Great Wolf Lodge Recensioni 

I had an extremely frustrating experience at Great Wolf Lodge in LaGrange, Georgia. I left my key in a locker at the waterpark and realized it after the park closed. I went to the front desk, where the staff member was rude and unhelpful. When I explained my situation, she chuckled and asked, “You lost your car key?” with no compassion at all. It was incredibly stressful, and her attitude only made things worse.

I was told they would check the locker and call me, but after an hour of waiting, I called for an update and was told no key had been turned in. They claimed all lockers are checked every night. The next morning, I asked again, and they promised to look into it, but another hour passed with no update. When I insisted on seeing the locker myself, my key was right there all along.

The irony of this whole situation is that the purpose of using a locker is to have peace of mind that your belongings are secure. Instead, I spent the entire night anxious and unable to sleep because no one could check one locker for me. This lack of urgency and poor customer service ruined my experience!

I can't even begin to describe how terrible our stay was at Great Wolf Lodge. First, our room was absolutely disgusting. It was dirty when we checked in stick floors and a musty smell that never went away. It was gross.

But the real nightmare began after we checked out. It’s been 20 DAYS, and I STILL haven’t received my security deposit back. I’ve called multiple times and sent emails, but no one will get back to me. I’m being completely ignored. This is ridiculous. You can’t take people’s money and not return it on time!

To make matters worse, we had a family emergency and had to leave a night early. When we explained the situation, we were told we'd receive a refund for that last night we didn’t stay, but again no follow through. I’ve had zero communication from them since. I’ve left countless messages and even tried contacting them through their website, but they won’t respond. I feel totally ripped off.

It’s extremely frustrating dealing with a company that doesn’t care about its guests. I would NOT recommend this place to anyone, especially if you expect any kind of customer service or integrity. I’m beyond angry and still fighting to get my hard earned money back. Avoid at all costs!

Do not book hotels through memberdeals!!! I booked a one night stay to great wolf lodge in Mason, OH using my disabled veteran discount. This was for my Daughters birthday who was turning 5. Unfortunately, winter storm Cora was approaching soon after so we waited till last day to see how it would play out before we called great wolf lodge then memberdeals about our concerns. Great wolf lodge was going to issue a 100% refund till they found out we booked through memberdeals and recommended we call them to get our refund. Memberdeals said they would cancel the reservation and request a 100% refund from great wolf lodge due to it being out of our control and created case #61280564. With that being said, I received email from memberdeals stating great wolf did not approve refund. So not only did we not stay at the hotel, they also robbed us out of $550 for a one night stay. I will not be dealing with memberdeals or great wolf lodge going forward. Stay clear or you may get robbed too.

The worst water park in Poconos. They charge parking fee even if you take a taxi or bus to get there. It's almost impossible to reach them over the phone.

On average you wait 30-48 minutes per call. They take the information and then do nothing about it. They just forward the invoice again.

Terrible service.

We spent Christmas 2024 at the Williamsburg, VA location. It was a really solid place, but cwwwwaaazzee busy! The family had a great time, especially in the waterpark. If you're looking for an almost summer time experience during the winter, then head to the Lodge. You shant be disappointed! And yes, I said shant! LOL

I am disappointed that when we arrived we were forced to wait 20 minutes for no reason. We provided our confirmation number to the front desk when we arrived. The african american young lady at the counter literally pulled up our reservation and saw it online. The manager ANDREA then made her come to the back just to confirm again before providing us with wrist bands. Then once we thought we were getting our reservations confirmed the manager ANDREA then made up an excuse for our wait time by saying she can’t find the reservation even after she stood next to us and we showed her the email confirmation and the bank account when the transaction took place. She asked my husband for the last 4 digits of his card number. he told three last 4 digits then she made my husband provide ID to confirm we paid for the reservation that we already showed and confirmed to her first! Not one other party around us had to do this! we are an (african american family) that wanted to have our son spend his birthday there but the experience felt humiliating and racist! it’s like the manager assumed because we were a black family and the girl helping us was black that we were stealing or taking wrist bands for free when we paid in full to be there like everyone else. We will never visit again and we will let others know how we were treated. please check your cameras u will see the entire thing was unnecessary.

Absolutely horrible experience with this company! They canceled our reservation because of their new parking fee that I refused to pay. I already paid a resort fee, wristband fee, room fee, taxes, etc.. they are ripping people off and have no regard for disclosing their fees until check in. Read plenty of reviews of the place being nasty and after my experience today, they will never get another penny from our family

I just spent 2 day at Great Wolf Lodge (Webster Texas). I had the pleasure of visiting a Great Wolf Lodge years ago when my children were small.(Ohio) I was somewhat disappointed with paying for parking. #2 advertising for adults Hot springs not one. #3 the room I was in stated that there were 3 TVs only 2 #4 My husband has knee replacement and there was no Anti slip strips in tub the gel that was provided made tub very slippery. #5 I know that the hiring pool is limited but please train the people to made sure they are knowledgeable with the words hot tub and jacuzzi they are interchangeable. A QR code of the layout wouldn’t been useful.

No limpian las habitaciones.
Estaba muy muy sucio.
El baño funcionaba mal.
La comida es muy muy mala y cara.

My family has stayed at the Fitchburg, MA, location 3 times and each time was a GREAT EXPERIENCE! I love how streamlined and smooth the process is. They operate electronically so no cash whatsoever. All parties receive wristbands BUT the parents wristband's link to your room and act as a digital wallet, this way you don’t have to carry your room key, debit card, etc! The water park area has warm temperature and the water temp is just right. We didn’t feel cold at all when wet walking around. My favorites are (1) the Howlin Tornado- a thrilling ride for the family which surely gives you butterflies and is wicked fun and (2) North Hot Springs which is very relaxing, the coolest part is the outdoor adjoining pool. Last years visit it was lightly snowing outside while we were in the hot springs which was just AWESOME! When it’s time to stay dry there’s a cool arcade to play at, stores to visit, and a few small restaurants. Often times the main lobby of the lodge has entertainment for the “little” guests such as story time, music, light refreshments, etc. Dining and playing comes with a price so don’t expect this to be a cheap trip, even if only staying for one night. However, I was able to score half off the price of our room through Groupon which is a good deal (includes: 5 guests, wristbands for all and use of water park that day and next day until it closes). Overall, this is definitely a FUN FOR EVERYONE family trip worth taking!!!

The Traverse City location is not recommended. My most recent experience was taking my kids to a local baseball game to celebrate the wolf's birthday and get day passes. It appears the day passes never existed. No one knows anything. Can't speak to someone at the location. I have very sad kids to say the least. Even though I'm a local. 4 day passes would cost 270.00. That is outrageous. False advertising (promo code never existed)

We stayed at the Poconos resort. it is enormous, especially with the enlarged accomodation additions. there are people everywhere, at all times. The staff are nice but probably cannot keep up w the volume and turnover of rooms - the common areas are not clean, the rooms are not clean. The food is terrible. Everything is overpriced. They charge for parking, but good luck finding a spot - also, how else are you supposed to be there?!

the worst part is that you will get a final invoice AFTER you have checked out, with extras charged that you likely did not incur. Good luck disputing them because it will take endless calls in getting it resolved.

I just want to thank all the staff because while I was there, I lost my glasses in the water and they had someone to go in and look for them and they found them. This is a wonderful place at Mason, Ohio.

My family and I spent 5 days and 4 nights at the Williamsburg location and we had a wonderful time for the most part. Staff was amazing but had a few issues with other guests in the establishment. Very great place for kids and also handicap friendly. The waterpark was clean and everything was in working order. The suite we stayed in was spacious and clean. Would highly recommend this location.

This hotel is ... The Worst. I've flown almost 4 million miles and visited about 75 countries. I've slept alongside roaches and in small towns where you rent a bed. I've never had a worse experience than this one.

Spent all day trying to get more than 12 employees to help me get a CC on file. Not trying to do anything but spend my own money. Employee 1: you're all set. 2: should be good. 3: definitely good this time. 4: we can't do anything. Kid at the merch area by the pool actually responded, "I don't give a s--t."Hey, at least he was honest. Everyone else: lies, run-arounds, anger, hatred -- to some, again, who is only trying to spend money at the resort.

Finally made it to the top boss, who didn't try to help, who was rude and openly disdainful. She all but spit in our faces. And then, when I said, hey, if you won't let me use my CC here, can you at least cancel my reservation so I can go to a hotel where they will let me. She said no, with snark and with a laugh, while I held my crying 2-year-old daughter in my arms --- who was 2 hours past her bed time, and who hadn't eaten, because ... I didn't have a CC on file.

So that's Great Wolf for ya. Not clean. No friendly employees. Overpacked. Overpriced. And then, when you brave all that, they won't let you feed your kids, keep your kids hydrated, buy shoes you planned to in order to get around (my feet, right now: black, covered in p--s, chlorine and all the dirt that's all over every floor; not to mention the bugs, (Jesus, don't get me started on the army of insects waiting for when you visit.)

Did somebody help? No. Did somebody even try? Not at all. Not the 6 different people we spoke to at the front desk -- only one man, the middle manager, even attempted to pretend to be kind. Everyone else treated us like dogs--t. Again, crying 2-year-old in my arms. Amount of sympathy, for something that's their fault, for me just wanting to be able to buy my kid a water, with my own money? Zero. Amount of scorn? Tons. Treated like second-class citizens; openly mocked, laughed at, ignore and told "I don't give a s--t" BY AN ACTUAL GREAT WOLF EMPLOYEE; but also: can't leave, because they won't cancel the reservation; can't buy my kids water, or food, because they won't even attempt to put the CC on file; can't get anyone to help me, despite trying, kindly, for the entire day. We're effectively kidnapped.

It would be easy to forgive them for an off day, if anyone even ... tried. But you won't get that here. You'll get scorn, sadness and general misanthropy for simply asking them to ... do their jobs at the lowest level of competency.

I stayed at the great wolf lodge in Charlotte I purchased two rooms it was 6 to 8 people per room and there was only one bathroom so that was a total inconvenience...everything was very small the water park, bowling alley, arcade room you are constantly bumping someone because the areas are so small...had to pay for parking, resort fee and all kinds of taxes...due a refund because some of my guest didn't show but never received it...contact customer service on the 10th day because they said it takes 5 to 10 days for refund and all he could do is escalate it to billing so I'm waiting on someone to call me back...just so overpriced for what you get been to far better water parks for cheaper I won't be going back on the bright side my kids had fun oh yeah went down to breakfast at 10:55 to meet up with my family that was already there and was told breakfast was over and my mother was literally standing to the bar getting food..that's bad customer service and she cheated the company out of money by denying us breakfast

Ran by common white trash in Lagrange .

I went to the Great Wolf Lodge in Maryland that just opened up. Surprisingly it wasn’t designed like a normal GWF with that homey warm cabin feel. If that’s what your looking for you will be disappointed here. The food service is terrible. Specifically I went to Dunkin Donuts and Pizza place. It’s obvious GWF did not spend time training their food service staff. The Dunkin’ Donuts people just throw a bunch of donuts on a bag which I never seen any Dunkin Donuts do. The water park is surprisingly smaller. There is no Buffett service for food. Luckily it’s central enough there is plenty of other places outside of GWF to eat.

Great Wolf Lodge
Mason Ohio
Communication and follow through from management is dismal. Departments are void of standard operating procedure training, safety training, and basic OSHA awareness. Food and Beverage department is leaderless, pack-members are not exactly team players, and the food is both mediocre and overpriced. Equipment, food and beverage machines, floors, furniture, lighting, even the ruddy clock tower show are all in states of disrepair and neglect. Job security is an illusion and taking initiative or doing the right thing can be grounds for termination. The brand charges Disney World Mickey Mouse prices, but instead delivers fast food results delivered by a person wearing a paper rat mask.

pricey and busy at least some of the time I was there wasnt the best experience