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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I buy regularly from Geofossils and they are the best Crystal, Gem, mineral and fossil sellers. Kim is so incredibly knowledgeable about them and always more than happy to advise and help with any... Leggi di più

Valutata 1 stelle su 5

Update; Not true: I was told you have authentication for other meteorites not this one once I decided to keep it since you said you had the documents but I was told you don't have authentication for... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Absolutely amazing at the excellent way you present and package your crystals. The magnification box is truly unique. Thank you, very happy with my experience with you.

Valutata 5 stelle su 5

Initially my order was not fulfilled correctly! After two telephone calls it was finally rectified. There was also included, two extra pieces for the problems I had encountered. Nice touch! I would us... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di forniture per esoterismo
  2. Negozio di arredi e di design d'interni
  3. Negozio di forniture per l'istruzione
  4. Negozio di articoli da regalo
  5. Gioielleria
  6. Negozio di rocce

Scritti dall'azienda

GeoFossils is a passionate, family-run business based in Twickenham, Greater London, dedicated to bringing you the finest selection of crystals, fossils, and rare minerals. Whether you're a seasoned collector or just beginning your journey, we’re here to help with all your holistic and spiritual needs. With over 600 different types of crystals, tumble stones, and crystal sets in stock, as well as a wide range of ritual essentials, we are your ultimate one-stop shop. Join our vibrant community on Facebook and Instagram, where we host engaging live shows every week. Discover, learn, and shop our carefully hand-picked treasures, with fresh new stock showcased in every event. We can't wait to share our passion with you!


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

89 recensioni

5 stelle
4 stelle
3 stelle
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Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

Ha risposto al 42% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,4

Tutte le recensioni

(89)

55 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Terrible experience do not use

Update; Not true: I was told you have authentication for other meteorites not this one once I decided to keep it since you said you had the documents but I was told you don't have authentication for this one. I have the email as proof.

I bought a Murchison meteorite for £355, they said there's authentication certificate/ provenance and the meteorite will come with authentication, it didn't and ,when I asked for it they said they don't have it, I completed a return but customer service hasn't responded after that and now I'm being charged. Do not use. They have cancelled refund to PayPal once.

3 luglio 2026
Non scritta su invito
Logo di GeoFossils®

Risposta di GeoFossils®

Thank you for your feedback. We are sorry that you were unhappy with your experience.

The meteorite you purchased is an authentic specimen, and we offered to provide the supporting provenance documentation on our return to the UK, as we had explained during our correspondence. Before we were able to do this, you advised that you wished to return the item instead. We accepted your return request without hesitation.

Once the item was returned, a PayPal dispute was also opened. As required by PayPal's process, the refund was handled through the PayPal case rather than through our website, to ensure the transaction was not refunded twice.

We appreciate that delays during a dispute can be frustrating, but we have acted in accordance with the return and PayPal procedures throughout. We remain committed to providing genuine meteorites, accurately described products, and professional customer service.

If there are any outstanding issues relating to the PayPal case, we are happy to continue working with you through the appropriate channels to ensure everything is resolved correctly.

Valutata 2 stelle su 5

Order a meteorite piece from them

Order a meteorite piece from them, came without the certificate of authenticity and box (as advertised on the website). Emailed them asking them fro support awaiting a response.

13 luglio 2026
Non scritta su invito
Logo di GeoFossils®

Risposta di GeoFossils®

Hi Steph,

Thank you for your review, and we're genuinely sorry that your meteorite arrived without its certificate of authenticity.

You're absolutely right to have raised this with us. Unfortunately, the certificate was mistakenly omitted from your order during packing. As soon as we received your email, we sent you a PDF copy by email so you had the documentation immediately, and the original signed certificate has now been posted to you.

Regarding the presentation, our website states that specimens are supplied in a protective box, with the option to upgrade to a floating display cube. As your order did not include the optional floating display cube, your specimen was supplied in its protective packaging for transit. However, we appreciate your feedback and will review the wording on our website to make this clearer.

We sincerely apologise for the oversight and appreciate you bringing it to our attention. We hope you'll update your review once you've received the original certificate and had the opportunity to see that the issue has been fully resolved.

Kind regards,
Kim
GeoFossils

Valutata 5 stelle su 5

I buy regularly from Geofossils and…

I buy regularly from Geofossils and they are the best Crystal, Gem, mineral and fossil sellers. Kim is so incredibly knowledgeable about them and always more than happy to advise and help with anything you need.
The products are the best you can probably get in the world because they are so particular about where they source them from. They are always shipped really quickly and arrive well packaged.
I do buy from other places sometimes too but my favourite is Geofossils by far.
The service is second to none.
Glad I found them and I highly recommend them 😊

22 giugno 2026
Non scritta su invito
Valutata 5 stelle su 5

Apricot surprise

I love my Apricot agate pendant, it's beautiful even better than the photo. The quality is great, from order to delivery was good. Would definitely recommend.

8 giugno 2026
Valutata 1 stelle su 5

On top of the wrong item being sent in…

On top of the wrong item being sent in this order one of the other items was meant to be a peice of drilled green tourmaline, what they sent was a horrible almost black piece that when you shine a light through it is browny red!!!!! For £29 this is absolutely ridiculous!!!! As stated before I will NEVER be buying from this sight again, absolutely let down!!!!!

3 giugno 2026
Valutata 1 stelle su 5

Unhappy customer

Since writing below I have had a reply which I do appreciate. I am aware that refunds take time and so will wait for this to arrive.
I appreciate the offer of reserving a Selenite charging disc but I have managed to get one from the crystal shop in Taunton.
I will consider ordering in the future should I need something.

When I placed my order it was for one main item a Selenite charging disc but was also drawn to another item so I decided to add. There was nothing on the website stating either item was out of stock. I receive an email stating one item was despatched which was not the item I really wanted but thought perhaps the other item would be despatched separately but that was my first mistake as the next day I was emailed telling me I would be refunded. I was not happy and emailed back and received an email which I feel was not good. I had advised that they could collect but after reading the returns policy I knew that would not happen so I sent the unopened package by last Friday which GeoFossils received on Monday 20/04/2026 in the morning and I know as it was tracked but still not heard about a refund. I will give it a few more days to see if a refund has been done before taking this matter further. Ian Radford

15 aprile 2026
Logo di GeoFossils®

Risposta di GeoFossils®

Hi Ian,

Thank you for your feedback — we genuinely appreciate you taking the time to share your experience.

You’re absolutely right that part of your order was unavailable after purchase, and we understand how disappointing that is, especially when it was the main item you wanted. As soon as this was identified, we issued a refund for the out-of-stock item and sent the remaining item that was available. We also provided a credit voucher to cover your shipping costs for a future order.

Following your return, your refund is currently being processed, and this can take a few working days depending on your payment provider.

We always aim to keep our stock levels accurate, but on rare occasions discrepancies can occur, and we’re continuously working to improve this.

We’re also more than happy to notify you as soon as the Selenite charging disc is back in stock if you’d still like one reserved.

If there’s anything further we can do to help, please don’t hesitate to get in touch.

Kind regards,
Kim xx

Valutata 5 stelle su 5

What a wonderful place

What a wonderful place!

The lady who runs Geo Fossils was so warm and welcoming and was super helpful when it came to understanding what these crystals can do :)

31 marzo 2026
Valutata 5 stelle su 5

Initially my order was not fulfilled…

Initially my order was not fulfilled correctly! After two telephone calls it was finally rectified. There was also included, two extra pieces for the problems I had encountered. Nice touch! I would use GeoFossils again with no worries. Many thanks.

2 marzo 2026
Logo di GeoFossils®

Risposta di GeoFossils®

Hi Mike
Thank you so much for your positive review and again we are very sorry we messed, we do appreciate you giving us the opportunity of correcting our error. We look forward to seeing you soon.
Kim xx

Valutata 5 stelle su 5

great service

Kim was incredibly reassuring and responded to my inquiry right away. I mentioned the order was for a birthday, and it arrived perfectly on time. I really appreciate the great service!

14 gennaio 2026

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