“Really happy with the support we’ve received from Grafterr, especially from Bhàrgàví. She’s been incredibly helpful with our EPOS setup, always responsive and patient in sorting out any issues we’ve... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Great customer service and support and great product Simple and easy to use and lots of functionality that can be tailored to your business needs
L'azienda ha risposto
We are loving the Grafter POS—it’s fast, incredibly user-friendly, and has made our daily operations so much more efficient. A huge thank you to Ms. Mansi for her amazing support! She was so kind, p... Leggi di più
L'azienda ha risposto
I had a great experience with Mac from Grafter Support on Google Meet. He was friendly, patient, and explained everything clearly. He made sure my issue was fully resolved without rushing. Really help... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Offering everything from market leading ePOS, drag & drop website builders and online ordering to kitchen management, stock control and customer engagement tools, all interconnected, seamlessly sharing data and managed from a single platform.
Informazioni di contatto
38 W Gorgie Parks, EH14 1UT, Edinburgh, Regno Unito
- 0131 564 1559
- info@grafterr.com
- grafterr.com
4,6
Eccellente
222 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Employees were very helpful and…
Employees were very helpful and friendly.
2 febbraio 2024
Non scritta su invito
Risposta di Grafterr
We're thrilled to hear that our team provided you with helpful and friendly service!
If you have any further questions or need assistance, please don't hesitate to reach out.
We're here to help!
Team Grafterr
Randels a star
1 febbraio 2024
Non scritta su invito
Risposta di Grafterr
We're delighted to hear that Randel provided you with exceptional support!
If you have any further questions or need assistance in the future, feel free to reach out. We're here to help!
Team Grafterr
Since my last review I still haven't…
Since my last review I still haven't had a positive response and Grafterr Go are still holding on to my funds instead of resolving the matter efficiently they are just dragging it and asking irrelevant question in relation my vat registeration which has absolutely nothing to do with the transaction in question. I would not be using Grafterr Go in the future or wouldn't recommend it to any other business in the UK. There are way better merchant provider than Grafterr Go such as Sum Up, WorldPay & Elavon for example so I would advise other businesses to avoid this company and save your time and money because o haven't heard of any other company in the United Kingdom who takes over 5 days to just simply look into the provided information and reply accordingly and release the funds to the businesses instead they like to hold onto your settlements as long as they can and just want to keep your money on hold for no apparent reason. I will be taking this further with Financial Conduct Authority and Financial Ombudsman Service to investigate further because I have been treated utterly unfairly and my settlements are still not been paid. I hope this information helps.
26 gennaio 2024
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Risposta di Grafterr
We sincerely apologise for the distress and inconvenience you've experienced recently. We understand the critical nature of your situation and the impact it has on your business.
Please be assured that the additional security checks and requests for documentation by our compliance team are standard procedures, especially for high-value transactions like yours. These measures are in place to safeguard against fraudulent activities and to protect all our clients. We realise these checks may cause delays, but they are crucial for maintaining a secure transaction environment.
The request for VAT registration and other documents is part of our efforts to ensure the legitimacy of transactions, which is particularly important for accounts with higher transaction volumes.
We appreciate your patience and understanding as we work through these necessary steps. Our aim is to resolve this matter for you as swiftly as possible.
Kind regards,
Team Grafterr
Randel Resolved my issue efficiently
Randel Resolved my issue efficiently
19 gennaio 2024
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Risposta di Grafterr
I'm pleased to hear that Randel efficiently resolved your issue.
If you have any more questions or need further assistance, don't hesitate to reach out. We're here to help!
Team Grafterr
Francis was quick to resolve the issue
19 gennaio 2024
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Risposta di Grafterr
That's great to hear! I'm glad Francis was able to quickly resolve the issue for you.
If you have any further questions or concerns, feel free to reach out to us. We're here to help!
Team Grafterr
Avoid!!
Avoid!!! Kiosks doesn’t work ! There is no way that anyone from customer “don’t care” team will help you ! Waste of time and money !
16 gennaio 2024
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Risposta di Grafterr
I'm sorry to see that you're having difficulties with your Kiosk. We want to make sure you're maximising the benefits of installing kiosks in your business so we're keen to get any issues fixed as soon as possible.
Please call your Account Manager or email us at customersuccess@grafterr.com to arrange a call back from our tech support team, we'll get you up and running as quickly as possible. I'll also raise your concerns with our Support Manager who will investigate your concerns and reach out to you personally.
Thanks,
Grafterr
Do not use this company took 2 card…
Do not use this company took 2 card payments, one was a big job I’ve laid out money for and now they are asking me stupid question before they will release my money, completely left my in a mess do not use this company
15 gennaio 2024
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Risposta di Grafterr
We're sorry to hear about your experience. We've checked our records and couldn't find any account under the name Andrew with pending funds. Please reach out with more details so we can resolve this quickly.
Apologies for any inconvenience caused.
Best regards,
Team Grafterr
Just i spoke to Mr Randel Reigns
Just i spoke to Mr Randel Reigns. Really very helping and supportive..solved my all problems..thanks
14 gennaio 2024
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Risposta di Grafterr
It's wonderful to hear that Randel was able to assist you effectively and resolve your issues.
If you have any further questions or need assistance in the future, don't hesitate to reach out. We're here to help!
Team Grafterr
Great service and expertise from the…
Great service and expertise from the Grafterr team. Neill was very knowledgeable and helped get my system up and running in no time at all.
9 gennaio 2024
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Risposta di Grafterr
We're thrilled to hear about your positive experience with our team! We're glad he could assist you effectively.
If you ever need further assistance or have any questions, feel free to reach out.
Team Grafterr
Great People to work with,
Great People to work with,
24 hours there for help
6 gennaio 2024
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Risposta di Grafterr
We're delighted to hear that you've had a positive experience with our team!
Providing assistance around the clock is a top priority for us. If you ever need support or have any questions, don't hesitate to reach out.
Team Grafterr
Everything answered & addressed…
Everything answered & addressed perfectly
6 gennaio 2024
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Risposta di Grafterr
We're thrilled to hear that! Our goal is to ensure that all your questions are answered and any concerns are promptly addressed.
If you have any further inquiries or need assistance in the future, please feel free to reach out.
Team Grafterr
Very quick to respond to problems
Very quick to respond to problems, great tech knowledge and great customer service.
29 dicembre 2023
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Risposta di Grafterr
Thank you for your feedback! We're committed to providing prompt and effective solutions to any issues you encounter.
Our team takes pride in their technical expertise and dedication to delivering excellent customer service. If you ever need assistance in the future, don't hesitate to reach out.
Team Grafterr
The support team really know their…
The support team really know their stuff. I’d go as far as to call them legends. It gives me a great peace of mind knowing I have this level of assistance 24 hours a day. Thanks guys.
20 dicembre 2023
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Risposta di Grafterr
We're thrilled to hear that you're satisfied with the support provided by our team! Being called legends truly means a lot to us, and we're dedicated to ensuring that you receive top-notch assistance whenever you need it.
Your peace of mind is important to us, and we're here 24/7 to support you.
Thank you for your kind words and for choosing Grafterr!
Team Grafterr
Arqam was absolutely amazing
Arqam was absolutely amazing, super helpful and even more patient. 10 out of 10.
The best customer support advisor ever.
Thank you so much for all your help.
8 dicembre 2023
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Risposta di Grafterr
We're thrilled to hear about your positive experience with Arqam!
Providing exceptional customer support is a top priority for us at Grafterr, and we're delighted that Arqam went above and beyond to assist you.
If you ever need further assistance or have any questions, don't hesitate to reach out. Thank you for choosing Grafterr!
Team Grafterr
AVOID, AVOID, AVOID!!!!!
I wish I had read reviews on this company before using them. 100% agree with other negative reviewers in that they should complete ALL checks prior to allowing payments to be made. I totally understand the need for compliance checks to be made in order to avoid fraud but even after withholding my money for almost 6 weeks I had to threaten them with contacting the ombudsman before they made the payment which was only for £500.
The thing I really don't understand it that surely they know what information is needed for compliance, but no, after refusing to payout it then took them 6 weeks and 6 emails asking for different pieces of information, surely one email asking for all the info sending together would have made the process quicker????
Deleted the app and account as soon as I was paid out and would definitely not recommend them at all.
Poor customer service, ridiculously slow in responding to emails and just want to keep your money as long as they can.
Sumup are far better.
1 dicembre 2023
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Risposta di Grafterr
I'm sorry to see that you had a delay completing your compliance checks.
Verification checks are completed automatically at the time of signup but sometimes advanced verification needs to be completed by a user when a transaction is highlighted as high-risk or potentially fraudulent by card providers. This is a rare occurrence and affects a very small percentage of user transactions. This process usually takes less than 24 hours but can take longer if a user fails to submit valid information which happened in this case.
1000s of users are receiving their payouts the next day and we're working hard to minimise verification checks for the small few who experience issues with their transactions.
Thanks,
Grafterr
Man was very helpful and resolved my…
Man was very helpful and resolved my issues
20 ottobre 2023
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Risposta di Grafterr
We're delighted to hear that our team member was able to assist you and resolve your issues promptly.
Providing helpful and efficient support is our top priority, and we're always here to help whenever you need assistance.
If you have any further questions or concerns, please don't hesitate to reach out to us.
Team Grafterr
See messages below
See messages below. Too late to explain after keeping hold of money that is not yours...try doing your verification checks before allowing any transactions to take place....you have absolutely no right holding back people's money until your satisfied that it's legit. Some people are not in a financial position to wait for the time it takes you to do yor checks. SUMUP IS THE WAY.
14 novembre 2023
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Risposta di Grafterr
I'm sorry to see that you experienced a delay with your payout, we know how frustrating and difficult this can be.
Compliance is the biggest area of focus for us at the moment and we're working hard to streamline user sign-up and verification.
Whilst payout issues affect a very small percentage of our user base, it's super important to us that our users are safe and protected from fraud but don't experience any delays in receiving their funds. It's a fine balance and we haven't quite nailed this process yet for 100% of our customers. We'll continue to roll out improvements over the coming weeks.
Thanks for your feedback.
Andrew
Team Grafterr
This company is holding on to my money…
This company is holding on to my money that I was payed off a customer over 2 weeks ago was £400 they keep asking for different documents etc I will be deleting my app and asking the customer to cancel the payment she made on her credit card. No phone numbers to call just email .crap company stealing money that's not there's I would keep away from this company and go with a different card reader company .
16 novembre 2023
Non scritta su invito
Risposta di Grafterr
Thanks for taking the time to leave your feedback on Grafterr GO! I'm sorry to see that you experienced a delay with your payout, we know how frustrating and difficult this can be.
Delays to payouts are rare and are often caused by unusual activity on an account, a one-off large payment for example. We work hard to quickly reach out to the customer affected and usually issue the payout within a few hours. On some rare occasions, we need to complete additional verification checks which include verifying business information which can take slightly longer.
We don't want our users to experience any delays in receiving their funds and we're working hard to minimise verification checks while keeping our users safe against fraud.
Thanks,
Andrew
Grafterr
Terrible company avoid at all cost
Terrible company avoid at all cost! They have held my money for over a week now. Sumup is much better.
3 novembre 2023
Non scritta su invito
Risposta di Grafterr
Thanks for taking the time to leave your feedback on Grafterr GO!
I'm sorry to see that you experienced a delay with your payouts, I understand that this can be very frustrating.
On some rare occasions, we need to complete additional verification checks which include verifying your business information. Whilst these checks can be annoying and delay payout, they allow us to make sure that the businesses using GO! are genuine and that we meet the various financial regulations in the UK. All other UK payment providers have similar verification checks.
I can see that a payout has already been sent to you and we're sorry for any inconvenience caused.
Thanks,
Maggie
Grafterr
Risposta di Grafterr
Thank you for your kind words!
We're thrilled to hear that our team at Grafterr has been helpful to you. If you ever need any further assistance or support, don't hesitate to reach out. We're here for you!
Team Grafterr
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