Excellent service from Heart, needed to alter my ‘contract’ with them and Andi C sorted it all with a few hours using the ‘ticket’ system. Their customer service / care is why I’ve been with them fo... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Alex S was very friendly, polite, and super helpful. He went ahead and made the corrections on my behalf without me even asking. He also explained what he'd done and helped me to understand... Leggi di più
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Quite happy with the service from Heart Internet. Have been using them for several years now. Find the service reliable and the communication is great, with a 'personal level' not often found these... Leggi di più
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Great, prompt service I have had several accounts with Heart over about 15 years, however, recently I'd needed to cancel one. I didn't manage to do it correctly, and after logging a ticket, their... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Heart Internet – A Trusted Name, Now Better Than Ever Over 20 Years of Excellence. A Future of Innovation. Since 2004, Heart Internet has been a trusted provider of domain names, web hosting, VPS, and reseller hosting, supporting businesses, developers, and IT professionals across the UK and Europe. We’ve built our reputation on affordability, reliability, and expert support, and now, we’re taking things even further. In April 2024, Heart Internet was acquired by Your.Online B.V., marking a major milestone in our journey. Since then, we’ve been investing heavily in improvements across every part of our business to deliver an even better experience for our customers. What’s New? Enhanced Customer Support – We’ve grown our expert UK-based support team and extended service hours, ensuring faster, more responsive help when you need it most. Infrastructure Upgrades – We’re rolling out higher-performance, more secure hosting environments, reducing downtime and increasing reliability across all services. 100% Renewable Energy – We’re committed to sustainability, our services are now fully powered by wind, solar, and hydro energy, reducing our carbon footprint. Better Products & Features – We’re launching new tools, improving our VPS and reseller hosting platforms, and introducing industry-leading security enhancements to protect your sites. Customer-Focused Innovation – We’re listening to your feedback and continuously refining our services to ensure affordable pricing, powerful features, and seamless hosting experiences. Whether you’re a small business owner, a developer, or a reseller, we know your online presence is critical. That’s why we’re dedicated to making hosting simple, secure, and stress-free. Thank you for trusting us with your websites and businesses. The new and improved Heart Internet is here, and we’re just getting started.
Informazioni di contatto
Unit 4-5, Tristram Centre, Brown Ln W, Holbeck,, LS12 6BF, Leeds, Regno Unito
- sales@heartinternet.uk
- heartinternet.uk
4,7
Eccellente
4K recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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Le persone hanno visualizzato anche
Thanks for the help in resolving ssl
Thanks for the help in resolving the issue with the installation of the
SSLKey
Alex Simileanu was very helpful in looking at the issue - made a bit more complex as alex reported:
The SSL you are seeing as Installed, is the old SSL from our old
SSL provider, Starfield Tech, which is no longer needed as it does not work.
All resolved by Alex
Great work
Many thanks
29 aprile 2026
Non scritta su invito
Risposta di Heart Internet
Hi Eric,
Thank you for your review. It's great to know that Alex was able to resolve the SSL issue!
Kind regards,
Mike
The Best Support
As usual with Heart, their support is amazing. The speed of their response was great and they sorted my issue immediately. The best support I have ever had on any hosting package.
28 aprile 2026
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Risposta di Heart Internet
Hi Paul,
Thank you for your review. We appreciate your kind words and we're glad you received great support!
Kind regards,
Mike
Carmen C got on the case and pointed me…
Carmen C got on the case and pointed me in the right direction and having lost all email and company website, through no fault of Heart am now all sorted
Thanks Carmen
21 aprile 2026
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Risposta di Heart Internet
Hi Chris,
Thank you for your great review. We're pleased to hear Carmen C was able to fix your website and email issues and that you're back up and running!
Always here when you need us.
Kind regards,
Mike
Robert and his team
Robert and his team assisted me with upgrading my servers. They were incredibly helpful throughout the entire process, I’d highly recommend them.
14 aprile 2026
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Risposta di Heart Internet
Hi Jonathan,
Thank you for your review. It's great to hear that the team were able to help you upgrade and that the entire process was smooth and stress-free.
Thank you for your recommendation!
Kind regards,
Chris
Friendly and responsive customer…
Friendly and responsive customer support. I've been with Heart Internet for many years and customer support as being one of my favourite things about them from the beginning.
23 aprile 2026
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Risposta di Heart Internet
Hi Victor,
Thank you for your review. Friendly and responsive support is exactly what we aim for! We appreciate your support over the years.
Kind regards,
Mike
Very impressed
Carmen responded very quickly and was extremely helpful. Very impressed.
17 aprile 2026
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Risposta di Heart Internet
Hi Karen,
Thank you for your kind words. We're pleased to hear Carmen responded quickly and was helpful in solving your query!
Always here when you need us.
Kind regards,
Mike
How can you not love Heart Internet?
How can you not love Heart Internet.
Really responsive customer service. Thank you VERY much to Carmen for your help today. Got us up and running in no time. No nonsense... just fast and friendly service.
20 aprile 2026
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Risposta di Heart Internet
Hi Lee,
Thanks for the brilliant feedback! We’re really pleased Carmen was able to get you up and running quickly with no fuss, just how support should be.
Kind regards,
Mike
Prompt
Prompt, clear advice. Thank you. And inside the site very easy way to handle html..great
16 aprile 2026
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Risposta di Heart Internet
Hi Richard,
Thank you for the great feedback! It's great to hear you found the advice prompt and clear.
Kind regards,
Mike
Exemplary Technical Support
I recently had to contact Heart Internet regarding their hosting of my client's email and website, with a view to transferring management to Heart from a third party, and also some website re-direction that we wanted to put in place. Heart Internet's support has been exemplary from start to finish. The process took several days due to all the different parties involved, and many messages to Heart Support, but their responses have always been quick, comprehensive, polite, and in many cases above and beyond what was expected. I have been very impressed with the service that I have received, and would recommend Heart Internet without reservation.
20 aprile 2026
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Risposta di Heart Internet
Hi Bryan,
Thank you for such a detailed and thoughtful review. We’re really pleased to hear that our team could support you throughout what sounds like a complex process involving multiple parties.
Your recommendation truly means a lot to us.
Kind regards,
Chris
Had trouble sending company emails from…
Had trouble sending company emails from phone and laptop. I raised a support ticket and within a couple of hours received a helpful response telling me certain things had been updated, to leave it a while then reset and the situation was resolved and all working perfectly, no dramas.
16 aprile 2026
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Risposta di Heart Internet
Hi Ross,
Thanks for the great feedback! We’re really pleased the team was able to step in quickly and get your email issue sorted without any fuss. It’s great to hear everything is now working perfectly, just how it should be.
Kind regards,
Chris
Years of service handling hosting and…
Years of service handling hosting and domains with Heart was a very good experience with excellent support from the support team on many occasions.
16 aprile 2026
Non scritta su invito
Risposta di Heart Internet
Hi Mike,
Thank you for your continued support over the years, it really means a lot to us. We’re so pleased to hear you’ve had such a positive experience with our services, and that the support team has been there when needed.
Kind regards,
Chris
Absolutely and utterly delighted with…
Absolutely and utterly delighted with the support Carmen gave us today. We have a very complex domain ownership query which was increasingly urgent, for a customer in CNI, and they managed this flawlessly. Perfect service, am incredibly thankful on behalf of my customer.
15 aprile 2026
Non scritta su invito
Risposta di Heart Internet
Hi Amrit,
Thank you for the fantastic feedback! We’re really pleased Carmen was able to handle such a complex and urgent domain query so smoothly, especially with a customer depending on it.
Kind regards,
Chris
Domain forwarding issue…
I had an unusual request from a customer on domain forwarding to there new website which was not straight forward. I have been dealing with Alexandru a member of the Heart support team who has helped us get to a successful solution. Thanks Alexandru!
14 aprile 2026
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Risposta di Heart Internet
Hi Duncan,
Thank you for the great feedback! We’re really pleased Alexandru was able to help work through the complexities of your domain forwarding request and reach a successful solution.
Kind regards,
Mike
Fast response, fast fix
Fast response and dealt with my problem immediately. Very impressed and would happily recommend this support team very highly.
14 aprile 2026
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Risposta di Heart Internet
Hi Ray,
Thank you for the fantastic feedback! We’re really pleased to hear your issue was handled quickly and efficiently.
We truly appreciate the recommendation - it means a lot.
Kind regards,
Chris
Great work!
14 aprile 2026
Non scritta su invito
Risposta di Heart Internet
Hi,
Thank you for taking the time to leave a review! We appreciate your kind words.
Kind regards,
Mike
The support team has been very helpful…
The support team has been very helpful to my queries, Thanks you Alexandra Maria for your support.
9 aprile 2026
Non scritta su invito
Risposta di Heart Internet
Hi Campbell,
Thank you for your kind feedback! We’re really pleased the support team could help with your queries.
Kind regards,
Mike
Adrian was a great help
Adrian was a great help, explained all I needed to know and helped with setting things up.
9 aprile 2026
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Risposta di Heart Internet
Hi Steve,
Thank you for the great feedback! We’re really pleased Adrian was able to explain everything clearly and help you get set up.
Kind regards,
Chris
Outstanding customer support
Outstanding customer support which helped a noob like me import an existing website onto Heart Internet's servers and get it up and running again (which was more complicated than first envisaged). Tak was extremely knowledgeable and made constructive and helpful suggestions as well as being very patient with me and promptly replying to my many support tickets. I learnt a lot as well as being very satisfied with the service received. Highly recommended.
9 aprile 2026
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Risposta di Heart Internet
Hi Helen,
Thank you for the fantastic feedback! We’re really pleased Tak was able to help you get your website migrated and running again, especially with a more complex setup than expected.
It’s great to hear his knowledge, patience, and suggestions made the process smoother - and even better that you learned along the way!
Kind regards,
Chris
The tech support received was first class!
The tech support received from Alex this week was comprehensive and easy to follow. The service was first class and much appreciated,
2 aprile 2026
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Risposta di Heart Internet
Hi Paul,
Thank you for the fantastic feedback! We’re really pleased to hear Alex provided comprehensive support that was easy to follow.
It’s great to know the service was first class and appreciated.
Kind regards,
Chris
Great service as usual
1 aprile 2026
Non scritta su invito
Risposta di Heart Internet
Hi David,
Thank you for your continued support and kind words! We’re really pleased to hear you received great service once again.
Kind regards,
Chris
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