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Valutata 5 stelle su 5

I AM VERY HAPPY TO HAVE COME TOGETHER WITH PURRZEN FOR THE BENEFIT OF MY TWO KITTIES. I THINK GIVING THEM MORE TAURINE HAS MADE A DIFFERENCE IN THEIR HEALTH AND DISPOSITION. I HOPE IT WILL ALSO EXT... Leggi di più

Valutata 5 stelle su 5

Very understandable about the subscription I did not check it but it gave it to me anyway. My cat is old and I don't buy way ahead for that reason. Anyway love the product it seems to have helped out.... Leggi di più

Valutata 4 stelle su 5

It was a good experience, the only reason for the 4 stars was because the order was late, but I contacted the company and they responded very quickly. I have the product now and hopefully it works wel... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

We were advised by our vet to not use the product, so we asked for a refund as their site says a no questions asked refund is given within 60 days. They first came back with questions and offered 20%... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di animali

Scritti dall'azienda

PurrZen cat supplements support heart health, digestion, and everyday wellbeing. Formerly known as PurrVita, we’ve rebranded with a fresh new look while keeping the same commitment to trusted, high-quality cat wellness. Read real customer reviews and see why cat owners trust PurrZen.


Informazioni di contatto

3,7

Nella media

TrustScore 3.5 su 5

52 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 37% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,7

Tutte le recensioni

(52)

52 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

HAPPY CAT MOM

I AM VERY HAPPY TO HAVE COME TOGETHER WITH PURRZEN FOR THE BENEFIT OF MY TWO KITTIES. I THINK GIVING THEM MORE TAURINE HAS MADE A DIFFERENCE IN THEIR HEALTH AND DISPOSITION.
I HOPE IT WILL ALSO EXTEND THEIR LIFE BECAUSE WE LOVE HAVING THEM AROUND.
SO HAPPY TO HAVE CROSSED PATHS WITH THEM. THEY HAVE BEEN VERY RELIABLE AND RESPONSIVE TO MY INQUIRIES.

27 ottobre 2026
Non scritta su invito
Valutata 5 stelle su 5

My new boo

Very understandable about the subscription I did not check it but it gave it to me anyway. My cat is old and I don't buy way ahead for that reason. Anyway love the product it seems to have helped out. He was diagnosed with kidney failure and throws up everything. I have to get special food that cost well like the grocery we buy for ourselves expensive. This has seem to help with that but a I have noticed he has his energy back. Thanks for helping me with everything. He will be on this for the rest of his life which I hope is long time to come.

15 ottobre 2026
Non scritta su invito
Valutata 5 stelle su 5

These people were very patient and…

These people were very patient and informative. I recommend

21 ottobre 2026
Non scritta su invito
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Risposta di PurrZen

Thank you so much for your kind words and recommendation! We're delighted to hear that our team was patient and helpful in addressing your concerns. We truly appreciate your support and are always happy to assist!

The PurrZen team

Valutata 4 stelle su 5

It was a good experience

It was a good experience, the only reason for the 4 stars was because the order was late, but I contacted the company and they responded very quickly. I have the product now and hopefully it works well.

20 ottobre 2026
Non scritta su invito
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Risposta di PurrZen

Thank you for sharing your experience! We're sorry for the delivery delay, but we're glad our team was able to assist you promptly and that your order has arrived. We truly appreciate your patience and understanding, and we hope you and your furry friend have a wonderful experience with our product!

The PurrZen team

Valutata 5 stelle su 5

My experience with my mistake of doing…

My experience with my mistake of doing the subscription and not canceling my order in time. They made it right, with no hesitation.
Great service!!

16 ottobre 2026
Non scritta su invito
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Risposta di PurrZen

Thank you for your kind words, Lois! We’re glad our team could help sort out your subscription and make things right. Please reach out anytime you need a hand—we’re always happy to help! 💛🐾

The PurrZen Team

Valutata 5 stelle su 5

Serviece Team Top

Serviece Team Top

1 ottobre 2026
Non scritta su invito
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Risposta di PurrZen

Thank you for your kind words! We’re happy our service team could help. We’re always here if you need anything! 💛🐾

The PurrZen Team

Valutata 5 stelle su 5

Excellent customer service

Excellent customer service! In the beginning, I had alot of questions and anxiety! I was truly afraid that I would lose Sweetpea.
This product has been amazing and I highly recommend it!

2 settembre 2026
Non scritta su invito
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Risposta di PurrZen

Thank you for sharing your experience! We understand how worrying it can be when you’re concerned about Sweetpea, and we’re glad our team could answer your questions and offer support. Your kind words and recommendation mean so much to us. Sending Sweetpea lots of love! 💛🐾

The PurrZen Team

Valutata 5 stelle su 5

Customer service is very good

Customer service is very good. I have 3 cats but I ordered the product for my one cat who has weezing and she may have heart issues. I gave it to all 3 cats and they ate it with no problem but did not seem to see a difference. My cats do already drink alot of water so I decided I no longer will use the product. Then I was billed and showed the product shipped again. I didnt realize it was a subscription. I cancelled my subsctription and the associate said since it is being shipped they could not refund me but they can offer me 20% off. So I took it. Then found out the product was returned so they refunded me fully.
Customer service was prompt, curtious, and helpful.

21 settembre 2026
Non scritta su invito
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Risposta di PurrZen

Thank you so much for sharing your experience! We're glad to hear that our team was prompt, courteous, and helpful in resolving your concerns. We understand the confusion regarding the subscription and appreciate your patience throughout the process. We're happy we could reach a satisfactory resolution, and we wish you and your three furry friends all the best!

The PurrZen team

Valutata 1 stelle su 5

Waste of money, you will never get a refund

We were advised by our vet to not use the product, so we asked for a refund as their site says a no questions asked refund is given within 60 days. They first came back with questions and offered 20% refund. When we said this was not acceptable, they then informed us that we were responsible for the shipping fees to China for a return, which would cost more than the refunded amount. We then accepted the 20% back, but have yet to receive any confirmation that this will be provided. Strongly urge everyone to not buy from them as you as just giving money away and will never be able to get a proper refund if you do not like the product.

3 settembre 2026
Non scritta su invito
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Risposta di PurrZen

Thank you for sharing your feedback. We're truly sorry to hear about your experience and understand your frustration regarding the refund process.

We'd appreciate the opportunity to look into this further and help resolve your concern. Please send our customer support team an email with your order details and a reference to this review so we can locate your order, check the refund status, and assist you accordingly.

We appreciate your patience and hope to make things right!

The PurrZen team

Valutata 1 stelle su 5

Still haven't recieved my product

My wife Still haven't recieved the product and its been weeks customer support has been completely useless

5 agosto 2026
Non scritta su invito
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Risposta di PurrZen

We're truly sorry to hear about the delay and your experience with our support team. We understand how frustrating this must be.

If your wife still hasn't received her order, please email our customer support team with the order details and a reference to this review. We'll be happy to investigate the delivery status further and help find a resolution.

Thank you for your patience!

The PurrZen team

Valutata 1 stelle su 5

I purchased some of their taurine…

I purchased some of their taurine powder and gave it to my senior cat and he started to get excessive eye discharge after eating it. It progressed into a sore from the discharge running down his nose. I discontinued giving it to him and the sore spot cleared up indicating that it was the taurine. Do not buy any product from this company or you will be sorry.

14 gennaio 2026
Non scritta su invito
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Risposta di PurrZen

Thank you for sharing your experience. We're truly sorry to hear about what your cat went through, and we're glad to know he's doing better.

Please know that the safety and well-being of pets are extremely important to us. Our product is manufactured under strict quality standards and undergoes quality testing. However, we understand that every cat is different, and we take concerns like yours very seriously.

We encourage you to reach out to our customer support team with your order details so we can look into this further and assist you appropriately. We sincerely appreciate your feedback and wish your furry friend continued good health!

The PurrZen team

Valutata 5 stelle su 5

I didn't believe a product could make…

I didn't believe a product could make such a difference, but it did. My cat is no longer coughing and is back to her sassy self.

20 luglio 2026
Non scritta su invito
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Risposta di PurrZen

Thank you so much for sharing your wonderful experience! We're thrilled to hear that your cat is feeling better and back to her sassy self! It means so much to us to hear stories like yours. Wishing your furry friend continued happiness and good health!

The PurrZen team

Valutata 5 stelle su 5

Delivery was quick

Delivery was quick and I started my Calico on the supplement as soon as it arrived. I added the fine powder by the included measure to her soft food and didn't notice any differences right away. Three weeks in and she seems to have a better appetite. She's 13 yrs old and I hope to extend her life as long as possible.

1 luglio 2026
Non scritta su invito
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Risposta di PurrZen

Thank you so much for sharing your experience! We're happy to hear your order arrived quickly and that your sweet Calico seems to be enjoying a better appetite. At 13 years young, she deserves all the love and care! We truly appreciate your trust and wish you many more happy, healthy years together! ❤️

The PurrZen team

Valutata 1 stelle su 5

Bad company !

Bad company !! Don't answer email and don't want to refund the money you pay for this crap !!! Want to to sent it back to China for a refund and you pay the postage !!Wrong, the advert said full refund if cats don't like it. The company now has changed its name also !!

1 giugno 2026
Non scritta su invito
Valutata 5 stelle su 5

My cat was coughing pretty bad at…

My cat was coughing pretty bad at night. Started tourine, 1 scoop 2x a day, in wet food for breakfast and dinner. She stopped coughing after a couple weeks of being diligent, thank God! Ordering a subscription rn so I never run out.

7 luglio 2026
Non scritta su invito
Valutata 5 stelle su 5

SCAMMED….

SCAMMED….. I placed an order for my brother on June 1,2026 @ $59.98 on my IPhone and only put his credit card info in put my Email as contact person and gave his address where to be delivered!! WELL, his credit card was charged and so was my debit card and I DID NOT GIVE any info on my card!!!! If that’s not BAD enough, neither one of us have received a ORDER at ALL. Today is the 30th day of waiting for order and pretty sure no order will come because I have send text and email to this company and they respond by saying, we received your comment and someone will contact you soon…..REALLY…..WHEN??? I will be reporting this scam to the Better Business Bureau !! Also, my bank will be reporting this as “Fraud “ and coming after the scammers that took my money and my brothers @ $59.98 each….Fraud & Cheating doesn’t pay and will catch up to you when you LESS expect it!!!

1 giugno 2026
Non scritta su invito
Valutata 4 stelle su 5

Omega 3 drops …

I have only bought the omega 3 drops so far and it has only been a week so I am not sure if the product is helping my cat. However, I have to warn everyone that the omega 3 oil is also being faked on Amazon. So, be careful please.

28 giugno 2026
Non scritta su invito
Valutata 1 stelle su 5

PurrVita's taurine is a scam

I bought the Taurine. First, it says to give 2-3 grams per day for a 10 pound cat. That's wrong. Should be giving anywhere from 45 to 250 milligrams (depending on legitimate, peer reviewed articles and my vet). Second, pure pharmaceutical grade taurine powder (with nothing else added) can be bought at a SIGNIFICANTLY LOWER price ($15 for 300 grams) compared to PurrVita's exorbitant price ($49.95 reduced to $35.95 for only 100 grams). Third, the website doesn't include the added ingredients that are listed on the taurine container so one doesn't know about them until after purchasing. Fourth, I contacted several pet food manufacturers that I use and they indicated that the taurine in their products is added after any heating process (these are good reputable (and yes pricey) cat food companies. (The sources that PurrVita quotes are before the 1980s, when it became clear that taurine was lost in the manufacturing process. Since then, companies typically add it after the heating process.) I contacted PurrVita with my queries about the taurine quality and cost. I did not receive a response. I then contacted them requesting a refund guaranteed by their 60 day money back guarantee and they still have not responded. I will be reporting PurrVita to the Better Business Bureau next.

22 giugno 2026
Non scritta su invito
Valutata 1 stelle su 5

I have emailed them for a refund since…

I have emailed them for a refund since May 22/26. They never respond to an email. It looks like there is no refund policy. You are stuck with the product.

22 maggio 2026
Non scritta su invito
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Risposta di PurrZen

Thank you for bringing this to our attention. We're sorry to hear that you haven't received a response regarding your refund request.

We would be happy to assist you further and look into this matter. Please contact us again and provide your order number and the email address used for the purchase so we can locate the correct order and review your refund request as quickly as possible.

We appreciate your patience and look forward to helping resolve this for you.

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