Hapi Recensioni 

205
TrustScore 4.5 su 5

4,6

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I met Pratik today on site. He was extremely helpful and answered all questions I had with such ease and enthusiasm. Thank you! He recommended the Hapi Benefits app and the features on there. I tol... Leggi di più

Valutata 5 stelle su 5

We were really pleased to have Lorna in the building for the week. From day one, she was fantastic with the team, taking the time to speak to people directly at the frame, which saved them having t... Leggi di più

Valutata 2 stelle su 5

When it works it's fine, but this morning I tried to get a discount code for Cineworld to get a cheaper movie entry, was met with a message that keeps saying billing address wrong and then I got l... Leggi di più

Valutata 5 stelle su 5

Happy with the savings made on everyday shopping and purchases. Spoke with Sean about the additional benefits available. So all good.


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

205 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 55% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

Come questa azienda usa Trustpilot

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4,6

Tutte le recensioni

(205)

76 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

I was locked out of my Hapi account

I was locked out of my Hapi account
David was at my easy jet checkin and was very helpful in recovering my account and updated to the new version very pleased I can log in again
Very professional and informative David was great

4 agosto 2025
Non scritta su invito
Valutata 5 stelle su 5

James W

James was really informative and helpful when setting up and arranging my plans. Talked me through all the different plans and their benefits

16 luglio 2025
Non scritta su invito
Valutata 5 stelle su 5

Lisa is perfect

Lisa is perfect , Mary Poppins, thanks for helping me with all my claims . You never know when you need it and I did .
Thanks Lisa

17 luglio 2025
Non scritta su invito
Valutata 1 stelle su 5

Misleading “27% Discount” on Odeon Tickets — Don’t Be Fooled

I’m extremely disappointed with Personal Group and their Hapi app. They advertise a 27% discount on Odeon cinema tickets, but this is completely false and misleading. The vouchers don’t work as promised — instead of saving money, you are forced to pay more on top of the voucher price. So not only do you not get the advertised discount, you actually end up being charged extra.

When I raised this with their support team, I was met with inconsistent excuses and evasive answers from different staff members. Rather than fixing the problem, they seemed to justify these deceptive practices with a whole host of different comical reasons, which points to a systemic issue with their offers.

I have reported this to my company’s HR team and my bank. This situation should never have escalated this far.

I’m writing this review to warn potential users and HR decision-makers: do not trust the advertised discounts or vouchers on the Hapi app, especially for Odeon tickets. Always check the real cost yourself. Their so-called “discounts” are misleading and end up costing you more.

27 giugno 2025
Non scritta su invito
Logo di Hapi

Risposta di Hapi

Hi R I,

Thank you for taking the time to share your experience. We're genuinely sorry to hear about the frustration you've had with the Odeon ticket offer.

We take this kind of feedback very seriously and have raised the issue with our product team, who are currently investigating the matter in detail. However, in order to fully understand what happened and why you may have been charged more than expected, we really need to speak with you directly. This would allow us to look into the specific voucher used and the exact booking process followed, including whether there were any exclusions within the Terms and Conditions that may be the reason for this.

We appreciate your patience and would encourage you to contact our support team by phone on 01908 605000 so we can walk through this with you and provide clearer answers. In the meantime, our internal teams are reviewing the process to ensure transparency and accuracy in our offers.

We understand how disappointing this must have been, and we're committed to getting to the bottom of it.

Kind regards,
Customer Relations Team

Valutata 5 stelle su 5

Mosa is the man

Mosa, hope that’s how you spell your name. Brilliant guy succeed in getting me back on the app after months of trying problems with account/registration, thank you so much.

1 luglio 2025
Non scritta su invito
Valutata 5 stelle su 5

Rich F came to assist our team…

Rich F came to assist our team members with this amazing App. He is very knowledgeable and had patience in abundance -- helped with all our questions. This App has so many amazing benefits. Thank you for your time and flexibility to cover all shifts

26 giugno 2025
Non scritta su invito
Valutata 5 stelle su 5

Shadon was brilliant

Shadon was brilliant. He was at our work and talked through everything and had the answers to a lot of questions. Very good deals and would happily deal with Shadon again if I have any issues.

11 giugno 2025
Non scritta su invito
Valutata 5 stelle su 5

Shadon archer

Shadon archer . Showed me how to use yhe hapi app . Brilliant app brilliant service and a credit to your team . Thank you

11 giugno 2025
Non scritta su invito
Valutata 1 stelle su 5

Avoid at all costs.

Created a £132 e-voucher for the National Trust for an annual joint membership, transpired that it can't be used in Scotland. Why as someone who lives in Scotland and works for ScotRail is being targeted by unusable discounts. Applied for refund and refused so £132 lost. Have now uninstalled app will never use again.
Quite a few of my team have removed the app as well due to my experience. Will ask my company to review whether if there is a more transparent alternative to Hapi as they bang on about tees and cees, however voucher creation for most of us is at the point of sale and when there's is a queue behind you, you don't have time to look for well hidden gotchas.

1 giugno 2025
Non scritta su invito
Logo di Hapi

Risposta di Hapi

Hi Andy,

Thank you for taking the time to leave a review, and we’re really sorry to hear about your experience when purchasing your National Trust voucher.

When purchasing a voucher, we ask users to confirm they’ve read and understood the terms and conditions. This helps ensure customers are aware of any restrictions that might affect how the voucher can be used before they purchase it, so situations like this can be avoided where possible.

Your feedback is important and will be shared with our product team to help us improve the experience moving forward. We’re reviewing how we can make important information like this even more prominent and accessible before purchase. If you’d like to discuss this further, our customer support team is always here to help — please feel free to get in touch directly through webchat or via telephone on 01908 605 000.

Kind regards,
Customer Relations Team

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