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Scopri cosa dicono le persone

Valutata 1 stelle su 5

DO NOT ORDER FROM THIS COMPANY. They are completely dishonest - the products are cheap and flimsy, and ultimately I safe for kids. 3+ months after ordering safety bed rails that showed up damaged and... Leggi di più

Valutata 1 stelle su 5

The bed rails were a month late and when they arrived, they were very poor quality with staining, fabric offgassing, and stitching issues. I've been trying to return the product for two months now and... Leggi di più

Valutata 5 stelle su 5

Their customer service was responsive and helpful. We are excited to have a safe place for our little guy to explore!

Valutata 5 stelle su 5

The Natural Timber Playpen was exactly what my wife and I were looking for. It’s easy to assemble, looks great, and can be customized. Looking forward to many years of use.

Dettagli dell'azienda


Informazioni di contatto

2,9

Nella media

TrustScore 3 su 5

179 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 27% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

This company is a scam

This company is a scam. The product took around a month to arrive at which point we didn't have a need for it - also it didn't fit into our space so I reached out to them to return it and they told me in "situations where the product is not defected or no lost, we are unable to offer refunds." Which is an insane and horrible return policy. This is an expensive product which I haven't even opened yet and likely is missing pieces based on other reviews I have read. Horrible customer service. There are so many other options for these types of products - do NOT use this company. I wish I had read reviews before purchasing.

1 agosto 2024
Non scritta su invito
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Risposta di Happygira

We are genuinely sorry to hear about your recent experience and sincerely want to make this right. To better assist you, could you provide more details about your order, such as the order number and the specific product you purchased? It's essential for us to understand the situation so we can address any issues promptly.

Concerning the delivery delay, do you recall if you received any shipping updates or notifications? We aim to improve our shipping process, and your feedback is valuable. Also, while our current refund policy has certain limitations, let's see if there's anything we can do in your case.

Regarding your concerns about missing pieces, if you decide to open the product and encounter any issues, please don't hesitate to contact us. We would be thrilled to help. You can reach out any time at support@happygira.com. Let's work together to find a solution that satisfies you!

Valutata 5 stelle su 5

Convenient Folding Model

I bought a folding model, which is very nice. It can be easily folded up.

5 agosto 2024
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Risposta di Happygira

Thank you so much for sharing your thoughts on your new folding model! We're thrilled to hear that you're enjoying its convenience. However, if you experienced any challenges while using it, we'd love to help resolve them. If you need further assistance, please don't hesitate to reach out to us at support@happygira.com. We're always delighted to lend a hand!

Valutata 1 stelle su 5

Item was shipped to wrong address and damaged

Item was shipped to wrong address. Item was damaged. Company has no phone only email responses. Takes forever for responses. Their solution was for me to return to manufacturer at our shipping expense at a cost of $799. Unbelievable. STAY AWAY

18 giugno 2024
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Risposta di Happygira

Thank you for taking the time to share your experience. We're genuinely sorry to hear about the inconvenience you've faced. Let's work together to resolve this. Could you please provide more details on your order number and the specific address issues you've encountered? This will help us understand where the mishap occurred.

Also, we want to ensure the shipping cost is addressed appropriately. Was there any clarification offered on why it was directed back to the manufacturer? Your feedback is invaluable, so please reach out to us at support@happygira.com. Our team would be thrilled to assist you and find a satisfactory solution swiftly.

Looking forward to hearing from you soon!

Valutata 1 stelle su 5

SCAM SCAM SCAM

SCAM SCAM SCAM. I received my product over a month after purchasing. The package was damaged. Upon arrival there were missing and broken pieces. Even with the video of us opening the box with all the defects was not sufficient enough for them to offer any type of refund. Scam scam scam beware. By the way, you could get a much better product for a quarter of the cost at Walmart. I really wish I read more reviews before purchasing. If you are in United States, please please please don’t purchase from them. I’ve already reported them on every platform I possibly can.

PS it’s funny how all the reviews that have been “verified” all five stars and all the ones that gave it one star are not. Looks like they’re writing the reviews themselves. It doesn’t even sound like actual people with real life experience.

SCAM!!!!! Please don’t fall victim.

4 agosto 2024
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Risposta di Happygira

We're genuinely sorry to hear about your experience and the inconvenience it has caused you. It's our priority to ensure each customer is satisfied, and it seems we have fallen short in your case.

To help us resolve this and make things right for you, could you please provide more details about the issues you faced? Specifically, it would be helpful to know:

1. The order number and the items that were missing or broken.
2. When you initially reached out to our customer support and any response you received.
3. Any additional concerns or details that might assist us in understanding what went wrong.

Your feedback is extremely valuable in helping us improve our service, and we definitely want to make this right. Please reach out to us at support@happygira.com with the requested details or for any further assistance. We would be thrilled to help resolve this for you.

Thank you for bringing this to our attention, and we hope to regain your trust.

Valutata 1 stelle su 5

We received the wrong product with no response

We received the wrong product from this company after waiting a MONTH for standard delivery. It took days to get a response, and there was no confirmation given that they would send us the correct product. There is NO CONTACT INFO for them, aside from some place in Oregon that doesn't answer the phone. This is totally absurd and I have no faith in this company as a result.

As you can see below in the company's response, they responded 2 months after i posted this review. They told me to reach out to the support email - good luck with that. The support email person takes 2-3 days to respond per each time you write them. That person was unhelpful. The company did not provide a way to "reach out" to them as they suggest. Because there is no company - as I said, I tried to reach the company, listed in Beaverton Oregon, left messages, there is no one there. I wish I could give them less than one star for making it so difficult to reach someone at their company. But I know, its by design.

31 luglio 2024
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Risposta di Happygira

Oh dear, it sounds like you’ve had quite the rollercoaster of an experience, and not the fun kind! Let’s get to the bottom of this chaotic ride and turn things around for you.

Firstly, could you let us know which product you originally ordered and what you received instead? This will help us ensure that we send the right item your way. Secondly, did you try reaching out via our support email at support@happygira.com? If not, please do! We’re standing by to help sort this out swiftly. If you’ve already contacted us there without luck, do let us know the details so we can investigate further into the delay and communication breakdown.

Thanks for bearing with us, and we’re eager to make things right ASAP!

Valutata 5 stelle su 5

Peace of Mind: A Spacious Playpen for Safe and Happy Playtime

AMAZING! This playpen is just what I wanted for my 4 month old to play/learn to crawl without his big brothers bugging or possibly hurting him. But they love it too!


It's so nice knowing that when one or all of my kids are in it, I know what they are doing, where they are and are only playing with the toys I put in it. It's a plus that toys are no longer all over my living room!


Good! It was so easy to put together took me less then 20 minutes. It’s very sturdy and definitely worth it!

1 agosto 2024
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Risposta di Happygira

Hello! 🎉 We're overjoyed to hear that the playpen is exactly what you were looking for and that it has become a beloved spot for all your kids! It's fantastic that it's helping keep your living room toy-free and providing peace of mind as your little one learns to crawl. We're curious if you've noticed any room for improvement or additional features that could enhance your experience even further. Please let us know, and if you need any assistance, don't hesitate to reach out at support@happygira.com. We would be thrilled to help!

Valutata 5 stelle su 5

Space-Saving Marvel: HappyGira’s Adult-Accessible Baby Playpen

HappyGira's Adult-Accessible Baby Playpen has truly transformed my living space. As a parent, finding an effective and space-saving playpen was essential, and this product exceeded my expectations. It effortlessly collapses into a compact form, allowing me to reclaim valuable floor space. Its sturdy build ensures safety, making it perfect for my growing child.

1 agosto 2024
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Risposta di Happygira

Thank you so much for your wonderful feedback on the HappyGira Adult-Accessible Baby Playpen! We're thrilled to hear it has transformed your living space and met your needs for a compact and safe play area. To ensure we continue to meet your expectations, could you provide more details about any specific features you love or any areas where you'd like to see improvement? If you need assistance or have further questions, please don't hesitate to reach out to our team at support@happygira.com. We’d be delighted to help!

Valutata 1 stelle su 5

It took a month to receive the playpen and it is damages

It took a month to receive the playpen. They do not state on the site that it is coming directly from China. The playpen is in pieces and were just tossed into the box. Therefore, some of the pieces were damaged. Have been contacting the company but all I get from them is to refer to the return/refund policy. The return policy is ridiculous. They require that you take a video from the moment you open the box and also they require that the box has not been opened. How in the world do you find out if the product is damaged unless you unpack and start assembly. I got in touch with my CC company disputing the charges because they will not stand behind their product.

19 giugno 2024
Non scritta su invito
Valutata 1 stelle su 5

False advertisement of products

As others have stated. The playpens arrive not preassembled, with different colored connection pieces than what is shown on the website. Clearly the reviews on their site are false. When I’ve attempted to contact customer service they’ve refused to issue a return/refund. Do not purchase products from this company.

20 luglio 2024
Non scritta su invito
Valutata 1 stelle su 5

Complete scam

Complete scam. Received playpen which was not assembled as promised and with wrong color plastic joints. Contacted customer service to return item and they refused.
Please don’t make the same mistake I did, avoid sending any money to this company!

19 luglio 2024
Non scritta su invito
Valutata 1 stelle su 5

Not a company to trust

Not a company to trust. I ordered two playpens because they sell a large one. The site says 6-12 days delivery. It took over a month and I had to get something else faster due to how long it took. I alerted them after three weeks that I’d not received it. I was met with only excuses but at least I got a response. Since it arrived, I have tried repeatedly to return and I have been totally ignored, not even an acknowledgment of my emails.

18 luglio 2024
Non scritta su invito
Valutata 1 stelle su 5

delayed arrival and damaged item

The playpen took a month to arrive and arrived with a tear in the canvas after I had put it together, I spoke to the customer service rep, he said in our policy they require you to take a video of you opening it to prove it was damaged? Lol, 0/10, save your money.

13 luglio 2024
Non scritta su invito
Valutata 1 stelle su 5

Month later-Still haven’t received my playpen!

It’s been over a month and I still have not received my playpen. The company doesn’t offer tracking that’s universal- it’s on their site and updated 1x week- very odd. I don’t understand how I still haven’t received my playpen- this is EXPENSIVE and I expect better customer service and delivery/tracking/communication experience for the price- someone finally replied I should have received it last week.. well, surprise it’s not here! I ordered on June 11th it is now July 15th- and my child is crawling and nothing to protect them.. I’m going to purchase a different gate and I’ll be reporting as fraud by next week if it doesn’t arrive by then.

15 luglio 2024
Non scritta su invito
Valutata 5 stelle su 5

Easy to decide

Easy to decide! Their products look great! I really appreciate their small selection. It's easier to decide, and I think the quality is probably better than somewhere with hundreds of options. I'm glad we found them!

1 luglio 2024
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Risposta di Happygira

Hi there! 🌟 Thank you so much for your wonderful review! We're thrilled to hear you appreciate our curated selection—it’s all about quality over quantity for us! If there’s anything else specific you'd like to see in our lineup or any other feedback you have, we'd love to hear more. And remember, if you ever need any assistance, just drop us an email at support@happygira.com. We’d be absolutely thrilled to help you out! 🦒

Valutata 5 stelle su 5

Wanted to buy from a smaller shop vs no…

Wanted to buy from a smaller shop vs no name amazon store. Also loved the available accessories. It look a while but got mine today.

25 giugno 2024
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Risposta di Happygira

We’re thrilled to hear you chose our shop over the big names and that our accessory collection caught your eye! We apologize for the wait and are eager to ensure you have the best experience.

Could you share a bit more about the delay you faced? Was it related to shipping time, or perhaps something else in the process? Your feedback is invaluable and helps us improve.

If there's anything else we can assist you with or if you need any further support, please don't hesitate to reach out to us at support@happygira.com. We'd be thrilled to help! Thank you for your patience and support.

Valutata 5 stelle su 5

Marketing might help

Honestly, other baby brands have stronger marketing. I'd never heard of this brand before. But, I'm happy with my purchase from HappyGira. You guys should try marketing on Babylist. Lots of new parents find a lot of stuff there while preparing baby registry.

1 luglio 2024
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Risposta di Happygira

We're delighted to hear that you had a great experience! We're sorry the play and hoop playpen wasn't available in your size at the time. Could you let us know which size you were looking for so we can check our inventory and notify you if it becomes available? We want to ensure you get exactly what you need. If there's anything more you'd like help with, please don't hesitate to reach out to us at support@happygira.com. We would be thrilled to assist!

Valutata 1 stelle su 5

This company is a SCAM

This company is a SCAM! do not order. They are not a US company and they take advantage of consumers by shipping late orders, not accepting returns and not communicating with their customers. I am sorry to anyone else who does not read these reviews prior to making a purchase.

14 giugno 2024
Non scritta su invito
Valutata 1 stelle su 5

This company is a total SCAM

This company is a total SCAM. DO NOT PURCHASE FROM THEM!!!! We originally placed an order on the wrong credit card and immediately sent them a cancellation email from their Amazon pay template. We decided to place the order again on the correct card. They ended up sending us both play pens, claiming they never received a cancellation email. We immediately contacted them and wanted to return the other one as well because the quality is SO horrible, I would never feel safe having my 10 month old play in there, the fabric is paper thin, it will tear instantly. They refuse to allow us to return the items. They are true scammers, robbing parents of what little money they have. Horrible evil company.

1 giugno 2024
Non scritta su invito
Valutata 1 stelle su 5

Please note this company is a fraud

Please note this company is a fraud. We bought a bassinet and it arrived a month later damaged. Their is no number to call only email and they don't acknowledge emails. I had to be persistent to get a response. They then ask for proof which I sent and they are only offering me $20 when I paid $220 for a defective item. This is terrible customer service.

12 maggio 2024
Non scritta su invito

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