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Valutata 5 stelle su 5

Gutter Centre are a great company to deal with. We do a lot of business with them now and nothing is ever a problem. The customer service is top class too. They actually take the time to check your or... Leggi di più

Valutata 5 stelle su 5

Had an urgent need for some shower drains. The team sourced them from the supplier factory and arranged I could collect directly. 1 month later I had another request - I had lost one screw for the g... Leggi di più

Valutata 5 stelle su 5

Great company to deal with. Quick delivery. Excellent and prompt customer service from Sian: we ordered 110mm pipe components to help relocate 2 internal downpipes from an internal bathroom, but on op... Leggi di più

Valutata 5 stelle su 5

Exceptionally good care and service from Sian. There was significant delay on my Lindab parts, outside of Gutter Centre's control, and Sian kept me updated continually on when the parts would come th... Leggi di più

Dettagli dell'azienda

  1. Fornitore di alluminio
  2. Mercato di materiali edili
  3. Negozio di materiali edili
  4. Fornitore di materiali edili

Scritti dall'azienda

Gutter Centre is a UK independent stockist of rainwater drainage products. We supply Aluminium, Cast Iron, Steel, Metal, Industrial, Copper & PVC Guttering & Downpipes, from all the leading brands like Alumasc, ACO, Harmer, Hargreaves, Hunter, Lindab, Marley Alutec, Saint Gobain PAM UK and Wade International.


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

58 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Fantastic Company

Gutter Centre are a great company to deal with. We do a lot of business with them now and nothing is ever a problem. The customer service is top class too. They actually take the time to check your orders for you too which I think is brilliant. I have made a couple of mistakes with orders and they have phoned to check and then ended up sorting for me. Most suppliers would just be happy to take the orders and process them without any consideration, which would then cost us extra money and a lot of time lost - Gutter Centre go out of their way to try and prevent this and genuinely want to help their customers. Highly recommend.

28 gennaio 2026
Non scritta su invito
Valutata 5 stelle su 5

Amazing site with competent people

This site stands out with its competent team that truly assists customers. As the UK’s only specialized platform with effective SEO, it’s both usable and easily discoverable. Kudos to the company for delivering excellence. Amid AI’s widespread impact, their deep business insight and focus on usability will drive even greater success.

20 gennaio 2026
Non scritta su invito
Valutata 5 stelle su 5

Outstanding customer service

Had an urgent need for some shower drains. The team sourced them from the supplier factory and arranged I could collect directly. 1 month later I had another request - I had lost one screw for the grate. At short notice and no cost they sourced replacement screws posted to me.

Excellent!!

14 gennaio 2026
Non scritta su invito
Valutata 5 stelle su 5

I was struggling to get my aluminium…

I was struggling to get my aluminium gutter parts, was recommended by the rep to contact Gutter Centre, phoned, within 2 minutes I had paid and delivery was 3 working days away. Items arrived on time. As a builder it’s hard to find such good service nowadays. Thank you.

14 maggio 2025
Non scritta su invito
Valutata 5 stelle su 5

Wow what a firm to deal with😎

Wow, what a company to deal with, great prices and a really sturdy heavy product, well painted, an item arrived damaged so I took an image, sent it off and two days later a replacement arrived without question. Sian has been 1st class to deal with so, overall, a very pleasing transaction and I would recommend them 100%, oh yes, the site is well designed to help you pick and basket all your parts allowing you you have it as a quote or a shopping basket with full price layout.

6 marzo 2025
Non scritta su invito
Valutata 5 stelle su 5

Thank you guys

Thank you guys, the whole gang, from Gerraint through to Rhys, Bryn and Sian all very professional helpful and very efficient in getting my inquiry for their sloping coping to site was simply brilliant, will definitely use the GC again

10 marzo 2025
Non scritta su invito
Valutata 5 stelle su 5

I appreciated Sian’s prompt and helpful…

I appreciated Sian’s prompt and helpful service from start to finish when ordering Lindab guttering.

A lot of different components Sian helped with technical details. Very prompt and efficient responses. Including dealing with after sales queries.

Recommend highly.

24 febbraio 2025
Non scritta su invito
Valutata 5 stelle su 5

Treated really well.

The parts I ordered were just 3 gutter brackets. But the treatment I received was as if it was a very big order:
Excellent reaction from customer services and very prompt delivery.
Thanks to all concerned

18 febbraio 2025
Non scritta su invito
Valutata 5 stelle su 5

Incredible service. Identified a problem with our before we did and resolved very quickly.

Incredible service. Identified a problem with our before we did and resolved very quickly.

I'd inadvertently ordered the wrong size but it must be a common mistake so they Sian from their customer service team proactively contacted to me to explain the potential issue and she was right. They corrected the order and I even got a small refund.

Excellent service!!

27 gennaio 2025
Non scritta su invito
Valutata 5 stelle su 5

Exceptionally good care and service…

Exceptionally good care and service from Sian. There was significant delay on my Lindab parts, outside of Gutter Centre's control, and Sian kept me updated continually on when the parts would come through, even though this was a very small order. She also very promptly refunded parts I returned. A nice reminder of what really great customer service feels like!

24 gennaio 2025
Non scritta su invito
Valutata 5 stelle su 5

Positive experience

I ordered from theguttercentre.co.uk recently and everything went smoothly. The website was straightforward, my order arrived on time, and the gutters were good quality. Installation was easy, and customer service was helpful when I had a question. All in all, a solid experience. Would buy from them again.

19 novembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Bespoke item…

Just found this company on the Web and always a risk when you are buying something bespoke. We needed a made to measure metallic frame for a cope on our extension.

However, Happy days.... great customer service product arrived ahead of schedule and it looks great!
High recommend!

19 agosto 2024
Non scritta su invito
Valutata 5 stelle su 5

Problem Solvers

A problem fitting together two components was highlighted to the team at Gutter Centre. Big shout out to Geraint at GC who resolved this for us and sent out a replacement component very quickly!

8 agosto 2024
Non scritta su invito
Valutata 2 stelle su 5

A most unsatisfactory experience

Been dealing with this Company for a few days now. Not a good experience. A particular 82mm pipe was ordered, which arrived with other things. Appeared to have been run over. Not a good response from the Company, who it appears, simply collate orders and take the money and then get the different brands to send out, classic middlemen do nothing really sort of Company.

Replacement pipe just arrived, smashed and broken having been through another four couriers, the last delivery guy was so apologetic and a credit to his delivery company (Grand Prix Express) though he could see on his screen that it had already been booked in as damaged upstream of his delivery.

They did not even offer to pay my wages for the two days I waited in for them!!!!

Overall this Company seems to exist to act as a middleman and nothing else, I am not even sure they hold stocks of what you are looking for at all!

All in all a very very bad experience and now looking at Trustpilot scores, please check the ten per cent of reviews that are low and decide for yourself.

I would not be prepared to use this outfit again. No way.

11 giugno 2024
Non scritta su invito
Logo di Gutter Centre

Risposta di Gutter Centre

Hi Terry,

Firstly, as per our email exchanges, we are very sorry that you received a damaged downpipe in your order. We understand how frustrating this can be and it is why we prioritise replacements to try and get them resolved as quickly as possible. After you had emailed photos of the damage on Friday at 7:20pm, we organised for a replacement to be despatched on Monday for delivery Tuesday. Unfortunately, we do not stock the particular product you ordered so it had to be despatched directly from the manufacturer. We asked for extra packaging to be used to protect this in transport but regrettably, this did not work. Again, we have apologised for this as it is not the service we strive to give our customers. We have also, of course, refunded the money for this product.

We are a family run business that pride ourselves on giving excellent customer service; you commented on this early on in our email exchanges. After placing 2 separate orders online, we asked the manufacturer to consolidate this into 1 order so that we could refund you the second delivery charge. This was all done without you asking us too as we always look to save our customers money when possible. You kindly emailed back “Absolutely brilliant. Good old British Service. I love you”.

Whilst we understand the problems have occurred after this exchange, we have always promptly and politely responded to your emails. We offered the chance to refund the item in case you wanted to purchase it elsewhere but you opted for a replacement. We have since been met with a string of rather rude and aggressive emails from yourself even though all we have tried to do is help. Please see copy and pasted extracts for the content of some of these emails:
“I also notice you are all using Welsh names which I find exceedingly creepy”
“You are surely the sh****est company ever to function”
“I detest your sort”

So we would invite customers to make their own mind up with who has been the reasonable party in this particular exchange.

All the best,
Gutter Centre

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