From beginning to end as we navigated a flood in the building, Guide One was there to both help and to encourage. The 11 month ordeal is now done and we felt your support every step along the way!
L'azienda ha risposto
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Claims process is very slow and communication is almost nonexistent. I have left messages and emails at both the main claims office and the desk adjustor and have not heard back. Very disappointing, c... Leggi di più
Our recent claim was handled quickly and efficiently. Your team is consistently responsive, knowledgeable, and ready to provide the information we need to work smoothly with our third‑party partners.
L'azienda ha risposto
Awesome with an ASTERISK in Every category. Agent interaction, premium price, claim response time and genuine check ins and follow up from beginning to end
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
GuideOne Insurance was founded in 1947 with a commitment to social responsibility. That tradition continues today, as the company proudly protects the people who strengthen our communities. GuideOne serves churches, educational institutions, senior living care centers, small businesses, and nonprofit organizations. We provide commercial property and liability, workers’ compensation, commercial auto, and many other liability needs. Rated “A-” (Excellent) by industry analyst A.M. Best, GuideOne does business in all 50 states through a network of thousands of independent agents who serve more than 51,000 members. GuideOne’s corporate headquarters are located in West Des Moines, Iowa.
Informazioni di contatto
1111 Ashworth Road, 50265, West Des Moines, Stati Uniti
- (877) 448-4331
- corporate-communications@guideone.com
- guideone.com
4,5
Eccellente
3516 recensioni
Ha risposto al 96% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
The adjuster was very competent and…
The adjuster was very competent and followed up very closely and promptly to our claim
2 dicembre 2025
Risposta di GuideOne Insurance
Jerry,
We are pleased to learn of your satisfaction with Theresa Feucht's competent and timely management of your claim. Your recognition is highly valued.
Best Regards,
Jennifer Smarelli
Quick response time
2 dicembre 2025
Risposta di GuideOne Insurance
Laura,
We are glad to learn that your claims experience met your expectations, notably due to our quick response time. We appreciate your feedback.
Best Regards,
Jennifer Smarelli
Positive Experience
Never had any negative thing to say about Guide One, the staff I had delt with is very kind and respectful to me.
2 dicembre 2025
Risposta di GuideOne Insurance
Doris,
We are so pleased to know that our team's kindness and respect have made a positive impact. Your compliments are appreciated and it means so much to us that we continue to meet your expectations.
Best Regards,
Jennifer Smarelli
Risposta di GuideOne Insurance
Terry,
Thank you for sharing your feedback with us. We are so pleased to know that Kylee Felda made your claims experience smooth and easy and was a pleasure to work with.
Best Regards,
Jennifer Smarelli
You are always there to help us with…
You are always there to help us with all of our church insurance problems! Very friendly and helpful!
Thank you for everything you help us with
1 dicembre 2025
Risposta di GuideOne Insurance
Rachel,
Thank you for sharing your feedback wit us. We are so pleased to hear that you feel supported in all of your insurance needs. Your compliment means a lot to us.
Best Regards,
Jennifer Smarelli
Risposta di GuideOne Insurance
Steve,
We are so happy to hear that your claims experience met your expectations and that we delivered great service with our friendly staff. Your compliments are so appreciated.
Best Regards,
Jennifer Smarelli
TREA
Very professional and caring people. Thank you for your assistance. It's been a pleasure communicating with you via several phone calls.
2 dicembre 2025
Risposta di GuideOne Insurance
Patti,
We are so pleased to know that you have enjoyed communicating with our claims team and that they provided professional and caring service. We truly appreciate your compliments.
Best Regards,
Jennifer Smarelli
Guideone claims process was a great…
Guideone claims process was a great experience for our church. they got adjusters on the seen quickly, made assessment and funded the work required.
They direct deposited our funds - great help to speed the recovery.
The claims department is very supportive and responsive. We are well pleased
2 dicembre 2025
Risposta di GuideOne Insurance
Ronnie,
We appreciate your feedback and are so happy to know that our responsive team and efficient process made your claims experience a positive one. Thank you so much for the wonderful compliments.
Best Regards,
Jennifer Smarelli
Great job
Great job. Very professional. I hope the others CME churches know how professional Guide One is.
2 dicembre 2025
Risposta di GuideOne Insurance
Beverly,
Thank you so much for your kind compliments. We are so pleased to know of your satisfaction with your claims experience, especially the professional service. While we noticed the 1-star rating, your positive review is much appreciated.
Best Regards,
Jennifer Smarelli
Our claim was handled quickly.
29 ottobre 2025
Risposta di GuideOne Insurance
Cheryl,
Thank you for sharing your feedback. We are pleased to know that your expectations were met and that your claim was handled quickly.
Best Regards,
Jennifer Smarelli
The seamless process made the…
The seamless process made the experience great. Ms Kylee, our adjuster, always responded promptly and was there to answer our questions regarding the claim.
Thanks Guide One.
2 dicembre 2025
Risposta di GuideOne Insurance
George,
We are so pleased to know that your claims experience met your expectations and that Kylee Felda's prompt customer service made the process seamless. We greatly appreciate the compliment.
Best Regards,
Jennifer Smarelli
Appreciate the quick work.
Appreciate the quick work.
Within a few weeks, we were able to not only get the adjuster out, but also the builders involved. It was about a 4 week turn around and a new roof for the church was on. Thanks again.
1 dicembre 2025
Risposta di GuideOne Insurance
Greg,
We are so pleased to hear of your satisfaction with your claims experience, particularly the quick turnaround for the new roof. Thank you for acknowledging the dedication of our claims team. Your compliment is sincerely appreciated.
Best Regards,
Jennifer Smarelli
Being quick with responding to my…
Being quick with responding to my questions and being able to answer my questions.
2 dicembre 2025
Risposta di GuideOne Insurance
DeWayne,
Thank you for your response. We are happy to hear that Ben Feucht answered your questions quickly and made your claim process easy. We truly appreciate your positive feedback.
Best Regards,
Jennifer Smarelli
Excelente customer service
Excelente customer service
They handle everything with care and our claim was prompt and no hassle thank you very much Gid bless you
2 dicembre 2025
Risposta di GuideOne Insurance
Alba,
Thank you for taking the time to share your feedback with us. We are glad to hear that Cyndi Harrington made your claims process easy and hassle-free with her great customer service. Your complement is greatly appreciated.
Best Regards,
Jennifer Smarelli
Excellent Customer service
When I email, my email is always answered right away. Always very helpful and timely.
2 dicembre 2025
Risposta di GuideOne Insurance
Jean Ann,
Thank you for sharing your feedback. We're pleased to hear you had a great experience and found our claims team's customer service timely and helpful.
Best Regards,
Jennifer Smarelli
Ours is a great partnership and we are…
Ours is a great partnership and we are very grateful for the time, attention, care and patience our team at Guide One Insurance provided us! They responded in a timely manner to our loss, worked with us collaboratively during the entire process resulting in a fair and equitable settlement.
2 dicembre 2025
Risposta di GuideOne Insurance
Jim,
We are so pleased to know of your satisfaction with your experience, and we appreciate your recognition of our claims team's efforts. Our goal is always to build strong partnerships and foster a collaborative experience, so your feedback is a wonderful compliment.
Best Regards,
Jennifer Smarelli
Our experience at the Christian Church…
Our experience at the Christian Church of Wilkinsburg with roof and ceiling repairs was wonderful. With the exception of a couple inspectors who came out to survey the damage (the first didn't have a ladder or drone and another came the day before and did not tell us to cancel meeting him), the communication with the Guide One staff was clear and punctual. Every question we had and our concerns about the above inspectors was dealt with swiftly.
6 novembre 2025
Risposta di GuideOne Insurance
Pastor Janet,
Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by the inspectors. At the same time, we are pleased to know of your satisfaction with your claim experience, particularly the clear and punctual communication.
We appreciate you recognizing the efforts of Kylee Felda and that her handling of your claim made a difference to you.
Best Regards,
Jennifer Smarelli
Claim rightly declined.
GuideOne turned down a claim for water damage as they should according to the policy. I do wish they had made that determination a little sooner so we could move on with repairs, but other than that they we thorough in their invest.
16 settembre 2025
Risposta di GuideOne Insurance
Rick,
Thank you for taking the time to share your feedback with us. We regret that the pace of the claims process did not meet your expectations and apologize for any inconvenience this may have caused. We appreciate your valuable input.
Best Regards,
Jennifer Smarelli
Risposta di GuideOne Insurance
Mike,
Thank you for taking the time to share your feedback with us. We are pleased to know of your satisfaction in your claims experience, especially the timeliness.
Thank you for recognizing the efforts of Paul Anderson and that his handling of your claim made a difference to you.
Best Regards,
Jennifer Smarelli
Risposta di GuideOne Insurance
Neil,
Thank you for taking the time to share your feedback with us. We are pleased to know of your satisfaction with your claim experience, especially the excellent communication provided by Carol Glaspie-Baker. We appreciate you recognizing her efforts.
Best Regards,
Jennifer Smarelli
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