I had a very positive experience with the German Pension Fund, particularly thanks to Johannes. The process initially felt quite daunting, but Johannes made it much easier to navigate with his qui... Leggi di più
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My experience with Germany Pension Refund is really good. Very professional, no need to worry of anything they take care of everything. We get all the info document,process or incase of time delay eve... Leggi di più
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Process was extremely efficient and the team is very professional. I was nervous about using a third party company to handle that amount of money for myself and my husband, but the team was happy to h... Leggi di più
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My contact person, Johannes, was very easy to reach, and his constant updates were reassuring. This was an important aspect for me, given that I am abroad. I also highly appreciate his patience when i... Leggi di più
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Scritti dall'azienda
Germany Pension Refund is a specialized administrative service for people who worked in Germany and now live abroad: we manage German state pension (Deutsche Rentenversicherung) contribution refunds from the first eligibility check to the final payout. The service has been running since 2015 and is operated by ATLAES GmbH in Berlin. Our current retained records document more than €22 million recovered for clients since November 2022. Non-EU citizens can generally claim back the employee share of their German pension contributions once at least 24 months have passed since their last German pension contribution and they live outside the EU/EEA. The exact rules depend on your citizenship and insurance history — our free calculator checks them for you, and starting takes less than one minute. In a managed claim, we prepare the application and payment documents, identify the recommended pension office for your claim, handle the German-language communication with the authorities, and follow up until the money has actually arrived — a process designed to avoid preventable delays. Most clients complete their entire part of the process digitally, and no German bank account is required: your refund is paid through the escrow account operated by our German partner law firm, and after the agreed fee is deducted, the remaining balance is transferred to the bank account you nominate. Our fee is 9.75% of the refunded amount, capped at €2,500 including VAT, with no upfront payment and no minimum fee. No refund, no fee. Beyond the statutory refund, eligible company-pension (bAV) and VBL cash-outs can be reviewed under a separate agreement. Germany Pension Refund is a private service. We are not part of or affiliated with Deutsche Rentenversicherung or any German government authority. You may apply directly to Deutsche Rentenversicherung without using our service; the pension office charges no application fee.
Informazioni di contatto
Kaskelstraße 46, 10317, Berlin, Germania
- +49 (0) 15207134459
- refund@germanypensionrefund.com
- germanypensionrefund.com
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226 recensioni
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Just a waste of money
Before hiring them I did read their website and they used testimonies only that show that they got their refunds back in less than 2 to 8 weeks. They do not allow all customers to submit reviews so they don't show the truth behind what is legitimate. They say on their website that it can take longer if you do it yourself but they admitted to me that it is due to the mailing process but on their website they also say they have direct contact with the pension officers that approve the paperwork but instead they have to go through the same process as everyone else by making a appointment setting up a meeting and then being allowed to call. Nothing is difficult or different and it doesn't take years to do it yourself vs them doing it and they lied saying it takes 2 to 8 weeks. It took them over 2 just to file my paperwork. So I highly recommend and so does the pension office in Germany do it on your own. It's not hard. Don't waste your money. The time frame will be the same.
19 agosto 2025
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Risposta di Germany Pension Refund
Dear Brandon,
Thank you for your feedback, which you had also kindly shared with us via email. We truly value constructive criticism as it helps us improve our service.
We are sorry to hear that you felt misled by the information on our website. To clarify: we state that the average processing time of our claims is 2–8 weeks. Average means that while some refunds are processed in under two weeks, others take longer than 8 weeks, depending largely on the pension office’s workload and seasonal delays. In fact, around 88% of our claims are finalized within that 2–8 week range. Unfortunately, your claim—submitted right before the summer holiday period, when many pension officers were on vacation—took 11 weeks, which is longer than usual and understandably frustrating for you.
We also want to assure future customers that we do closely monitor each case: we personally follow up with pension officers, know the typical timelines, and intervene if we see a claim dragging beyond expectations. This is what allows us to maintain a reliable average timeframe, even if some individual cases—like yours—take longer.
Finally, regarding feedback: every client receives a link at the end of their process to share their experience. In your case, you were faster in posting feedback than we were in sending the link. We regret that your experience did not meet your expectations and sincerely hope that, despite the delay, you appreciate that we were able to secure your refund in the end.
We wish you all the best.
I’m so pleasantly surprised with my…
I’m so pleasantly surprised with my experience. The refund calculator was spot on for estimating my refund. As for the process, I only had to provide the requested documentation and they handled everything else. I submitting my docs in March 2022 and received my refund in November 2022. Excellent experience. I would recommend this company to anyone. Thank you again.
13 febbraio 2024
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Risposta di Germany Pension Refund
Thank you so much, Michele! We’re delighted to hear that your experience was so positive and that our refund calculator matched your final result so accurately.
It’s great to know the process felt simple and hands-off for you — exactly as we intend — and we’re glad everything was completed smoothly between March and November.
We truly appreciate your trust and strong recommendation. Thank you again for choosing Germany Pension Refund!
It was tension free process and…
It was tension free process and smoothly dealt by Johannes and team.
They are very genuine and transparent.
23 maggio 2022
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Risposta di Germany Pension Refund
Thank you, Adarsh, for your kind review. We’re very glad to hear that the process was smooth and stress-free for you. Providing transparent guidance and making the German pension refund process as straightforward as possible is exactly what we aim for.
We’re especially pleased to hear your kind words about Johannes and the team. Thank you for your trust and your support.
Greetings from Berlin,
The Germany Pension Refund Team
Risposta di Germany Pension Refund
Thank you for your review. If there is anything we can assist you with regarding our service, please feel free to contact our team directly.
Greetings from Berlin,
The Germany Pension Refund Team
Rigra ,maihar,satna
21 marzo 2022
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Risposta di Germany Pension Refund
Thank you for your review. If there is anything we can assist you with regarding our service, please feel free to contact our team directly.
Greetings from Berlin,
The Germany Pension Refund Team
Great at getting things “unstuck”
I submitted my paperwork months ago to the refund office in Berlin but my follow-up phone calls and messages went unanswered. I hired Germany Pension Refund and within a week they got in touch with the person who was assigned my case and asked for my refund to be approved. I was told it could take up to eight weeks for my refund to be processed but the money appeared in my account three weeks later. Highly recommend!
17 febbraio 2022
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Risposta di Germany Pension Refund
Thank you, Sarah, for your wonderful review. We’re very glad to hear that we were able to help move your case forward after you had been waiting for a response. While we cannot control the authorities’ processing times, we always do our best to follow up and help resolve issues when cases become stuck.
It’s especially great to hear that your refund arrived much sooner than expected after the process was back on track. Thank you for your recommendation and for placing your trust in our team.
Greetings from Berlin,
The Germany Pension Refund Team
Many thanks for Johannes
Many thanks for Johannes from Germanypensionrefund, for his patience and continuous support, the company supported me along the whole process of refunding my pension money.
The transfer is done and I am expecting it within few days.
Many Thanks.
11 febbraio 2022
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Risposta di Germany Pension Refund
Thank you, Shehab, for your kind review. We’re very glad to hear that Johannes’ patience and continuous support helped you throughout the process. It’s great to know that your refund transfer has been completed and is on its way.
Thank you for placing your trust in Germany Pension Refund.
Greetings from Berlin,
The Germany Pension Refund Team
Efficient and easy to work with Team
The Team from Germany Pension refund are really excellent in their process and support.
Special thanks to Johannes and Ms. Kliem.
I received the refund in less than 3months. The instructions and document requirements are clearly communicated.
I would surely recommend this team for the Pension refund process.
Amit
11 febbraio 2022
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Risposta di Germany Pension Refund
Thank you, Amit, for your wonderful review. We’re very glad to hear that you found our process and support excellent, and that the instructions and document requirements were communicated clearly throughout your claim.
We’re especially pleased to hear your kind words about Johannes and Ms. Kliem. Receiving your refund in less than 3 months is great news, and we appreciate you taking the time to share your experience.
Thank you for your recommendation and for placing your trust in our team.
Greetings from Berlin,
The Germany Pension Refund Team
Risposta di Germany Pension Refund
Thank you, Luis Carlos, for your review and recommendation. We greatly appreciate your support and your trust in our team.
Greetings from Berlin,
The Germany Pension Refund Team
Quick and easy
My refund was processed very quickly, the whole process only took a couple of months. I would highly recommend their services for those who do not speak German, it saved a lot of time and effort on my part.
8 gennaio 2022
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Risposta di Germany Pension Refund
Thank you, Mikhail, for your wonderful review. We’re very glad to hear that your refund was processed quickly and that the entire process was straightforward from your perspective. Helping former employees navigate the German pension refund process without needing to deal with language barriers or complex paperwork is exactly what we aim for.
Thank you for your recommendation and for placing your trust in our team.
Greetings from Berlin,
The Germany Pension Refund Team
I have contacted Germany pension fund…
I have contacted Germany pension fund for my pension refund. They are very quick and professional. They are open and very helpful. They did my filing and I received my pension fund with in 2 weeks. They have really done great job and I recommend everyone to work with them.
6 gennaio 2022
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Risposta di Germany Pension Refund
Thank you, Krishna, for your wonderful review. We’re very glad to hear that you found our team professional, responsive, and helpful throughout the process. It’s especially great to know that your refund was completed so quickly and that we could make the process straightforward for you.
Thank you for your recommendation and for placing your trust in our team.
Greetings from Berlin,
The Germany Pension Refund Team
One of the best services I've ever experienced.
Having worked with pension refund team, I found them responsible, reliable, and most importantly committed to what they say from day one to the end of the process. I highly recommend this fantastic team to everyone who seeks to do pension refunds and is looking for a fast and reliable way to do that. Special thanks to Johannes and Anna to help me throughout this journey especially during these tough circumstances due to the Covid pandemic. This job wouldn't have been done without their support and help.
29 dicembre 2021
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Risposta di Germany Pension Refund
Thank you, Shahrzad, for your wonderful review. We greatly appreciate your kind words and your trust in our team.
We’re especially pleased to hear that you found our service responsible, reliable, and committed from start to finish. Looking back, the COVID period created many additional challenges and delays, which makes your recognition of Johannes’ and Anna’s support even more meaningful to us.
Thank you for your recommendation and for allowing us to assist you with your pension refund journey.
Greetings from Berlin,
The Germany Pension Refund Team
This is a very impressive company
This is a very impressive company, whose interactions and instructions are clear and friendly. I started my application in November, and amazingly received my refund before Christmas, thanks to the hard work of Johannes and Anna. The weeks of assembling paperwork went very smoothly, and Johannes always answered any questions immediately and very clearly and concisely; it was more simple than I would have ever imagined. I would have likely given up had I tried to initiate the process alone. I offer highest recommendations and my thank you for an excellent service!
16 dicembre 2021
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Risposta di Germany Pension Refund
Thank you, Paula, for your wonderful review. We greatly appreciate your kind words and your trust in our team.
We’re delighted to hear that the process was simpler than you expected and that the guidance and support from Johannes and Anna helped make everything run smoothly. Receiving your refund before Christmas was certainly a great outcome, especially during such a busy time of year.
Thank you for your recommendation and for allowing us to assist you with your pension refund journey.
Greetings from Berlin,
The Germany Pension Refund Team
Excellent Service. Highly Recommend.
I had worked for a couple of years as a student worker in Germany so my refund wasn't that big. I contacted more than one pension refund service, but most wanted a big chunk of my refund because the amount was low (almost half !). These guys were the only ones to do it for much smaller fee. Plus, the whole process was clear and easy and I got my refund in two months only !
10 dicembre 2021
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Risposta di Germany Pension Refund
Thank you, Hassan, for your wonderful review. We greatly appreciate your kind words and your recommendation.
We’re especially pleased to hear that our service provided a fair and affordable option for your refund claim. We believe that professional support should remain accessible regardless of the refund amount, so your feedback means a great deal to us.
We’re also delighted that the process was clear, easy, and completed within just 2 months.
Thank you for placing your trust in our team and for recommending our service to others.
Greetings from Berlin,
The Germany Pension Refund Team
Unbelievably great service!
Dealing with German authorities is an unbelievable nightmare that I don't wish to my worst enemy! And yet, GermanPensionRefund makes the process so worth it! They keep you informed all the way, have your best interests in mind and are really serious people! Best money I've ever spent, as I'm sure I'd have given up if I had to deal with the German bureaucracy!
26 novembre 2021
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Risposta di Germany Pension Refund
Thank you, Emilio, for your fantastic review. We greatly appreciate your kind words and your support.
We’re especially pleased to hear that we could make a complicated process feel worthwhile and manageable. Navigating administrative procedures can be challenging, so our goal has always been to take as much of that burden off our clients as possible while keeping them informed every step of the way.
Thank you for your trust, your recommendation, and for allowing us to assist you with your German pension refund.
Greetings from Berlin,
The Germany Pension Refund Team
Excellent service
Excellent service. They took care of the entire process for me, it was clearly explained from beginning to end, and I ended up getting my refund earlier than expected. The cost was totally worth it, I don't think I could have done this on my own at all.
13 novembre 2021
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Risposta di Germany Pension Refund
Thank you, Rafael, for your wonderful review. We greatly appreciate your kind words and your trust in our team.
We’re delighted to hear that the process was clearly explained from beginning to end and that you received your refund earlier than expected. Making the claim process straightforward while handling the administrative work on behalf of our clients is exactly what we aim for.
Thank you for your recommendation and for allowing us to assist you with your German pension refund.
Greetings from Berlin,
The Germany Pension Refund Team
Risposta di Germany Pension Refund
Thank you, Azad, for your review and support. We’re delighted to hear that you had a positive experience with our service.
Greetings from Berlin,
The Germany Pension Refund Team
Excellent service
Excellent service. Johannes and Anna were super helpful throughout the process. I received my refund within 5 months, which is quick considering the pandemic and bureaucratic hassles.
Highly recommended
9 novembre 2021
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Risposta di Germany Pension Refund
hank you, Amol, for your wonderful review.
We’re very glad to hear that Johannes and Anna were able to support you throughout the process and keep everything moving smoothly. Receiving your refund within 5 months during the pandemic was a great outcome, especially given the additional challenges and delays many authorities were facing at the time.
Thank you for your recommendation and for placing your trust in our team.
Greetings from Berlin,
The Germany Pension Refund Team
Great service
Great service, very professional and super fast, personalised communication!
1 novembre 2021
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Risposta di Germany Pension Refund
Thank you, Adrian, for your wonderful review.
We’re delighted to hear that you found our service professional, fast, and personalised. Clear communication and individual support are very important to us, so it’s especially rewarding to know that this stood out during your experience.
Thank you for your recommendation and for placing your trust in our team.
Greetings from Berlin,
The Germany Pension Refund Team
Highly recommended
I had a very good experience from start to finish. Clear communication and expectation set out from the beginning. Shout out to Johannes who was very helpful and replied to all my emails very promptly.
Would highly recommend their services.
28 ottobre 2021
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Risposta di Germany Pension Refund
Thank you, Swakeert, for your wonderful review.
We’re very glad to hear that you had a positive experience from start to finish and that the communication and expectations were clear throughout the process. Providing transparent guidance and keeping our clients well informed are key parts of the service we strive to deliver.
We’re especially pleased to hear your kind words about Johannes’ support and responsiveness.
Thank you for your recommendation and for placing your trust in our team.
Greetings from Berlin,
The Germany Pension Refund Team
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