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Valutata 5 stelle su 5

I absolutely love this washable runner rug! The first thing I noticed was how incredibly soft it is. It feels amazing underfoot and adds such a cozy touch to the space. The design is beautiful, wi... Leggi di più

Valutata 1 stelle su 5

They are a FRAUDULENT company. BUYER BEWARE. They agreed to refund me on an order that did NOT ship out as of then, only to decide to steal my money as soon as I purchased the size rug I actually need... Leggi di più

Valutata 5 stelle su 5

These are absolutely the most beautiful rugs, and at such a great price! They look a lot heavier than they are and they are so soft and comfortable. I am thoroughly satisfied with this company and wou... Leggi di più

Valutata 5 stelle su 5

This rug truly checks all the boxes! The colors are vibrant and beautiful, adding a perfect pop to any room. Its cozy design makes it a pleasure to walk on, and it’s incredibly practical with its wash... Leggi di più

Dettagli dell'azienda

  1. Negozio di tappeti e moquette

Scritti dall'azienda

GENIMO was born when art met everyday life. At an exhibition, our founder saw people hesitate to step on a textile masterpiece—and asked: Why can’t beauty be lived in? Today, we craft rugs where artistry meets resilience, because true elegance isn’t fragile—it’s made for life. Today, we stay true to that vision, refining every rug for enduring beauty and resilience. Because true elegance shouldn’t demand caution—it should invite comfort.


Informazioni di contatto

3,9

Molto buono

TrustScore 4 su 5

59 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Chiedi ai clienti di scrivere una recensione

Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

Ha risposto al 41% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,9

Tutte le recensioni

(59)

59 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

They are a FRAUDULENT company

They are a FRAUDULENT company. BUYER BEWARE. They agreed to refund me on an order that did NOT ship out as of then, only to decide to steal my money as soon as I purchased the size rug I actually needed. I spent $600 plus and they had written an agreement to refund me the original order once I placed the new one. That felt a tad bit sketchy but I really needed the right size rug so I complied thinking, “my original order hasn’t shipped out and they promised to refund me so of course I’ll be refunded” WRONG. They left our email thread ghost for almost two days before responding that the warehouse already shipped out my original order which was false; they waited two days UNTIL the warehouse shipped out my order to STEAL MY MONEY! Please please please do your measurements before buying because they will try to get DOUBLE the money from you for the same exact rug just a bigger size if you don’t!!!

1 agosto 2026
Non scritta su invito
Valutata 2 stelle su 5

No Easy Returns

I, too fell for the “free and easy” return policy. Now they tell me that the customer pays postage and that it’s a complicated process. Not free, not easy.

5 agosto 2026
Non scritta su invito
Valutata 5 stelle su 5

I absolutely love this washable runner…

I absolutely love this washable runner rug! The first thing I noticed was how incredibly soft it is. It feels amazing underfoot and adds such a cozy touch to the space. The design is beautiful, with fun, intricate details that really stand out without being overwhelming. It adds so much character and warmth to my hallway.

One of my favorite features is how easy it is to clean. Being washable makes maintenance so simple, especially in a high-traffic area. It came out of the wash looking just as vibrant and soft as when I first got it.

If you're looking for a runner that's both practical and stylish, this is an excellent choice. It's comfortable, easy to care for, and the gorgeous design makes it a standout piece. I couldn't be happier with it!

20 luglio 2026
Non scritta su invito
Valutata 5 stelle su 5

I absolutely love this rug

I absolutely love this rug! The neutral beige tones and modern striped design fit perfectly with my home and instantly made the space feel warmer and more elegant. The quality exceeded my expectations—it’s soft underfoot, easy to maintain, and the washable feature is a huge plus for everyday living.

It complements both modern and minimalist interiors beautifully, and I’ve received so many compliments from friends and family. If you’re looking for a stylish rug that’s also practical, I highly recommend the Sorin Washable Modern Striped Beige Rug.

30 luglio 2026
Non scritta su invito
Valutata 5 stelle su 5

Happy customer!

These are absolutely the most beautiful rugs, and at such a great price! They look a lot heavier than they are and they are so soft and comfortable. I am thoroughly satisfied with this company and would recommend them to anyone. Thank you.

3 luglio 2026
Valutata 1 stelle su 5

I ordered a rug that was advertised by…

I ordered a rug that was advertised by LaHome, but the item I received was from a completely different company. The product is not as pictured—the size, material, quality, and overall appearance are significantly different from what was advertised. It is also not made from the carpet-like material described in the listing.
After further investigation, I found multiple complaints from other customers reporting the same misleading business practices. Attempts to contact the company were unsuccessful, as emails and chat requests went unanswered and there was no working customer service phone number available.
I did not receive the product I paid for and I am not willing to pay for goods that are materially different from what was advertised. In my opinion, this constitutes false advertising and misrepresentation of the product being sold. I have requested a full refund and would strongly recommend that consumers avoid doing business with this company.

29 maggio 2026
Logo di Genimorugs

Risposta di Genimorugs

Dear customer,

We're sorry to hear that your experience did not meet your expectations.

We would like to clarify that GENIMO is an independent rug brand and is not affiliated with Lahome. The product you received was shipped from GENIMO based on the order placed through our store.

Regarding the rug's appearance and texture, our washable rugs are designed using a low-pile faux wool surface combined with high-definition printing technology. This construction allows us to offer detailed designs, machine washability, lightweight handling, and a more affordable price point compared to traditional hand-tufted or woven rugs. Material specifications, pile type, dimensions, and product details are provided on our product pages to help customers make informed purchasing decisions.

We take all customer feedback seriously and strive to respond to inquiries as quickly as possible. If any customer is dissatisfied with their purchase, our support team is available to assist with returns, exchanges, and other after-sales solutions in accordance with our published policies.

Customers can always reach us directly at service@genimorugs.com, and we are committed to working toward a fair resolution for every order.

We appreciate all feedback, as it helps us continue improving both our products and customer experience.

GENIMO Service Team

Valutata 5 stelle su 5

Love this!!!

Great price for this super soft and beautiful rug. It is perfect in my dining room. Also very fast delivery.

24 aprile 2026
Valutata 5 stelle su 5

Very easy to use customer service

Very easy to use customer service. My rug arrived quickly and in perfect condition. I'm excited about how well a pet friendly, washable rug holds up. It is backed with excellent non stick material and doesnt move once laid flat. The creases came out quickly despite being folded. I got the 6x9 and it was true to size

3 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5

Beautiful quality made rug

I was given a rug to test, so far so good. The colors are soft and beautiful. Rug isn't thick or plush but very comfortable and feels good to walk on. It doesn't slip or move. it comes folded up, so it did take a few days to lay completely flat. No odor or weird smells to it, which is a huge plus. We haven't had any messes or spills yet, but I'm sure we will soon as we are a large family with pets.

29 marzo 2026
Non scritta su invito

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