Would have been nice from the begining if they had informed me that my order would be shipping from several locations. Was a little worried at first, but everything arrived as ordered.
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Siempre ha sido una buena experiencia de compra. Me gustan mucho los lanzamientos. Los productos siempre son de muy buena calidad. Me ajustan muy bien
L'azienda ha risposto
Luckily I got hat during promo good price but hats came in no hat liner so it was smushed together had to purchase those separately made hats look deformed
L'azienda ha risposto
Great selection and delivery service. Just wish Hat Club had a discount for military service like other headwear companies. Because most of their hats are more expensive then competitors
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di cappelli e berretti
- Negozio di abbigliamento
- Negozio di accessori di moda
- Negozio di cappelli
- Negozio di abbigliamento uomo
- Negozio di abbigliamento sportivo
Scritti dall'azienda
Hat Club is a premium headwear retailer known for exclusive fitted hats and limited-edition drops. Blending sports heritage with streetwear culture, the brand offers officially licensed products, primarily from major leagues like MLB,NBA,NFL alongside unique, custom colorways that can’t be found elsewhere. With a strong online presence and multiple retail locations, Serving a dedicated community of collectors and enthusiasts. While also at the intersection of retail, sports fandom, and streetwear culture. Delivering not just products, but a sense of identity and community around headwear.
Informazioni di contatto
575 E Germann Rd. #104, 85297, Gilbert, Stati Uniti
- customerservice@hatclub.com
- hatclub.com
4,1
Molto buono
84 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 84% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Hat club is great they make classic…
Hat club is great they make classic realistic hats, great Knick hats
28 agosto 2026
Risposta di Hat Club
Thank you for your feedback! We appreciate your review.
I paid for the 2 day shipping and it…
I paid for the 2 day shipping and it took longer then 2 days
28 agosto 2026
Risposta di Hat Club
We appreciate you taking the time to share your feedback. Please note that FedEx 2-Day does not currently include weekend delivery. If you experience any issues in the future, please feel free to reach out to our team at customerservice@hatclub.com, and we’ll be happy to assist.
Risposta di Hat Club
We appreciate your review!
No heat straight up all basic hats with…
No heat from their mystery packs straight up all basic hats with no side patch! No way they are exclusives 😭
27 agosto 2026
Risposta di Hat Club
We are very sorry to learn that you were unsatisfied with your recent purchase. We will be sure to forward your feedback to our team for future mystery boxes.
Siempre ha sido una buena experiencia…
Siempre ha sido una buena experiencia de compra. Me gustan mucho los lanzamientos. Los productos siempre son de muy buena calidad. Me ajustan muy bien
28 agosto 2026
Risposta di Hat Club
Agradecemos su preferencia y apoyo continuos. ¡Gracias por su reseña!
Risposta di Hat Club
Thank you for your review!
I made a mistake of ordering the wrong…
I made a mistake of ordering the wrong size hat. I immediately emailed customer service to notify them about the issue (since there isn’t a cancel option in the dashboard). Obviously, I asked if I could swap the size of that hat (both sizes were in stock). They said there was no way they could possibly do that. (Seems like a simple ask, but apparently they can’t do that.)
Then, they said, we can cancel the order. Seems like an ok plan - but apparently they were still processing / shipping / fulfilling the order in the meantime. (remember, I immediately told them about the issue AND they acknowledged the issue)… since my reply came after they had sent it off for shipping, there was (again) nothing they could do on their end to fix the issue. What I could do is pay $6.99 to return the order to them.
They have a great selection of hats, and very fair sales, but do you think I’d ever order from them again after this customer experience???
I’ll never understand why businesses fail to value customer service… especially a smaller, independent company. That’s now several transactions per financial quarter that they’ll need to replace. Customer service goes a long way… I guess some companies feel it’s necessary to learn that the hard way.
I can recommend them on hat quality and selection, but I cannot endorse them on this sad interpretation of customer service.
24 agosto 2026
Non scritta su invito
Risposta di Hat Club
We’re sorry to hear about your experience and completely understand your frustration.
We apologize that we weren’t able to cancel the order in time and appreciate you sharing your feedback. We hope you’ll consider giving us another opportunity to provide a better experience.
Risposta di Hat Club
We appreciate your review!
I like their designs a lot
2 agosto 2026
Non scritta su invito
Risposta di Hat Club
Thank you for your feedback, Savion! We appreciate your 5-star review.
Love shopping with them best selection
Love shopping with them best selection
Of fitted hats and they ship super quick
28 luglio 2026
Risposta di Hat Club
We appreciate your feedback and review!
Great selection and delivery service
Great selection and delivery service. Just wish Hat Club had a discount for military service like other headwear companies. Because most of their hats are more expensive then competitors
28 luglio 2026
Risposta di Hat Club
We appreciate your review, Terrence! We do offer a 15% military discount. Please reach out to our support team customerservice@hatclub.com for instructions on how to receive the discount.
Risposta di Hat Club
We are glad to hear you were happy with your recent purchase. Thank you for the review, Esther!
Risposta di Hat Club
We are glad to hear about your recent experience. Thank you for your review!
The best place to buy hats!
The best place to buy hats!! The app never crashes on special drops and their designs are the best in the business! Thanks Hat Club
28 luglio 2026
Risposta di Hat Club
We appreciate your review and continued support!
Exceptional customer service
Exceptional customer service. Beautiful caps and fast shipping. Thank you!!!
27 giugno 2026
Risposta di Hat Club
Thank you for your review, Herbert!
Quality of the product is great and…
Quality of the product is great and shipped fast.
28 giugno 2026
Risposta di Hat Club
We are glad to learn that your order shipped quickly, and we appreciate your feedback!
Hat Club = Best in The Game
Hat Club is the best in the game.
Best designs, new era offical.
Shipped early.
15 giugno 2026
Risposta di Hat Club
Thank you for your review! We appreciate your support!
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