Janet is fantastic person to deal with very helpful and willing to take time to sort any issues. When Janet was off Charlotte did an equally as good job covering. Well done team
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Needed an urgent order processing for one of our priority customers. Spoke to Megan who was very helpful and processed the order for me to be delivered the next day Pete Bathroomcity
L'azienda ha risposto
Had an issue with my hot water heater. I sent a what’s app message. They tried to resolve the matter via what’s app straight away. Unfortunately the matter couldn’t be resolved and they sent me out... Leggi di più
L'azienda ha risposto
I've been dealing with Paul Hutchinson at Scudo for a long time now, and I can honestly say he makes our jobs a lot easier at our end. Communication is very clear and effective, and all our products... Leggi di più
L'azienda ha risposto
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 16% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
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Helpful
Paul the Hutch always very helpful whenever there is an issue. Always very friendly and resolves problems quickly
GREAT CUSTOMER SERVICE
We’ve dealt with Paul for some time now and the level of service he provides is always excellent.
He’s friendly, knowledgeable and always quick to help whenever we have a question or need something sorting. Nothing ever feels like too much trouble, and he always does his best to find a solution and keep us updated.
Having suppliers you can rely on makes a massive difference to us as an independent business, and Paul is a great example of what good customer service should look like.
A real credit to the company. Thanks for all your help and support, Paul!
The YTB Lads
Excellent customer service
Had the pleasure of working with Paul Hutchinson for the last few years and he has always provided a positive exceptional customer experience. From always being quick at responding to different queries daily and having the willingness to help in difficult situations with customers, which in this industry is very much needed. Couldn't ask more from Paul.
Very fast and efficient service
Very fast and efficient service. Products look good. Have struggled to register warranty/guarantees though.
Very Helpful and fast responses
Great customer service from Sam and Daisy, very quick with responses and extremely helpful.
Disappointing service
Unfortunately when my screen door failed the Company was not able to help me fix it. They told me their lifetime guarantee has expired and tho they offer spare parts these don’t fit. I asked for an engineer to inspect as per the guarantee but they couldn’t do that either. It’s disappointing.
Excellent customer service
Unfortunately we had a leaking kitchen tap that was just outside of the 12 month warranty so I was referred to Harrison's Bathrooms/Scudo being the supplier. What excellent customer service! Fast response to all communication and they were able to assist in fixing the tap. Would definitely recommend.
Harrison Bathrooms scoge hot water tap
Harrison Bathrooms supplied a scoge hot water tap for my kitchen. The unit failed after a short period unfortunately. Callum dealt with the issue very efficiently and quickly by supplying a replacement unit, which arrived the day after it was ordered, which has now been fitted and working well. Excellent customer service provided by Callum.
Excellent and Friendly Customer Service.
I bought one of their bathroom cabinets but had a problem after trying to adjust the height of one of the shelves. I contacted them and the guy I contacted,Sam, was so helpful. He arranged to send out replacement shelf brackets immediately and the problem was resolved. Would not hesitate to recommend them on that basis alone.
Having installed hundreds of Scudo…
Having installed hundreds of Scudo products supplied to my company by a local plumbers merchant for many years. Trying to get spare parts for simple things has proved to be a messy run around of late. Still zero results and a ridiculous apathetic response from these guys. So that’s it for me, no more Scudo or Harrison bathrooms products will be installed on my future high end bathrooms. Very disappointed.
From my phone call to the quick…
From my phone call to the quick response by email was so good customer service. I appreciate all advise from both members of staff. Fantastic service by all staff. Thank you
5* very helpful
5* very helpful. Was missing two parts for my water filter system and Sam was more than helpful to send replacements out in quick time.
Very professional all around. Thanks again.
Excellent customer service
Excellent customer service. From the initial contact to a replacement mirror delivery.
Very knowledgeable staff and quick responses.
Cracked handbasin
This company have promised me a replacement hand basin to replace a faulty one installed a few months ago the company I bought from has now wrapped up and I was left to get intouch with the manufacturer ie Harrison, after some emails back and forth they have they have decided as a good will gesture to replace the cracked one so a thumbs up to them for coming to my aid 👍 .
Rang customer service today and spoke…
Rang customer service today and spoke to callum regarding my bath screen seal and he kindly sent me a ordered a replacement seal. Callum was very polite courteous
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Fantastic service from Sam. After a nightmare with a builder leaving our bathroom in a mess, they went above and beyond to help us get everything sorted.
Knowledgeable, patient, and genuinely helpful—they made a stressful situation much easier. It’s clear the company has high standards and great staff. A real credit all round. Highly recommended!
Excellent Customer Service
I initially contacted customer services for advice as to where I could purchase replacement nozzles for my shower head. I was so surprised when they replied to say they would replace the shower head, with no charge! Jess and Callum were so helpful with making sure I received the correct shower head and were really helpful and very prompt with sorting it all. The replacement arrived the day after. Excellent service. Highly recommend. It's great to receive a brilliant service nowadays. Thank you!
Prompt and efficient service provided…
Prompt and efficient service provided by Harrisons . First time I been in touch with them and the service is second to none
Terrible Customer Service
I tried to exchange a unit we had ordered tin the incorrect colour. We had not opened the unit. It was 3 days outside of the 28 day period they allow. I offered to drive to Leeds to exchange it. The logistics department said NO. We have spent a number of ££££'s with this company!! Very Poor. I offered to pay a 30% re-stock fee as well. Disgraceful.
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