Harrogate Organics Company Recensioni 

1985
•
TrustScore 4.5 su 5

4,5

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Valutata 5 stelle su 5

What brilliant products! I've been using the Harrogate Organics Magnesium Spray and the NMN Supplement and I must say they are both game changers! I suffer from muscle cramps and low energy level... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Easy to use website, I’m on about my 10th Magnesium Spray, couldn’t live without it, the only product that calms down my restless legs!

Valutata 1 stelle su 5

Magnesium Spray - EXTREMELY poor, uncaring customer service from the company. I would not buy from this company again. I was DESPERATE and really hopeful for this product to work. It didn't. I conta... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I decided to purchase the small bottle first to see how I got on, suffice to say my repeat order will definitely be the larger version, it has helped me so much for my knees and feet when I sleep and... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio
  2. anche in
  3. Fornitore di sapori, fragranze e aromi
  4. Negozio di prodotti di bellezza
  5. Negozio di vitamine e integratori
  6. Programma di benessere
  7. Servizio per il fitness e l'alimentazione

Scritti dall'azienda

Harrogate Organics Company believe everyone deserves a healthy and happy life. We are on a mission to demonstrate the incredible healing powers of pure, natural and organic ingredients. We provide a blend of products that work together to help solve some of life’s problems such as sleep, stress, anxiety, fatigue and general wellbeing. Based in Harrogate, the home of wellbeing and an original spa town, we support independent business through partnerships and collaborations and champion alternative remedies to aid better living. Come and see what we do.


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

2K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 66% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,5

Tutte le recensioni

(1985)

11 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

I haven’t been able to stop raving…

I haven’t been able to stop raving about the magnesium spray and how much it helps aid a good night sleep! I’m hooked and ordered again last week (my first order of the smaller bottle lasted longer than expected!) Great loyalty scheme and chance to build up credit for money off and a subscription option so you don’t ever run out. 100% recommend

1 dicembre 2024
Non scritta su invito
Valutata 1 stelle su 5

Nothing

Ordered some of there products on the 28th of November and they have still not arrived, Tried to contact the company twice and have had no reply. No products no tracking information and no contact so bot great service so far.

28 novembre 2024
Non scritta su invito
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Risposta di Harrogate Organics Company

Thank you for sharing your feedback, and I sincerely apologize for the inconvenience you’ve experienced. This is not the level of service we strive to provide, and I completely understand how frustrating this must be. I will personally ensure your order is looked into immediately. Please can you share your order details at the email below...Please allow me to investigate the situation, and I’ll get back to you as soon as possible with an update. In the meantime, feel free to reach out directly at support@harrogateorganics.co.uk so we can resolve this for you promptly. Thank you for your patience and for giving us the opportunity to make things right.

Valutata 5 stelle su 5

Great products and great service

Great products and great service. I'm hooked on their top quality goods & wonderfully helpful shop staff

6 novembre 2024
Non scritta su invito
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Risposta di Harrogate Organics Company

Ahhh thank you so so much Amel! x

Valutata 4 stelle su 5

I have used for a week and was ok for…

I have used for a week and was ok for the first few days but noticed getting tummy cramps and associated bowel discomfort - I know magnesium tablets can do this but thought wouldn’t be an issue with the spray but feels like for me it is 😕

5 novembre 2024
Non scritta su invito
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Risposta di Harrogate Organics Company

Thank you for your feedback, and I’m sorry to hear that you’ve experienced discomfort while using our product. Magnesium sprays are typically gentler than oral supplements, but everyone’s body reacts differently, and we completely understand your concern. We recommend applying a smaller amount to a different area of the body to see if it makes a difference or consulting with a healthcare professional to ensure it’s the right product for you. Your experience matters to us, and we’d be happy to discuss this further to find a solution that works for you. Please feel free to contact us directly at support@harrogateorganics.co.uk. Thank you for trying our product, and we appreciate your honest review.

Valutata 1 stelle su 5

WOULD NOT ORDER FROM THIS COMPANY

Made a purchase from this company on the 19th October, I paid £6.95 postage ( which is way too expensive for a small spray.). It’s now 3rd of November and my item has still not arrived. I’ve contacted them several times had only one response - they blamed the new staff on not knowing what they were doing. - that was on Friday the 1st November - dreadful customer service. Still haven’t received my order, I most certainly WOULD NOT ORDER FRIM THEM AGAIN!

3 novembre 2024
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Risposta di Harrogate Organics Company

Hi Joy, Thank you for your feedback and for bringing this to our attention. I sincerely apologise for the inconvenience caused by the delay in receiving your order and for any miscommunication you may have experienced.

Regarding the postage cost, I want to clarify that orders to Northern Ireland incur a higher shipping fee due to additional courier charges, which are unfortunately outside our control. However, we strive to keep these costs as reasonable as possible.

I would also like to address your concern about our previous communication. We never intended to suggest that a new team member was at fault. The delay was due to a logistical issue with the courier, where the shipping information was not processed correctly. This is something we are working on with our courier to ensure it does not happen again.

If there is anything further we can do to assist or if you have additional questions, please don’t hesitate to reach out. Once again, I apologise for the inconvenience and appreciate your understanding.

Valutata 1 stelle su 5

Essential oils are not true oils

Bought some essential oil blends for diffuser. They clearly are not true essential oils. They smell of synthetic scent. The product information is very misleading. Disappointed as they were expensive. Feeling deceived.

2 novembre 2024
Non scritta su invito
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Risposta di Harrogate Organics Company

Thank you for reaching out and sharing your feedback. I understand your concerns and would like to address them clearly.

We do not claim that our products are 100% pure essential oils. As stated in our product descriptions, we offer essential oil blends, which combine natural essential oils with complementary ingredients to create balanced and long-lasting fragrances. This is clearly outlined to ensure transparency about the nature of our products.

While we strive to provide high-quality blends that offer excellent aromatherapy experiences, we recognise that scent preferences can be subjective. However, your assertion that our products are synthetic is not accurate, and we stand firmly behind the quality and integrity of our formulations.

We appreciate all feedback, as it helps us improve and ensure our customers are fully satisfied. If you have additional concerns or questions, feel free to reach out directly, and we’ll be happy to assist further.

Valutata 3 stelle su 5

Products 5 Star, Website not so good

Products 5 star I absolutely love them, but logging into your website is so frustrating, it's not mobile friendly becomes microscopic on my phone and after trying to login after 15 attempts using recaptcha I gave up as it wouldn't accept my response even though the were correct and is it really necessary I've noticed many sites have changed to text codes or authentication apps now which are more secure. Also, when will an app be available so much easier to manage subscriptions, account details etc.

2 novembre 2024
Non scritta su invito
Valutata 2 stelle su 5

Poor service

When I realised I was being offered a 15% new customer discount I asked to buy additional products, but was told I would have to pay full price for the additional products. When I got home I saw that a leaflet had been put in the bag with my products which included a 15% of next purchase code.
Poor service, and a missed opportunity to double the value of the sale.

25 ottobre 2024

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