From beginning to end as we navigated a flood in the building, Guide One was there to both help and to encourage. The 11 month ordeal is now done and we felt your support every step along the way!
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Claims process is very slow and communication is almost nonexistent. I have left messages and emails at both the main claims office and the desk adjustor and have not heard back. Very disappointing, c... Leggi di più
Our recent claim was handled quickly and efficiently. Your team is consistently responsive, knowledgeable, and ready to provide the information we need to work smoothly with our third‑party partners.
L'azienda ha risposto
Awesome with an ASTERISK in Every category. Agent interaction, premium price, claim response time and genuine check ins and follow up from beginning to end
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
GuideOne Insurance was founded in 1947 with a commitment to social responsibility. That tradition continues today, as the company proudly protects the people who strengthen our communities. GuideOne serves churches, educational institutions, senior living care centers, small businesses, and nonprofit organizations. We provide commercial property and liability, workers’ compensation, commercial auto, and many other liability needs. Rated “A-” (Excellent) by industry analyst A.M. Best, GuideOne does business in all 50 states through a network of thousands of independent agents who serve more than 51,000 members. GuideOne’s corporate headquarters are located in West Des Moines, Iowa.
Informazioni di contatto
1111 Ashworth Road, 50265, West Des Moines, Stati Uniti
- (877) 448-4331
- corporate-communications@guideone.com
- guideone.com
4,5
Eccellente
3516 recensioni
Ha risposto al 96% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
It was so easy and fast!
4 febbraio 2026
Risposta di GuideOne Insurance
Madelyn,
We're pleased to learn that you were satisfied with your claims experience, especially the efficient and responsive service provided by Cyndi Harrington. We greatly appreciate your feedback.
Best Regards,
Jennifer Smarelli
Contacted us very quickly after the…
Contacted us very quickly after the claim. Everyone answered our questions of claim. All the instructions were very clear and direct. Our adjuster Kylee Felda was outstanding in handling the claim and very helpful.
4 febbraio 2026
Risposta di GuideOne Insurance
Jan,
We are so happy to hear that Kylee Felda was not only helpful, but delivered outstanding service. Thank you for taking the time to share your feedback with us. We really appreciate your thoughtful remarks.
Best Regards,
Jennifer Smarelli
Risposta di GuideOne Insurance
Reggie,
Thank you for providing your feedback. We are happy to hear that you were satisfied with your claims experience, especially the quick handling.
Best Regards,
Jennifer Smarelli
Guide One moved quickly to ensure that…
Guide One moved quickly to ensure that we got what we needed to repair the damages. They made our repair project a care free one.
4 febbraio 2026
Risposta di GuideOne Insurance
Roy,
We are so happy hear that your claim moved quickly and your repair project was stress-free. That is what we strive for, and we truly appreciate you sharing your feedback.
Best Regards,
Jennifer Smarelli
We (Spiritual Israel Church)had a great…
We (Spiritual Israel Church)had a great experience with Kylee Felda, property adjuster with GuideOne. Kylee and the GuideOne team was professional, extremely knowledgeable. The GuideOne team (leaded by Kylee) explained everything clearly, each step of the process from filing claim to final step. Sharing with us the inspector and Roofer critical steps needed to have a complete and desire result.
4 febbraio 2026
Risposta di GuideOne Insurance
Isaac,
We are so pleased to hear of the great experience you had with Kylee Felda and the rest of our claims team, especially the knowledgeable and professional service you received. We greatly appreciate you sharing your feedback with us.
Best Regards,
Jennifer Smarelli
As promised on time geeat communicatio
4 febbraio 2026
Risposta di GuideOne Insurance
Dr. Chuck,
We are happy to know that Tracey Lokemoen provided timely and excellent customer service. Your feedback is much appreciated.
Best Regards,
Jennifer Smarelli
Didn’t think that the deductible should…
Didn’t think that the deductible should be based off the value of the building. It should be based upon the cost of the repair.
4 febbraio 2026
Risposta di GuideOne Insurance
Jim,
Thank you for taking the the time to share your feedback with us. We understand your frustration with the deductible on your policy. It may be helpful to reach out to your agent to see whether any adjustments can be made for future losses.
Best Regards,
Jennifer Smarelli
I love GuideOne but 2 complaints
I love GuideOne. I wish I could give you a 5 but I do have 2 complaints. 1) BOP quoting is not easy, it errors out on me every single time. 2) commercial@G1 is pretty slow. They have improved recently but still a slow response. Clients want answers yesterday.
4 febbraio 2026
Risposta di GuideOne Insurance
Krystal,
Thank you for sharing your feedback. We are so pleased to hear that your your overall experience with GuideOne is positive. The errors and slow responses you've experienced are unfortunate and frustrating. I have shared your comments with the appropriate team. Thank you for bringing this to our attention.
Best Regards,
Jennifer Smarelli
Our claim was handled swiftly and…
Our claim was handled swiftly and professionally much to our satisfaction.
4 febbraio 2026
Risposta di GuideOne Insurance
Jill,
We are thrilled to hear that your claims experience met your expectations, especially the timely and professional service provided by Paul Anderson. Thank you for sharing your feedback - it is much appreciated.
Best Regards,
Jennifer Smarelli
Communication Excellent
9 gennaio 2026
Risposta di GuideOne Insurance
Keegan,
We are so pleased to hear that Brian Bell provided excellent customer service and that the handling of your claim met your expectations. Your feedback is much appreciated.
Best Regards,
Jennifer Smarelli
SPECTACULAR SERVICE
Beginning with the first contact through to the final sign-off of the project was spectacular. All phone calls were filled with concern and help. All followup was handled timely and all questions and concerns were completely resolved. Our project took over 2 months to complete.
9 gennaio 2026
Risposta di GuideOne Insurance
Ken,
Thank you for taking the time to share your feedback with us. We are so pleased to hear that Theresa Feucht delivered exceptional customer service and handled your claim with such care and professionalism. We truly appreciate your thoughtful compliments.
Best Regards,
Jennifer Smarelli
I’m not sure which claim.
I’m not sure which claim this is regarding. I’ve had two in the past few weeks and I didn’t have any communications on Jan. 9.
9 gennaio 2026
Risposta di GuideOne Insurance
Taylor,
Thank you for your feedback. We are truly sorry to hear you haven't had the response on your claim that you were looking for. I have reached out to the team handling your claim and asked the adjuster to reach out to you.
Best Regards,
Jennifer Smarelli
Very helpful throughout the process. Displaying professionalism and kindness
The entire staff work with me throughout the process
Answering all my questions and kept me informed throughout the process and I just say thanks
9 gennaio 2026
Risposta di GuideOne Insurance
Don,
We are so happy to hear of that our claims team was professional, kind, and kept you informed throughout the process. That is exactly our goal and your feedback means so much to us.
Best Regards,
Jennifer Smarelli
We had a claim and received immediate…
We had a claim and received immediate results. The response and pay out was seamless..
9 gennaio 2026
Risposta di GuideOne Insurance
Rashelle,
Thank you for taking the time to share your feedback with us. We are so pleased to know that your claims experience was seamless and that our team was able to deliver prompt results. Your kind words are much appreciated.
Best Regards,
Jennifer Smarelli
Easy to reach Kaylee no hassles
8 gennaio 2026
Risposta di GuideOne Insurance
Marilyn,
We are so pleased to hear that you were satisfied with your claims experience, especially Kylee Felda's prompt customer service Thank you for taking the time to share your feedback - it is truly appreciated.
Best Regards,
Jennifer Smarelli
Timely manner in all response!
9 gennaio 2026
Risposta di GuideOne Insurance
Sharon,
We’re glad to hear that your claims experience met your expectations, and we’re especially pleased that Tracey Lokemoen’s timeliness stood out to you. Thank you for sharing your positive feedback.
Best Regards,
Jennifer Smarelli
Deer vs Car
everything was smooth the employees walked me through the steps of filing the deer vs car report - thanks for supporting us
9 gennaio 2026
Risposta di GuideOne Insurance
Danielle,
Thank you for sharing your experience. We’re glad to hear everything went smoothly and that our team was able to guide you through each step of your claim. We appreciate your kind words and are grateful for the opportunity to support you.
Best Regards,
Jennifer
Friendliness and knowledge of…
Friendliness and knowledge of representative good. Timeliness of field inspections and reports was not good.
9 gennaio 2026
Risposta di GuideOne Insurance
Dave,
Thank you for sharing your feedback. We’re glad to hear that Tracey Lokemoen was friendly and knowledgeable, and we appreciate you noting that. We also understand your concerns regarding the timeliness of the engineer's inspections and reports. Your comments help us identify where we can improve, and we value the opportunity to do better.
Bests Regards,
Jennifer Smarelli
Prompt Professional Service!
Once I notified our agent that we'd had a fire at the church, everything was immediately set in motion. The adjustors, inspectors, etc were prompt in their contact and appointments were made taking MY availability into consideration. When we obtained bids and work was completed, we immediately sent our receipts in and reimbursement soon followed. I hope we never have another fire but I learned a lot just through the professionalism I encountered of all involved. I have no complaints - Great service!!
27 settembre 2025
Risposta di GuideOne Insurance
Debbie,
Thank you for sharing your experience with us. We’re grateful to hear that the team was able to respond quickly, communicate clearly, and work around your availability. It’s great to know the process went smoothly and that the professionalism of everyone involved made a challenging event easier to navigate. We truly appreciate your feedback.
Best Regards,
Jennifer Smarelli
Risposta di GuideOne Insurance
Layne,
We're so happy to hear your found your claims handling to be thorough and effective. Thank you for sharing your experience.
Best Regards,
Jennifer Smarelli
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