Hamptons  Recensioni 1667

Against my better judgment, we used Hamptons to get us a short-term renter while we were away. I usually use OpenRent or Airbnb. Whilst they did find us a renter, the experience was awful. They charged 19% but only seemed to make everything difficult and complicated. The fee didn't even include the lease or the inventory. They actually wanted extra for that. So we did the lease ourselves, and despite constant back and forth, because of basic mistakes they made, they eventually said their corporate department wouldn't accept our lease template, so they would have to do it anyway. They failed to pass on messages to the renter and hassled us for minor details. Plus, they held onto the rent for nearly a month before they could be bothered to transfer it to us. I have no idea why traditional estate agents still exist. If there was ever a job that could be done by a combination of common sense on behalf of the landlord/seller and AI, then this is it. Do not use estate agents. The 'profession' should be as dead as a dodo.

Moving to a new place never mind country on my own and renting for the first time was pretty daunting but having Patryk from Hamptons as my contact made it a lot easier. He has always sorted out any issues ive had quickly and professionally

Patryk at Windsor/Maidenhead has been excellent in his attention to detail and execution of service- I have been very impressed with the service he has provided for the past few years.

Dear Sir or Madam,

I am writing to raise a formal and serious complaint regarding the conduct of Ms Colleen Brandon, Senior Head of Lettings, in connection with the handling of our tenancy at Duffield Lane and the service/handling of related documentation and communications by your team.

Ms Brandon was based at your Gerrards Cross office at 36 Packhorse Road, SL9 8TD.

This complaint relates not simply to poor service, but to unprofessional conduct, failure of duty of care, and a complete lack of safeguarding in circumstances involving known medical vulnerability.

At the time the Section 21 documentation was delivered and matters were being handled, my husband who was suffering from significant cognitive impairment (later confirmed as vascular dementia) and was visibly confused and unwell. Despite this, Ms Brandon handed eviction-related documentation directly to him, without explanation, without sensitivity, and without any attempt to engage with me as his wife and carer.

The manner in which this was done was careless and distressing. There was:
• no consideration of his cognitive condition,
• no reasonable adjustment made,
• no offer of support, explanation, or signposting,
• and no recognition of the severe impact such an action could have.

The very next morning, my husband was taken to A&E, local host for full assessments where we spent the entire day. He was assessed for a possible stroke and ultimately diagnosed with acute delirium. The timing and circumstances are impossible to ignore. The distress caused by the way this situation was handled directly contributed to a medical crisis.

What followed only compounded the harm. When I approached Ms Brandon for guidance or assistance — as a carer in crisis — I was met with coldness, refusal to help, and dismissive behaviour. There was no support from the branch, no attempt to assist us in managing the situation humanely, and no recognition of the immense stress we were under.

We later discovered that:
• a request for a one-week extension (made purely for logistical reasons) was refused outright without justification, and
• additional end-of-tenancy issues and charges were raised in a manner that felt opportunistic and unfair, reinforcing a pattern of unreasonable treatment during an already vulnerable period.

The emotional impact of this period was profound. I was caring for a seriously unwell spouse while trying to secure housing under extreme pressure, and the way your representative behaved left me in a state of acute distress. No one in that position should ever be treated in this way.

I am raising this complaint because, with distance and clarity, I believe the conduct involved was wholly unacceptable, and I am deeply concerned that other vulnerable tenants may have been treated similarly.

I request:
1. A formal investigation into the conduct of Ms Colleen Brandon in relation to our tenancy at Duthfield Lane, Stoke Poges,
2. A clear explanation of what safeguarding / vulnerability procedures and staff guidance were in place at the time, and why they were not applied.
3. Confirmation of what steps your organisation has taken to ensure reasonable adjustments and humane, safe handling for tenants with medical or cognitive impairments.
4. A written response addressing each point above, including any learning outcomes and actions taken.

If this matter is not satisfactorily addressed, I will escalate the complaint to The Property Ombudsman and any other relevant bodies.

This letter is written with the seriousness the situation deserves.

The letting team at Hamptons in Maidenhead have managed our rental property for over 10 years. The service has always been excellent. Harjeet Kaur was our Property Manager for many years and was excellent in every way, proactive, efficient, responsible and responsive. Thank you. Paul

Mel and her team at Hamptons in North Dulwich were outstanding throughout the sale of our property. Even during a period when selling was far from straightforward, they worked tirelessly and ultimately secured the price we were hoping for on our home in Herne Hill. Their professional service and commitment truly impressed us, and we would highly recommend them for any property sale or purchase in the Dulwich or Herne Hill area.

I was extremely lucky to have Hamptons manage the property that I have been renting for a few years. In particularly, Saima Hasib was an irreplaceable link in communication - thanks to her attention to detail, professionalism and willingness to go an extra mile if needed, my experience has been smooth and enjoyable. I am delighted to have worked with Saima and the team, and grateful for Saima's exceptional level of support, positive attitude and friendly approach.

We have been incredibly happy with our experience of selling our house through Hamptons Balham. Tom and Jack were the main estate agents we worked with. Also loved their photographer Bo who spent over an hour and a half getting excellent photos and a detailed floor plan (a lot of estate agencies won’t spend that type of money and time on the house marketing). Davina was also fab.

The advice we were given was spot on and in a difficult buyers market we managed to get 5 offers on our house after our open house (meaning we only had to tidy the house once), £20,000 above asking price and chain free buyers. Hampton’s also helped us to go from offer to completion in 12 weeks (which was just what we wanted…in time for Christmas). We were in an unusual situation because we already knew where we wanted to buy, and had a very limited timeframe in which to be able to secure the place and Hamptons made it happen!

Loved the WhatsApp group they created for communicating. Loved that we were given all of their individual phone numbers (again a lot of estate agencies don’t give out these numbers so you are stuck ringing through reception). Communication, advice, marketing, pricing and sales were all excellent.

Felt like we were in very safe hands. Never felt I had to chase up to get to exchange and completion, Jack was always on the ball.

Couldn’t be more pleased and I’ve recommended Hamptons Balham to many of my friends!

One individual, Ines Riou, got the sale over the line in a very difficult market. She was tireless in dealing with multiple problems and kept me informed every day.

A big thanks to Gary, Grant and the team at Hamptons who successfully sold our house in St Albans earlier this year. Our initial meeting with Gary was very reassuring; he clearly knew the market well and never descended to "sales pitch speak". Grant negotiated well with potential purchasers. Despite the market being in an odd place, we managed to get two offers for our house and the sale was very smooth. I would thoroughly recommend Hamptons.

My experience of Hamptons has been positive throughout my tenancy. Mya Miller (Ealing) is an excellent property manager who always answered my queries and worked hard to try and resolve any issues I had. She is professional, understanding and will always do her best to try and help you which I greatly appreciated.

Very friendly and approachable team. Willing to adapt to our requests, listen and respond. Very good brochures printed. Online advertising constantly up dated and feedback. We were told about viewings in good time and also given ideas regarding what we could do to improve the house. They were all very diligent and hard working. Hamptons in Headington lead by Heather were extremely good estate agents and they all Genuinely wanted to sell our house and were extremely professional.

I have used Hamptons both for a sale and rental. The sales team In Alton Hampshire were awful. They disregarded my instructions, were patronising and rude to me and liaised with the buyer without informing me. Some of their actions behind my back almost collapsed the sale. I felt pressurised to accept an offer. The whole experience was something I never want to repeat. In terms of the rental, they refused to problems with the property despite repeated requests and then charged me for the repairs from my deposit. Absolutely dishonest.

Top service. Very understanding, professional and friendly and quick to respond team.

Danish in the property management team quickly resolved some issues we had with the house we are renting. His communication was great and he looked to resolve them as soon as he could, following up to make sure they were resolved with the contractor.

I recently moved into a rental property in Iver in August 2025, managed by Hamptons – Gerrards Cross Lettings, and the entire experience has been exceptionally honest, smooth, and professional.

From the very beginning, Jake Finch provided outstanding support. He was my first point of contact and demonstrated honesty, professionalism, and genuine care throughout the entire process. From the initial viewing to the final move-in, he communicated clearly, answered every question with patience, and ensured that every step was handled efficiently and effectively. His positive attitude and commitment to delivering a reliable service made the whole transition significantly easier. Jake’s approach truly stands out and reflects very well on Hamptons.

The property manager, Andzelika Pilewska, has also been remarkable. She is extremely efficient, organised, and highly responsive. Every issue or query I have raised has been resolved quickly and without the need for any reminders. Her professionalism and attention to detail give a strong sense of reassurance, and it is clear that she takes great pride in providing excellent service and support to tenants. Her ability to manage matters promptly and smoothly has made settling into the property much more comfortable.

I am genuinely pleased that I chose this property, especially knowing that it is supported by such capable and dedicated individuals. I truly appreciate the efforts of both Jake and Andzelika for ensuring that the process was well managed and that any concerns were promptly addressed.

I am grateful for the service provided and highly recommend Hamptons – Gerrards Cross Lettings for their professionalism and reliability.

Danish is by far the most helpful estate agent I’ve met. As my property manager, he has handled every issue with patience, professionalism, and efficiency. No matter the concern, he always finds a solution quickly and ensures everything runs smoothly. His dedication, attention to detail, and willingness to go the extra mile truly set him apart. I highly recommend Danish to anyone looking for a reliable and proactive property manager!

Hamptons knowledge of the market was perfectly suited to an unusual and therefore possibly difficult sale. Professional , polite and with great communication throughout I seriously cannot find fault… I would highly recommend Marlborough Hamptons with a special mention to Andrew Llewellyn who was there from the beginning to the completion!
Thank you!

We have rented our flat through Hamptons for a number of years. Harjeet has been our property manager. At all times she has been responsive and professional. Always friendly and always helpful. I could rely upon her to sort any issues out

Danish Ashraf has been so helpful during my tenancy, replying to my emails same day and consistently following through. Thank you!