Globalstay Recensioni 

Extremely poor communication & service. Booked through corp travel reservation; got no instructions. On site checkin took over an hour due to additional deposit.
Very poor condition of blinds upon checkin. Not fixed even after reporting.
A week after checkin, instead of refunding full deposit, they deducted a portion w/ zero explanation.

Beware.
We were scammed out of $385.60. We traveled 3 hours to go to a concert and spend the night, but upon arrival they would not give us the room number or any entry information.
My 15 year old daughter and myself were left scrambling trying to find other accommodations and out the money I paid them.

We are very thankful for the Union Hotel on York for helping us out in a pinch.

Stayed in Toronto at elegant Towers. Check-in was quite stressful as they never sent me check-in information until I requested it. Finally got settled. The apartment was beautiful. The next day we went out for breakfast came back to discover our key would not work in the apartment door. We did not have access to belongings. We did not have our medications. We did not have the keys to our vehicle that was parked in the parking lot below.Called global stay number several times finally an hour after the first call someone answered. They had no empathy at all. Kept asking us if we were at the right building. Were. we on the right floor.. We were told that a technician would be up ASAP to assess our lock situation. No one came call after call and text up to text the global State number would not respond. We then received another text saying a technician was on site. We hurried back to our apartment to find that no one was at our door. Text and call and text and call and text and call with no response again. I finally received a text saying that our lock was broken and a locksmith would be there within the hour. Several hours went by again with no response from global state. I was done able to contact super.com period they finally contacted global State and said Locksmith had in fact fixed our lock and we could now get into our apartment. We were told by super.com in order to receive a refund we needed written permission from globalstay. I have since yet received such confirmation. Nor have I received an apology. Nor was there any empathy to our situation. I do not recommend global stay.

I rented 2 units (1 bedroom 34th floor + 2 bedrooms 38th floor) from July 25th to 30th. We were 2 families ( 4 parents and 5 children).

I will start with the positive dimension, there is only one actually: the location is incredible, very central and accessible.
So let's start with that was a bad experience and what ended up as a real #scam#.

- Let me start with the pre-check process. The Globalstay team waits for the very last day before your checkin to ask a bunch of paperwork like a picture of your ID and another one with you and your ID on the same picture.
- Then, for the deposit, the same thing they have their very own way to transfer money to them.
- Same for the parking, they will never share any info until you pay in advance, even if you already paid +5,000 $ to them.
- All these pieces of info were required the day before via WhatsApp with a lot of hiccups to get everything sorted out. I am glad we were not on the road which would have made things very complicated.
- OK I can get that, they need to secure the premises and they are cautious (I should have done the same with them TBH)

For the context, we booked appartments rather than hotel rooms because we really wanted to cook and not going out for restaurants for every single meals.
- There are 6 lifts divided in 2 groups - very often we only had 4 working in total. This caused huge traffic jam downstairs and very long wait.
- One of the 2 appartments was not clean. We had to spend some time cleaning the bathroom, kitchen and even the doors. (looks like someone tried to clean with a very dirty cloth.
- We noticed very early that the toaster did not work and the kitchen hood made a huge noice - forcing us not to use it and therefore avoid cooking. Of course, we recorded a video and sent it to Globalstay customer services. They answered more than 24h later and they have NEVER sent anybody to fix it or propose a compensation.

To be honest with the traveller community, at this point - the experience was bad - but I could have handled it - this happens.
But the very last situation made me mad and should be called a REAL SCAM.
- I started to be suspicious because I was asking again and again for my deposit that corresponded to 2x200$ (because I rented 2 units).
- I finally got an answer: Global Stay people took a picture of some "decorative duvets" on the bed and were saying that one is missing, so they will retain 150$ out of my 400$ deposit. I'll attach the picture of their ugly decorative duvets but who is this world would steal this and how comes it costs 150$.
- I replied to them - of course no one has never called me or offered me an explanation.

To summarize, the only positive dimension was the location - all the rest was not only a bad joke but also a scam. Mistakes can happen - but the fact they dodge their accountability of not providing the service I paid for (working appliances) and even worst, make me pay for something missing with no evidence is simply disgusting.

Community - stay away from these guys - best case they are unprofessional and should not be allowed to run a business and worst case: they are organized scammers.

I should have made my homework and look more carefully: trustpilot/reviews/globalstay.com

Besides the common experience of feeling like their self-check in process is not consumer friendly, they also did not communicate properly with me at all. There was mold growing in the pots in the kitchen, and nobody at Globalstay even acknowledged this after I brought it to their attention.

Our 'Cozy superior apartment' in Yorkville, Toronto turned out to be worn down. Cracked mirrors, damaged and loose kitchen fronts, stained linen, and towels. But worst of all, a water leak so the floors were soaking wet and the air damp. We wrote and called Globalstay, sent videos, etc, but NOBODY CARED. Only when we contacted the superintendent of the building he took action as he was afraid of damage to the apartment down stairs. Bookings customer service was also non-existent

They made up damages or.lost items to charge your security deposit. Nobody would even desire to have your old and used towels. The worst experience I had with my booking with expedia. Read the review and believe the negative ones for these are true

Same as what has been reported here. Had a previous one day booking cancelled last minute in Vancouver, Thought may have been due to changing B&B rules. Never got my money back. Booked through booking.com for a week in Toronto and got notice a week before the trip that it was cancelled. When I contacted the Globalstay "property email" for an explanation they responded that there was a glitch in booking.com site and it was still available, just go to this website. It was a sketchy looking "go daddy" website. I contacted booking.com and they said the property had let them know there was a closure. Seems like they're using booking websites to advertise, then cancelling last minute to work around fees so hopefully you have no alternative but to rebook with them. At least this time booking.com was able to refund my payment immediately and took steps to help me find something comparable. Not an easy task mid summer. Never again.

Got an email before our visit to Toronto from UK cancelling booking which I had booked 11 months ago. No reason given!!! Then had to find alternative hotel in busy August. Globalstay eventually said it was a “glitch” and I could rebook, NO CHANCE!! Waiting for refund from Booking.com🤞🤞🤞.
Do not trust globalstay, beware.

I booked from an australian website, they refused to take my australian drivers license as proof of ID, listed the wrong address and the neighbours are growing tired of the number of people getting into their property due to the company's lack of care, took them over a month to refund my deposit money and their customer service is a pain in the rear. Never again and If I can help someone else, that would be my deed ofthe day.

Too many bad reviews for me to consider Globalstay. No thanks. Not sure why Hotels.com is associated with them.

Au niveau de la réception des clés ils nous ont laissés nous démerder tout seul. Les instructions n’étaient pas claires. Nous n’avons eu aucun contact en physique pour nous aider dans la réception des clés.

DO NOT STAY HERE. I would rate zero stars if I could. The room is not cooling. We called several times to have a room changed or have an AC check and never get feedback

I requested a discount on my stay. Let’s see where it leads. Customer service sucks

Disgusting! Absolute company from hell! 🤬 Beware of their property descriptions, they are so inaccurate and misleading it’s a joke. This company are practised fraudsters, concocting imaginary ’damage’ and charging unjustified amounts to the security deposit. No doubt this increases their profits and probably earns a commission for their staff. They have zero customer service, preferring to be predatory and rudely dismissive of complaints. DO NOT TOUCH THEM WITH A BARGEPOLE! Read the other comments to discover just how consistently disgraceful they are. I sincerely hope they go out of business very soon, anyone who works for them should be ashamed, leave and get a proper job

I’ve never been so let down by a company in my life. I arrived in Dubai on July 5th with my pregnant wife, expecting to check in to the property we had booked and paid for in advance. Only upon landing did I receive a message saying the property was no longer available—no warning, no heads-up, just a last-minute notification after we had already travelled halfway across the world.

To make matters worse, they rebooked us into a completely different building, over 3km away from the original one. The new place was not what we reserved, completely different, and absolutely filthy. Dirty floors, unclean furniture—it was a total downgrade. It felt like we were dumped there just to shut us up.

The hosting company offered a refund, but that does NOTHING to fix the fact that they ruined the start of our trip, left us scrambling to find last-minute accommodation, and caused us a serious cash flow problem. We’ve had to use emergency funds just to find a safe and decent place to stay. And to top it all off, they’re telling us the refund will take up to 12 days—basically the entire length of our stay.

My wife is pregnant and the stress this caused her is indescribable. We were supposed to relax and enjoy ourselves, not go through this mess. The mental toll and financial burden have been massive.

Booking.com should be ashamed. They failed at every level—no communication, no accountability, no urgency, no care. A refund is the bare minimum, and even that is delayed. This isn’t just a bad experience, it’s a disgrace.

I will never use Booking.com again, and I strongly urge others to avoid them if you care about reliability, safety, or even basic human decency.

I booked a three-bedroom apartment through booking.com in global stay magnificent condos from 6/30-7/9. They gave us a two bedroom apartment instead. I called them twice and the lady told me to email the reservation ones and said manager was not there. I messaged them through booking.com and gave them photos screenshots but they replied like a bot saying it is a three bedroom apartment.

Global Stay is a scam, plain and simple. My partner and I booked what we thought was a nice downtown apartment in Toronto. After jumping through their absurd verification requirements we were sent check in instructions for an apartment at a completely different location.

We’ve requested a full refund, but these scammers are refusing to return our money.

Update(07/15): The claim that we were given the apartment that we booked is a flat out lie. We initially booked an apartment located at 300 Front Street West and the check in instructions were for a completely different property located at 250 Wellington, both in Toronto. This was material change in location and building.

When we notified Global-Stay we found bedbugs, they only offered to come with a can of bedbug Raid, witbout moving us. My stay at the Burano in Toronto managed by GlobaStay was marred by finding bedbugs in our apartment on the first day there. We notified them after the second day when we realized there was an infestation in the 3 bedroon apartment. Trip was June 7-14 2025. Since then, I have discovered other guest reviews who stayed in a Burano/Global Stay 3-bedroom apartment and reported bedbugs in April and May this year. Therefore, Global is well aware their property continues to be infested. What they have done so far is not enough, but they continue to rent it to the public.

Location is superior , 5 min walk to Toronto convention, Scotia arena, CN tower , close by waterfront, 5-10 min walk to union station, and amazing view of the lake and cn tower!!!!

The worst hotel experience in my life. Booking was simple using Booking .com. But they don't give refunds for cancellations, even though booking .com says it does up to one day in advance.
The you have to send them pictures of your ID and you holding your ID
Once you have done this, they send you a 3 page instruction manual on how to get into the place. This involves illegally parking on a busy road, going into an unmarked door, going to P3 of the parking garage, through 3 doors to find a wall of lockboxes. You then have to find yours in about 100 lockboxes, then get back to your car and drive back to the building.
Customer service collectively share one brain cell. They were absolutely useless and kept blaming Booking .com for their problems. It took 1.45 hours just to find the key and get into my room.
The rooms was nothing special, and there was no soap or shampoo/conditioner for the shower.