Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

Wonderful service going above and beyond to get me the product I wanted and quickly. Really friendly communication and the product is great quality and looks great too. Thank you

Valutata 5 stelle su 5

The Bag is solid/strong/durable A swaggy design Has every compartment you need & more also comes with a portable changing mat, bottle cooling compartments. I love most the drawstring design... Leggi di più

Valutata 5 stelle su 5

I recently got the gigil luxe changing bagpack and its been amazing, it got alot of space and different sections for holding baby items, just bought it again to gift someone and so pleased. The ser... Leggi di più

Valutata 1 stelle su 5

Zip on bag broken after just 6 months of using and side pocket stitching started coming apart and then come off. Would not recommend at all, customer service was crap as bag purchased 9 months before... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di borse

Scritti dall'azienda

We are an award-winning Manchester-based, family-run company with a genuine passion for organic and sustainable products without compromising on style or quality.


Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

125 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Chiedi ai clienti di scrivere una recensione

Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

Ha risposto al 33% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,2

Tutte le recensioni

(125)

15 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5
Logo di Gigil

Risposta di Gigil

Thank you so much for our 5 stars! Customer service is always our top priority and its so rewarding to receive positive feedback - you've made our day! We hope we may be of future service to you. Have a good day.

Valutata 5 stelle su 5

Great customer service

My bag was faulty and I sent a message to the company and they were really kind to change the bag for us free of charge. Great service

29 settembre 2023
Logo di Gigil

Risposta di Gigil

Hello, Thank you for leaving us the 5 star review! We are delighted to hear that you are happy with the service you have received. We hope we may be of service to you again.

Valutata 5 stelle su 5

Beautiful yet practical and excellent customer service!!!

I bought the luxe bag and I love it.
There was a slight issue with it but this was resolved within a few days and I’m now loving my replacement.
A beautiful bag which I’m planning on using as a rucksack when no longer needed as a changing bag.
I have also bought the pram organiser which I love too.

29 settembre 2023
Logo di Gigil

Risposta di Gigil

Hello, Thank you so much for taking the time to leave your review. We are delighted with the 5 star rating and we're thrilled to hear that you are happy with the bag and the service you have received. Thank you for your custom. We hope we may be of future service to you.

Valutata 5 stelle su 5

Amazing product

Amazing product, daughter is so happy with this bag.

27 settembre 2023
Logo di Gigil

Risposta di Gigil

Thank you for your lovely comments and the 5 stars - we're so pleased to hear that your daughter is happy with the bag. If we can be of help with anything else just let us know. Have a great day.

Valutata 5 stelle su 5

Great quality product

Great quality product. Good size bag that can fit plenty of supplies and good range of pocket sizes. Definitely recommend. Fast delivery too.

26 settembre 2023
Logo di Gigil

Risposta di Gigil

Hello, Thank you for your review and the 5 stars! We're so pleased to hear that you are happy with the Bounty bag and we are delighted that you will recommend. Thank you for taking the time to get in touch - it really does mean a lot to us.

Valutata 1 stelle su 5

Poor customer service!!

Bought the bounty bag and after less than two months of use the popper has broken off the handle.
After contacting customer services I was told I wasn’t eligible for a replacement even though this is clearly faulty. I was offered 20% discount, what a joke.

14 settembre 2023
Non scritta su invito
Logo di Gigil

Risposta di Gigil

Hi Laura,

Thank you for taking the time to leave your review. I am very sorry that you feel this way.

I can see that you placed your order in February 2023, and we do have to take this date as the start of use.

We are a small family run business and always do our best to help customers as best we can. I am very sorry we could not offer a free replacement on this occasion.

Kind regards,
Gigil

Valutata 5 stelle su 5

Excellent customer service

I bought a changing bag that I absolutely love over a year ago, but unfortunately it had started to tear. I emailed them and they sorted out a replacement for me so quickly with no hassle at all, even though my bag was out of warranty. Customer service was excellent!

Thank you Gigil 😊

16 agosto 2023
Non scritta su invito
Logo di Gigil

Risposta di Gigil

Hello, Thank you so very much for your kind comments and star rating. Customer service is always our top priority and its so nice when its noticed and we receive great feedback. We're so happy to hear that the issue was resolved quickly and we hope that we may be of future service to you.

Valutata 5 stelle su 5

Experience was excellent

Experience was excellent . They originally sent me the wrong bag contacted them and they got back to me quickly and arranged for me to send it back and swapped it over for the one I had originally ordered . Over all great experience

30 luglio 2023
Logo di Gigil

Risposta di Gigil

Thank you so very much for your lovely review. We are so very grateful for the 5 stars and we're thrilled to hear that the issue was resolved quickly. If we can be of help with anything else just let us know. Thank you again for taking the time to get in touch.

Valutata 2 stelle su 5

I haven’t received yet the package and…

I haven’t received yet the package and I don’t have any info about the delivery

24 luglio 2023
Logo di Gigil

Risposta di Gigil

Hi Chrysta,

Thank you for taking the time to leave us a review.

I am pleased to see that your order arrived with you on the 16th of August, international orders can take up tp 15 working day to be delivered.

I hope you love your new changing bag!

Kind regards,
Gigil

Valutata 4 stelle su 5

Luxe changing bag

Great quality bag, really good size and plenty of space to fit all my toddler essentials. Ebba pram organiser really lovely and useful for short trips too!

25 giugno 2023
Valutata 5 stelle su 5

More than satisfied

Customer service has excellent and answered my question very quickly! Item delivered on time and of excellent quality. Nicely packaged. I very love the look and all the space! I would definitly recommande this compagny to all my friends!

13 giugno 2023
Non scritta su invito
Valutata 5 stelle su 5

Baby gift

Ordered the changing bag as a gift, it arrived quickly and was packaged well. I was able to send a message which made it nice and personal. Very good service.

28 maggio 2023
Valutata 5 stelle su 5

Iove it!

I love my bag! So much better than the one that came with my pram! More pockets, space and better quality. Would deffintly recommend!

29 maggio 2023
Valutata 5 stelle su 5

Wish I’d found it sooner!

Quick delivery, excellent quality bag. It’s big and spacious with so many pockets!! Came with pram straps and a change mat too, worth every penny. Wish I’d found this company sooner!

29 maggio 2023
Valutata 5 stelle su 5

I love my bag

I love my bag, it holds so much more than the satchel style bag that came with my pram and things are easier to find too. It’s so comfy and stylish and easier to use when we’re out for a walk. I’m thinking about getting the pram organiser too for quick trips to the shops. The leather is so soft and such a good quality, not too shiny and not too matte. So pleased I ordered and I got it with 30 percent off.

25 maggio 2023

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più