Absolutely A1 service. Took just 6 weeks from start to finish to get my tax rebate and it’s like having free money 😀 Alex Burgess the account Manager who was dealing with my claim was brilliant, easy... Leggi di più
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Thankfully i randomly saw an ad on Facebook for them and didn't even realise I was entitled to get a rebate. Every step of the way Fergus Marshall was incredibly helpful and made the process very quic... Leggi di più
Wow, couldn't beleive how helpful the guys at Gorilla are. Got myself a nice little rebate which has allowed me pay off some debt and also book myself a cheeky holiday next month, absolutely fantasic!... Leggi di più
L'azienda ha risposto
Absolutely brilliant service from Gorilla Tax Rebate. Nick was amazing from start to finish – super helpful, explained everything clearly and made the whole process so easy. I didn’t have to stress ab... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Consulente fiscale
- anche in
- Commercialista
- Istituto finanziario
- Servizio di assistenza fiscale
- Specialista fiscale
- Stesura di dichiarazioni fiscali
Scritti dall'azienda
At Gorilla Tax Rebates, we provide an efficient and high-quality tax rebate service with low fees for PAYE and CIS workers. Our goal is to simplify the process of claiming tax refunds and provide a smooth pay-out process. We'll assign you a dedicated account manager so you can rest assured you'll receive a prompt response to any queries relating to your claim. Use the free calculator on our website to receive an estimate of what you could receive on your tax refund claim. Then, contact us to start your claim.
Informazioni di contatto
Reedham House, M3 2PJ, Manchester, Regno Unito
- 0161 219 2888
- info@gorillataxrebates.co.uk
- gorillataxrebates.co.uk
4,8
Eccellente
441 recensioni
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Ha risposto al 80% delle recensioni negative ricevute
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Absolutely A1 service from Alex Burgess / Gorilla Tax rebate
Absolutely A1 service. Took just 6 weeks from start to finish to get my tax rebate and it’s like having free money 😀 Alex Burgess the account Manager who was dealing with my claim was brilliant, easy step by step instructions and Alex I owe you! thanks again. Gorilla Tax rebate 5 stars 🌟 🌟🌟🌟🌟
20 ottobre 2026
Submitted an incorrect and unauthorised tax return ‘by mistake’ on my behalf causing a near £2K tax liability
After having seen some of the other recent reviews I can only assume they somehow manage to delete their negative trust pilot reviews. Sadly for me that was the only place I checked for reviews before using them.
It’s an awful service. They filed a tax return without my authorisation for a previous year, and filed it so badly I ended up nearly owing HMRC £1700, before managing to get it sorted out. The errors were completely on their side, as even though they had no authorisation to file for that year, they did anyway and they filed an incomplete form with completely incorrect income numbers, causing HMRC to recalculate tax owed.
When I got in touch with them about this, Gorilla tax rebated tried to tell me that they hadn’t filed anything for that year, which was a complete lie and there are many emails after they’ve said this admitting liability and that it was ‘accidentally’ filed.
They also then went on to tell me they’re tried to be in touch to sort it out, which was a couple of missed calls and a vague text - nothing at all about the actual issue (which they knew had happened despite denying it after the fact) and it was only when HMRC started sending me demand letters that I knew there was a problem. It was only after I made it very clear it was their fault and that HMRC had advised me to open a fraud case against them, that they decided they’d sort the problem out. I attempted to get in touch with the MD to escalate, who completely ignored me.
Having said that, it still isn’t completely sorted out.
After all of this, I didn’t ever receive the pension rebate owed to me.
13 ottobre 2026
Non scritta su invito
Risposta di Gorilla Tax Rebates
Thank you for your review.
We are sorry that you are dissatisfied with the service received. However, we feel it is important to clarify several points for the benefit of anyone reading this review.
We acknowledge that an administrative error occurred due to human error, and we have never disputed that this mistake should not have happened.
However, we would also like to clarify that our team identified the discrepancy approximately eight weeks before your formal complaint and made repeated attempts to contact you throughout this period. Unfortunately, these attempts went unanswered, which contributed to the delay in resolving the matter. We acknowledge that the purpose of our initial contact attempts could have been communicated more clearly.
Once contact was established, we worked directly with HMRC to correct the error and reconcile your tax position, with the matter resolved within just three days of receiving your complaint.
We strongly disagree with the suggestion that our error created the underlying tax liability referred to in your review. As explained in the detailed reconciliation provided to you, this liability had already been identified by HMRC independently of our involvement. Our administrative error affected how the liability was collected; it did not create the original underpayment.
We also dispute the suggestion that you received no benefit from your pension tax relief claim. The relief was successfully processed and applied by HMRC, and the financial benefit was reflected in your revised tax position.
Furthermore, in recognition of the inconvenience caused, we voluntarily waived our professional fees in full, without any request or prompting on your part, ensuring that you received the financial benefit of the work completed without incurring any charges from us.
Importantly, the overall financial outcome was more favourable to you than your original tax position, rather than the financial loss suggested in your review.
While we accept full responsibility for the administrative mistake, we believe it is equally important to acknowledge that we identified the issue, attempted to make contact well before your complaint, and took prompt action with HMRC to correct the position.
As a professional tax services provider, we are bound by client confidentiality and data protection obligations. We therefore cannot disclose further details of your personal tax affairs publicly, although a full explanation and financial reconciliation have already been provided to you directly.
We regret that your experience did not meet expectations. However, we do not believe your review provides a complete or entirely accurate representation of the circumstances, our efforts to resolve the issue, or the eventual financial outcome.
Thankfully i randomly saw an ad on…
Thankfully i randomly saw an ad on Facebook for them and didn't even realise I was entitled to get a rebate. Every step of the way Fergus Marshall was incredibly helpful and made the process very quick and easy. Highly recommend them in every way possible.
24 agosto 2026
Non scritta su invito
This was such a quick and easy process
This was such a quick and easy process. Charles did my rebate and walked me through the process. He was very helpful and friendly. I was referred by a work colleague and have since referred others too.
2 ottobre 2026
Non scritta su invito
Fantastic service
I cannot recommend Gorilla Tax Rebates highly enough!
From start to finish, the service has been absolutely outstanding. A special mention must go to Harry, who genuinely went above and beyond to help me resolve a number of issues that had made my tax rebate claim far from straightforward.
Harry was absolutely fantastic! His honesty, professionalism, patience and determination to get things sorted were second to none. Nothing was ever too much trouble, and he took the time to explain everything clearly, keeping me informed and reassured throughout the process.
It's incredibly refreshing these days to deal with a company that genuinely cares about its customers rather than simply treating them as another number.
Honest, reliable, professional and genuinely committed to delivering exceptional customer service.
Harry, you're an absolute credit to Gorilla Tax Rebates, and your hard work certainly hasn't gone unnoticed.
If you're looking for a trustworthy company to handle your tax rebate, look no further. I wouldn't hesitate to recommend them!
Thank you, Harry, and the entire Gorilla team. Five stars all the way!
8 ottobre 2026
Great service from Charles
7 ottobre 2026
Alex Burgess was brilliant at sorting…
Alex Burgess was brilliant at sorting my claim , he made the whole process so easy .
1 ottobre 2026
harry was brilliant could have helped…
harry was brilliant could have helped anymore
25 settembre 2026
Risposta di Gorilla Tax Rebates
Thank you for your review Lee! We’re really pleased to hear you found the process simple and that you were kept well informed throughout. We really appreciate your feedback and thank you for choosing Gorilla Tax Rebates!
Alex made the whole experience a…
Alex made the whole experience a breeze. Thank you Alex and team
18 agosto 2026
Risposta di Gorilla Tax Rebates
Thank you for the lovely review! It’s great to hear Alex made the whole experience so straightforward for you. We’ll be sure to pass your kind words on to him and the rest of the team. We hope to work with you again in the future.
Reclaim lost earnings!
Harris Moat handled the whole process for me making it very simple and straight forward. More people should know about this!
12 agosto 2026
Risposta di Gorilla Tax Rebates
Thank you for the fantastic review! We’re so pleased to hear Harris made the whole process simple and straightforward for you. We really appreciate the recommendation and will be sure to pass your kind words on to Harris!
Great Service
A great service which has the Interest of the client at heart. I was delighted with the service from Charles Chapman who was so helpful and made the whole process easy.
Would 100% recommend to get some tax back from HMRC.
30 luglio 2026
Risposta di Gorilla Tax Rebates
We’re delighted to hear you had such a positive experience with Charles and that he made the process easy for you. Providing a helpful, client-focused service is really important to us, so we truly appreciate your feedback!
Charlie was amazing from start to…
Charlie was amazing from start to finish! Not only did he make the process completely uncomplicated for me but he was an absolute pleasure to speak to on every contact we had. Thank you so much Charlie for all your support & will be in touch again next year! Gina
29 luglio 2026
Risposta di Gorilla Tax Rebates
Hi Gina,
Thank you so much for your wonderful review! We're delighted to hear that Charlie made the whole process straightforward and was a pleasure to deal with from start to finish. We'll be sure to pass your kind words on to him – he'll really appreciate them.
Thank you for choosing Gorilla Tax Rebates, and we look forward to helping you again next year!
Risposta di Gorilla Tax Rebates
Thank you for taking the time to leave us a review! We're so pleased to hear you found our service friendly, efficient and quick.
We'll be sure to pass your kind words on to Harris – he'll be delighted to hear your feedback
Alex burgess 10/10
Alex burgess was very helpful from the start to the day a rebate was issued .
Always kept in touch even out of hours he responded, polite , friendly and professional. Highly recommend Gorilla
24 luglio 2026
Risposta di Gorilla Tax Rebates
Thank you for taking the time to leave such a lovely review. We're really pleased to hear that Alex was there to support you every step of the way, from your initial enquiry right through to your rebate being paid. It's especially great to know his regular updates and willingness to respond, even outside of normal working hours, made the process a positive experience for you.
We'll make sure your comments are shared with Alex – they'll mean a lot to him.
Seamless from start to Finish
Seamless from start to Finish. A superb service provided by Nick and his team. 100pc recommended 5 stars
24 luglio 2026
Non scritta su invito
Risposta di Gorilla Tax Rebates
We're so pleased to hear that you found the process seamless from start to finish. Nick and the team work hard to make every claim as straightforward as possible, so it's great to know that reflected in your experience.
We really appreciate your recommendation and your 5-star rating. Thank you for choosing Gorilla Tax Rebates, and we hope to help you again in the future!
Nick has gone above and beyond every time!
Had a great experience with these guys in claiming back overpaid tax on my pension. Nick P has been super helpful in getting things sorted for me and has gone above and beyond every time! Will be reaching out to Nick and the team again next year to do it all again. 😁
14 luglio 2026
Non scritta su invito
Risposta di Gorilla Tax Rebates
Thank you so much for your fantastic review! We're delighted to hear that Nick P went above and beyond to support you throughout your pension tax refund claim. Providing clear communication and excellent customer service is something we pride ourselves on, so it's great to know your experience reflected that.
We're pleased we could help you reclaim your overpaid tax, and we really appreciate your trust in us. We'll be sure to pass your kind words on to Nick. We look forward to helping you again next year. Thanks for choosing Gorilla Tax Rebates!
Harris at Gorilla Tax Rebate couldn’t…
Harris at Gorilla Tax Rebate couldn’t do enough to help with my claim and was very honest and open throughout the process. I would highly recommend them.
9 luglio 2026
Risposta di Gorilla Tax Rebates
Thank you for taking the time to leave us such a kind review. We're delighted to hear that Harris was able to support you throughout your claim and that his honest, open approach gave you confidence in the process.
Great communication and easy process
Nick made the process really easy and was great with communicating throughout a very quick and easy process. Thank you again.
Paula
2 luglio 2026
Non scritta su invito
Risposta di Gorilla Tax Rebates
Thank you for your wonderful review! We're delighted to hear that Nick made the process simple and stress-free while keeping you updated throughout. It's great to know everything was completed quickly and that you had such a positive experience.
We really appreciate your kind feedback and will make sure Nick receives your comments. Thank you for choosing Gorilla Tax Rebates – we hope to assist you again in the future!
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