Getcustomneonsigns Recensioni 

187
•
TrustScore 4.5 su 5

4,7

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Valutata 5 stelle su 5

At first I was a little worried bc I couldn’t find a phone number to communicate with the company, but every email question I sent (and I sent A LOT of them) was answered super quickly (less than 24 h... Leggi di più

Valutata 5 stelle su 5

While we've always wanted an authentic glass-blown neon sign, we were happy to have found this producer making LED-substitute "neon-like" signs at a much more affordable price point. We were impressed... Leggi di più

Valutata 5 stelle su 5

Whoever is in charge of communication did a fantastic job and kept me updated every step of the way without having to inquire. They were very detail oriented and extremely prompt in getting the order... Leggi di più

Valutata 5 stelle su 5

Ordering from Thai incredible company literally saved my life! As a designer I need things done fast! Get custom signs did just that! From the personalized texts to make sure I got exactly what I want... Leggi di più

Dettagli dell'azienda

  1. Negozio di insegne al neon

Scritti dall'azienda

Getcustomneonsigns.com is your trusted factory-direct website, dedicated to providing high-quality, competitively priced LED neon signs. Renowned for our efficient production and delivery speed, we can deliver products to you in as fast as 3-5 days. We understand the need for speedy delivery, and thus, we maintain high efficiency. Not only that, but we also offer reliable quality assurance and comprehensive after-sales service. Our products undergo strict quality control to ensure perfection upon arrival. We provide a two-year warranty and a professional after-sales team ready to support and assist you, ensuring worry-free purchasing. If you have any questions, please don't hesitate to contact support@getcustomneonsigns.com. Our goal aligns with yours - to provide you with the best value for Light-up neon signs to illuminate your space. We understand that customer choice and trust are the foundation of a lasting business, and customer satisfaction is our top priority. Therefore, your choice means our commitment to trust. Choosing us means choosing reliability and quality. We look forward to working with you to provide you with the highest quality LED neon sign products and services!


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

187 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,7

Tutte le recensioni

(187)

19 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Good Sign

It's a good sign and looks exactly like the prototype I made online. The price was reasonable. Also, it's very hard to break this sign as it's not glass.

9 settembre 2026
Non scritta su invito
Valutata 5 stelle su 5

Great Communication & Help!

At first I was a little worried bc I couldn’t find a phone number to communicate with the company, but every email question I sent (and I sent A LOT of them) was answered super quickly (less than 24 hours). They were able to combine two fonts into one design. Very pleased with my purchase- though keep in mind the dark blue is much lighter than it appears when you select it from the dropdown for a custom design. (Look at the finished samples for a better idea of the color.)

26 agosto 2026
Non scritta su invito
Valutata 5 stelle su 5

Repeat Buyer

We re-ordered a smaller, identical sign to one we purchased from them a few years ago. Very painless ordering and quality product! Our sign from 2023 is still standing strong.

15 giugno 2026
Non scritta su invito
Valutata 5 stelle su 5

Amazing neon sign!

The design team was so patient with me! I changed the color, font, and size many times and they would redesign and send to me very quickly. Once I approved the design, creation and shipment were very quick. The sign delivered with wonderful shipment and packaging. The quality of my neon sign is amazing and I love it so much!

2 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

I had consulted in many different…

I had consulted in many different companies. Custom meet on signs was extremely responsive. They sent me a sample picture. It came in about two weeks. Exactly how I wanted it. We had some back-and-forth discussions through email. They were very responsive and quick to give a lot of information. I felt very comfortable going with this company and I was definitely not disappointed. I can’t wait to see my up and working for the project that I have. Really happy that I went with this company.

2 marzo 2026
Non scritta su invito
Valutata 5 stelle su 5

High Quality Product and Great Customer Service

I have purchased a sign here before and get compliments on it all of the time. I decided it is time to transition from a 2D painted sign to an eye catching neon sign for the front of my restaurant. I was able to get exactly what I wanted for a good price. During the process, they were very prompt answering my questions and went above to ensure I was happy - Even with the issue of Donald Trump's import tax on American citizens, this was a great purchase for me.

9 marzo 2026
Non scritta su invito
Valutata 1 stelle su 5

I had a very disappointing experience…

I had a very disappointing experience with this company and strongly recommend that others proceed with caution.

The company clearly advertises their custom neon signs as “cordless.” However, when I received my order, the sign was not cordless at all and still required a cord to function. This was extremely misleading and not what was advertised on their website.

To make matters worse, after already paying for shipping, I was hit with an additional surprise tariff shipping fee that was never disclosed during the purchase process. There was absolutely no transparency about this extra charge, which feels very deceptive.

When I contacted customer support to address these issues, I was given runaround responses with no clear answers or solutions. After explaining that the product I received was not what was advertised, I requested a refund. Instead of resolving the issue properly, they offered me only a 10% refund, which is unacceptable considering the product does not match their advertising.

Between the false “cordless” advertising, hidden fees, and poor customer service, this experience has been extremely frustrating.

I am very unhappy with how this situation was handled and do not recommend doing business with this company.

9 marzo 2026
Non scritta su invito
Logo di Getcustomneonsigns

Risposta di Getcustomneonsigns

I’m truly sorry for any inconvenience this has caused you, and I appreciate the chance to clarify the situation.

Our website mentions that the sign can be powered by a battery pack, which means it does not require a wall outlet. Many customers use the battery pack for outdoor events so they can freely move the sign around.

However, this type of LED light sign is an industrial-style design, and it must have a small wire coming out of the sign. Without it, the brightness would not be sufficient. In addition, the acrylic backboard is 6mm thick for better durability and appearance, so there is no space to hide a battery inside. Some customers simply place the battery pack in a decorative box or behind artificial flowers to make the setup look cleaner.

Regarding customs charges, we clearly mention on our shipping page that customers may need to pay the import duty first, keep a screenshot, and send it to us so we can reimburse them. Since all signs are fully customized and sizes vary, customs fees can differ slightly, and we hope for your understanding.

We sincerely apologize that this experience left you disappointed. Our intention was never to mislead you, and we would love the opportunity to make things right for you. Please feel free to reach back out so we can assist you further.

Thank you again for your feedback — it helps us continue to improve

Valutata 5 stelle su 5

They have a returning customer!

Extremely easy to work with . My sign had to made in a larger size which I was not charged for :). I wasn’t sure what to expect but once I took the sign out the box I was overly satisfied. Rapid responses and punctual delivery.
Thank you!

6 febbraio 2026
Non scritta su invito
Valutata 5 stelle su 5

Great place for a custom sign!

Really awesome custom sign, I love it. Pricing is very fair and they were quick to respond as well as quick to ship. They were able to make exactly what I had sent them. They sell both battery operated and plug in signs though so be careful which you choose if you need a particular type.

5 febbraio 2026
Non scritta su invito
Valutata 5 stelle su 5

It’s beautiful

It’s beautiful! Our sign turned out even better than we had hoped. They matched my logo perfectly. Great quality, from the packaging to the extra accessories and the construction of our sign.
And you got it here before Christmas. Thank you so much!

21 dicembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Exactly what I wanted…

I wasn’t sure what to expect as I wanted a specific design for a gift. I submitted the idea and the proof looked to be exactly what I was looking for, but I was still cautiously optimistic about the actual sign. When it was received, which was only a couple weeks later, it was perfect! I can’t wait to give it to my son this Christmas! I would definitely recommend working with Getcustomneonsigns.com on your next idea!

6 dicembre 2025
Non scritta su invito

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