Giraffetools Recensioni 

I have been using my G20 pressure washer for over two years now and it has never skipped a beat. It works perfectly for cleaning my vehicles and saves so much time being hung, ready to go compared to my old Karcher.

Excellent customer service, very responsive to my needs

I tried returning the product after it leaked on arrival and the company made it very difficult for me to return. Ultimately they just shipped a new one even though I didn't want the product anymore given the poor quality.

Very helpful with power washer issue

A big change to see a company respond quick to an issue, and this has happened more than once, and a relief to see a company that's stands behind it products, well done. You deserve success

The reel itself is fine. The quality of the hose and nozzle is poor. The hose cannot be replaced so you’re stuck with a hose that kinks repeatedly. They should offer a premium option with a worthy hose and nozzle.

I had my G20 for just one season when the O-Ring from the motor shut-off micro switch blew out - because the plastic nipple was cross-threaded when the unit was built. After taking pictures and emailing customer support, I did not hear back and started searching the internet for help; all I could find were negative reviews.
Thinking I was wasting my time, I followed the website suggestions @ giraffetools support. Within 24 hours they had reviewed my support ticket, responded via email and agreed to replace the unit.
I think others do not give them enough time to respond. I found the support first class and a special thanks to Chassy for all the help

Very prompt response and perfect solution to my issue.

Best products ... great customer service -

Love this company helps me keep organized and also gives me the tools I want with the easy acess

Thanks

Customer service was excellent. Response was prompt and very helpful.
The product looks to be of good quality and doesn't leak. I like how the hose connects in the middle and doesn't stick out like so many other reels. It allows the hose to wind consistently without a bump on one side.
I don't know how another reviewer claimed that the sides of the winder are sharp. This is simply not the case.
My only complaint is with the wall anchor hardware that is provided. I ended up drilling 9/16" holes in my studs until I found a video that said those anchors are only for concrete! For a residential handyman who rarely works with concrete, that simply wasn't obvious and the instructions need to point that out. That cost 1 star on this review. Fortunately I had some 3" lag bolts and washers which allowed me to continue the installation without a trip to the hardware store.

Had an issue with a broken hose and customer service was phenomenal! Sent pics and they warranted it just as they said they would and sent us a new one right out!

Great customer service. Had a hose issue and they promptly replaced the reel. Highly recommended

I reached out hoping to simply get replacement parts for my retractable hose, but the agent took a professional approach entirely. They assessed my situation, offered a full replacement unit at no extra cost, and handled everything seamlessly. Their professionalism, follow-through, and genuine willingness to help far exceeded my expectations. Highly recommend this company.

Had a Giraffe pressure washer for 2 years now , love it , easy to use and no getting it in and out like a normal one . Great customer service . Highly recommended

Customer support were responsive and helpful. The AI response covered the standard questions but didn't delay the real person responses either.
Looking forward to installing our new product we bought because we love prior products from Giraffe Tools.
Shipping was quick and efficient.

Liked the maintenance procedure given. It definitely picks up dirt with a rag when reeling in to prevent dirt build up in mechanism.

Excellent customer service! These guys are super helpful, and they never make you feel rushed or pressured. Very patient and understanding and are willing and able to go out of their way to help. Great product and great service when needed!

Overall great experience
My hose reel line burst and they had my replacement to my door within 1 week
I love the ease of customer service

When I had an issue they delt with it and resolved the problem quickly. I love the hose reel, Its by far one of the best ones on the market.

Got an issu with my Grandfall pump out of the warranty period and the team of giraffe was really helpful !! Thanks you again.