I can’t recommend the Middlesbrough branch enough! The customer service i receive every time i am in there is second to none! I am often served by Rebecca & Julie & they are both truly amazing as are... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Was in Duke street branch been using now for 6 years, wouldn't go anywhere else, the girls are so very friendly , make you feel comfortable, always have good laugh with them, thanks ladies
Bought an Omega watch online. The watch was very competitively priced coming with box and papers. It appears that there was a problem with the couriers and the watch wasn’t collected for over a week... Leggi di più
Even though I took a lot of different bits of silver jewellery which took up a good amount of time ( nearly 2 hrs!) , unfortunately a small portion of pieces turned out to be fake (but was all properl... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
H&T began serving communities around London in 1897. Since then, we have expanded to become one of the most established and leading alternative finance providers in the UK. We offer a broad range of products to our customers that include pawnbroking, foreign exchange, gold buying, cheque cashing, and retail. Since 2006, H&T has accelerated its development by adding new products and services, expanding the store network and developing a complete online service. Our continued investment in the business and the communities we serve has resulted in us growing to become one of the leading providers in the UK with over 280 stores nationwide. In August 2025, H&T Group was acquired by FirstCash Holdings Inc. FirstCash is a leading international operator of pawn stores and provider of technology-driven point-of-sale payment solutions, focused on serving cash and credit-constrained consumers. The Acquisition represents FirstCash's entry into the UK pawnbroking market. We believe everyone should be given choices in how to deal with their financial needs. We endeavour to provide the best service and the broadest choice of financial solutions for the widest group of people
Informazioni di contatto
Times house, SM1 4AP, Sutton, Regno Unito
- 0800 838 973
- info@handt.co.uk
- handt.co.uk
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 99% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Always a great experience
Always served by friendly, competent staff.
Sally has been fantastic
Sally has been fantastic, she’s gone above and beyond her customer service. Can’t thank her enough Emma xx
Good service
I sold my ring to the Huddersfield branch and they were very polite with amazing service.
Brilliant staff,,good prices paid.
Excellent service at the west road…
Excellent service at the west road branch in Newcastle by dawn and Helen
Great quick service and friendly staff
Hamilton store Jackie &Gillian…
Hamilton store Jackie &Gillian excellent service a good laugh and was explained about great prices certainly be back
Absolutely spot on at Gateshead store…
Absolutely spot on at Gateshead store very nice explaining everything question I asked
Visited the Kidderminster branch to…
Visited the Kidderminster branch to change travel money, was served by James who was very professional. Friendly environment, would visit again
Excellent customer service every member…
Excellent customer service every member of staff are pleasure to deal with. Big shout out to Claire, Lewis and vic.
Fantastic Service from Pauline & the Team at H&T Bromley
I’ve been a regular customer at H&T Bromley for a while now and have bought a number of watches from them over that time.
Pauline and all the ladies in the store are always fantastic to deal with. They’re friendly, welcoming and genuinely helpful, and I’ve always felt well looked after whenever I visit.
Nothing is ever too much trouble and it’s always a pleasure popping into the store. Pauline and the team provide a great service and are a real credit to H&T.
I wouldn’t hesitate to recommend the Bromley branch and I’m sure I’ll be back again soon!
Thanks Pauline and the team! ⭐⭐⭐⭐⭐
Very nice and quick service
Very nice and quick service, I get what I need. Frank the manager was really kind and helpful person. Recommended to all
Anna
All the staff
All the staff, especially Lynette in particular were very friendly, helpful and knowledgeable. Lynette gave me a lot of very helpful advice as I am selling off family jewellery and other items of glass and porcelain. They also offered excellent prices for gold and silver items I brought in for sale and valuation. I would highly recommend them.
Is there anybody there!!
Despite numerous attempts to contact them via chat, email enquiry and phone I still have not received a response. Very shoddy as I was looking to potentially spend a significant amount on a watch.
Lost inteterest in the end.
They must improve there customer contact respnse.

Risposta di H&T Pawnbrokers
Always a great experience now when I…
Always a great experience now when I deal with the staff in Clayton street shop in Newcastle
Having a clear out of my jewellery box…
Having a clear out of my jewellery box and took them here to sell. Rachel was very friendly and helpful, got a good price for the items.
Sold an old gold bracelet that was…
Sold an old gold bracelet that was sitting in a drawer at home, got a great price and service. In & out in 5 mins. Thanks
Quick and smooth transaction getting my…
Quick and smooth transaction getting my currency for holiday!
Shaan you're a star!!
I went to H&T in Walsall to sell some old jewelery. There is where I meat Shaan. Lovely young lady! She is very warm, friendly and kind. She evaluated my jewelery very quickly and professional and gave me a very great price. Shaan really understands the concept of excellent customer service!
Shaan, you're a star!
Always first class service at the Hamilton branch
Always first class service at the Hamilton store. Jackie and Nicole are always friendly and helpful everytime I have been in. Their customer service is the reason I continue to return.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.







