Harrisonbathrooms Recensioni 

Excellent customer service who provided spare for shower free of charge. Customer assistant was named Sam.

Sam Taylor, Customer Service and Spares and Technical Advisor has single handedly, rebuilt my faith in the existence of good old fashioned service.

He not only went above and beyond my requests to identify the correct thermostatic cartridges, but sourced them within minutes and had them despatched immediately.

In 95% of cases, I get frustrated by the complete lack of accountability within companies when seeking advice or explanations to issues when buying products.

But Sam not only knows his business and products inside out, he knows how to deal with the public.

Fantastic service levels- congrats Sam.

Emma from Customer Services was absolutely fantastic at dealing with an issue with damaged goods by the courier which were delivered onsite to a builder I supply.

Emma organised replacement the same day I asked her. Changed the style of delivery to avoid the same problem happening again.

Kept me informed thoughout the whole process which took all the stress away.

Emma you are a star. Thanks for everything.

Colin from Osprey Bathrooms

Sent Email to Emma regarding a product she got back to me straight away offering even further support. This is what I call excellent customer service which to me says a lot about the company . Thank you

Sam was very helpful. Persevered to find old stock spare parts and sent them quickly.
Would recommwnd

Callum was very patient and extremely helpful and professional in helping me to resolve a technical issue quickly and effectively. His manner was courteous and it was a pleasure to deal with him.
Thank you once again Callum and my best wishes to you for the future.

We had an issue with some taps and push waste plugs, from start to finish when I contacted Harrison Bathrooms and spoke to Callum the customer service was excellent & second to none, I also had contact with Sam & Daisy. Responses to my emails were timely and my whole issue was resolved quickly & very satisfactorily. I received replacement parts under the terms of the guarantee & Callum said they would arrive by next day delivery which they duly did....thank you! I would highly recommend Harrison Bathrooms. (Scudo) A good standard of customer service is rare to find these days but Harrison Bathrooms certainly provided it.
Duncan Millar

Defective and poor quality scudo products. Refused legitimate warranty request

Contacted Harrison Bathrooms regarding a dripping kitchen mixer tap. The Customer Services (Emma) was prompt and extremely helpful in offering to send a replacement cartridge.

We needed to order cartridges for our ten year old taps.

After a few communications with the company, our cartridges were dispatched.

Excellent service, would definitely recommend.

When I called Sam was very helpful and informative. The correct Cartridges are now on order and due in a few days. Thanks very much Sam.

I had great service from Sam today with clear communication. Although there will be a little wait for my replacement part my expectations have been confidently set👍

Sam in technical has been very helpful in resolving a drip from cartridge assembly.
New cartridge on the way , hopefully drip will stop.

Had a small issue with a mirror and it was quickly resolved by Harrison Bathrooms/ Scudo. Won’t hesitate to purchase Scudo items in the future.

We had an issue with our mirror but the company couldn’t have been more helpful. Emma responded right away and arranged a replacement with no hassle at all. Really impressed with their customer service!

Hot tap leaking from flex hose.
We had difficulty with our kitchen installer/ supplier not responding to us, so it was refreshing to get positive responses for the various customer support personnel who responded to our emails and after a short exchange they have agreed that a replacement tap will be dispatched .

Had a faulty boiler with my 4 in 1 tap and after speaking directly to Harrison’s they are sending me a new one. Their customer care is second to none, thank you!

I had an unfortunate experience with our toilet seat having only been fitted by ahm solutions a year ago. There had been a leakage of rust from the seat supports
After a little tooing and froing with ahm solutions your kind and efficient receptionist at Harrison bathrooms, Emma took hold of the reins and resolved the issue very quickly.
She had a caring and very proactive approach which produced results.
Many thanks Emma
As a gesture of goodwill I was offered a new toilet seat which I look forward to receiving.
Thankyou
Kind regards
Diane
Incident date July 23rd 2025

The service received from Harrison Bathrooms was excellent. We had a small issue with a Scudo filter and even though not purchased directly through Harrison they honoured their guarantee. Customer service where you can actually speak to someone and they deal with it is a big win for me.

Contacted Harrison bathrooms with a scudo bar mixer problem, with the help of Callum and Sam they sent me out free of charge spares to rectify the problem, I couldn't be any happier with the service they gave me and would highly recommend them and will definitely use again if I have any further issues.