Owner, Todd Munn, is unprofessional - horrible experience!
I originally found Suites of Euston on Expedia.
Looking at the pictures, the 11 rooms within the historical building of Charlottetown appeared charming. Since I wanted to support a local business rather than a big chain hotel, I made a reservation on Expedia's platform. BIG MISTAKE !!!
(Note that booking on Expedia does not automatically mean they are the ones collecting deposits; in my case, the full amount in advance.)
The owner, Todd Munn, shamelessly charged me TWICE for my 5-night booking.
I wanted to believe it was an honest mistake, but after texting Mr. Munn about it for three days, getting Expedia involved, and needing to escalate things to their fraud department, Mr. Munn remained in no hurry to return the money from the unauthorized charge.
On top of this, I found some sketchy things about Suites of Euston listings as well as the owner.
Lacking confidence in the accommodation, I wanted to cancel my reservation but Mr. Munn would not let Expedia do so because of the non-cancellation policy he put in place.
Meanwhile, he would not give me instructions on how to access the property, even though the reservation stated to contact the accommodation in advance for it. Mr. Munn kept saying Expedia would send instructions. Even after Expedia requested Mr. Munn to provide the info, I did not receive it.
Nine business days after receiving a message from Expedia stating Mr. Munn confirmed initiating the refund for the unauthorised charge on my credit card, I still had not received my $. On top of that, I noticed the specific suite I booked (#1) was listed on Airbnb for some of the days I had a reservation for. I flagged it of course.
Expedia's response to my follow up was that Suites of Euston had 11 rooms (not understanding the major problem despite my proof), and that Mr. Munn had not given me the refund yet because he did not have my credit card information or phone number. I later received a call (voice mail left) and a text from Mr. Munn, requesting my credit card number and expiry date.
At this point, I had changed my CC number to ensure Mr. Munn would not be able to charge it again. My bank assured me it would not cause any issues with the refund process.
I documented everything and my credit card company ended up crediting me both charges, deeming the whole thing as fraudulent.
Needless to say, I did not want to step foot inside Suites of Euston. Judging from the many low rating reviews I found after booking, it looks like I dodged a bullet.