problem and knew when to escalate.
24 febbraio 2026
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Risposta di Heart Internet
Hi Terry,
Thank you for the great feedback! We’re really pleased Alex was able to identify the root of the problem quickly and escalate appropriately to get things resolved.
Kind regards,
Chris
We ran into a complicated problem which…
We ran into a complicated problem which took a lot of sorting out. Thank you so much Carmen and team for your persistence and patience in getting us back on track.
David
21 febbraio 2026
Non scritta su invito
Risposta di Heart Internet
Hi,
Thank you for taking the time to leave this feedback. We know how frustrating complicated issues can be, so we’re really pleased Carmen and the team were able to stick with it and get everything back on track for you.
Kind regards,
Mike
What a great service always on the…
What a great service always on the ball..
21 febbraio 2026
Non scritta su invito
Risposta di Heart Internet
Hi Fred,
Thanks for the great feedback! We’re really pleased to hear you’ve found the service consistently on the ball.
Kind regards,
Chris
Tak and co have been fantastic from…
Tak and co have been fantastic from start to finish with such a large and complex task and very fair pricing
it’s a 10/10
20 febbraio 2026
Non scritta su invito
Risposta di Heart Internet
Hi Marzio,
Thank you for the brilliant feedback! We’re really pleased the team were able to support you through such a large and complex task, and that you felt the pricing was fair too.
A 10/10 means a lot - thank you!
Kind regards,
Chris
Carmen C was fantastic in helping me…
Carmen C was fantastic in helping me unpick what my client had and then getting us to where we wanted to be. Huge thanks to Carmen for all the help, patience and expertise.
20 febbraio 2026
Non scritta su invito
Risposta di Heart Internet
Hi Jon,
Thank you for the fantastic feedback! We’re really pleased Carmen C was able to help you navigate everything and get things exactly where you needed them to be.
Kind regards,
Mike
Fantastic Customer Service
When needed, the Technical help is always on point and the response times are swift. Highly recommended
20 febbraio 2026
Non scritta su invito
Risposta di Heart Internet
Hi Ian,
Thank you for the fantastic feedback! We’re really pleased to hear our technical support has been spot on when you’ve needed it, with swift response times.
We truly appreciate the recommendation.
Kind regards,
Mike
Nothing is too much trouble for this…
Nothing is too much trouble for this company.
Great help system, fast response.
20 febbraio 2026
Non scritta su invito
Risposta di Heart Internet
Hi Gavin,
Thanks for the lovely feedback! We’re really pleased you’ve found the support helpful and responsive, nothing is ever too much trouble for our team.
Kind regards,
Chris
Updating Cnames
I just wanted to say a big thank you to Adrian for all his help with our ticket. He really went above and beyond to make sure everything was sorted.
5 dicembre 2025
Non scritta su invito
Risposta di Heart Internet
Hi Nick,
Thanks so much for taking the time to leave this feedback. We’re really pleased Adrian was able to go the extra mile and ensure everything was sorted properly for you.
Kind regards,
Chris
Helpful and efficient
I got a very quick response to my support ticket, and the agent was polite and helpful, resolving my problem efficiently. I've been with Heart for quite a few years now, and have always found them to be helpful, whatever the problem.
17 febbraio 2026
Non scritta su invito
Risposta di Heart Internet
Hi,
Thank you for your kind words and for being with us for so many years, it really means a lot. We’re really pleased to hear your recent support experience was quick, polite, and efficient, and that this has been consistent over time.
We’re always here whenever you need us.
Kind regards,
Mike
Problem resolved quickly
Problem resolved quickly. 100% satisfactory.
15 febbraio 2026
Non scritta su invito
Risposta di Heart Internet
Hi Alice,
Thanks for the great feedback! We’re really pleased your issue was resolved quickly and that you’re 100% satisfied.
Kind regards,
Mike
Excellent customer service and help to fix a problem.
I had a major issue with my website when I tried to migrate it elsewhere. The new hosting company only had a bot and I couldn’t sort it out. I decided to migrate it back to Heart and I have been so impressed with the help they have given me. The customer service has been exemplary with a real person taking the time to help me every step of the way. The original mistake was my own but with their help I have fully restored my website. I am really pleased with their customer service as it has been very responsive and helpful to someone like me who has very little knowledge of how to fix things when they go wrong. I would highly recommend them as you really can’t beat real people to help rather than just talking to a bot.
6 febbraio 2026
Non scritta su invito
Risposta di Heart Internet
Hi Linda,
Thank you so much for sharing your experience. We’re really glad you decided to return and that our team could support you properly through what sounds like a very stressful situation.
Website migrations can be tricky at the best of times, and it’s completely understandable to feel overwhelmed, especially when you’re not getting the human support you need. We’re proud to offer real, knowledgeable people who will take the time to work through things step by step.
It’s fantastic to hear your site is now fully restored. Your recommendation genuinely means a lot.
Kind regards,
Chris
Great help for a real amateur. Thank you.
For many years I have been "hosting" two websites for local clubs through Heart Internet and have occasionally had a problem which has been sorted quickly and easily but when all the emails stopped working I really panicked and could not find the cause. Although in the end it turned out not to be anything to do with Heart Internet Andrew kindly helped me struggle through. Such a relief to have someone to check things through with.
12 febbraio 2026
Non scritta su invito
Risposta di Heart Internet
Hi Paul,
Thank you for sharing this, it’s completely understandable to panic when emails suddenly stop working. We’re really pleased Andrew was able to support you through it, even though the issue wasn’t on our side.
Having someone to sense-check things and guide you through can make all the difference, and we’re always happy to do exactly that.
Kind regards,
Mike
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