I can’t recommend the Middlesbrough branch enough! The customer service i receive every time i am in there is second to none! I am often served by Rebecca & Julie & they are both truly amazing as are... Leggi di più
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Was in Duke street branch been using now for 6 years, wouldn't go anywhere else, the girls are so very friendly , make you feel comfortable, always have good laugh with them, thanks ladies
Bought an Omega watch online. The watch was very competitively priced coming with box and papers. It appears that there was a problem with the couriers and the watch wasn’t collected for over a week... Leggi di più
Even though I took a lot of different bits of silver jewellery which took up a good amount of time ( nearly 2 hrs!) , unfortunately a small portion of pieces turned out to be fake (but was all properl... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
H&T began serving communities around London in 1897. Since then, we have expanded to become one of the most established and leading alternative finance providers in the UK. We offer a broad range of products to our customers that include pawnbroking, foreign exchange, gold buying, cheque cashing, and retail. Since 2006, H&T has accelerated its development by adding new products and services, expanding the store network and developing a complete online service. Our continued investment in the business and the communities we serve has resulted in us growing to become one of the leading providers in the UK with over 280 stores nationwide. In August 2025, H&T Group was acquired by FirstCash Holdings Inc. FirstCash is a leading international operator of pawn stores and provider of technology-driven point-of-sale payment solutions, focused on serving cash and credit-constrained consumers. The Acquisition represents FirstCash's entry into the UK pawnbroking market. We believe everyone should be given choices in how to deal with their financial needs. We endeavour to provide the best service and the broadest choice of financial solutions for the widest group of people
Informazioni di contatto
Times house, SM1 4AP, Sutton, Regno Unito
- 0800 838 973
- info@handt.co.uk
- handt.co.uk
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 98% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
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My first visit to a pawnbrokers
My first visit to a pawnbrokers & I was a bit hesitant to go in. I was expecting a dark & dingy shop full of junk for sale. To my surprise the shop was modern, well lit, clean & welcoming.
I went into the Grainger Street brach Newcastle & was served by a very kind & helpful young man called Ian.
He explained every step of the process from the verification tests needed on my scrap gold items some of which were in several pieces, to the privacy policy, the valuation & the charges I would need to pay to get my items back if I changed my mind after selling them. The whole process was very pleasant & I left the shop wishing I had more items to sell, so if I ever do want to sell anything else this shop would be my first port of call.
Ian clearly enjoys his job & is a credit to the branch.
Halifax store staff extremely helpful…
Halifax store staff extremely helpful when I wanted to make a purchase. Really pulled out all the stops to help access an item located at their Basingstoke store and couldn’t be happier. Many thanks guys.
Very helpful with any questions I had…
Very helpful with any questions I had and probably the best service I would use for pawnbroker services
Five stars service
Was my second time in the shop. The staff is extremely polite and welcoming. They look after me straight away . Professional, accurate service and friendly . I definitely recommend this place. I will come back
The online shopping experience is good
The online shopping experience is good. The refunds and servicing is good.
30 day returns and 1 year warranty on the watches are well priced.
Be wary as I've got 2 watches from here that both went bad after less than a month (mechanical failures with 0 physical damage), although I cant fault H&T because they gave full refunds as soon as I arrived to the store and requested it.
Would be 5 star if the quality assurance on the resold watches was better.
Sold some gold and got a great price
Sold some gold and got a great price. Was impressed by the great service from Ross- would highly recommend him and H and T Edinburgh
A great place
A great place. Was served by Hayley who was very kind and helpful. Gave me a very competitive price for some items. Thank you.
Very honest and trustworthy…
Very honest and trustworthy establishment, raimonds at the blackburn branch was top notch. I had been quoted £140 for the value of a pair of cufflinks. Raimonds advised these had been seriously undervalued and paid out £560 for this item, lovely man, honest and friendly service, would def use again, thanks H&T pawnbrokers and especially Raimonds, I'll use these again in the future without a doubt !
Craig was very helpful and…
Craig was very helpful and professional. Was very knowledgable about products and made selling and buying seamless.
Service Excellence from H&T employee Nicky.
Today I dealt with Nicky at the Stockton branch and was negotiating for a Breitling watch with trade in. Although the deal didn’t go ahead I would like to thank Nicky for her professionalism and superior customer service. Nicky was very helpful and knowledgeable and is a credit to H&T.
Honest
Honest, helpful, quick with facts and lovely advice. Walked through policy and options with clarity. Thank you, Janice!
Always a fantastic experience
Always a fantastic experience. Emma was very helpful today. Walked me though the process very well. Highly recommend. Thank you.
Great service
Great service , excellent communication and customer service skills . Also ladies in shop are so nice . 10/10
We always go to H&T for our money…
We always go to H&T for our money changed for holiday and the ladies there are so helpful we were served today by Louise and she was so nice and even explained about them buying in gold and silver which is good to know
Was in the Hamilton store
Was in the Hamilton store. Where i met jackie very polite helpfull great experince.
Amazing service
Helen, Micheal and Dawn were all amazing. Very friendly and helpful
The Sunderland branch is amazing there…
The Sunderland branch is amazing there have helped me out loads and amazing staff make you feel at home
The staff here is always so lovely and…
The staff here is always so lovely and attentive and are always in a good mood. They get me sorted quickly and without a fuss! And I love chatting with them everytime I come in. Truly some of the best customer service I have ever received
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