Glasswells Recensioni 

We dealt with Lawrence when we recently purchased our corner sofa with matching ottoman ,he was so knowledgeable ,friendly and helpful, in fact we have spoken to a few of the team as we have visited many times whilst trying to make our decision, no hard sell just good advice, everyone is so friendly,Adrian is also really helpful

We arranged an appointment with the specialist sales assistant in the curtain department. She kept asking a colleague for help with our questions.
We arranged for a visit to measure the windows. This was cancelled by Glasswells and eventually after three months they arrived to measure, and we placed an order.
We understood that it would take six weeks to complete.
So after six months Glasswells informed us that our order was ready to be delivered and fitted.
The fitter arrived at our house and said before he started he would review what was required.
We were having two window blinds and two pelmets above the windows.
One at the bottom of the stairs and one half way up the stairs.
On assessing the job, the fitter said I was not told that a special ladder was required to reach the upstairs window. It was not written on the paperwork so he was unable to fit it.
He said that he would fit the downstairs pelmet and blind and have to come back another day for the upstairs window.
He went to get the blind and pelmet from his van, only to find he did not have the pelmets.
We are disgusted with the service we have received from Glasswells.
We will not recommend using them .

Nigel provided helpful information and advice which helped me choose the correct type of wood on an ercol chair.
I have found the service good with a wide choice of products of high quality from curtains to furniture. I enjoy my visits as the parking is easy and I can take a break in the excellent restaurant.

We went looking for curtains for our spare room but needed them before our guests arrived at the weekend.
Luckily we met Sarah who could not have been more helpful.
Curtains were altered to our measurements, collected and fitted within 3 days.
What great service!

Really good efficient customer service and value for money

Danielle in customer service department was brilliant! I had a small issue with stitching on my new sofa and Danielle arranged for a replacement seat cushion to be sent no questions asked! Fabulous service thank you!

salesman was very knowledgeable explaining the items in a pleasant and easy manner

We had a brilliant experience today, we bought a rug, then was looking for a bed, we went upstairs and was helped by Peter, he explained the science behind beds (who knew) anyway, we purchased a bed and mattress, we also bought a lovely three door wardrobe, we changed our minds a thousand times, and Peter just kept helping, if this review gets to be seen by Peter, it was "practically" perfect (he will know) we was also helped by James upstairs as our randon wardrobe configuration was wild to say the least. These guys upstairs are a MASSIVE credit to the Glaswell name. Was we happy .. YES 5 stars wouldn't be enough, so thank uou for making our shopping experience happy and fun.

Adrian Capper went above and beyond to give us excellent service on choosing a sofa.

We were provided with a full assessment of all the sofas/suites available by Adrian Capper without any pressure to decide. We did, thanks to his excellent advice and patience.
It was also so nice to have two helpful and pleasant ladies on the reception desk and again, when the phone was answered immediately the following day when we called.

We visited the BSE store today to view the range of sofas on display. We were guided through the various ranges of sofas by Nigel who was very knowledgeable the sofas available and the different specifications on offer. We were able to put down a deposit and will await delivery. All in all a pleasant shopping experience.

All the staff are very courteous and helpful. Your store is an experience in itself! I first became a customer in 1972/4 when I purchased my first sofa and nest of tables from your small shop in the centre of Bury St Edmunds.
You have an excellent reputation and one that is well deserved.

Peter Harrison was very helpful.Couldn’t fault him.

How pleasantly surprised we were on our visit to Glasswells, Ipswich, today. When we asked for assistance we were assisted immediately by Adrian Capper whose knowledge and advice was invaluable. It was a pleasure to have assistance from a knowledgable, very pleasant sales advisor (it happens rarely these days).
We were also very impressed with the whole store and staff.

Excellent knowledge and advice from Carl made choosing our new bed and mattress very easy

I needed a lot of information about beds andgtypes of mattresses and I found I got all the information I needed to buy a new bed and mattress without any aggressive sales pitch. The customer adviser Peter was extremely helpful and made the experience easy and pleasant.I would buy from Glasswells again

Sarah woodbine
Made my experience of matching my living room curtains and wallpaper to my carpet sample so much easier with her advice and experience.

The only time I wasn’t happy was with paying my final payment to another member of staff when Sarah wasn’t available and had to ring Sarah 4 days later to send me my last receipt as it hadn’t been sent, but Sarah again sorted it straight away
Thank you Sarah

I went in to choose three lots of curtaining material and was approached by Emily in a friendly helpful manner.
As we set off on our quest for the right material nothing was too much trouble, her assistance was thoughtful and her time was dedicated to me alone.
I placed my order but later changed my mind on one material but again that was not a problem and was easily sorted.

I was very pleased with glasswell's staff efficient and helpful Linda and Tom talked me through the best bed for my hip troubles. Glasswell has got it just right having them on the floor. Thank you Glasswell Carole Wheatley.

The shop presents the furniture very well and we were able to find the sofas that matched our needs, reasonably easily. We were assisted mainly by Adrian who was professional, knowledgeable, patient & diligent in checking out our queries. We also had limited contact with two other sales representatives, who were helpful too. There was no feeling of being pressured from any of the staff.
We borrowed two sample fabric books in the process, which was straightforward. Today we placed an order for a Parkerknoll - Westbury & an Oliver sofa. We will endeavour to review these items after delivery.