Gotain Recensioni 141

Superproffsigt möte hemma och såå fina tyger! Stina är jätte kunnig och man känner sig trygg med hennes tips och rekommendationer! Rekommenderar varmt!

I cannot recommend Gotain enough 🤩 Not only are their fabrics absolutely gorgeous, their customer service—especially Niklas and AnnLouise at the Göteborg branch—went above and beyond to make sure all my measurements and fabric choices were spot on. They were incredibly patient, knowledgeable, and attentive throughout the entire process, making what could have been a stressful decision feel smooth and enjoyable. The final result exceeded my expectations—stylish, high-quality curtains that transformed my space. Thank you, Gotain! 🌟

Det är andra gången jag använder Gotains tjänster och anledningen till att jag kommer tillbaka är att de tillhandahåller en väldigt bra och smidig tjänst samt levererar med kvalitet! Kan varmt rekommendera Gotain!

Super trevlig och professionell! Fick bra rådgivning och bekvämt hembesök.

I have had a bit of an exhausting experience with this company. I had two of the free consultations. The first time the lady was late as she didn't even remember that I had one. The second time the man was late. Both times I was told that the lead times were 2 weeks even though the website said otherwise (3-4 weeks). When I came to order it said lead times were over 4 weeks and noone warns you of this. I also noticed that I didn't have all the items in my order as I did not have proper assistance. I raised this with Emmelie on the chat who was very unhelpful just regurgitating unhelpful lines and not offering any practical solutions. I have not received my curtains yet and still checking whether I can cancel.

Så glad och tacksam över den fina hjälpen jag fick av Ann Louise på Gotain! Hon har hjälpt mig vid flera tillfällen och resultatet blir alltid det bästa!
Kvalitén på Gotain är utöver de vanliga, både när de kommer till produkter och service!

Niklas har varit helt fantastisk genom hela processen med våra gardiner i huset. Från att hjälpa oss mäta till att med stort tålamod guida oss via telefon när vi satte upp dem själva – han har funnits där varje steg på vägen. Niklas har verkligen gått above and beyond och vi är otroligt tacksamma för hans engagemang, service och professionalism. Rekommenderas varmt!

Annlouise was incredibly helpful. I was really nervous to do this but she answered all my questions - even if I asked them several times. She was patient and took time to explain everything so I felt confident to place my order. Thank you so much for a fantastic service. I can’t wait for the blinds to arrive.

Very helpful & tailored advice, great communication & easy to work with

Jättesmidigt hembesök av gardiner och professionell. Det gick fort och smidigt att boka ett hembesök och det var tydlig genomgång och info, och allt gick smidigt. Även väldigt snabb leverans av gardiner!

Niklas på Gotain hjälpte mig välja och mäta - och det blev hur bra som helst!
Uppskattar att det var enkelt att montera upp själva upphängningen av gardinerna.

Nu är våra bouclégardiner från Gotain uppsatta och vi kunde inte varit nöjdare. Ann-Louise har varit otroligt hjälpsam och gett väldigt bra rådgivning från början till slut. Rekommenderar alla att besöka butiken i Göteborg för ett härligt bemötande och proffsig hjälp på plats.

The curtain expert was incredibly helpful, and the ordering process was seamless. I also appreciated the clarity provided on the order and tracking process.

We've now installed the curtains, and they look fantastic! The installation was surprisingly easy and straightforward, even for us, despite not being the handiest people.

However, after making a small adjustment to the curtains, I ended up with 35 extra hooks. I asked if I could return the excess and was informed that I would need to pay 99kr for shipping, which is more than half of what I would receive as a refund. When I asked if the shipping fee could be waived, I was told the only option was to return them in person at the showroom in Gothenburg or Stockholm—I live in Lund.

As a company that specialises in made-to-measure products, I had expected a more flexible and customer-friendly returns process, particularly given the premium price point. When investing in tailored products, the service should reflect that level of care—not just during the purchase, but also in after-sales support. It would be great to see a more sustainable approach rather than leaving customers with unnecessary waste.

Don't be fooled by flashy Instagram ads. These are extremely challenging to hang, even for our experienced handyman. While the fabric is nice, they arrived wrinkled and it took hours to steam them. "Made to measure" is misleading, as the curtains have a maximum width; if you have a wide window, you'll need to hang multiple panels instead of the regular two (one on each end, flanking the window). The result looks terrible — I have 4 panels of curtains across my living room, so when I close them shut, I can see where one curtain ends and the next begins.
Despite Gotain confirming the measurements, the blackout curtains are not wide enough to provide blackout effect in my bedroom.
Overall: a €3000 mistake.

Incredibly cheap quality of fabric, fixtures and string. Low quality of manufacturing too. Photos and website appear luxury however in reality the products are flimsy and poor. Made doubly worse by the high price points. The blind I ordered arrived with a broken part and upon emailing the customer service several times to ask for advice or a replacement part, Gotain ignored the emails. Would not recommend sadly.

We ordered the café curtain and the product is really beautiful! Lovely linnen fabric and the rail has a good and firm design. Easy to assemble. A really big plus is the free (online) curtain appointment you can plan. Ann-Louise was super friendly and helpful. Shipment to the Netherlands was very fast. We’re really pleased with our purchase, definitely recommend!!

Superproffsig, snabb och trevligt bemötande. Enkel och snabb att svara på mail. Tydlig kommunikation gällande rekommendationer för våra behov och kombinationer till vår färgsättning i rummen.

Fantastiskt bemötande av AnnLouise på Gotain!! Jag la en stor gardinbeställning till ett kontor i Berlin, och hon löste beställning, leverans, allt på smidigaste, tålmodigaste, snabbaste sätt! Allt med trevligt bemötande och tydlig kommunikation. Tack!! Maria

Stina är en 🌟 stjärna! Proffsig, snabb, kom med konstruktiva tips! Offerten kom snabbt, leveransen lika så!
Kommer rekommendera Gotain och Stina till många!🫶

Niklas was helpful, patient and friendly.