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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Just an extraordinary level of service. Tom rang a manufacturer for me to make sure I got the right product, always got back to me promptly, made me a video to show me how to programme the water time... Leggi di più

Valutata 5 stelle su 5

Excellent service as always. They have everything you need and much more. Their packaging service go above and beyond to ensure no leakages of products. Also the courier services they use are exce... Leggi di più

Valutata 5 stelle su 5

Good ordering experience and helpful comms from the seller, and the delivery company. Product is exactly what I wanted, which was difficult to find elsewhere. Arrived very well packaged. I’m happy.

Valutata 5 stelle su 5

Very positive experience with GHEDirect, great company to deal with. Small problem with delivery quickly dealt with by friendly real people. Product arrived (not used yet) very well packed and protec... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Fornitore di attrezzature per l'idroponica

Scritti dall'azienda

Long established family run business (est 2000) selling only the best horticultural products in the UK. With specialist hydroponic, gardening and ventilation departments we have the experience to provide solutions across many industries. Our exceptional customer service means we stand out head and shoulders above our competitors, both in store and online, ensuring our customers get the best advice and experience. GHEDirect has worked with many large and small scale horticultural projects across the globe including a government reforestation programme and the set up of large scale nurseries in Borneo as well as being a preferred supplier to the top Universities in the UK.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

656 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

A last a company that does actully care about it's customers

I’m not one for leaving positive reviews, good services is generally what we all pay for. However having purchased a propagator for her indoors for Christmas, and wrongly putting it together, Helen and the customer service team were right on it. Prompt response to my email followed by a back up call a few hours later.
Bravo, top notch service.

2 gennaio 2026
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Risposta di ghedirect.co.uk

Thanks so much Mr Rattle, we really appreciate you leaving us such a positive review, we are always here to help.

Valutata 5 stelle su 5

First time purchase


First time purchasing and was very impressed with the items sent, the quality of the packing and the speed.

I ordered right before Christmas, so genuinely wasn't expecting the items until a few days after 25th, however, the package arrived on 24th.

I'm always loathe to order propagators by parcel delivery, as I've had several smashed in the past, and seeing the way the delivery drivers throw parcels into and out of vans, it's easy to see how the damage occurs. However, although the top of the external dome from the three I ordered was slightly scratched, the internal packing was a great job, neat, tidy and very secure.

The items all seem to be of good quality, and I'm pleased to report that the heat mats have helped germinate my first batch of chilli seeds already.

Will definitely use again.

24 dicembre 2025
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Risposta di ghedirect.co.uk

Thank you so much for this lovely review - you are right - it can be tricky to get propagators delivered in one piece, but with our expert packers, we do our best to get them there intact every time.

Valutata 5 stelle su 5

great customer service and products

great customer service, always helpful. had one issue with a delivery but Helen was fantastic. Everything is sent securely packaged. would highly recommend

25 dicembre 2025
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Risposta di ghedirect.co.uk

Thanks so much Neil, Helen will always get any issues sorted out in a timely manner, she is a star!

Valutata 5 stelle su 5

Speedy delivery

Speedy delivery, ordered on a Sunday..delivered on a Tuesday. Value for money product

23 dicembre 2025
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Risposta di ghedirect.co.uk

Thank you for the 5 stars Shakira, we appreciate it.

Valutata 5 stelle su 5

5 stars

5 stars
Superbly packed
Wide selection
Customer service alone gets 5 stars.
Just use this company.

23 dicembre 2025
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Risposta di ghedirect.co.uk

Thank you 👍so glad to hear you appreciate our level of customer service

Valutata 5 stelle su 5

Fast and friendly

Fast, friendly and extremely knowledgeable, I’ve used GHE a few times now and will definitely continue to do so. A massive thank you and merry Xmas to all at GHE.

21 dicembre 2025
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Risposta di ghedirect.co.uk

Thanks so much for the review Steve, a Merry Xmas to you too!

Valutata 5 stelle su 5

On time delivery

On time delivery. Efficient pleasant delivery driver.

18 dicembre 2025
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Risposta di ghedirect.co.uk

Thanks so much for the 5 stars Valletta, we apprecaite it.

Valutata 5 stelle su 5

Excellent customer service

I am giving this review based on the customer experience I have had with GHEDIRCT LTD . I have place an order for a ph pen and they mixed up the order, when I realize they have send out the wrong one I call them and explain they told me leave it with them and they sort it out the next day. I have received the correct pH pen the very next day . The management and staff at GHEDIRCT LTD was understanding very apologetic and sincere so my thanks goes out for they professionalism and very good customer service.
From
Ricardo Rowe👍👍👍👍👍

17 dicembre 2025
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Risposta di ghedirect.co.uk

Thanks so much for your review Ricardo, I'm glad we were able to sort out the mistake in a timely manner for you and that you were patient and understanding through out!

Valutata 5 stelle su 5

Very impressed with how the order was…

Very impressed with how the order was processed and information on delivery, as it was a present I cannot comment on the product but was impressed with ghedirect, and will use them again

10 dicembre 2025
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Risposta di ghedirect.co.uk

Thanks so much Stewart - I hope the present is received well!

Valutata 5 stelle su 5

‘Top Dollar’ as they say in the States

I have used these guys previously and like before, swift dispatch of goods, excellent quality of goods and excellent communication via Hellen in customer service. Technical knowledge available also. One stop shop for all your gardening / horticultural needs.

15 dicembre 2025
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Risposta di ghedirect.co.uk

Thanks so much Adrian, our team are on hand to help wherever we can :)

Valutata 1 stelle su 5

The item that arrived was not the same…

The item that arrived was not the same as the photo on the website and as it is a very large garden tray that needs to be repackaged and returned it's a job I could do without this time of the year as well as waiting in for it to be collected. I am disappointed that the photo on the website was not accurate.

9 dicembre 2025
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Risposta di ghedirect.co.uk

Hi Caroline, my sincere apologies for the inaccuracy of the photo on our site, this is an old image which we have since rectified. I believe my colleague Helen has spoken to you and sorted this out, its not what you need to be dealing with at such a busy time close to Christmas and we recognise this, and hopefully resolved it in a timely and satisfactory manner for you.

Valutata 5 stelle su 5

Great Customer Service

The order was acknowledged and dispatch was notified by e-mail. The delivery schedule was very quick and exactly as communicated in the e-mail. By the end of the transaction I really felt like a valued customer. That doesn't happen often these days well done GHE!!

2 dicembre 2025
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Risposta di ghedirect.co.uk

Thanks Martin, we try our best! As a family business we try to keep as much of our service as personal as we can. Whilst we may have to send the odd automated email you can rest assured when you pick up the phone or send us an email a real person will deal with you as we value each customer.

Valutata 5 stelle su 5

Another excellent online order

Another excellent online order from ghe started using this company last year have placed several orders since great online shop to deal with fast delivery and great customer service

28 novembre 2025
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Risposta di ghedirect.co.uk

Thanks so much James for your continued support, we really do appreciate it.

Valutata 5 stelle su 5

What a great run company

What a great run company
Great products, value for you money. Speedy delivery. Enough said. 10/10

28 novembre 2025
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Risposta di ghedirect.co.uk

Thanks so much Paul......we have great customers too!

Valutata 3 stelle su 5

Haven’t yet received my ordered items…

Haven’t yet received my ordered items though they were expected yesterday, message said they were delayed. Thought they would come today but no information. Tried ringing APC at 3.15. No response ? Finished for the weekend.
Have waited in 2 days. Have no
Idea whether they will come over the weekend.
Cannot comment on the firm
I ordered from or the items but I would prefer if they could find a better delivery service. I know it’s near Christmas and it’s busy, I just need up to date information
Have to report that I did get a notification of delivery and they arrived within that time slot by a very pleasant driver. Haven’t opened the packages as they are a Christmas present. So alls well!
Had a response from the firm too. Many thanks for that. Much appreciated. Best wishes.

28 novembre 2025
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Risposta di ghedirect.co.uk

HI Mrs Johnson, my apologies for the delay on your delivery. I have had a look into this case and can see that you were notified originally on the expected day of delivery (Thursday) that your order had been delayed. I can see from their notification that they had said they would notify you again when they could resolve the issue in delay and provide a new delivery date and time. I like you, were disappointed to see they had not resolved the issue the next day, however you were notified the following day (Saturday) that it would go out for delivery, and it was delivered before lunch that day.
This is an unfortunate issue, and whilst all delivery companies aim to deliver 100% of the time as promised, there can always be factors that disrupt this. Please always contact us direct if you have an issue with the delivery and our amazing customer service team will go above and beyond to keep you in the loop and resolve for you.

Valutata 5 stelle su 5

Very quick service.

Very quick service.
No problems . Recommend

24 novembre 2025
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Risposta di ghedirect.co.uk

Thanks for the 5 stars

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