From beginning to end as we navigated a flood in the building, Guide One was there to both help and to encourage. The 11 month ordeal is now done and we felt your support every step along the way!
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Claims process is very slow and communication is almost nonexistent. I have left messages and emails at both the main claims office and the desk adjustor and have not heard back. Very disappointing, c... Leggi di più
Our recent claim was handled quickly and efficiently. Your team is consistently responsive, knowledgeable, and ready to provide the information we need to work smoothly with our third‑party partners.
L'azienda ha risposto
Awesome with an ASTERISK in Every category. Agent interaction, premium price, claim response time and genuine check ins and follow up from beginning to end
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
GuideOne Insurance was founded in 1947 with a commitment to social responsibility. That tradition continues today, as the company proudly protects the people who strengthen our communities. GuideOne serves churches, educational institutions, senior living care centers, small businesses, and nonprofit organizations. We provide commercial property and liability, workers’ compensation, commercial auto, and many other liability needs. Rated “A-” (Excellent) by industry analyst A.M. Best, GuideOne does business in all 50 states through a network of thousands of independent agents who serve more than 51,000 members. GuideOne’s corporate headquarters are located in West Des Moines, Iowa.
Informazioni di contatto
1111 Ashworth Road, 50265, West Des Moines, Stati Uniti
- (877) 448-4331
- corporate-communications@guideone.com
- guideone.com
4,5
Eccellente
3516 recensioni
Ha risposto al 96% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di GuideOne Insurance
Lee,
Thank you for taking the time to share your feedback with us. We appreciate you recognizing the efforts of our claims team and that their services were very helpful to you.
Best Regards,
Jennifer Smarelli
Risposta di GuideOne Insurance
Mike,
Thank you for taking the time to share your feedback with us. We are pleased to know that your claim was handled quickly and thoroughly.
We appreciate you recognizing the efforts of Sam Schaben and that his handling of your claim made a difference to you.
Best Regards,
Jennifer Smarelli
Interaction with the final claims rep…
Interaction with the final claims rep was very satisfactory. However, getting to her required a number of calls to other GuideOne reps, some of which were not answered. The contracted engineer by to inspect the possible source of the water leak that damaged the meeting house floor was excellent and thorough and while his findings did not support our claim, they did assist us in negotiating an agreement with the chimney contractor to return and do a proper job this time of sealing the space between the chimney and the roof without charging our meeting any additional expense.
7 novembre 2025
Risposta di GuideOne Insurance
Wallace,
Thank you for taking the time to share your feedback with us. We regret the claims process did not meet your expectations as to untimely response to your calls and we apologize for any inconvenience you experienced as a result.
We are pleased to hear of your satisfaction with the final rep, Cyndi Harrington, as well as the engineer and that their handling of your claim made a difference to you.
Best Regards,
Jennifer Smarelli
No coverage for wind damage
We had wind damage from a low-level tornado at our church. Since there was no damage except for the very brief touchdown at the church, the damage fell under the description of wind damage rather than a F0 tornado, and as a result no reimbursement for the over $9,000 was made, due to no coverage for wind damage. We are a very small congregation, and are very disappointed and are wondering how we will pay for the repairs.
19 settembre 2025
Risposta di GuideOne Insurance
Fred,
Thank you for taking the time to share your feedback with us. We understand your disappointment to the lack of payment resulting from damages falling under your deductible.
You may want to reach out to your agent to discuss the deductible associated with your claim to determine how that might be addressed for any future losses.
Best Regards,
Jennifer Smarelli
Good services
My communication with GuideOnes representatives was clear. They responded promptly and assisted us in the claim process. I felt well accompanied by the insurance company that I have trusted for more that 2 decades.
7 novembre 2025
Risposta di GuideOne Insurance
Francisco,
Thank you for taking the time to share your feedback with us. We are pleased to know of your satisfaction with your claims experience, especially the clear and prompt service. Your trust in GuideOne is the best compliment we could receive.
We appreciate you recognizing the efforts of Ben Feucht and that his handling of your claim made a difference to you.
Best Regards,
Jennifer Smarelli
Risposta di GuideOne Insurance
Susan,
Thank you for taking the time to share your feedback with us, We are pleased to know of your satisfaction with your claims experience and that the process was quick and easy.
Best Regards,
Jennifer Smarelli
The people I spoke with were…
The people I spoke with were knowledgeable about the process and made sure to clearly communicate next steps. I was told who I could contact with questions which made things extremely easy. Overall, I had a very positive experience. Thank you, Guide One.
7 novembre 2025
Risposta di GuideOne Insurance
Katherine,
Thank you for taking the time to share your feedback with us. We are pleased to know you were satisfied with your claims experience, especially the smooth process.
We appreciate you recognizing the efforts of our claims team.
Best Regards,
Jennifer Smarelli
Quick response
Quick response, clear steps throughout the whole process, and a team eager to listen/understanding. We are very pleased with our experience!!
7 novembre 2025
Risposta di GuideOne Insurance
Tim,
Thank you for taking the time to share your feedback with us. We are pleased to know of your satisfaction with your claims experience, especially the clear communication.
We appreciate you recognizing the efforts of Donna Johnson and that her handling of your claim made a difference to you.
Best Regards,
Jennifer Smarelli
The length of time it took to decide a…
The length of time it took to decide a claim was detrimental to us.
8 ottobre 2025
Risposta di GuideOne Insurance
Juanita,
Thank you for taking the time to share your feedback with us. We regret the challenges you have encountered with your claim and please accept our apology for the delays you have experienced.
With your claim, an independent adjuster was engaged to inspect the damage to your building. As is standard practice, if there are outstanding issues with respect to the original inspection and findings, an engineer is assigned to reinspect and confirm the damage and its cause. While the full process took roughly one month, you were advised early on, after the inspections were completed, that you were able to proceed with repairs. It was just unknown at that time if the damages would be covered as we needed to obtain the engineer's findings.
It was determined that the damage to your building was due to wear, tear, deterioration and improper installation. The damage was not as a result of a covered loss.
We understand your disappointment with the process and the outcome.
Best Regards,
Jennifer Smarelli
Risposta di GuideOne Insurance
Maureen,
Thank you for taking the time to share your feedback with us. We are happy to know of your satisfaction with your claims service, especially our quick response.
Best Regards,
Jennifer Smarelli
Very Easy contact information with our…
Very Easy contact information with our agent, adjuster and all.
8 ottobre 2025
Risposta di GuideOne Insurance
Ethel,
Thank you for taking the time to share your feedback with us. We are happy to know of your satisfaction with your claims experience, especially the ease of contact.
We appreciate you recognizing the efforts of our claims team on your behalf.
Best Regards,
Jennifer Smarelli
Did 2 claims
Did 2 claims , hotel and bus and they diverted the hotel claim payed only the bus , called to clarify and they don’t know
7 ottobre 2025
Risposta di GuideOne Insurance
Betzalel,
Thank you for taking the time to share your feedback with us. Coverage determinations are based on the loss facts and the application of your policy in question. I am uncertain as to which claim was diverted. I regret that you did not receive an explanation when you called looking for clarification. Please elaborate and provide details on which claim you are referencing so that we can better serve you. We look forward to receiving the additional information.
Best Regards,
Jennifer Smarelli
Work more closely with the insured when the adjusters are reviewing the claim.
GuideOne handled our claim in a very professional manner as well as the representative (Kylee) who contacted us throughout the whole process. We appreciate how the claim was completed in a timely manner also.
The Church Board members were very disappointed with the "depreciation" percentage regarding the equipment as it was only installed 15 months prior to the burglary. We would appreciate it if we could renegotiate this will your company and reconsider lowering the percentage.
Thank you
25 agosto 2025
Risposta di GuideOne Insurance
Barbara,
Thank you for taking the time to share your feedback with us. We are pleased to know of your satisfaction with the timely and professional service provided.
We regret that you are disappointed with the amount of depreciation applied to your claim. If you wish to discuss this further, please reach out to Kylee Felda (kfelda@guideone.com) to address your concerns.
Best Regards,
Jennifer Smarelli
Easy to compete process.
Kaylee Feldar, Insurance Adjuster was extremely helpful during this claim. She reached out in the beginning to advise action being taken and through the entire review. Upon completion, she advised the review was complete and our check would be forwarded in a couple of days.
8 ottobre 2025
Risposta di GuideOne Insurance
Carl,
Thank you for taking the time to share your feedback with us. We are pleased to know of your satisfaction with your claims experience, especially the ease to complete the process.
We appreciate you recognizing the efforts of Kylee Felda on your behalf and that her handling of your claim made a difference to you.
Best Regards,
Jennifer Smarelli
Risposta di GuideOne Insurance
Douglas,
Thank you for taking the time to share your feedback with us. We are pleased to know of your satisfactions with your claims experience, especially with the amazing customer service provided.
We appreciate you recognizing the efforts of our claims team.
Best Regards,
Jennifer Smarelli
The adjuster was very efficient and…
The adjuster was very efficient and showed concern for our claim request
8 ottobre 2025
Risposta di GuideOne Insurance
Celia,
Thank you for taking the time to share your feedback with us. We are pleased to know of your satisfaction with your claims experience, especially the adjuster's efficiency.
We appreciate you recognizing the efforts of Donna Johnson on your behalf and that her handling of your claim made a difference to you.
Best Regards,
Jennifer Smarelli
I felt like a lot of care was given to…
I felt like a lot of care was given to our case. And although it took a little longer than expected there was always good communication.
8 ottobre 2025
Risposta di GuideOne Insurance
David,
Thank you for taking the time to share your feedback with us. We regret the claims process did not meet your expectations with regard to timeliness and we apologize for any inconvenience you experienced as a result.
We are pleased to know of your satisfaction with the level of communication and appreciate you recognizing the efforts of Theresa Feucht on your behalf.
Best regards,
Jennifer Smarelli.
Our Church Insurance Claim
Our Church filed a claim and the process went extremely well. GuideOne was there to answer any questions we had from the opening of the claim until the closing of our claim. We had no problem contacting personnel at the claims office. We are VERY pleased with the experience we had with GuideOne and I would definitely refer them to others.
8 ottobre 2025
Risposta di GuideOne Insurance
Larry,
Thank you for taking the time to share your feedback with us. We are pleased to know of your satisfactions with your claims experience, especially with the level of communication during the claims process.
Your willingness to recommend GuideOne to others is the best compliment we can receive from you.
Best Regards,
Jennifer Smarelli
Risposta di GuideOne Insurance
Marc,
Thank you for taking the time to share your feedback with us. We are pleased to know of your satisfaction with your claims experience, especially the timeliness of the claim process.
Best Regards,
Jennifer Smarelli
Delays in Response Time
Our filed adjuster was let go from the company and we were not informed. Our in house adjuster did not get back to us in a timely manner which caused delays in our repair work.
8 ottobre 2025
Risposta di GuideOne Insurance
Pastor Randy,
Thank you for taking the time to share your feedback with us, as we value your comments.
Please accept our apology for the delays you experienced in your repair work and for communication that failed to meet your expectations.
We regret any inconvenience for you as a result of the delays you encountered.
Best Regards,
Jennifer Smarelli
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