Gfiber Recensioni 30

They hired bunch of people answering support or service calls, and those people I experienced couple of , all lacking professional training and knowledge. And they won’t be able to resolve your issues either, thinking I should not hold its stocks no more since you can tell this company’s future from its team.

I was a customer for one day. I thought I signed up for Google Fiber but when it was installed, I was told it wasn't Google Fiber, but it was Webpass, which was just as fast. I let the technician know that we are in a dead zone with our phone service, so we needed a service that would allow for wifi calling. Well, later that next day I discovered wifi calling does not work with Webpass but unfortunately I had very responsibly paid for the entire year the first day after installation and saw that the internet speed was fast. I called the next day and asked why the wifi calling didn't work and that's when I was told that Webpass does not support wifi calling yet. I then cancelled my service the next day and was told I would be refunded for the 2 days of service. After a couple of weeks without receiving my refund, I called customer service to inquire about the refund. They said it would take up to 10 business days, but did tell me that a refund was not in their system to be made so a refund was just initiated. After another 10 days, I called again about my refund since it did not come. The next customer service person told me that the initial request went to the wrong division so it was never acted upon and that they would now elevate the refund request to the correct department with an "elevated" status. Five days later, I called again to check on the refund and was told by this customer service representative that the prior "elevated" request was not elevated correctly and promised it was not elevated correctly. This was on May 5th, 2025. On May 9th I called again and was told it would be elevated again and I would be reimbursed in a couple of days. My next call was on May 13th and was told that my May 5th request was in the system as an elevated request and I will receive my refund by May 16th. Here it is, May 18th and no refund as of today for service that was discontinued more than a month ago and after being told it would be refunded by Webpass customer service at least 5 times and not to worry and that I would not have to call again. Needless to say, I will have to call again to their customer service in an attempt to find someone there competent enough to issue a promised refund. If this it the talent of the customer service team and the effort it takes to get a refund, I can't recommend the Webpass service to anyone since the simple things are such a difficult task.

The worst company, I paid my bill and when I went to check my bank account they took 2 payments and told me it was from a closed account that I new nothing about. When I asked for billing statement or something to verify the past due bill no documents where provided. Customer service was horrible. The stole money from me.

ABSOLUTELY HORRIBLE
Update—Now April 6th - 10 days later, and still nothing. They have suspended my account, had me send paperwork via link showing I owned the property so they could inactive previous owners account, cancelled my account, created a new one—and created a 3rd escalation ticket. Now I get to spend more time, on a Sunday, waiting for their tech team to show up and diagnose issue. Activating internet shouldn’t be so freaking difficult!!!

I’ve been trying to set up my GFiber service for 3 weeks now. I’ve lost count how many times I’ve called/bot chatted with them by now. I am trying to install new service in my condo which is wired throughout for GF. So far, I’ve had 2 technician visits, 3 router swaps, 2 jack swaps, 2 escalated tickets and STILL DO NOT HAVE INTERNET. I work remote 2 days a week, so this is a huge problem. They said they’d reimburse me for the service I haven’t been able to use (but not the time off work, of course) but when I told them the payment comes directly from the HOA, I was told “Bulk” accounts cannot receive credit. Well then, send me a personal gift card, you have my address!!! Called again yesterday, agent escalated my escalation ticket but who knows how long that will take to resolve.

How about zero Stars. Had GFiber install fiber at my property and they caused property damages of over $5K. Reported it them and they sent the original crew back out, who caused additional damages. This was just before Thanksgiving 2024 and I am still without a patio. Their construction Escalations is just a 1800 get stuffed in my opinion. They have done nothing to resolve the issue and just tell you. I have requested multiple times for a supervisor to look tover the issue but it only getvsent back to the original install crew who GFiber won't tell who it is or provide any information other than, "we will escalate this for you to get to where in needs to go."

More service interruptions than xfinity and centurylink combined. I regret buying a year’s worth of service in advance.

G fiber... where do I begin? I canceled my service on March 4, 2024. After my call to set up this date I received an email telling me that I was owed a credit. After MANY calls about not getting this credit, which was supposed to be in 3 to 5 business days, I was informed first that it is issued 30 days after because they don't immediately disconnect they suspend the account for 30 days, second call, my card didn't accept credits and it wasn't their fault which was completely false, time three, could not even find my account, time four? Yeah... they pull payments on the 13th and 14th of the month and issue credits on the 15th. Okay? I even showed in queue to receive this, today is May 28, 2024. No refund still...
Long story short? If they owe you? Good luck. That is all I can tell you, because I'm still fighting for mine.....

Seconded about GFiber being useless if you can't get it installed. When I was supposed to get it installed in my new house, the tech told me the subcontractor hadn't set up the box outside yet. It took another two days for them to come back and set it up, and another after that for them to send another tech.
The new tech thought it was an upgrade not a new installation. So clearly the communication between teams is awful. He also immediately damaged the wire in the box so they had to come splice it again. More days of delay.
I've been calling every day for updates and to try and make sure I'm doing whatever they need, not that it matters because no one seems to know anything I told anyone else. The people on the phone couldn't even tell me if the tech would bring Ethernet cable or if I had to buy one (spoiler; I had to buy 100ft of Ethernet cable to run through my wall)
I work from home so I've been having to work from Starbucks and miss work to stay at home for part of the day (our cats are very anxious after the move and need someone there so they don't destroy / pee on things).
Still don't know when I'll finally have Internet. Google fiber has offered me zero compensation for this inconvenience.

As an extra warning to people, check what account you're signed into in Chrome when you sign up. Your fiber account will tie to whatever one you're signed into, which sucks if you happened to be signed into a throwaway account with a silly name like I was.

I am tying to get google fiber installed. Or sometimes it's called webpass. But I keep scheduling appointments through gfiber.com and then no one show up, and there's not email or text or anything, so I have to go to gfiber.com and go to customer support and find out what's going on.

Google Fiber might be great - but if you can't get it installed it's no good and it's a really bad experience.

In fewer than two weeks we had two outages longer than 12 hours. Online customer service was responsive, but the excuse was unsatisfactory. Apparently a PG&e power failure in another local residential building knocked out service for hundreds of users in my very modern complex. Important: there was no power outage anywhere in my area.

After the second 12-hour ISP outage, I informed web pass customer service that I would like prorating my next bill to compensate for my need to sign up for an emergency internet service during these outages. The customer service agent redirected me to their terms of service indicating that they are under no obligation to compensate me for prolonged outages.

During the webpass outages, AT&t, Xfinity (The single worst utility provider on the planet) and the newcomer Monkey Brains ISP was up and running.

After more in-depth discussions with webpass technical, I learned that they have no contingency planS for a simple power failure at another apartment complex. They're microwave backbone clearly has single points of failure.

Web pass has unfortunately gone from one of the best ISPs to one of the worst in my building.