Glasgow Airport Recensioni 259

Glasgow airport is the best. When you arrive with your suitcase at the airport it means you are leaving Glasgow, which is the best thing. Get through security, go to spoons for a drink and it’s all good (until you have to come back at least)

I had preordered duty free to save time at the airport and the package was not made up.Staff spent a while looking for it until they gave up.Then went to get some breakfast which was nothing short of cold and slow service(Frankie and Bennys) I realise that this is not directly the fault of the airport authorities but surly there should be checks made on these organisations who are renting premises.Finally the state of the ladies toilets in the airport was woeful.I left the ones just outside duty free shop as they were blocked and sinks were filthy and went to ones closer to the gates and there I found them marginally better.All in all I’m ashamed to be Glaswegian if this is the standard the foreigners passing through our airport witness.My date of travel was 30September2023.Arriving home on 7October I’m sad to say toilet in baggage reclaim wasn’t pleasant.

3 flights landed with 30 mins of each other and the queue to get through passport control was horrendous.There are only 4 or 5 pasport readers.Palma were we came from has loads and took us no time to get through. Glasgow airport took the best part of an hour. It doesn’t have the capacity for hundreds of people trying to get through passport control at the one time. I don’t know what idiot thought it was a good idea to land 3 flights in a very short pace of tine. Disgrace of an airport.

I went to drop off my brother at the airport and followed the signs to what was indicated as free drop off as long as you didn't take longer than 15 minutes. Then 3 minutes later couldn't get out without paying £5. I complained to the airport who said there is no free drop off. The only place you can stop for free is car park 2. The guide signs are deliberately deceiving and con people. Go to the LONG STAY car park number 2 for a SHORT stay drop off!

Shocking service!

Tried to contact them thru Facebook Private Message, sent a complaint form, phoned Customer Service 5 times only to be cut off after 8/10 rings!

Complete joke of an airport.

The airport claims to "serve Glasgow" it doesnt it serves itself.

Parking charges are simply a cash grab, they recently changed the fees so now that you have to pay on departure not at the terminal so if you are held up in a queue which often there are then if you go over your allotted time then the fee doubles, it is nothing short of robbery , hence people not using it as much and people are dropping off near by, disgusting behaviour on the part of the airport.
Facilities at the airport are pretty awful, and it appears to not be able to cope that well, also seating is at best meagre and well the cost of everything, if you are going away make sure you eat something before you depart and I would suggest carrying some food with you and fill up your water bottle.

AGAIN those parking charges are horrid and a cash grab you have been warned.

Very rude and unhelpful staff at baggage check. Most staff seem to be young and extremely unhelpful. Also, the system of trying to get your baggage onto the conveyor in a line of 4 people is not working and the staff walk away and do not help. No one is taught to smile or at least be friendly. I was spoken to very rudely by a young tatooed worker who just didnt care about his job at all. He looked like he had just left prison and was now a jobsworth baggage executive.

I queued for half an hour to get through security, this is 25% of the time my flight took from Spain. Absolutely useless and extremely disappointing after a very efficient airline.

Arrived from Mexico after an 8 hr flight, we arrived bang on time,no ground staff to meet the aircraft so had to wait in the Plane for 25 mins,exact same thing happened 6 month ago at Glasgow also,you certainly know how to put a dampener on the end of a holiday swissport had one member of staff, disgraceful

My Grandson and his new wife flew from Belfast to Glasgow and then to Heathrow. When they arrived at Heathrow they had no luggage they were told to come back the following morning just before their Honeymoon flight to Barbados but still no luggage so they are now in Barbados with no clothing or toiletries . I contacted Glasgow airport twice the second time I got reply redirecting to the baggage handling company, so where is their luggage how do you misplace two very large suitcases that have been tagged to Heathrow, still have no answers.
Update 2/9/2023
My grandson and his new wife still have no luggage they have been in Barbados since the 28th August and they are still living in clothes that they came in all due to the rubbish baggage handlers at Glasgow Airport. The company that deals with the baggage Swissport have still not answered my email I sen them on the 30th, total joke.

Arrived from Turkey early hours of Friday 25th August . First issue No staff to operate the air bridge connection. Delay by at least 15 mins. 2nd issue we waited over an hour for our bags to be delivered to the carousel. Feeble excuses eventually issued by the one & only swissport rep. Basically not enough baggage handlers for the flight arrivals. Management/ planning an utter shambles. Lots of passengers were travelling to England, a very poor advert for Glasgow airport. I would have given zero stars if I could have.

My wife and I returned to Glasgow airport in the early hours of this morning 25/08/23 and found that the airport arrival system has not improved but has in fact become worse.
Our flight arrived from Turkey at 1.20am and firstly we had to wait 10-15 mins for the walkway to be connected to allow disembarkation as apparently there was nobody available. We then had the wait at passport control where lots of passengers who had been directed to the Egates had trouble getting their passport to be read. Lots were being told to go across to the manual desks.
Finally, in the luggage reclaim area we had a 45min wait before the luggage from our flight started to appear. Tannoy announcements said "Sorry but the delays were because of the amount of flights they had". There were only two flights at this time, ours from Antalya and one from Palma.
Bearing in mind the delays we had since landing, the passengers were eventually able to start to leave the airport over an hour after landing. I understand delays can happen at peak times but it is is totally unacceptable to be kept waiting around at that time in the morning and Glasgow airport need to get their finger out and staff the place correctly.

Just a short review... I was at this airport meeting a friend off a flight the other day. Two days before I had been at Edinburgh Airport which is horrifically bad.

Glasgow Airport could not be more different. The parking - whilst still pricey - is nowhere near as exorbitant as Edinburgh Airport. Glasgow Airport is tidy, fresh-feeling and has WORKING air conditioning - unlike Edinburgh.

Everything is clearly signposted too.

The security staff was threatening, they behaved like the bouncers from a pub in a state, rude and aggressive. Awful behaviour that puts off visiting Glasgow again. I thought People Makes Glasgow meant something else.

Every member of staff I encountered at Glasgow airport was professional, friendly and helpful. Security queue was less than ten minutes at peak holiday time. Brilliant!

Terrible layout with no thought to travellers.
We arrived from the car park ( expensive) and through the main doors. We were going to check in desk 60-64 so that was outside the main building into what looks like big portahuts and wait there…just to be told afterwards to go back to the main building for security. Said bye to the poorer family member who dropped us off. From there, our flight was at the other extreme side (gate 19 I think) so it was another huge walk - no moving walkways to assist, always fun when travelling with young children - but there were plenty of shops trying to gouge even more money from you (remember the car park …).

I’ve travelled to many different countries and I should take pride in my home countries facilities but they fail so short. Maybe they would have looked modern in the 80’s!

Even their official website is just one advertisement after another, trying to get information about flights is not easy.

I flew into Glasgow prestwick airport on 23rd June at 11pm. The place was deserted apart from fellow travellers and when we approached the exit, a group of men in mask’s attacked some young men who had been on our flight. This took place just inside exit doors and was extremely traumatic for everyone there. It then spilled out into the car park where eventually, 1 security guard appeared. Thankfully the police arrived quickly but my concern is the lack of security at the airport. I have emailed several times and have yet to receive a reply. Very concerning

Unfriendly check-in colleague at Emirates check-in started the experience. An automatic check-in assistant would have been more responsive. May'be AI is a good thing. At least it would be programmed to say nice things politely. The airport is dated, cramped and some of the food concessions need an upgrade.

Used this site to check arrival time of flight from Gatwick. It showered 18.25

Easy jet site showed 19.19. Which was right

Can’t trust his site for arrivals and cost us much more for parking. Absolutely pathetic. We had to stand about for an hour more than necessary. Come on GA. Get your act together and make us proud

So slow - totally inefficient - trying to getinto own country. Pathetic!