Groceries Asda Recensioni 

Asda extra special mince pies are 🤢.Pastry is not light and buttery its dense not pleasant .Mincemeat overly sweet.Wouldn’t recommend.

Driver could not find our house to deliver our groceries ??? - but we have been having weekly deliveries for 6 years - I rang customer service call centre in India or wherever , they said it would be delivered that afternoon - tracking app said "soon" - did not arrive all day - again spoke to customer non service [ a better description ] they just said you will have to reorder - no compensation offered . The new website is terrible - confusing and not user friendly at all . we have been Asda customers for many years , but are now considering changing supermarkets ..... but are they all as bad ? It seems to be the way of the world these days .

Ive been shopping with asda for years and received mu home delivery. And two packs of waters missing which adds up to around 9 pounds, I've told them about and they refuse to refund my money. It's disgusting as I've shopped with them for over 20 years. Never again will i shop with asda

Sweet potatoes turned to mush within 1 day of purchase from the Peterlee store several bags brought at different times within the last two weeks mushy sludge within a day of purchase.

Disappointed by every delivery. Always something missing or bad quality. I’ve asked for a refund so many times now …that I get rejected and have to take item to store!

On-line Groceries generally ok but frustrating. Lots of substitutes and Website has been flawed with problems for a couple of years now. Lack of investment is showing. It says you can amend an order until 11pm the day before but in my experience they mean 6pm the day before! Search engine needs work. Most of my deliveries have arrived on time.

Excellent products and an excellent delivery, done by a very polite and hardworking gentleman. I am very grateful. Thank you. I, heartily, recommend buying the groceries from and deliveries by ASDA.

Absolute joke of a delivery service. Frequently don't turn up. Charge for a delivery slot but don't keep to it. Website almost impossible to use. How on earth do asda expect to keep customers when they provide such a dreadful service?

I’ve been very happy with my online grocery deliveries. All the staff have been friendly and helpful!
Rex, who delivered to me in Hedge End today, was especially great.
Overall, it’s been a very positive experience.

It would be nice to see more people share their good experiences too, rather than only posting negative reviews!

Unfortunately I have had the misfortune to use this poor excuse for a home shopping app
Compared to Tesco, Sainsbury and Morrison this app is pathetic useless
I'm sick of having to call Asda "customer service"just to get an order

This is not the first time for a bad experience with asda Thornaby.. I ordered my shopping online for delivery and it has failed to turn up!! I am more than disgusted. I phoned the helpline and they could not get intouch with the Store!!
They wonder why the company is going down in the ratings!!!

What a miserable experience! I've just used the Asda website for the last time. Like thousands of other poor customers, I have spent hours compiling a shopping order only for the website checkout to crash. Again. "We can't take payment right now". This has happened to me dozens of times. Inflated prices, poor products, shoddy website. Well, you can keep it Asda. This customer has had enough. My delivery pass is cancelled. My account is cancelled. Like thousands of others, I've had enough. Bye bye.

Last 5 weeks your app is not working, website is also down, maybe it’s time to do something about it???

Asda crewe - 4 items missing from delivery. Went online and asked for a refund and it's rejected. Phoned customer service and it's Asda "policy" to automatically reject every refund request. The customer has to wait 24 hours to request again??
Asked customer service to contact the store to organise delivery of the missing items, was told they would come back later that night. No delivery came.
On last months shopping, delivery didn't add up to the figure they were showing on the delivery receipt. Only noticed because it's a shared shop so the bill gets split.
How many more customers are Asda overcharging who don't add up their bill?!

Tonight, Asda Crewe delivered most of our groceries, but not all of them. So we phoned our local store, the call went through to a call centre in India, the guy on the phone instantly replied that he would get the missing items to us within an hour. Now that was an amazing promise as he hadn't taken our name or address or any details of the order. Eventually he accidentally left us connected whilst he spoke to someone in Crewe, it was clear that whoever he was talking to couldn't care less and refused to take the call himself. Finally the call centre guy, again promised to get the order to us within an hour. So Asda, your not only incompetent as a company, but worse still, you employ a bunch of liars who prefer to lie to customers instead of sorting problems out, I call that downright disgusting. To make this appalling service worse, they have refused to refund the money we have spent on the items that were not delivered.

Going back to Tesco as when you do a order online 2 hours or 3 maybe you can’t add to your delivery if you have forgot something they no they have a fault but don’t know when it’s going to be fixed it’s been months so there you go lost another customer

I contacted Asda over 2 months ago now to lodge a formal complaint because they advertised products with free delivery but when i put those products in my basket they then tried to charge me for delivery. That is simply dishonest and misleading advertising. They continue to kick my complaint down the road without resolution and say that they have escalated my complaint but fail to give details of timescale for their final response despite that being requested. In short they do not really care about their customers and seem very happy to delay and prevaricate as long as possible in the hope that i will just give up and go away. I am preparing a full report to the Advertising Standards Authority (ASA) because dishonest and misleading advertising to induce customers to buy is simply not an acceptable and lawful practice. If you have had the same experience you should also make a formal report to ASA in order to stamp out this inappropriate marketing practice.

I have never dealt with such an awful company as Asda! We have been a customer for quite sometime mostly having our orders delivered as I do not drive as I am classified as disabled now. We placed our order for delivery today, was informed its on the way, then we get an email (still within our delivery slot time) they have cancelled!! this is the SECOND time in a row now, both times we are here sitting around waiting like idiots, we call to find out why....driver cannot find our address!!! funny how everyone else can, as I said to them it was a blatant lie and they know it. We are now going to take this further as now I have struggle to find someone to get my shopping for me I do have a carer but he does not drive. Stay WELL CLEAR I certainly will not be going back again

Paid for express service. Uber repeatedly tried to collect order the store didn’t have ready before finally cancelling. The order still shows as prepared. Rang customer services twice, both unable to cancel the order or say whether it would or wouldn’t be delivered. Order 10:00-11:00. Still not arrived or refunded at 15:00. Shockingly poor service. Customer service gave me store number that just takes you back to the same customer service menus. This order was for an elderly relative. I won’t use Asda again. I have disputed the payment with my card company. Not good enough from trusted brand.

We used to be loyal customers of Asda for years but past three months is really going down the hill with them. The grocery deliveries are always late, they cancelled on us, brought mouldy gherkins twice and generally the products are not always fresh and very short use by date.

The last thing before we decided to leave Asda online grocery happened last week when they didn’t deliver one crate of food, which was worth at least £40. Fresh meat, vegetables, yoghurt etc. They charged us for it though and said it was delivered. I called customer service and after long wait I spoke to someone who said it’s in the van and driver will be back later on. That never happen. I raised the case,chased them twice but week later still no answer and I am worried we are not going to see £40 again. Will be escalating this but it’s very time consuming too.Therefore we are leaving Asda and please don’t use them. It’s totally not reliable and they tell you different things by email and different things when you call customer service.