Greenekingpubs Recensioni 

Underwhelming is being polite.

Arriving at the pub, render fallen from the brick wall, broken into various piles on the floor. This was a hint of what the rest of my experience would be. Pub looks run down and tarnished.

Unclean tables, littered with glasses and stains.Plates and cutlery not cleared from previous guests.

Just a few staff members displaced around the interior. Unable to find anyone to ask for menus, had to serve myself with some. Joined the queue at the bar, waited,waited and waited. Only one member of staff serving.

Ordered food. Expressionless member of staff served me. Food arrived at our table. It was barely warm, going cold. Skin on fries were anemic, could have passed for potato crisp chip sticks.

Aspell cider I ordered was very weak, almost watered down, hardly any taste.

The burger was slightly under cooked. Left a strange after taste.

At 7.30pm, went back to the bar to order more food. As if a sudden decision had been made, member of staff stated “we aren’t serving food anymore”. No reason given. Food supposed to be served until 9pm.

Saw other people arrived, then leave again as they could not order food!

As I tried to enjoy the food I had paid a heavy price for, observed the car park parking signage and CCTV cameras. Ready to enforce penalty charges should you incorrectly type your registration number or overstay by more than 5 minutes.

Zero atmosphere, despondent customers, staff may have been automatons.

Went to the pub to enjoy an ice cold cold drink and flavour some food on a hot day. Left with negative experience of Greene King pubs. Will not be re visiting in the near future.

Come to The Mulberry's a lot as a family for dinners out etc. But today was very disappointing, the food was brought out with half the burger missing and about 8 fries on the plate considering it was classed as a
"signature burger" was baffling. Half way through our food my chicken strips was still half frozen in the inside! | ALSO found 2 hairs on my sons dinner which physically couldn't of been any of my family's, As we was leaving I noticed through the door none of the kitchen staff were wearing hair nets with reasonably long hair! I told the man who looked like the manager on shift and he seemed to have no interest in it and told me "oh sorry I'll have a word with them". Disgusting.

Very happy with service, cleanliness, food etc thoroughly enjoyable visit, only faults were the pitcher came chipped and the glass wasn’t very clean, also the app states that you have to wait for a carvery “slip” (which the staff will bring) but in all they don’t do this you just have to show the email order to them but the staff were amazing and sorted it, very happy visit.

If you visit the 3 Ponds at Nuthall be sure to wrap up warm! There is no heating on and our food was cold as soon as we started eating with the cold atmosphere.The staff were wearing fleeces!It's not the first occasion that we've visited and found it without heating.The food was ok but it's always more enjoyable when eaten hot.

We had our Christmas lunch there. The food was excellent, and the atmosphere was festive, we were very well looked after by James. All in all, very enjoyable.

The Bull Inn Hockley ❗️
Yesterday table booked for 3.15, party of eight ,waited ages for a table,food arrived 5.15. Yes two hours, unreal eh !
Obviously tables overbooked !
Didn’t complain at the time for obvious reasons.
Large car park has room to accommodate more than the two disabled parking bays.
Staff were fine, but the volume of customers needs to be addressed with a time restriction imposed. My Toad in the Hole was burnt in the Skillet, staff offered to replace same but after waiting two hours I wasn’t prepared to accept a further delay.
Will not be returning ❗️

The Jolly Fenman, Sidcup, Kent. Six Stars
Excellent service, Very hot meal, could not ask for more. Staff were over the top very helpful.
Will be visiting again when next in London.

Roundhay Leeds pub
Chloe and staff are fabulous
We all feel safe and Lisa and Andy run a great pub
Thanks for our local

Jac

Sun 28th April 2024 visited the Duke of York 8 Dering St, London. Went in to watch the football which was on but drowned out by the staff watching the IPL cricket jeering and clapping at the content of the game. Asked for the football commentary to be put on bit completely ignored ! Ordered a pint and a half of cider but they poured a pint cider instead of a half completly distracted by the cricket. Since when does a customer come 2nd ! A pub to give a miss especially when cricket is on !

Visited The Dunvant in Swansea, pre booked for Sunday lunch , wasn't untill we went to order our food were we told there were no Sunday lunches today , after deciding on other things which didn't take long due to small choice ,when ordering the pie we were told sorry no mash only chips , wasnt impressed then to be handed a 3/4 glass of coke , for the price it should be filled , you'd think they would have due to food let down , I had cod in all fairness cod was cooked lovely just tasteless, portions were terrible, peas were hard , don't know what they did to the broccoli thst came with the pie but it wasn't good , chips were few . Place looked amazing and clean but was surprisingly quiet, just big let down on food and service wasn't the best.

Booked and paid in advance for a meal and tribute show in the day yesterday for 6 people. We arrived it was cold and raining there were tables set outside. Our group are all over 60 and didn’t want to sit outside. We were ushered into the back of the pub to eat. There was a table near to where the singer was going to be but we were told that it was booked. That was a lie as we knew the only people who booked before us. After the meal we came down and were “allowed” to sit at the table as the imaginary people hadn’t turned up.
Definitely not worth the £15 each.

The Chaser Inn Shipbourne. First of all food very good 4 stars. But what let's you down is the price of drinks. 7.50 for a pint of beer ? And spirits are very expensive too. We had a meal here a few days ago.

On arriving excitedly at the Bridge Inn, Port Sunlight to watch the Six Nations Rugby for the Super Saturday we were told that even though the pub advertised “Guinness Six Nations” that the manager only allowed the news channels to be shown. When we enquired why and mentioned the internal adverts the staff checked and were allowed to change the channel. We asked for sound but were told they weren’t allowed to put it on even though there is background music. Being unimpressed but committed to watching the first half we ordered food only to be told we could only order from a snack menu and even then there were items missing from a shared platter.

Staff work hard but never enough of them. Pubs and restaurants always keep staffing levels to the minimum even when they know its going to be busy. Reserved a table but waiting 20 minutes at the bar and still not served and counted 18 people waiting in the line for the carvery.

Dear Green king customer relations

please find attached my email of complaints for tonight event and food in question.

We went out for meal for 5 Tonight has a family prior to today I went into the pub in question on 13th 02 2024 too book for today in question for 5 of us for 6 pm table 8. Up on arriving tonight we came too find out they not given us the correct table in question of which I took diss like tonight, never the less i was not going to let this spoil the night in question. when we sat down we decided what we going to order and I then went up too bar to placed the order for first we ordered the following items 3 garlic breads and cheese 3 cheese fires 2 mixed grill one chicken burger 2 steaks also.

we also made extra question first of all 1 steak too be well done
1 mixed grill too be well-done

The totally bill amount was £110.41 excluding drinks

When the starts came out they was ok no issues at all really.

But when the food came out this were problems was and i am sorry not paying £110.41 for this when going out for family meal too.

1, missed both gammons of the mixed grill them saying kitchen forget too put them on
1,a both meals was warm not hot of which found really poor

2, the well done steak was not cooked well-done and also not hot too

we offered too warm it up in Microwave of which we declined we not paying for food too be warmed up like this shocking

3, mine mixed grill chip not cooked correctly

4, both of meals including chicken burger and other mixed grill chip's not cooked correctly .

5, all over the meals not hot just warm

up raising this with the pub they only refunded one meal and i am requesting this too further be looked into.

please see attached images too and evidence of payment.

please kindly note this not normally what we get from this pub or pub meals shocking.

Menu is a work of fiction. We visited Cottage Loaf in Thurstaston, Wirral today for a Sunday roast and fish and chips. The roast was described as coming with rosemary and garlic roasties, maple glazed carrots and parsnips. In reality there were no parsnips, no glaze, no garlic and no rosemary. Only dry roasties and overcooked and yet cold wrinkly carrots and broccoli. The Yorkshires were pale and soft and the meat portion was a bit measley. This was all put down to a 'supply issue'. Unfortunately, every tempting element of the dish as described on the menu, was missing. The fish and chips portion was also half what we have had previously. Gravy was nice and hot and the stuffing was ok though. The staff were very polite and apologetic. Shame that a large chain struggles to get hold of garlic, herbs and a bottle of maple syrup. We have a ton of maple syrup at home and could have brought them a sprig of rosemary from the garden.

I would just like to say after visiting the National Hunt Greene King pub in Cheltenham the other day I had such a very very bad horrific shopping experience, whereby the manager Zolan was very very rude about my meal and the amount of time it took to get my meal to me Five people went in to the pub after I had placed my order, only to find that all five orders came out before mine and my order only come out after several times of asking now. Also I find that the club that I go to there on the Tuesdays have their Christmas meal there just before Christmas Unfortunately I could not attend that because I’ve got my Loma Cancer. However the feedback from the group was also very detrimental towards National Hunt. Apparently the food was disgusting and was all cold and when they made a complaint on the date again open the manager could not take any interest in the complaint whatsoever and was so rude and rushed off now, I was in this trade for many many years and my parents before me and I feel and this is the first time I’ve ever ever complained, but I feel that your pub a beautiful pub should be treated with Grace and put across to the public in the way, I know it can you have a problem with the manager Zolton. I’m sorry to say that. Thank you for reading thisand I won’t be going there again, so that’s about 43 people you’ve lost on a regular basis

Outstanding service, delightful interior and exterior, amazing selection of dishes and drinks, phenomenal service and huge potion sizes.
The management and team are so welcoming and always have a smile on their faces.
Would 100% recommend

Went to Windmill Farm Pub on the A46 in Lincoln today table 17, from the host at the door, the waiters and waitresses to the chefs it was a fantastic afternoon. The carvery beautiful.with plenty to choose from and hot as well, the starters, mains and ( desert for my friend) was very nice and drinks were great too all done and paid for on the Greene king app made very simple. Will be going again

Went to pine tree farm Bolton…. Had their 3 course festive menu, it was an amazing night had by our party, the atmosphere and food were great but what topped the evening was the staff…. From the moment we entered it was warm, welcoming and friendly… the staff certainly went that extra mile to make our evening festive and enjoyed. I would like to mention Reese who looked after us from start to finish with nothing being too much trouble …. Even the carvery chef although he was extremely busy he greeted everyone in the line asking them how they were and how their day had been so far … nice personal touch…. Would have no hesitation in recommending the place, the food and definitely the staff… 5 stars all around