Hapi Recensioni 

205
TrustScore 4.5 su 5

4,6

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I met Pratik today on site. He was extremely helpful and answered all questions I had with such ease and enthusiasm. Thank you! He recommended the Hapi Benefits app and the features on there. I tol... Leggi di più

Valutata 5 stelle su 5

We were really pleased to have Lorna in the building for the week. From day one, she was fantastic with the team, taking the time to speak to people directly at the frame, which saved them having t... Leggi di più

Valutata 2 stelle su 5

When it works it's fine, but this morning I tried to get a discount code for Cineworld to get a cheaper movie entry, was met with a message that keeps saying billing address wrong and then I got l... Leggi di più

Valutata 5 stelle su 5

Happy with the savings made on everyday shopping and purchases. Spoke with Sean about the additional benefits available. So all good.


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

205 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 55% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

Come questa azienda usa Trustpilot

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4,6

Tutte le recensioni

(205)

76 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Terrible App

The App itself is incredibly hard to set up and use. It takes a long time to set up and make a voucher purchase. I have been trying to work out an issue with the way the address is formatted in the Ap. I've called them 9 times, had my account suspended for trying to get the purchases to go through several times. The discounts aren't the best that is on the market.

14 maggio 2026
Non scritta su invito
Logo di Hapi

Risposta di Hapi

Hi Kristian. I'm really sorry to hear you are having problems using the app - that’s not the experience we aim to provide. I'm also sorry to hear that we have been unable to resolve this for you when you have called in. Please email crm@personalgroup.com with a contact number that we can call you on and we will arrange for a senior member of the team to contact you. Best wishes from the Hapi Team.

Valutata 1 stelle su 5

Cant buy anything

Cant buy anything. Keeps saying billing address wrong and crashing out

1 maggio 2026
Non scritta su invito
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Risposta di Hapi

Thanks for letting us know. We’re sorry the app didn’t work properly for you. If you get in touch with our Customer Relations team on 0800 542 5930 or email crm@personalgroup.com, they’ll be happy to look into this with you.

Valutata 5 stelle su 5

Karl has visited Chalfont Lodge on two…

Karl has visited Chalfont Lodge on two occasions - he has been brilliant in explaining and sharing all the benefits that our staff are eligible for in a simple language via Hapi App
Positive feedback from all the staff members from Chalfont Lodge, big thank you for all your support!

1 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

Rich F

Rich F - Came to our DHL recycling site at Gatwick Airport. Sat with all the team and went through all the benefits.
Was very polite and came dressed in full PPE

1 maggio 2026
Non scritta su invito
Valutata 1 stelle su 5

Terrible App each time I try to…

Terrible App each time I try to purchase Vouchers it keeps saying they can't process it because of billing address error this is nonsense details is all the same

21 gennaio 2026
Non scritta su invito
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Risposta di Hapi

Hi Mark,

Thank you for taking the time to leave us a Trust Pilot review, and we're really sorry to hear that you've had issues with purchasing vouchers through our app.

To discuss this further and so we can get more information relating to your query and help you get this resolved as soon as possible, our customer support team is always here to help — please feel free to get in touch directly through webchat or via telephone on 01908 605 000.

Kind regards,

Customer Relations Team

Valutata 1 stelle su 5

I accidentally purchased the wrong gift…

I accidentally purchased the wrong gift voucher (Nandos instead of Tesco) and immediately requested cancellation/refund - Nandos terms and conditions allow refunds if voucher is unused. Hapi benefits agreed they would refund and ‘raised a ticket on my account’ as I am gluten free and live 100 miles away from Nandos, they said once Nandos confirmed to them it was cancelled I would get a refund processed. I then requested Nandos to cancel for refund which they did. When I contacted Hapi benefits again they said they were still awaiting confirmation from Nandos, so I went back to Nandos who told me they have had no contact from Hapi benefits at all requesting this. I then asked for a data request from Hapi benefits and to chase up my refund, as I did not believe they ever sent an email to Nandos. To this day - they have never sent my data request which is now reported to ICO, nor have they refunded me (I have had no voucher and no promised refund for my purchase for over a month). My bank is now investigating for a chargeback.

I have used this company for years as a loyal regular customer, so it’s very disappointing to be misled and chasing what they owe me for so long.

9 dicembre 2025
Non scritta su invito
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Risposta di Hapi

Hi Ema,

Thank you for taking the time to complete a review, and we are really sorry to hear the experience you have had regarding your Nando's voucher.

I can see that this was requested by our hapi team in December following your request, but last week received notification that Nando's are unfortunately unable to provide a refund for the purchase due to their terms and conditions. Our complaints team are reviewing your request further and contact you once we have an outcome or resolution.

Kind regards,

Customer Relations Team

Valutata 5 stelle su 5

Patricia my helper was a Billiat…

Patricia my helper was a Billiat example to any body thinking of becoming one she was 100% brilliant in her job and should be an example by the way she works to others cannot praise her enough worked way beyond her working hours and I wasn't rushed in any way just a brilliant example Thanks a million Pat

15 dicembre 2025
Non scritta su invito
Valutata 1 stelle su 5

Hapi app is worthless

I bought an £85 voucher for Sainsbury's while I was at the till. I was charged, but I didn't receive any voucher. Is the second time this happens to me. I am never going to use the everyday discounts again. Not worth the stress and the time. The worst app ever.

14 dicembre 2025
Non scritta su invito
Logo di Hapi

Risposta di Hapi

Hi Cristian,

Thank you for taking the time to leave a review, and we're really sorry to hear about your experience when purchasing your Sainsbury's voucher.

If you haven't received the voucher, it may be because the transaction didn't go through successfully, and the amount is pending with your bank and due to be released. To discuss this further and so we can get more information relating to your query, our customer support team is always here to help — please feel free to get in touch directly through webchat or via telephone on 01908 605 000.

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