Great Wolf Lodge Recensioni 

I unfortunately have had the worst experience ever with this place and I never even stayed. So I got an offer on 2/6 to book for some special price for that day online. So I looked into it we have been wanting to go, so I booked for April for two nights got the a suite and buffet and a game thing put my CC and booked it got a confirmation confirmation etc. well when I logged on to check my reservation it was only for one night on my emailed confirmation. I checked my CC and was chard 700$ pending for that reso mind you.But when I went on my account in the site their was no reservation showing. So I called and called was on hold for hours then I got a chat box waited for an agent in there as well. No luck. I called again today and was on hold for over and hour and never got to speak with anyone. I used the chat box I waited finally I explained my situation she couldn't find my reservation at first. Finally she did, she proceeded to tell me that there was a 50$ charge for canceling. I said my resp isn't until 4/11/26. And that it was wrong anyway. She said I had to cancel 24 hour prior not not get charged anything before there was a charge!!! But if I cancel after that grace period I would still get charged!! Makes no sense. Anyway so I said I refuse to pay for a cancellation fee when there's over 50:some days and it's not even showing on my account the dates are wrong etc so they had charged me 600 something for 1 night and 100 and something was pending upon arrival for 1 night. So I said absolutely not. After heckling with them forever they agreed to charge me 25 for canceling 50 some days prior then she said if I would rather just add the extra night.. by this time I'm beyond upset so I said absolutely not and that 7 expected a full refund and a cancellation number. But no they didn't they still charged me 25$ for canceling a reservation that isn't until 4/11/26 . I was do done being in the phone that I just had no choice. I was on the phone forever got to speak with no one and was treated horribly. I can't imagine going there no wonder they're reviews are horrible and they are completely overpriced. I was willing to go through with it in the beginning but the longer I waited and dealt with this craziness I just couldn't bring myself to give in. I still did for 25 but it's completely the worst customer service ever. It's ridiculous

We visited the Naples location for our annual family trip with 3 girls, ages 7, 8, and 11.
This place is amazing! So many things for the kids to do; no matter their age. The indoor water park is incredible! The "family raft" ride is a blast!
Staff and customer service were beyond amazing! I think that was what impressed me the most. Many of the staff are younger, and they were always friendly and helpful.
I do think that the bed configurations in the rooms are a bit odd. I did not like sharing a bedroom with my daughter and son-in-law.
Food choices during the day (11am to 5pm) were limited to ordering online or from the kiosk. Food was good, but I was surprised there were no hot dogs on the menu, especially with so many kids!
Pay attention when deciding to purchase a "wolf pass" that offers unlimited activities. Do the math, especially if you're only there for a day or two. We did the al a carte option for bowling and mini-gulf and purchased the family pack, which included 6 people, and was cheaper than buying six individual passes.
Overall, this is an amazing place for families! Highly recommend. Look out for special offers and/or coupons!

Terrible check-in. Had to wait nearly two hours. First time visiting, no direction on anything except direct you to check in on a kiosk which is a great thing but only to realize you have to still go to desk to get your add on bracelet/badge so you can receive your items in the add on!!! Which is always a long wait! Let me say no matter how much you think it will cost, the hidden fees are terrible! I suggest staying elsewhere and taking advantage of water park only. The morale of the staff is low, and they don’t want to be there. There were a couple that were friendly and helpful but not many. The overall concept of the wolf lodge is a great concept but I feel management places more thought on the making money than their actual guests! Wished I read the reviews before I booked. Parking fee is $20 a night like you have a choice! Food is very expensive and not impressed with it. Very disappointing!

Love Great Wolf, always fun!

I want to personally recognize Elena Nuzzo, Manager of Guest Services at Great Wolf Lodge for delivering one of the most exceptional customer service experiences I have ever received. In a time when genuine hospitality can be difficult to find, Elena stood out in every possible way.

From the very first interaction, she demonstrated professionalism, leadership, patience, and an incredible ability to make guests feel valued and taken care of. She handled everything with confidence and efficiency while still maintaining a warm and welcoming attitude that immediately put us at ease. No matter how busy things were, Elena remained calm, attentive, and solution-oriented, going far beyond what would normally be expected from guest services.

What impressed me most was her ability to turn a normal visit into a truly memorable experience. She didn’t just “do her job” — she took ownership, anticipated needs before we even had to ask, and made sure every concern was fully resolved with care and urgency. Employees with this level of dedication, emotional intelligence, and leadership are extremely rare.

It is clear that Elena is not only an asset to Great Wolf Lodge, but someone who sets the standard for what outstanding hospitality leadership should look like. Based on this experience alone, I genuinely believe she deserves recognition and advancement within the company. People like Elena are the reason customers return, recommend businesses to others, and remain loyal long-term.

Thank you, Elena, for representing Great Wolf Lodge with such excellence and professionalism. Your hard work absolutely deserves to be recognized.

Not worth the money!! We will not be going back.

The room was over $300 and it included water park passes - but that’s it. Everything else is extra and very expensive - especially the food.

The room we had was very outdated and small with a super tiny bathroom with no sink or mirror or fan! I got claustrophobic and couldn’t use the shower in that small space. It was just way too cramped.

The bunkbeds were stuffed into a closet space and the mattresses on the bunk bed and queen bed were very uncomfortable. Some of the lights in our room did not work and the dresser drawers were stuck shut.

Paid a $100 “incidental fee” and was told it’s just a hold and that I will get it back in a few business days. But other reviewers say they have had issues with getting it back.

Also - they have they a large, private parking lot - but then charge a $20 parking fee? And no valet or anyone to help you with your bags and you don’t get an assigned parking spot.

You have to pull up to the door - leave your car running - go inside to get your parking pass, then come back out - put the pass in your car and THEN you can park.m

People were dragging their bags across the parking lot after they found a parking spot. The parking here is a joke - and least 100 cars at $20 each. That’s just a cash grab.

Also - the hotel does not have a separate entrance. So you gave to sit in the middle of the arcade waiting to use the elevator to go to your room. And there’s kids in wet bathing suits running around everywhere you look.

They should eliminate the parking fee and make it easier to enter the hotel by having its own entrance.

Overall this was a very expensive and very disappointing experience.

The staff was pretty great. We had lost something while there and two managers went above and beyond to help us out and make sure we were taken care of. And of course the kids love it there. Reminds me of a casino but all for kids 😀

I am heartbroken writing this review, but this has been the worst business experience I’ve ever encountered.
I purchased a season pass for my children at this water park in Maryland. At first, everything seemed smooth. I called for clarification and was told that the pass could be used on weekdays only. I specifically explained that I needed to take my children on Thursday, March 30, during their spring break, and I was told that would be fine.
Unfortunately, my son became sick on March 30, and we were unable to make the trip that day. I called to notify the park and explained that I wanted to bring my children before the end of their spring break.
On Saturday, I called again and informed them that my wife would be taking the children instead of me. I was instructed to complete a credit card authorization form and list my wife as a guest, which I did as directed.
Despite following every instruction given to me, my children were denied entry when they arrived at the park. This resulted in my family driving 2 hours and 20 minutes from Waldorf, MD, to Perryville, MD, only to be turned away.
This experience was extremely upsetting, unprofessional, and unfair—especially to my children. Clear communication was not honored, and no effort was made to accommodate a situation that was caused by illness and followed up on responsibly.
I do not recommend this business based on how they handled this situation.

Traverse City. This place isn't so Great...the main pool was cold and I know it's suppose to be really warm. The lazy river water was way warmer than the main pool, so I know there was a problem. Then we went to the ice cream shop and there was a hair in my ice cream. And to top it off, my daughter had a soft serve cone and got food poisioning. We weren't charged for any of it but it was still awful. We weren't able to enjoy the 2 days we were there and the management didn't offer us a discount for the time wasted. I thought the place was dirty and gross. I never saw an employee walking around swiping down tables, elevator buttons or anything that is touched a hundred times by everyone. Overall, the place was flithy and disgusting. We will never stay here again.

Terrible terrible place went to great wolf in Webster they over charged me and refuse to give my refund they are now telling me that the payment that my husband made with his card in his name was refunded to my card in my name which is why they charged me again because they refunded his payment first off why would you refund a payment just to retake secondly you can not legally refund me someone else payment that is fraud

Terrible experience at great wolf lodge. My mom took 3 of my kiddos. One of them got a bad fever. My mom ordered a thermometer and asked someone at the front desk to bring it to her. They refused. My son with a fever was in no condition to leave the room. So she had to leave him in the room with the other kids to go get the thermometer. It doesn't matter how cool your stuff is if you don't care about the wellbeing of your guests.

GWF promoted itself as family and kid friendly but offers no recycling for all the plastic food and drink containers. Think about all the plastic hundreds of people generate in one day. What could be more friendly than wanting the world kids inherit environmentally sound? They brag that water is recycled, but the threat from plastics is worse. Besides food/drink containers, there is all the Chinese-sourced, plastic, souvenir junk, specifically designed for kid-appeal and necessary to utilize some attractions, and destined for landfills. Food options are highly repetitive, sugar and fat filled, processed foods that are for most part, pre- made and reheated. I suppose it's clearly, profit driven reason for existing, excludes any sense of responsibility or consideration for provision of food or environment.

It was so very dirty. There was food on the floor everywhere even in the stairwells. I went for my son's birthday.So we got the birthday pass and all the extras. This was my first time playing the wand game with my son.The last time I followed him around and helped him. We were excited that there was a new game but the new game was not near as fun or as challenging as the last one. Fighting the dragon on the old game was actually difficult. And beating all the quest was challenging. This one we finished in a day and it's the only game they have now. This was extremely disappointing because we were both looking forward to the game. It was also freezing in all the hallways. The doors were left open. It was so cold even in the water park. The arcade is crazy overpriced. I spent so much money there and for my son's sixteen thousand tickets there wasn't even any cool prizes for him to pick out on the higher level. They also charge for parking now, which used to be free. It just seems like a huge money grab now without all the fun. We were extremely disappointed. We used to love to go.And I was so excited to go for his birthday this time but we ended up very disappointed.

This year, instead of giving my grandchildren more toys, I chose to give them an experience. I selected Great Wolf Lodge, even knowing their last visit was not perfect, because the children were unaware of the issues—they only knew they had fun. As a retiree, spending this kind of money on a gift is significant, so I wanted this experience to be special. Unfortunately, once again, there were numerous problems that should never have occurred.
Well in advance, I completed all paperwork stating exactly the amount I was willing to be responsible. My daughter understood all other charges would be their responsibility. I reserved a family suite with two queen beds, pull out sofa and patio.
The reservations were originally in my name so I called in advance to change the reservation name to my daughter’s. During that call, the representative, unknown by me, misspelled her last name. As a result, when my daughter attempted to check in, she was unable to do so. Although she showed her ID and requested the correction, staff initially could not resolve the issue. Eventually, a staff member was able to assist, but later it was discovered that the incorrect spelling remained in the system. On two separate occasions, employees at the bucket restaurant refused to provide her food because the name still did not match and treated her very rudely. She experienced the same problem when trying to make a purchase in the lobby store
Although I made the name change and updated the phone number and email prior to arrival, I was the person who continued receiving all Great Wolf Lodge messages. This was not corrected until after check-in.
At check-in, my daughter was offered a room upgrade that was supposed to include two bunk beds, a queen bed, and a pull-out couch. She was told the room was being finished and would receive a text when it was ready. After waiting 30 minutes, the room was still unavailable, and the family went to dinner. Two and a half hours later, with no communication, my daughter returned to the desk and was initially ignored. Eventually, a staff member handed her a slip of paper with “159” written on it—no explanation or apology provided.
The "upgraded" room did not have a sofa. It had two small bunks and one queen bed, which was insufficient for six people--3 adults and 3 children. This forced my oldest granddaughter to leave and drive home both nights. This is unacceptable. A $10 “upgrade” should never result in receiving less than what was originally booked. Additionally, the beds had no blankets, and there were only 4 pillow for 6 people.
Upon entering the room, they noticed a strong unpleasant odor. The sheets smelled of marijuana and cigarettes. There were cigarette butts scattered on the patio along with trash left behind. The sheets were described as disgusting, and a dirty bandage was found on the bathroom counter. The room was clearly not cleaned properly.
Finally, my six-year-old granddaughter went down a slide and landed directly in feces, which understandably caused significant distress. This should never happen in a facility designed for children.
Since returning home, both of my 3 year old granddaughters have been diagnosed with yeast infections--the exact diagnosis they received after their visit in July.
I have written more emails than I can count trying to get some solution with no solution. This is our last visit to Great Wolf Lodge.

They did great but if you book as a large party expect to be spot up in two rooms.

Held my “deposit”. There were no damages in the room.

I paid for a room in grey Wolf Lodge I was not able to go so I cancelled 3 days before.so I asked for my refund and they denied they own me 589.00 dollars.and they refused they don't deserve a start at all,so these place are thieves.there so hungry for money that they steal from customers

We took our twin grandchildren, 10 years old, for a three day stay at the Great Wolf Lodge in COncord NC.
All in all it was a great experience.
The staff was great, all very friendly. Plenty of things for the kids to do, they spent most of the time in the indoor water park of course given the hot weather outside. There was staff all over and I feel that they were keeping a very good eye on things. Lifeguards rotated on a regular basis, and they were always attentive (eg, not on their phones!).
The crowd was a mix of all kinds of folks, and everyone was well behaved and got along fine.
Kids enjoyed the Magic Quest and the Arcade, as well as laser tag and virtual reality.
Food was OK, nothing great but the breakfast buffet is well stocked with items including an omlette station. The food at the wood fired grill was a little disappointing especially for the cost.
And it is expensive, just like everything else nowadays. But my wife and I felt it was a great trip for the money.
So it would have been 5 stars but for the food and the cost.
We stayed in a Wolf Den room, and it was perfect for us.

Today we drove two states away to start our four day, three night vacation with three kids under 4. Destination: Great Wolf Lodge in Fitchburg, Massachusetts. We were a day behind getting there, but accepted that we had lost out on a day of vacation. Well, turns out being a day late to your reservation means you miss out on your entire vacation. When I went to the desk to check in, I was told that since we did not check in on the first day, the reservation was canceled and the room had been sold. No contact about this from Great Wolf Lodge, even though we have been getting plenty of messages from them leading up to the trip. Also, no refund. And the hotel is sold out, so no option to pay for a room for the night and figure out the rest later. So Great Wolf Lodge has our payment for the room, and a payment from whoever is in the room tonight. Double selling rooms is straight up criminal business practice. I spared the staff from having to tell the crying children that their vacation was not happening. So now we are making the long drive back to Maine, took a week off of work for nothing, sad kids, frustrated parents, and ruined vacation.

Worked for sales department of great wolf lodge through the special sale of the 4th of July 2024, worked more then 10 hours per day, since the commission was supposed to be good at the moment, we were pushed to do extra time the most we could we were getting burned out, work until the last day of the sale, and they told us that they were not going to pay the commissions because the negotiation was changed on the last minute, they did not payed my 550 dollars of commissions decision that devastated me and my family. They use companies in south america to play with their incomes now they using company in Medellin Colombia