I’d like to say a huge thank you to the team for replacing my varifocal lenses after I rather foolishly left my glasses on the dashboard of my car during some very hot weather. The lenses were damaged... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
My most recent experience at Highworth Haines & Smith was at a very high standard of service and made me feel to be a very valued customer; making me like a V.I.P. The reception is always inviting and... Leggi di più
Rachel literally made my day at haine & smith opticians today, what a lovely lady. She fixed my sunglasses and was happy for a hug as payment. Thank you again. Rachel went above and beyond, I’d recom... Leggi di più
L'azienda ha risposto
My third pair of glasses from the Faringdon branch, staff are consistently friendly and helpful with a wealth of industry knowledge. A large range of frames to suit even my fussiness. And a great... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Ottico
- Fornitore di lenti a contatto
- Centro oculistico
- Grossista di occhiali
- Negozio di occhiali da sole
Scritti dall'azienda
Haine & Smith Opticians is an independent chain of opticians with 20 practices in and around Wiltshire. Since 1975, we’ve been dedicated to delivering bespoke eyecare, priding ourselves on earning the lifetime loyalty of our patients. We provide both NHS and private eye examinations, and offer a wide range of spectacles and contact lenses to suit all styles and budgets, including premium designer frames known for their exceptional quality. We also offer hearing care services, including free hearing assessments, delivered with the same personal approach our patients expect. Our mission is simple: Expertly delivering bespoke eyecare to our region, earning lifetime loyalty since 1975. With over 50 years of experience, we continue to focus on long-term relationships, ensuring that each patient receives a personal and professional service tailored to their needs. We go above and beyond to create an exceptional patient experience, from thorough eye tests and hearing assessments to expert advice on the best eyewear and hearing solutions. At Haine & Smith, we’re proud of our local high street presence, our commitment to quality care, and our reputation as a trusted provider of eyecare and hearing care throughout the Wiltshire region.
Informazioni di contatto
31A The Brittox, SN10 1AJ, Devizes, Regno Unito
- 01672513686
- info@haineandsmith.co.uk
- haineandsmith.co.uk
4,9
Eccellente
131 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I have been going to these opticians…
I have been going to these opticians for now well over 20 years and the service has always been very professional extremely helpful kind and understanding and very knowledgeable....I will definitely continue to go to thes opticians
18 febbraio 2026
Non scritta su invito
Risposta di Haine & Smith Opticians
Thank you so much for your continued loyalty and for taking the time to leave such a kind review. It truly means a great deal to us that you’ve trusted us with your eye care for over 20 years.
We’re very grateful for your support and look forward to welcoming you for many more years to come.
I had a wonderful experience with haine…
I had a wonderful experience with haine and Smith. The trainee optician was excellent, very friendly and thorough. I usually find choosing glasses the most difficult part but this time with Jessica's expert help and knowledge of colour and style and couldn't be more pleased with my new blue glasses. Thank you so much.
7 febbraio 2026
Non scritta su invito
Risposta di Haine & Smith Opticians
Thank you so much for your kind review. We’re delighted to hear you had such a positive visit and that Jessica was able to help you feel confident in your choice.
We’ll be sure to pass your lovely comments on to her and the team.
I highly recommend Haine & Smith
I highly recommend Haine & Smith, Marlborough. Over the last two years, they have been incredibly supportive while I have been managing some ongoing eye issues. They are always responsive, provide prompt referrals and offer valuable help between my hospital visits. A fantastic local team you can rely on.
30 gennaio 2026
Non scritta su invito
Risposta di Haine & Smith Opticians
Thank you for your continued trust and for taking the time to share this. Supporting patients through ongoing eye health needs is something we take very seriously, so it means a great deal to know you feel able to rely on us.
I’ll make sure your kind words are passed on to the Marlborough team — they will really appreciate the feedback. We look forward to continuing to support you.
Excellent service from Haine and Smith
What amazing staff in Marlborough Haine and Smith store. From the moment I walked in, I was greeted by friendly, welcoming staff. The whole experience is explained clearly, you are valued as a customer and there is no rush. The optician and contact lens specialist made me feel relaxed, informed and answered all my questions. It made going for a sight test an experience rather than just attending an appointment. Thank you!!
20 gennaio 2026
Non scritta su invito
Risposta di Haine & Smith Opticians
Thank you so much for your lovely review. We’re especially pleased that your visit felt like more than just a routine appointment...that’s exactly what we aim for. Creating a relaxed, interesting, personal and thorough experience really matters to us, so your words are wonderful to read.
We’ll be sure to share your feedback with the Marlborough team.
Kindness and professionalism above and beyond. I am not a regular patient of Haine and…
I am not a regular patient of Haine and Smith - I was on holiday. I passed Westbury shop when I had severe blepharitis. Receptionist Jay was very kind and took me seriously and treated me with much respect. Optician Liz happened to come through and recommended very good treatment and advice. They could not have been nicer or more professional. If I lived regularly in Westbury, I would definitely be a regular customer! Thank you very much to all.
22 dicembre 2025
Non scritta su invito
Risposta di Haine & Smith Opticians
Thank you so much for taking the time to leave such a kind review. We’re really pleased that Jay and Liz were able to help you when you needed it most, especially while you were away from home.
We hope you’re feeling much better now, and thank you again for your lovely words.
Outstanding service.
Popped into Warminster branch to see if my lenses could be switched in the existing frame (not purchased from H&S). 5 mins later all done - no charge but profuse thanks from me. Outstanding service and spotted my next pair whilst waiting. Thank you so much ladies.
6 gennaio 2026
Non scritta su invito
Risposta di Haine & Smith Opticians
Thank you so much for your kind words. We’re really pleased we could help and get your lenses sorted so quickly. It’s always our aim to make things as easy and stress-free as possible, whether or not the glasses were purchased with us.
We look forward to welcoming you back soon.
Highly Recommended
I have used the Highworth practice for many years and have never had any issue to complain about. All the staff are friendly and helpful. There is a good range of glasses for all budgets and their contact lens care is 2nd to none. You cannot go wrong using Haine & Smith in Highworth.
28 novembre 2025
Non scritta su invito
Risposta di Haine & Smith Opticians
Thank you for your kind recommendation and for your continued support over the years.
We’re really pleased to hear you’ve consistently had positive experiences with the team at our Highworth practice. Your feedback is greatly appreciated.
Risposta di Haine & Smith Opticians
Thank you for your kind feedback.
We’re very pleased to hear that you found the service compassionate and professional.
Very good optician on the day
Very good optician on the day - 4ht November 2025 - standing in for my regular optician, Rachel Bath who in unwell.
A thorough examination of my ability to read the chart with and without my reading glasses with good results.
Also a thorough exam of both eyes under the very bright lights showed me that all was well in both eyes.
My reading glasses were cleaned and adjusted too which is helpful.
Many thanks for a good visit
4 novembre 2025
Non scritta su invito
Risposta di Haine & Smith Opticians
Thank you, Mike, for your kind feedback.
We’re really pleased you had a positive visit and felt well looked after. Your comments are much appreciated, and we look forward to seeing you again in the future.
If your glasses need any adjustments in the future, please feel free to pop in and see us.
Excellent personal service
Excellent personal service, such friendly and helpful staff. Good selection of frames, that I ended up buying two pairs! A very happy customer.
3 ottobre 2025
Non scritta su invito
Risposta di Haine & Smith Opticians
Thank you so much for your kind words! We're so pleased to hear you received such helpful service and found a pair (or two!) of frames you love. We really appreciate you taking the time to leave us a review.
Sunglasses adjustment
Chloe happily made some adjustments to my new sunglasses with no charge.
Very helpful and professional service thank you.
24 settembre 2025
Non scritta su invito
Risposta di Haine & Smith Opticians
Apologies for the delay in responding, and thank you for taking the time to leave a review.
We’re really pleased you had a positive experience, and we’ll make sure your kind words are shared with Chloe and the team. We hope to see you again soon.
Kindness I won’t forget.
I visited the store in Trowbridge today and was warmly welcomed by Chloe. Chloe listened to my request and was visibly happy to assist me. No names mentioned, but I went to another shop who turned me away because the spectacles were not purchased from them. I was horrified to hear this in this day and age. Chloe, you are a gem. Thank you.
22 settembre 2025
Non scritta su invito
Risposta di Haine & Smith Opticians
Thank you so much for your kind words! We're so pleased Chloe could make a positive difference to your visit, we'll be sure to pass on your lovely feedback.
My experience was amazing from start to…
My experience was amazing from start to finish.
Very friendly , helpful people nothing was too much trouble .
Everything was explained clearly at every stage of my appointment
18 settembre 2025
Non scritta su invito
Risposta di Haine & Smith Opticians
Thanks so much for your lovely feedback! We're really glad to hear you felt supported and well looked after during your visit. Hope to welcome you back again soon!
Popped in to have my glasses mended…
Popped in to have my glasses mended this morning. Speedy service.
5 settembre 2025
Non scritta su invito
Risposta di Haine & Smith Opticians
Thank you for popping in and for your kind words! We're really pleased we could help get your glasses sorted quickly. If you ever need us again, we're here to help.
Risposta di Haine & Smith Opticians
Thank you for your kind words! We're so pleased you found our service friendly - that's exactly the experience we aim to provide every patient, every visit. If there's anything else we can do to help, just let us know. We hope to see you again soon!
Excellent service
Always a friendly welcome at the Corsham branch where I visited yesterday to collect new specs for using computer.
Many thanks indeed.
Derek
27 agosto 2025
Non scritta su invito
Risposta di Haine & Smith Opticians
Hi Derek,
Thank you for your kind review. We’re delighted the Corsham team could provide a friendly welcome and help with your new computer specs. Pop in any time for an adjustment, a spec clean, some advice, or just a chat.
Best regards,
The Haine & Smith Team
Always so helpful whenever i go in
Always so helpful whenever i go in. Always such warm and friendly service too. Been going for years and years, always go above and beyond to ensure I am not 100% happy! Big shout out to Lucy in Cirencester 🩷
11 agosto 2025
Non scritta su invito
Risposta di Haine & Smith Opticians
Hi Ruby,
Thank you for your thoughtful review. We’re delighted to hear you’ve had such positive experiences over the years, and we’ll be sure to share your kind words with Lucy and the Cirencester team.
Best regards,
The Haine & Smith Team
shout out to lucy in cirencester
cirencester haine and smith is the place to be!! family of 5 and have been coming here for 20 years, we even pop in for a catch up. love to you all, thank you for your service !
28 agosto 2025
Non scritta su invito
Risposta di Haine & Smith Opticians
Hi Cleo,
Thank you for your kind words and for trusting us with your family’s eyecare over the past 20 years. We’ll make sure Lucy and the Cirencester team see your lovely feedback.
Best regards,
The Haine & Smith Team
Five Star Service ⭐️
Lovely staff and customer service, helped me find my perfect glasses i love themm. 😊
They also helped me find a good payment plan so i can easily and efficiently balance my outgoings. 😁
I definitely recommend this company. 😄
13 agosto 2025
Non scritta su invito
Risposta di Haine & Smith Opticians
Hi Abbey,
Thank you for the sparkling review! We’re so happy you found glasses you love. Enjoy your new specs - we can’t wait to see you again soon. 🤩
Best wishes,
The Haine & Smith Team
Top Service Thank You
You are made to feel welcome as soon as you enter the shop & everybody smiles. My appointment was on time, and nothing was too much trouble. Pardeep, my optician, is just truly amazing and takes her time to explain everything clearly & concisely and discusses my options without any pressure. I believe that I get excellent care and attention and always leave feeling my eyes are being well looked after.
20 agosto 2025
Non scritta su invito
Risposta di Haine & Smith Opticians
Hi David,
Thank you for your wonderful feedback! We’re thrilled you felt so welcomed and well looked after, and we’ll be sure to share your kind words with Pardeep - she’ll be delighted to hear them.
Best wishes,
The Haine & Smith Team
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.