Brilliant service! I ordered 2 blouses on Friday evening. When I checked my order confirmation I noticed I ordered one of the items in the wrong size. I sent an email to customer services requesting t... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Placed an order recently via Debenhams online. Items arrived very quickly and well packaged. Unfortunately I had to return them. Customer services responded and my refund was given as soon a... Leggi di più
Really good customer experience if you have any issues to resolve. They respond quickly and value the customer. Will definitely buy from them again.
Ordered a bikini on 7th September with expected delivery 11th-14th September in time for my holiday (17th). Here we are 15th September with no sign it has even been dispatched to courier! Will be retu... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
MISSION To create effortlessly feminine, timeless fashion that empowers women to express their individuality for any occasion. We focus on versatile, easy- to-wear styles that seamlessly transition from day to night, ensuring our collections fit effortlessly into your lifestyle. Committed to responsible practices, we strive to craft pieces that not only look and feel beautiful but also support the communities we cherish. Our goal is to help every woman feel confident and stylish, every day. BRAND VALUES Style We believe in creating beautiful, versatile fashion that elevates the everyday with our signature designs. Our collections seamlessly blend the latest trends with timeless elegance, ensuring each piece offers a contemporary yet classic appeal. Empowerment We empower women of all shapes and sizes by celebrating their confidence and individuality. Our commitment to inclusivity and quality means that each design is crafted to make every woman feel her best. Community At the heart of our brand is a deep connection to the community. We prioritize giving back and making a positive impact, weaving these values into everything we do. Our dedication to quality and detail comes at accessible prices,ensuring everyone can enjoy exceptional fashion.
Informazioni di contatto
Unit 1, Sabre House, 36-38 Gorst Road, NW10 6LE, London, Regno Unito
- info@ginilondon.com
- ginilondon.com
4,0
Molto buono
93 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 76% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Amazing Quality
Bought a beautiful dress via Debenhams, much nicer in real life than in photos and amazing quality. I had notice a labelling mistake which didn't affect my purchase but thought it should be passed on. They responded immediately and were thankful for the information. I will definitely purchase again.
25 giugno 2026
Non scritta su invito
Risposta di Gini London
Dear Louise,
Thank you so much for taking the time to share your kind feedback! We absolutely thrilled to hear you love your pieces and it will look stunningly beautiful on you. Once again, thank you for your genuine feedback- we really appreciate it! We look forward to serving you again and soon!
Warmest Regards,
Customer Service Team
Gini London
Great customer service
Jiya from customer service was especially helpful. Always very polite and prompt with responses.
22 giugno 2026
Non scritta su invito
Risposta di Gini London
Dear Catherine,
Thank you, we sincerely appreciate your taking the time to provide your valuable feedback about our customer service. We genuinely appreciate your feedback on our customer service and on colleague Jiya. Feedback like yours helps us improve our customer service. We look forward to serving you again and soon!
Warmest Regards,
Customer Service Team
Gini London
Refund to Klarna.
I ordered three beautiful dresses from Gina, however, they were all too long for my 5’2” frame and so I packaged them up and returned them. I had paid for them via Klarna, with an arrangement of 3 instalments, the first payment taken out immediately. I noticed that the second payment was due to come out even though I had returned the dresses, so I notified Klarna, who paused the payment. I then contacted Gina, as some time had gone by since the package had been returned via Royal Mail. I was pleasantly surprised to receive an email the next morning confirming the return and an immediate refund. This was dealt with by Jiya, who was very pleasant and apologetic.
21 giugno 2026
Non scritta su invito
I ordered a skirt which never arrived I…
I ordered a skirt which never arrived I contacted Gini London who did refund me and said that item is no longer in stock, but it is still showing as available on the website.
They tried to blame courier but the tracking said that the courier was awaiting the item from Gini London.
Total waste of time, will avoid this company in future.
18 giugno 2026
Non scritta su invito
Risposta di Gini London
Dear Customer,
Thank you for reaching out to us. Please accept our sincere apologies for your recent experience with your order. At Gini London, our customers are at the centre of everything we do, and we are dedicated to resolving your issue as swiftly as possible. To help us locate your details and carry out a thorough investigation, could you kindly share your order number at info@ginilondon.com?
Once we receive the details, our dedicated team will promptly investigate your concern and get back to you with a clear update and a solution to resolve it in the best possible way.
Thank you for your patience and understanding.
Best regards,
Gini London Customer Service Team
Prompt and helpful response
I ordered a Gini London dress via Debenhams but received the wrong size. Dealing with Debenhams customer service to resolve this was a slow and tortuous process. I contacted Gini London’s customer service team and got a comprehensive and prompt response from Jiya who confirmed the correct size had been dispatched and indeed it was delivered later the same day. Next time I’ll avoid the middle man and go to Gini London direct.
19 giugno 2026
Non scritta su invito
Risposta di Gini London
Dear Vivienne,
Thank you, we sincerely appreciate your taking the time to provide your valuable feedback about our customer service. We genuinely appreciate your feedback on our customer service and on colleague Jiya. Feedback like yours helps us improve our customer service. We look forward to serving you again and soon!
Once again, Thank you!
Warmest Regards,
Customer Service Team
Gini London
I ordered 3 Gini London dresses through…
I ordered 3 Gini London dresses through Matalan. Unfortunately, none of them suited me so I decided to return them. I assumed, I'd be able to return them to Matalan but they don't accept returns so I returned them to Gini London. After nearly a month, I have finally received my refund. Jiya (customer services ) was extremely helpful, she responded to my emails quickly and dealt with this as best she could, however, due to the length of time it took to get my money back, I would be very hesitant to order from here again.
14 giugno 2026
Non scritta su invito
Risposta di Gini London
Dear Maddie,
Thank you for taking the time to provide feedback about our customer service. We genuinely appreciate your insights, and reviews like yours help us improve our service.
Once again, thank you for your kind understanding feedback, and we look forward to serving you soon!
Warmest Regards,
Gini London Customer Service Team
Helpful customer service staff
Helpful customer service staff. Order returned, no refund received, one email and this was resolved within 12 hours. Great service.
11 giugno 2026
Non scritta su invito
I ordered two dresses from this site…
I ordered two dresses from this site and only one was in the package, so I got in touch with customer service and I am so happy with how quick they got back to me and resolved the issue. Excellent customer service thank you so much.
9 giugno 2026
Non scritta su invito
Risposta di Gini London
Dear Gary,
Thank you! We sincerely appreciate you taking the time to provide your valuable feedback about our customer service. We genuinely appreciate your feedback, it helps us improve our customer service even better!
We look forward to serving you again and soon!
Once again, Thank you!
Warmest Regards,
Customer Service Team
Gini London
Would not recommend
I wanted to return the only two dresses I ordered from this company. I requested to do this as instructed on their website but never received anything back. I emailed three times to different email addresses, I also sent a copy of the tracking details but I still have not received any reply or of course my refund. I will not being using them again and I don't recommend them. Extremely unhappy with after sales service. #107421
Response to Gini London reply: The email has been sent AGAIN, the third time now to the email you gave.
24 aprile 2026
Non scritta su invito
Risposta di Gini London
Dear Sue,
We sincerely apologise for the issue you've experienced, and we truly appreciate you bringing them to our attention. At Gini London, our customers are at the heart of everything we do, and we are committed to not only addressing your concerns but also enhancing our services to provide our customers with an exceptional experience. We would like to receive your inquiry with the order number at info@ginilondon.com.
Thank you for your valuable feedback, it helps us to improve our services and serve our customer better.
Kind Regards,
Customer Service Team
Gini London
Excellent Customer Service and Quality of Products
This was my first time ordering from Gini London. I originally came across their products on the Matalan website, but decided to order directly from Gini London as they had a discount code available, whereas Matalan's promotion only applied to their own branded products.
When my order arrived, unfortunately two items were missing. The only contact method I could find was an email address, so I got in touch and received a very quick response. I must admit I was a little nervous at first because I only read the reviews after the issue occurred and couldn't find any other way to contact the company. That's actually one of the reasons I wanted to leave this review.
From the moment I emailed, Jiya provided nothing but outstanding 5-star customer service. She responded promptly, kept me updated, and arranged replacement items without any hassle. I genuinely could not have asked for better service.
I ordered two bikinis and I'm delighted with both of them. The quality is excellent, they fit perfectly, and they look exactly as expected.
Based on both the product quality and the exceptional customer service I received, I would definitely order from Gini London again and would highly recommend them to others.
2 giugno 2026
Non scritta su invito
Risposta di Gini London
Dear Liza,
Thank you, we sincerely appreciate your taking the time to provide your valuable feedback about our customer service. We genuinely appreciate your feedback on our customer service and on colleague Jiya. Feedback like yours helps us improve our customer service. We look forward to serving you again and soon!
Once again, Thank you!
Warmest Regards,
Customer Service Team
Gini London
Selected Express Delivery at the…
Selected Express Delivery at the checkout when placing my order 1 week ago. Till now the order still hasn't been delivered to me and and was only handed to the courier yesterday. Poor service.
30 maggio 2026
Non scritta su invito
Risposta di Gini London
Hi there!
We sincerely apologise for the issue you've experienced, and we truly appreciate you bringing them to our attention. At Gini London, our customers are at the heart of everything we do, and we are committed to not only addressing your concerns but also enhancing our services to provide our customers with an exceptional experience. We would like to receive your inquiry with the order number at info@ginilondon.com.
Thank you for your valuable feedback; it helps us to improve our services and serve our customer better.
Kind Regards,
Customer Service Team
Gini London
No refund from March …
I ordered the cardigan through bohoo returned 1@back in March no refund I returned it to gini London and have not had a refund
22 maggio 2026
Non scritta su invito
Risposta di Gini London
Dear Customer,
Thank you for reaching out here. We sincerely apologise for the issue you've experienced, and we truly appreciate you bringing it to our attention. If you purchased your cardigan from Bohoo, please note that although it is a Gini Brand, third-party customer service is not managed by Gini. We apologise for this inconvenience.
At Gini London, our customers are at the heart of everything we do, and we are committed to addressing your concerns and enhancing our services to provide an exceptional experience. Should you have any other inquiries, please email us at info@ginilondon.com
Kind Regards,
Customer Service Team
Gini London
I ordered a dress from Gini London and ordered the wrong size, I emailed them as soon as I realised
I ordered a dress from Gini London and ordered the wrong size, I emailed them as soon as I realised my mistake got a reply immediately and they amended my order. Very impressed with the speedy way my query was dealt with.
26 maggio 2026
Non scritta su invito
Risposta di Gini London
Dear Customer,
Thank you for taking the time to provide your valuable feedback about our customer service. We genuinely appreciate your feedback, and reviews like yours help us improve our service.
Once again, we sincerely thank you!
Warmest Regards,
Customer Service Team
Gini London
Jiya from customer services team helped…
Jiya from customer services team helped me out with my returns process( which I had purchased via Debenhams). Very efficient, quick and professional. She sent me the returns label via email as I was struggling with getting one myself via the portal.
23 maggio 2026
Non scritta su invito
Risposta di Gini London
Dear Karuna,
Thank you for taking the time to provide your valuable feedback about our customer service. We genuinely appreciate your insights, and reviews like yours help us improve our service.
Once again, we sincerely thank you!
Warmest Regards,
Customer Service Team
Gini London
Company facilitated a refund under…
Company facilitated a refund under unusual circumstances.
22 maggio 2026
Non scritta su invito
Risposta di Gini London
Dear Kate,
Thank you for taking the time taking the time for this amazing review! Our team is absolutely delighted to hear you had such a great experience with our customer service. Thank you once again! and we can't wait to assist you again soon!
Warmest Regards,
Customer Service Team
Gini London
Poor Quality and Poor Customer Service
I bought a black and white striped jumper from Gini London. Straight away, the black fluffed up and merged into the white - making the jumper look terrible and unwearable. Contacted Gini, but no response. Awful quality. Avoid.
25 gennaio 2026
Non scritta su invito
Risposta di Gini London
Dear Customer,
Thank you for reaching out to us. Please accept our sincere apologies for your recent experience with your order. At Gini London, our customers are at the centre of everything we do, and we are dedicated to resolving your issue as swiftly as possible. To help us to improve our customer service, could you kindly share your order number at info@ginilondon.com?
Thank you for your valuable feedback, it helps us to improve our services and serve our customer better!
Best regards,
Gini London Customer Service Team
The customer service was excellent even…
The customer service was excellent even though I used their "chat" service I was still communicating with a real person as opposed to automated answers. The person who I dealt with was Rae who was extremely helpful and a credit to the company. I would have given a five star review but unfortunately one of the items I received had a slight fault on it but in all fairness I received a refund without any problems thanks in part to Rae
17 marzo 2026
Non scritta su invito
Risposta di Gini London
Hi John,
Thank you for taking the time to provide feedback about our customer service. We genuinely appreciate your insights, and reviews like yours help us improve our service.
Once again, we sincerely thank you!
Warmest Regards,
Customer Service Team
Gini London
Excellent purchases and service
Excellent purchases and service
12 febbraio 2026
Non scritta su invito
Risposta di Gini London
Hi Sheila,
Thank you for taking the time to provide your valuable feedback about our products and the customer service. We genuinely appreciate your insights, and reviews like yours help us improve our service.
Once again, we sincerely thank you!
Warmest Regards,
Customer Service Team
Gini London
I love the item I ordered excellent…
I love the item I ordered excellent quality and fast delivery,I would order from them again
30 gennaio 2026
Non scritta su invito
I still havent received a refund…
I still havent received a refund despite sending proof I had returned item with tracking reference saying its been received, im left paying for an item ive returned, as a result would not order from gini london again.
10 marzo 2026
Non scritta su invito
Risposta di Gini London
Hi Becky,
Thank you for taking the time to provide feedback.
We checked with our team, and the returned item has not yet been delivered to our warehouse. Please contact our customer team at info@ginilondon.com so we can assist you further.
At Gini London, we are committed to resolving your concerns and improving our service.
Best Regards,
Gini London Customer Service Team
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.